Knowledge center

    Everything about AI in hospitality.

    Practical guides, customer stories and the latest insights on chatbots, AI telephony, reservations and guest experience.

    How do you automate AI customer service in your restaurant?
    Chatbot

    How do you automate AI customer service in your restaurant?

    Discover how an AI chatbot for your restaurant can take reservations 24/7, answer questions and reduce pressure on your team, so you can focus on hospitality.

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    Latest articlesNew

    6 recently published

    New
    Reducing No-Shows Without Losing Guests
    AI in Hospitality

    Reducing No-Shows Without Losing Guests

    Fewer empty tables without a rigid tone. Which three messages work, how to make cancellations easy and why following up without blame works better.

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    New
    Helping Multilingual Guests on the Phone
    AI in Hospitality

    Helping Multilingual Guests on the Phone

    Helping guests in their own language over the phone, without hiring staff for every language. Which languages you need, how handovers work and where caution matters.

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    New
    Full Mailbox in Hospitality: How to Catch Up
    AI in Hospitality

    Full Mailbox in Hospitality: How to Catch Up

    A full mailbox is a structure problem. Which streams to separate, what can get an instant reply, and how to clear the backlog once and for all.

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    New
    Building a Knowledge Base for Your Restaurant
    AI in Hospitality

    Building a Knowledge Base for Your Restaurant

    A knowledge base is simply the answers you currently give verbally, written down once. Which information to start with, in which language, and who keeps it up to date.

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    New
    The 20 Questions Guests Always Ask
    AI in Hospitality

    The 20 Questions Guests Always Ask

    Guests ask the same twenty questions every week. The complete list, what to record for each question and which questions should always go to a staff member.

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    New
    AI Telephony at the Front Desk of Your Hotel
    AI in Hospitality

    AI Telephony at the Front Desk of Your Hotel

    What an AI receptionist for hotel reception does and does not do: answers practical questions directly, passes groups and complaints to a staff member, always with context.

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    Chatbot

    15 articles

    Chatbot for Cafés: Why Every Pub Needs One in 2025
    Chatbot

    Chatbot for Cafés: Why Every Pub Needs One in 2025

    A chatbot cafe Netherlands solution answers questions 24/7 and turns visitors into reservations and event sign-ups. Here’s how it works in 2025.

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    AI Webchat for Hospitality: More Bookings, Available 24/7
    Chatbot

    AI Webchat for Hospitality: More Bookings, Available 24/7

    AI webchat for hospitality answers questions 24/7 and turns visitors into reservations. Increase your occupancy rate without extra staff.

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    Webchat on your restaurant website: complete AI guide 2026
    Chatbot

    Webchat on your restaurant website: complete AI guide 2026

    Webchat on your restaurant website answers questions, captures reservations and increases conversion. Here’s how AI webchat for hospitality works in 2026.

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    Chatbot vs ChatGPT for restaurants: the difference explained
    Chatbot

    Chatbot vs ChatGPT for restaurants: the difference explained

    What is the difference between a general ChatGPT and a specialised AI chatbot for your restaurant? Discover which solution truly saves you time and money.

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    Automatically answering allergen and menu questions with a chatbot
    Chatbot

    Automatically answering allergen and menu questions with a chatbot

    Learn how an AI chatbot for your menu can answer allergen and dietary questions correctly 24/7, saving your staff time and improving the guest experience.

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    Chatbot reservations via WhatsApp: how it works in a restaurant
    Chatbot

    Chatbot reservations via WhatsApp: how it works in a restaurant

    Discover how a chatbot for reservations via WhatsApp can make your restaurant more efficient, improve the guest experience and save time and money instantly.

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    AI Telephony

    20 articles

    New
    Automating Telephone Reservations: How Does It Work?
    AI Telephony

    Automating Telephone Reservations: How Does It Work?

    How an AI assistant handles reservations over the phone, what you need to define yourself, where the limits are and how to measure whether it works.

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    New
    AI Voice Quality: How Real Does an AI Receptionist Sound?
    AI Telephony

    AI Voice Quality: How Real Does an AI Receptionist Sound?

    Does an AI receptionist sound human? The voice itself is now the smallest issue. Here’s how to test timing, interruptions and content before going live.

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    AI Voice Telephony for Hospitality: 10 Questions Owners Always Ask
    AI Telephony

    AI Voice Telephony for Hospitality: 10 Questions Owners Always Ask

    The ten most frequently asked questions about AI voice telephony in hospitality: quality, languages, integrations, privacy and implementation answered honestly.

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    Voice Bot Restaurant: How AI Answers Calls Like a Real Team Member
    AI Telephony

    Voice Bot Restaurant: How AI Answers Calls Like a Real Team Member

    A voice bot restaurant phone can already handle routine calls professionally today. How it works, what it can and cannot do, and how to prevent guests from feeling second-rate.

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    AI Telephony for Hospitality: 10 Frequently Asked Questions about Costs and How It Works
    AI Telephony

    AI Telephony for Hospitality: 10 Frequently Asked Questions about Costs and How It Works

    The ten most frequently asked questions about AI telephony for hospitality answered: costs, languages, integrations, security and going live explained with concrete figures.

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    AI Receptionist for Restaurants: Never Miss a Reservation Again
    AI Telephony

    AI Receptionist for Restaurants: Never Miss a Reservation Again

    An AI receptionist answers every call, even during peak service and outside opening hours, and enters reservations directly into your system.

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    AI Customer Service

    28 articles

    AI No-Show Prevention for Restaurants: Up to 70% Fewer Empty Tables
    AI Customer Service

    AI No-Show Prevention for Restaurants: Up to 70% Fewer Empty Tables

    AI no-show prevention for restaurants reduces no-shows by 50 to 70 per cent through smart confirmations on WhatsApp, email and SMS.

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    AI Upselling Hospitality: How to Increase Revenue per Table without Extra Work
    AI Customer Service

    AI Upselling Hospitality: How to Increase Revenue per Table without Extra Work

    AI upselling hospitality: relevant suggestions at the right time via email, chat and WhatsApp. Increase revenue per table without extra work.

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    Hospitality Automation with AI: the Complete Guide for 2026
    AI Customer Service

    Hospitality Automation with AI: the Complete Guide for 2026

    Complete guide to hospitality automation with AI in 2026: channels, implementation, pitfalls and ROI. Live within seven days with HorecaHub.

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    AI Customer Service for Hospitality: How to Save 10 Hours per Week in 2025
    AI Customer Service

    AI Customer Service for Hospitality: How to Save 10 Hours per Week in 2025

    AI customer service for hospitality answers questions 24/7 via chat, phone and email. In 2025, this can save you up to 10 hours per week on repetitive work.

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    EU AI Act for restaurants: what you need to know in 2026
    AI Customer Service

    EU AI Act for restaurants: what you need to know in 2026

    The EU AI Act is coming. Here’s what it means in practice for restaurants: risk categories, transparency for AI chatbots and a practical compliance checklist.

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    Solving staff shortages in hospitality with AI: a practical guide
    AI Customer Service

    Solving staff shortages in hospitality with AI: a practical guide

    Staff shortages in hospitality continue to grow. Here’s how you can automate phone calls, email and reservations with AI without losing hospitality.

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    Reservations & Integrations

    22 articles

    Connecting AI to Booking.com: Automatically Responding to Guest Questions
    Reservations & Integrations

    Connecting AI to Booking.com: Automatically Responding to Guest Questions

    AI connection for Booking.com in hospitality: how AI drafts responses to guest questions from Booking in your own inbox, with realistic figures and a 14‑day step‑by‑step plan.

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    Seatme + AI: Automatically Managing Reservations | HorecaHub.ai
    Reservations & Integrations

    Seatme + AI: Automatically Managing Reservations | HorecaHub.ai

    Seatme is a smart reservation system for hospitality. Add HorecaHub.ai for 24/7 AI telephony, chat and WhatsApp. Request a free demo.

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    Quandoo + AI: Manage Reservations Automatically
    Reservations & Integrations

    Quandoo + AI: Manage Reservations Automatically

    Quandoo brings you more guests. HorecaHub.ai ensures you respond to them professionally 24/7 via phone, chat and WhatsApp. Request a free demo.

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    Mews + AI: Automatic Guest Communication for Hotels
    Reservations & Integrations

    Mews + AI: Automatic Guest Communication for Hotels

    Mews is a leading hotel PMS. Add HorecaHub.ai for automatic guest communication via phone, chat and WhatsApp. Request a free demo.

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    Automating Restaurant Reservations: How to Do It in 2025
    Reservations & Integrations

    Automating Restaurant Reservations: How to Do It in 2025

    Automating reservations in your restaurant saves hours each week and prevents errors. Discover how AI handles this for you. Request a free demo.

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    AI hospitality integrations POS connection: HorecaHub stack
    Reservations & Integrations

    AI hospitality integrations POS connection: HorecaHub stack

    Overview of AI hospitality integrations: POS connection, reservation systems, hotel PMS, WhatsApp Business API and more. This is how you connect HorecaHub to your stack.

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    AI in Hospitality

    136 articles

    Google My Business and AI: Automatically Responding to Questions and Reviews
    AI in Hospitality

    Google My Business and AI: Automatically Responding to Questions and Reviews

    AI Google My Business hospitality connects questions, reviews and chat into one automated layer. No more separate notifications throughout the day, no forgotten reviews, and no phone ringing to ask whether the kitchen is still open at half past nine.

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    Summer Campaign Hospitality 2025: Automated AI Sending in 3 Steps
    AI in Hospitality

    Summer Campaign Hospitality 2025: Automated AI Sending in 3 Steps

    An AI summer campaign hospitality 2025 does not need to take weeks of preparation. With the right segmentation, three channels and clear follow-up, AI fills your terrace without staff losing an entire morning to manual mailings.

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    AI as a Training Tool for New Hospitality Staff: Faster Onboarding
    AI in Hospitality

    AI as a Training Tool for New Hospitality Staff: Faster Onboarding

    AI training onboarding for hospitality staff measurably shortens the onboarding period, but only works if it complements rather than replaces the human shadowing period.

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    HorecaHub.ai vs. Alternatives: Which AI Wins for Hospitality in 2025
    AI in Hospitality

    HorecaHub.ai vs. Alternatives: Which AI Wins for Hospitality in 2025

    HorecaHub AI comparison alternatives 2025: a practical look at the choice between specialist hospitality AI and generic chatbot platforms. What suits which segment.

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    AI Content Marketing for Hospitality: Publishing SEO Content Automatically
    AI in Hospitality

    AI Content Marketing for Hospitality: Publishing SEO Content Automatically

    AI content marketing SEO for hospitality only works if you maintain human editing, proprietary data and strict quality control. What does and does not work for restaurants and hotels.

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    AI Customer Service Hospitality Germany: Market, Opportunities and Providers
    AI in Hospitality

    AI Customer Service Hospitality Germany: Market, Opportunities and Providers

    The AI customer service hospitality Germany market is growing, but more slowly than many international providers expect. What the figures show, which segments are open to adoption and where the biggest obstacles lie.

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    Customer Stories

    4 articles

    Customer story: Mark from restaurant Buitenplaats Kameryck
    Customer Stories

    Customer story: Mark from restaurant Buitenplaats Kameryck

    Customer story: how Buitenplaats Kameryck helps guests faster with AI chat from HorecaHub. Read how Mark takes service, efficiency and hospitality to the next level.

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    Customer Story: Hans from The All Out Amsterdam
    Customer Stories

    Customer Story: Hans from The All Out Amsterdam

    Customer story: how The All Out Amsterdam accelerates guest communication with AI. Creativity, entertainment and fast service in one innovative concept.

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    Customer story: Sebastian from Eetvilla Soest
    Customer Stories

    Customer story: Sebastian from Eetvilla Soest

    Customer story: how De Eetvilla Soest helps guests faster with AI via HorecaHub. A family restaurant strengthening service with smart, friendly automation.

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    Customer story: Remco & Sigrid from Restaurant Abel
    Customer Stories

    Customer story: Remco & Sigrid from Restaurant Abel

    Discover how Restaurant Abel in Poortugaal optimises customer service and reservations with HorecaHub. An inspiring customer story about efficiency and innovation.

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    Frequently asked questions

    How often does HorecaHub publish new articles?
    We publish new articles every week about AI, guest experience and hospitality operations.
    Who writes the articles?
    Articles are written by the HorecaHub team based on hands-on experience with hospitality customers.
    Are figures and sources verified?
    Yes. Figures are backed by public sources such as CBS, KHN and RAI, and we link to the original source.
    In which languages is the blog available?
    Articles are published in Dutch, English, German, French, Spanish and Italian.