AI phone, email and web chat for hospitality

Yes. Phone support is a standard part of HorecaHub. The assistant answers calls, speaks naturally with guests, handles reservations or questions, and transfers the call to a staff member when needed. Every call includes a summary afterwards, so your team can see exactly what was agreed.

With HorecaHub, your venue’s main phone number is answered by an AI assistant that handles the conversation by voice. The assistant collects the date, time, number of guests and contact details, checks your venue rules and passes the booking to your reservation system or team. Unclear cases are forwarded to a staff member.

Yes. HorecaHub can answer all incoming calls, or only calls that go unanswered after a number of rings or during service hours. Guests receive an immediate response instead of a busy tone. The business decides how the setup should work.

Yes. If a conversation needs a person, the assistant can transfer the call or log a callback request together with the question. HorecaHub does this based on rules set by the business, for example for complaints, group bookings or press enquiries. That means the team does not start the conversation without context.

The guest hears a natural voice that mentions the business by name and asks how it can help. From there, the conversation works like a normal phone call: the assistant asks questions, repeats the booking details and confirms them. The greeting and voice are configured during setup.

Yes. Your existing number stays in use and calls are forwarded to HorecaHub. Guests and search listings therefore do not need to change. If there is any uncertainty about your phone provider, HorecaHub reviews the setup with you at the start to configure call forwarding properly.

HorecaHub’s speech recognition is trained on natural phone conversations and recognises regional pronunciation and accents in the supported languages. If the assistant does not understand something properly, it asks for clarification or spells details back instead of guessing. If it remains unclear, the call is transferred to a staff member.

Yes, HorecaHub also works in mobile browsers so guests can use the web chat on smartphones and tablets. The chat function runs on your own website and can communicate with guests in multiple languages.

HorecaHub works as an additional communication layer alongside existing hospitality systems such as Zenchef, Guestplan, OpenTable, SevenRooms, Mews, Lightspeed, Untill, MplusKASSA, CCV and Deliverect. Your current systems remain the main platform for reservations, POS or operational processes.

Yes, HorecaHub can handle missed calls for your restaurant through AI telephony and automatically respond to guests. The assistant manages questions by phone and can collect information or transfer calls to your team. HorecaHub works alongside systems such as Zenchef, Guestplan or Mews and does not replace your reservation system or POS.

HorecaHub can place incoming phone calls in a queue and automatically inform guests while they wait. The AI assistant answers common questions or transfers calls when a staff member becomes available. HorecaHub works as a communication layer alongside existing hospitality systems such as Lightspeed, Untill or MplusKASSA.

Yes, HorecaHub can manage multiple phone numbers for different hospitality locations or concepts. This allows restaurants, hotels or chains to handle calls centrally or per venue through AI telephony. HorecaHub works alongside existing systems such as OpenTable, SevenRooms or Mews.

Yes, HorecaHub can screen incoming calls and only forward relevant ones to your team. The AI assistant can answer common questions before a staff member gets involved. HorecaHub works as an additional communication layer alongside systems such as TheFork, Guestplan or Deliverect.

If several guests call at the same time, HorecaHub can handle conversations in parallel through AI telephony. This helps you stay reachable for incoming calls without your team needing to answer every call immediately. HorecaHub supports hospitality businesses including restaurants, cafés, hotels and event venues.

Yes, HorecaHub can process voicemail messages and make the content available to your team. This means you do not need to listen to voicemail manually to follow up on callback requests or guest questions. HorecaHub supports communication by phone, email and webchat.

Yes, HorecaHub combines phone, email and web chat communication within one additional communication layer for hospitality businesses. This allows guests to contact you through different channels without you having to manage separate systems. HorecaHub does not replace your reservation system or POS system.

Yes, HorecaHub is suitable for restaurant groups that want to handle phone calls centrally or per location. Multiple phone numbers and different call routing flows can be managed within the same communication layer. HorecaHub works alongside systems such as OpenTable, Tableo or Lightspeed.

HorecaHub processes phone calls within infrastructure located in the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and any LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can process phone conversations when guests speak quickly and will try to interpret the request correctly. If information is unclear, HorecaHub can ask follow-up questions or repeat details for confirmation. HorecaHub works as a communication layer alongside systems such as Zenchef, Guestplan or Mews.

HorecaHub can repeat information or ask for clarification during a phone call if a guest has not understood something correctly. This helps keep conversations usable across different speaking speeds or language levels. HorecaHub supports communication through phone, email and web chat.

Yes, HorecaHub can make phone calls available for later playback depending on how your environment is configured. This can help with quality control, training or checking previously agreed arrangements. For conditions related to data processing, HorecaHub refers to legal.

HorecaHub can process names, times and other reservation details during phone calls and ask guests to confirm information when needed. This helps capture details accurately before sending them to systems such as OpenTable, SevenRooms or TheFork. HorecaHub does not replace your reservation system.

HorecaHub is designed to keep conversations usable when a phone connection becomes unstable or temporarily drops out. If information remains unclear, HorecaHub may ask the guest to repeat details or suggest another contact moment. HorecaHub supports communication through phone, email and webchat.

HorecaHub can assist guests in multiple languages through phone, email and webchat. The voice experience may vary between languages because pronunciation, pacing and phrasing are adapted to the selected language. HorecaHub remains a communication layer alongside your existing software.

HorecaHub tries to continue the call if the connection temporarily becomes poor or drops out. If key information is missing, HorecaHub can ask the guest to repeat details or log a follow-up contact. HorecaHub handles communication by phone, email and webchat.

Yes, HorecaHub processes communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. AI models are not trained on customer data, and LLM subprocessors operate with zero-data-retention. More information is available in legal.

Yes, HorecaHub can combine phone, email and webchat within a single communication layer for your hospitality business. Your guests can contact you through different channels while responses and workflows are managed from the same knowledge base. HorecaHub complements existing systems such as Zenchef, Mews or Lightspeed rather than replacing them.

Yes, HorecaHub uses one shared knowledge base for phone, email and webchat. This keeps answers about topics such as opening hours, reservations or allergens consistent across all channels. HorecaHub works alongside systems such as Guestplan, OpenTable or Untill. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can handle conversations across different channels within the same communication layer, so context is retained when a guest emails first and then calls. This helps avoid asking for the same information again. HorecaHub remains an addition to your existing reservation or POS system.

Yes, HorecaHub can also be used exclusively for guest communication by phone. You decide which communication channels are active within your hospitality business. HorecaHub works alongside existing solutions such as SevenRooms, Tableo or CCV.

Yes, HorecaHub can combine email and phone communication for hotels, restaurants and other hospitality businesses. This allows guest enquiries from multiple contact points to be handled centrally. HorecaHub remains a separate communication layer alongside systems such as Mews, Zenchef or Deliverect.

HorecaHub processes data from phone calls, email and web chat within a secure infrastructure in the EU or EEA. Data is encrypted at rest using AES-256 and transmitted via TLS 1.2 or higher. HorecaHub does not train AI models on customer data and can provide a data processing agreement via legal.

Yes, HorecaHub can answer incoming calls outside opening hours and provide guests with information or offer a follow-up action. HorecaHub works as an additional communication layer alongside your existing systems such as Zenchef, Mews or Lightspeed. Guests can also be assisted in multiple languages.

HorecaHub can handle phone calls for your restaurant during busy lunch and dinner periods without your team needing to answer every call themselves. HorecaHub supports phone communication as an additional layer alongside systems such as Guestplan, TheFork or OpenTable. Email and webchat can also be managed from the same environment.

Yes, HorecaHub can automatically forward calls to a mobile number when that fits your workflow. HorecaHub remains an additional communication layer and does not replace your reservation system or POS system. You can use HorecaHub alongside systems such as SevenRooms, MplusKASSA or CCV.

Yes, with HorecaHub you can set different opening hours for phone availability by location or situation. HorecaHub handles conversations via phone, email and webchat as an addition to existing hospitality solutions. This can be relevant for restaurants, hotels, cafés and event venues.

Yes, HorecaHub can speak to guests over the phone in multiple languages. HorecaHub supports hospitality businesses through phone, email and webchat without replacing your existing systems such as Tableo, Mews or Deliverect. This makes it suitable for venues that regularly welcome international guests.

HorecaHub can support AI phone handling across multiple locations within one hospitality business. You can use separate phone numbers, opening hours or call routing per location while HorecaHub continues to operate as an additional communication layer. This works for restaurant groups, hotels and leisure businesses.

Yes, HorecaHub can transfer calls to an external reception team or call centre if you choose to set this up. HorecaHub handles communication via phone, email and webchat as an addition to your existing hospitality environment. Your data remains protected through hosting within the EU/EEA and encryption during storage and transmission.

Yes, HorecaHub can answer calls while your staff are busy helping guests on the floor. HorecaHub supports hospitality businesses through phone, email and webchat without replacing your POS or reservation system. It works alongside solutions such as Untill, Zenchef or OpenTable.

Yes, with HorecaHub you can use separate phone numbers for deliveries, events or specific locations. HorecaHub acts as an additional communication layer alongside systems such as Deliverect, Lightspeed or Guestplan. This helps direct calls to the right place and handle them more efficiently.

HorecaHub can continue handling conversations when a guest changes the subject during a phone call. HorecaHub supports communication through phone, email and webchat and can use information from your hospitality business without replacing your existing systems. Guests can also be assisted in multiple languages.

Yes, HorecaHub can handle calls for both hotels and restaurants within the same organisation. HorecaHub works as an additional communication layer alongside existing systems such as Mews, SevenRooms or TheFork. You can manage communication across phone, email and webchat from one central setup.

Phone call data in HorecaHub is protected through hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can process phone conversations with guests who have different regional accents and pronunciation styles. HorecaHub is designed as a communication layer for hospitality businesses and supports conversations across phone, email and webchat. If information is unclear, the call can be transferred to your team.

Yes, HorecaHub can speak with guests over the phone who have different accents, including Flemish and international pronunciation styles. HorecaHub supports multilingual communication for hospitality, hotels and leisure businesses. For complex or difficult-to-understand conversations, your team can take over the call.

Yes, HorecaHub uses a clear AI phone voice for guest conversations. HorecaHub handles communication across phone, email and webchat as an additional layer alongside systems such as Zenchef, Mews or Lightspeed. The selected voice depends on the configured language and call flow.

Yes, within HorecaHub the phone settings can be adjusted to match your communication style and languages. HorecaHub remains an additional communication layer alongside your reservation or POS system. For specific configuration options, you can contact us using the information on pricing.

HorecaHub can process phone calls even when audio quality is less stable due to echo or background noise. If parts of the conversation are unclear, HorecaHub can ask for clarification or transfer the call to your team. HorecaHub also supports communication via email and webchat.

Yes, HorecaHub can manage calls in hospitality environments where background music or ambient noise is present. HorecaHub is designed for restaurants, cafés, hotels and other busy hospitality venues. If the audio quality becomes too disrupted, a staff member can take over the conversation.

Yes, HorecaHub can adapt during a phone conversation when guests want information delivered more slowly or clearly. HorecaHub supports multilingual communication via phone, email and webchat for different hospitality concepts. The AI works alongside your existing systems rather than replacing them.

Yes, HorecaHub can process information from phone calls so your team can follow up more quickly. HorecaHub works as a communication layer alongside existing systems such as OpenTable, Guestplan or Mews. Details about how data is processed are described in the documentation at legal.

Yes, HorecaHub can speak with guests in multiple languages during the same phone conversation within one communication environment. HorecaHub also supports email and webchat for hospitality businesses, hotels and event venues. It works alongside systems such as SevenRooms, Tableo or Deliverect.

HorecaHub processes conversation data within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during transfer. AI models are not trained on customer data, and LLM subprocessors used operate with zero-data-retention. More information about processing and terms is available at legal.

Yes, HorecaHub can handle reservation-related email enquiries alongside systems such as TheFork, Zenchef or OpenTable. Those platforms remain the main system for reservation management, while HorecaHub supports communication with guests. This allows your existing workflows to stay in place.

Yes, HorecaHub can combine phone, email and web chat within one environment as a communication layer for your hospitality business. HorecaHub works alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation or POS system. Information about available packages and options can be found at pricing.

Yes, HorecaHub can use information from phone, email and web chat within the same knowledge base so responses stay more consistent. This means information does not need to be managed separately for each channel. HorecaHub remains an additional communication layer alongside systems such as Guestplan, OpenTable or Untill.

Yes, HorecaHub supports communication through phone, email and web chat so guests can contact you across different channels. HorecaHub uses shared knowledge to make conversations connect better with previous interactions. The system does not replace reservation software or a POS system.

Yes, HorecaHub can be deployed per communication channel and later expanded with phone or web chat. This allows you to start with the channel that best fits your daily operation. HorecaHub remains an additional layer alongside existing systems such as SevenRooms, Tableo or CCV.

HorecaHub focuses on communication through phone, email and web chat for hospitality businesses. For current options regarding support for WhatsApp Business API, it is best to contact HorecaHub directly. HorecaHub remains an additional communication layer alongside existing hospitality software.

No, HorecaHub can use one shared knowledge base for phone, email and webchat. This allows you to manage information for common guest questions centrally. HorecaHub complements existing reservation systems and POS systems rather than replacing them.

HorecaHub can support communication via phone, email and webchat within one environment so guest interactions connect more smoothly. How data is linked depends on the available information and your system setup. HorecaHub remains an additional communication layer alongside systems such as TheFork or Nostium.

Yes, HorecaHub supports both telephony and webchat for restaurants, cafés, lunchrooms and other hospitality businesses. This allows guests to get in touch through the channel they prefer. HorecaHub works alongside existing hospitality solutions such as OpenTable, MplusKASSA or Lightspeed.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant using AI telephony. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Lightspeed, and can assist guests in multiple languages via your existing phone number or a separate number.

HorecaHub can handle missed calls by automatically answering conversations or routing them to a configured call flow. This keeps your main phone line available while HorecaHub manages guest questions by phone alongside your existing hospitality and reservation systems.

Yes, HorecaHub can transfer phone calls to your team when a staff member needs to take over the conversation. HorecaHub remains an additional communication layer and works alongside systems such as Mews, OpenTable or SevenRooms without replacing them.

Yes, HorecaHub supports call queues for incoming phone calls within your hospitality business. HorecaHub can provide information to guests in multiple languages while they wait, then automatically answer or transfer calls to the right staff member.

Yes, HorecaHub can use voicemail when calls cannot be handled immediately. HorecaHub manages telephony as an additional communication layer for restaurants, hotels and other hospitality businesses, and can combine voicemail with email and web chat communication.

Yes, HorecaHub can support multiple phone numbers for different locations or hospitality brands. This is suitable for restaurant groups, hotels and leisure businesses that want to handle calls separately per location through one additional communication layer.

Yes, HorecaHub can handle guest phone calls in multiple languages. This is useful for hotels, restaurants and event venues with international guests contacting you through your main phone number or forwarded line.

HorecaHub processes telephony data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data, uses LLM subprocessors with zero-data-retention, and provides a data processing agreement via legal.

Yes, HorecaHub can process phone conversations from guests with different accents and pronunciation styles. HorecaHub was developed as an additional communication layer for hospitality businesses and supports phone conversations in multiple languages. In complex or unclear situations, a call can be transferred to or followed up by your team.

HorecaHub can process common Dutch dialects and regional speaking styles in phone conversations. Performance also depends on factors such as audio quality, speaking speed and connection quality. HorecaHub supports hospitality businesses by phone as an addition to existing systems and workflows.

Yes, HorecaHub is designed to handle phone conversations with different speaking speeds, including guests who speak quickly. If information is unclear, HorecaHub can ask follow-up questions to confirm details. This keeps phone communication practical for restaurants, hotels and other hospitality businesses.

HorecaHub also works when a guest calls using a less stable connection, although call quality may be affected. If audio is unclear, HorecaHub can ask guests to repeat or confirm information. HorecaHub supports phone communication as an additional communication layer for hospitality businesses.

Yes, HorecaHub can adjust conversations when a guest indicates the speaking pace is too fast or too slow. This helps keep phone communication clear for different guests and languages. HorecaHub supports hospitality businesses through phone, email and web chat.

Yes, HorecaHub can speak with guests by phone in multiple languages. This is useful for hotels, leisure businesses and restaurants with international visitors. HorecaHub works as an additional communication layer and does not replace reservation systems such as Zenchef, OpenTable or Guestplan.

HorecaHub can process phone conversations within a secure infrastructure with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. How conversations are stored or made available depends on your setup and agreements. More information is available at legal.

HorecaHub uses AI telephony to handle guest calls with a clear and consistent voice. The experience may vary depending on language, connection quality and background noise. HorecaHub supports hospitality businesses via phone as an additional communication layer alongside your existing systems.

Yes, HorecaHub can repeat or rephrase information when a guest indicates they did not understand something clearly. This helps during phone calls with background noise, accents or unstable connections. HorecaHub supports hospitality businesses through phone, email and webchat communication.

Yes, HorecaHub can support hotels with multilingual phone conversations for international guests. This makes it possible to handle common guest questions by phone in multiple languages. HorecaHub remains an additional communication layer alongside systems such as Mews or other hotel software.

HorecaHub can process phone conversations where guests spell names, email addresses or other details. Accuracy depends on pronunciation, background noise and connection quality. HorecaHub supports hospitality businesses by phone as an addition to existing communication and reservation processes.

HorecaHub can hand conversations over to a member of staff when human follow-up is needed. This can be useful for complex requests or exceptional situations. HorecaHub supports this communication across phone, email and webchat.

Yes, HorecaHub supports communication via email, phone and webchat within the same AI communication layer for hospitality businesses. This allows hospitality operators to manage different types of guest contact through one solution. HorecaHub remains an addition to existing reservation and POS systems such as CCV, Lightspeed or Deliverect.

Yes, HorecaHub can be used as a standalone communication layer for webchat and email only, without telephony. You decide which channels you use for your restaurant, hotel or other hospitality business. HorecaHub remains an additional layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace them.

Yes, HorecaHub uses one shared knowledge base for phone, email and webchat so answers stay consistent across all channels. This means you do not need to manage information such as opening hours, menu questions or hotel details separately for each channel. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, HorecaHub can use previous communication from email, phone and webchat to keep conversations connected. This means a guest who emails first and calls later can be helped faster with the same context. HorecaHub processes this communication securely within the EU/EEA using encryption and zero-data-retention with LLM subprocessors.

Yes, HorecaHub can also be used purely for telephony without email or webchat. This can be useful for hospitality businesses that mainly want to handle high call volumes. HorecaHub works alongside existing reservation and POS systems such as OpenTable, Guestplan or Untill rather than replacing them.

Yes, HorecaHub can assist guests through phone, email and webchat in multiple languages. This allows international guests to receive the same information across different channels. HorecaHub works as an additional communication layer alongside your existing hospitality software.

Yes, HorecaHub supports WhatsApp Business API alongside telephony, email and webchat within the same communication layer. This allows you to reply to guests across multiple contact channels from one environment. HorecaHub remains complementary to systems such as SevenRooms, Mews or Deliverect.

Yes, HorecaHub can adapt replies to the channel being used, such as telephony, email or webchat. A phone conversation often needs shorter answers, while webchat can provide more detail. The underlying knowledge remains shared within HorecaHub.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant as an additional communication layer. HorecaHub does not replace reservation systems such as Zenchef or Guestplan, but it can speak with guests and pass on relevant information. Your existing systems and workflows remain leading. HorecaHub works alongside your current hospitality setup and can support guest communication by phone without changing how your business already operates.

HorecaHub can handle missed calls by automatically answering phone calls when your team is not immediately available. This means guests still receive answers by phone without replacing your reservation system or POS system. HorecaHub works alongside systems such as OpenTable, Mews or Lightspeed as an additional communication layer.

Yes, HorecaHub can transfer phone calls to a staff member when needed. You decide when calls should be passed to your team, for example for complex questions or specific departments. HorecaHub works as a communication layer alongside systems such as SevenRooms, Untill or MplusKASSA.

Yes, HorecaHub can place phone calls in a queue when several guests call at the same time. This keeps calls organised during busy periods in restaurants, hotels or event venues. HorecaHub manages communication by phone but does not replace your reservation system or POS system.

Yes, HorecaHub can support voicemail when your hospitality business is temporarily unavailable by phone. This helps manage incoming calls outside opening hours or during peak periods more effectively. HorecaHub works as an additional communication layer alongside your existing hospitality systems.

Yes, HorecaHub can work with multiple phone numbers for different locations, departments or concepts within your hospitality business. This is suitable for restaurant groups, hotels or leisure businesses with separate contact lines. HorecaHub processes communication without replacing your existing systems.

Yes, HorecaHub can answer phone calls outside the opening hours of your restaurant, hotel or café. Guests can still get information or ask questions by phone when your team is unavailable. HorecaHub works alongside systems such as TheFork, Tableo or CCV as an additional communication layer.

Yes, HorecaHub supports multiple phone numbers for different hospitality locations within one organisation. This allows you to keep communication separate per venue while managing phone, email and webchat centrally. HorecaHub complements existing hospitality software rather than replacing it.

HorecaHub processes phone calls through infrastructure hosted within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can speak with guests by phone in multiple languages across restaurants, hotels and leisure businesses. This helps you communicate with international visitors without replacing your existing phone systems. HorecaHub remains an additional communication layer alongside your current hospitality solutions.

Yes, HorecaHub can be used alongside existing reservation systems such as Zenchef, Guestplan, OpenTable or SevenRooms for handling phone communication. HorecaHub does not replace these systems but supports incoming calls and guest interactions by phone. Your current reservation workflow stays unchanged.

Yes, HorecaHub can process phone calls with different regional accents as part of its hospitality telephony layer. HorecaHub handles conversations across phone, email and webchat and can speak with guests in multiple languages. If audio is unclear, the system can ask for clarification or involve a staff member.

Yes, HorecaHub is designed to handle phone calls in busy hospitality environments such as restaurants, cafés and event venues. Background noise can affect audio clarity, but HorecaHub can repeat questions or ask for clarification when needed. It works as an additional communication layer alongside your existing systems.

If the phone connection is poor, HorecaHub will try to confirm the information again or ask additional clarification questions. HorecaHub handles communication by phone, email and webchat and works as an additional communication layer for hospitality businesses. If the connection remains too unstable, human follow-up may be required.

Yes, HorecaHub can assist guests with different foreign accents in multiple languages. HorecaHub manages communication via phone, email and webchat for restaurants, hotels and leisure businesses. If pronunciation is unclear, the system may ask for confirmation or repetition.

Yes, HorecaHub can be used in busy environments such as hotels and event venues where many phone calls come in at the same time. HorecaHub works as an additional communication layer alongside systems such as Mews or reservation software. Background noise or varying audio quality can still affect individual calls.

Yes, HorecaHub can process phone calls over mobile connections as long as the audio quality is sufficient. HorecaHub supports communication via phone, email and webchat for different types of hospitality businesses. If speech clarity is poor, the system may ask additional verification questions.

HorecaHub can ask callers to repeat or confirm names and booking details during a phone conversation when the information is not clear enough. HorecaHub works alongside reservation systems such as Zenchef, Guestplan or OpenTable and does not replace them. This helps reduce communication errors.

HorecaHub can process phone calls, but multiple people speaking at the same time can affect how clearly a conversation is understood. HorecaHub supports hospitality businesses through phone, email and webchat and can ask for clarification when information is unclear. In more complex situations, a human handover may be appropriate.

Yes, HorecaHub can handle conversations using different speaking styles depending on the communication approach you want for your hospitality business. HorecaHub supports phone, email and webchat and can speak with guests in multiple languages. This makes it suitable for restaurants, hotels, cafés and event venues.

Yes, HorecaHub can direct guests from the web chat to phone or email contact. This is useful when a question is better handled through personal contact or additional follow-up. HorecaHub combines phone, email and web chat within one communication layer.

Yes, HorecaHub is designed as an additional communication layer alongside existing hospitality systems such as Zenchef, Guestplan, OpenTable, Mews, Lightspeed or Untill. Your current reservation or POS system stays in place. HorecaHub manages communication via phone, email and web chat.

Yes, HorecaHub supports ongoing conversations across multiple channels such as webchat and phone. This allows information from previous interactions to remain available within the same communication flow. HorecaHub works alongside existing hospitality solutions such as Tableo, Mews or Guestplan.

Yes, HorecaHub can also be used as a standalone webchat solution for your restaurant, hotel or event venue. You decide which communication channels you want to use, while your existing reservation software and POS systems continue running as normal. More information about the available options can be found at pricing.

Yes, HorecaHub can combine communication through WhatsApp Business API with channels such as phone and web chat. This allows you to manage guest enquiries across multiple contact points within the same communication layer. HorecaHub does not replace systems such as Lightspeed, Untill or Deliverect.

Yes, HorecaHub can automatically answer and handle incoming calls for your restaurant using AI telephony. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews. Guests can be assisted in multiple languages through your existing phone setup.

HorecaHub can continue answering incoming calls when your team is temporarily unable to pick up. This means guests are not immediately sent to an unanswered line or voicemail. HorecaHub works alongside your existing reservation or hotel system as an additional communication layer.

Yes, HorecaHub can manage incoming calls within a queue so guests are not disconnected immediately during busy periods. While waiting, HorecaHub can answer basic questions or continue handling the conversation. It works alongside your existing telephony environment.

Yes, HorecaHub can be used alongside or instead of a traditional voicemail system for your hospitality business. Instead of only leaving a message, guests can immediately receive information or have their request processed. HorecaHub supports telephony as an additional communication layer.

Yes, HorecaHub can continue answering phone calls outside the opening hours of your restaurant, hotel or café. Guests can still ask questions or receive information through AI telephony. HorecaHub supports communication through phone, email and webchat.

Yes, HorecaHub can assist guests over the phone in multiple languages. This is useful for hospitality businesses with international guests or tourist locations. HorecaHub manages communication through phone, email and webchat within the same environment.

Yes, HorecaHub can work alongside reservation systems such as Zenchef, OpenTable, TheFork, Guestplan or SevenRooms during phone communication. Your existing system remains the leading source for reservations. HorecaHub does not replace your reservation system or POS system.

Yes, HorecaHub can be used alongside hotel systems such as Mews without replacing them. HorecaHub manages guest communication by email and can help forward or structure requests within your existing PMS or internal workflow. Your hotel system remains the leading platform for operational processes.

Yes, HorecaHub handles phone calls with a natural-sounding AI voice designed for conversations with hospitality guests. HorecaHub acts as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. The solution can also speak with guests in multiple languages.

Yes, HorecaHub can process phone calls when guests speak quickly or provide a lot of information at once. HorecaHub uses AI to interpret spoken language and extract relevant details from the conversation. It works alongside your existing reservation or hotel system.

Yes, HorecaHub is designed for hospitality phone calls where background noise may be present, such as music, conversations or kitchen noise. The AI processes calls as an additional communication layer for restaurants, cafés, hotels and other hospitality businesses. In exceptional situations, a staff member can take over the conversation.

If a guest has a poor phone connection, HorecaHub will try to continue the conversation and keep processing relevant information as accurately as possible. If the connection quality is too low, HorecaHub can ask the guest to repeat information or have a staff member follow up. HorecaHub supports communication via phone, email and webchat.

HorecaHub processes phone calls within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during transport. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can speak with hospitality guests in multiple languages over the phone. This is useful for restaurants, hotels and leisure businesses with international guests. HorecaHub works alongside existing systems such as Mews, Zenchef or TheFork.

Yes, HorecaHub can transfer a phone call to a staff member when extra explanation or human judgement is needed. HorecaHub supports hospitality businesses as a communication layer across phone, email and webchat. Your existing reservation or POS system remains the primary system in use.

Yes, HorecaHub is designed for hospitality businesses that want to stay reachable by phone during busy periods. The solution handles conversations as an additional communication layer alongside systems such as Untill, CCV or MplusKASSA. This can help manage guest enquiries in a more structured way.

Yes, HorecaHub can handle conversations with guests who speak slowly or quickly. The AI processes spoken information during the phone call and responds within your business’s configured communication style. HorecaHub also supports communication through email and webchat.

Yes, HorecaHub can combine phone, email and webchat within one communication layer for your hospitality business. This means you can use the same information about opening hours, packages or frequently asked questions across multiple channels. HorecaHub complements existing systems such as Zenchef, Mews or Lightspeed rather than replacing them.

HorecaHub can process conversations across email and phone within the same communication environment so information stays consistent. This means guests do not need to repeat the same question as often. HorecaHub remains an additional communication layer alongside systems such as Guestplan, OpenTable or Untill.

Yes, HorecaHub can use one shared knowledge base for phone, email and webchat. This keeps answers about topics such as opening hours, menus or events consistent across all channels. HorecaHub also supports communication with guests in multiple languages.

Yes, when using the WhatsApp Business API, HorecaHub can use the same knowledge base for phone, email and web chat. This helps guests receive consistent answers across different communication channels. HorecaHub processes data within the EU/EEA and uses encryption via AES-256 and TLS 1.2+.

HorecaHub can connect communication across phone, email and web chat so conversations continue logically between channels. For example, when a guest first asks a question via web chat and later calls by phone. HorecaHub works alongside reservation systems such as TheFork, Zenchef or OpenTable.

Yes, HorecaHub is designed as an additional communication layer and can be used alongside existing phone and chat solutions. Your current systems for reservations, POS or hotel management remain the primary systems. HorecaHub can work alongside platforms including Mews, Lightspeed, Untill and Guestplan.

HorecaHub processes communication channels such as phone, email and web chat with hosting within the EU/EEA and encryption via AES-256 and TLS 1.2+. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data retention. A data processing agreement is available via legal.

Yes, HorecaHub can automatically handle missed calls for your restaurant through AI telephony. Guests still receive an answer or are directed to the right information without you needing to replace your reservation or POS system. HorecaHub works alongside systems such as Zenchef, Guestplan and OpenTable.

HorecaHub can answer guest phone calls outside your opening hours using AI telephony. It can share information, handle conversations or record a voicemail so guests do not reach an unanswered line straight away. HorecaHub supports multiple languages for international guests.

Yes, HorecaHub can manage incoming phone calls in a queue when several guests call at the same time. This allows calls to be handled in a structured way without your team needing to answer every call immediately. HorecaHub works alongside your existing hospitality and telephony setup.

Yes, HorecaHub can automatically transfer phone calls to the right department or staff member within your hospitality business. For example, for reservations, events or hotel enquiries, without guests having to repeat their question each time. HorecaHub works alongside systems such as Mews, SevenRooms and TheFork.

Yes, HorecaHub can record a voicemail when nobody is available to take a phone call. This allows guests to leave their question or request while your team follows up later. HorecaHub manages communication across phone, email and webchat from one additional layer.

Yes, HorecaHub can work alongside your current phone provider as an AI communication layer for hospitality businesses. You do not need to replace your existing phone system, reservation software or POS system. HorecaHub connects to your current processes and communication channels.

Yes, HorecaHub can route incoming calls between multiple staff members or locations within your hospitality business. This is useful for restaurants, hotels and event venues that want to handle calls centrally. HorecaHub also supports multilingual communication with guests.

Yes, HorecaHub can answer phone calls during busy peak periods in hospitality when your team is less available. This helps ensure guests still receive support by phone while your staff focus on service. HorecaHub works alongside systems such as Lightspeed, Untill and MplusKASSA.

HorecaHub processes hospitality calls through infrastructure located within the EU or EEA using AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, the HorecaHub chat widget also works on mobile websites so guests can easily chat from their phone. This is useful for visitors looking for quick information or wanting to make a reservation while on the go. HorecaHub supports webchat in multiple languages.

Yes, HorecaHub can make phone calls available for playback for quality control and internal training purposes. HorecaHub continues to operate within clear privacy agreements, with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. More information about processing and agreements is available at legal.

Yes, HorecaHub can handle phone conversations where guests switch languages during the call. HorecaHub supports multiple languages and aims to keep the conversation clear and consistent without your team needing to take over immediately. This is particularly useful for hotels, restaurants and leisure businesses with international guests.

Yes, HorecaHub can be configured with a voice and conversation style that fit your hospitality business. HorecaHub remains an additional communication layer alongside systems such as Mews, Zenchef or Lightspeed and does not replace your reservation system or POS. This helps keep communication familiar and consistent for your guests.

HorecaHub tries to restructure the conversation when speech overlaps by asking for clarification or prompting one speaker to respond at a time. This helps in situations where guests call together about reservations, hotel rooms or group arrangements. If needed, HorecaHub can also transfer the call to a staff member.

Yes, HorecaHub can continue functioning when a phone call contains echo or inconsistent audio quality. HorecaHub tries to extract the relevant information from the conversation and can ask for additional confirmation when details are not clear enough. This helps with reservations, opening hours and straightforward guest enquiries.

Yes, HorecaHub can detect pauses and continue the conversation calmly without interrupting a guest too quickly. HorecaHub adapts to the pace of the call, for example when a guest is thinking about a date, group size or package. This helps keep phone conversations clear and organised.

Yes, HorecaHub can handle informal everyday speech commonly used in hospitality phone calls. HorecaHub understands short answers, incomplete sentences and casual wording without requiring guests to speak formally. This makes it suitable for restaurants, cafés, lunch venues and event locations.

Yes, HorecaHub can handle phone conversations in hospitality environments where background music is present. HorecaHub aims to continue recognising the guest’s voice and can ask for clarification when music or background noise makes information less clear. This is relevant for cafés, hotels and busy restaurants.

Yes, HorecaHub can summarise phone conversations so your team can quickly see what a guest asked for or agreed during the call. This can help with reservations, change requests or call-back arrangements in restaurants, hotels and leisure businesses. HorecaHub processes this information within a secure environment in the EU/EEA.

Yes, HorecaHub can handle phone conversations with calm and clear speech so information remains easier for guests to understand. HorecaHub aims to pronounce names, times and practical details clearly, including during conversations with international guests or in busy hospitality environments. This supports your venue’s accessibility by phone.

Yes, HorecaHub can be used as a standalone webchat solution without adding phone or email channels. HorecaHub works as an additional communication layer alongside your existing systems, such as Zenchef, Mews or Lightspeed. You can add extra channels later within the same environment.

Yes, HorecaHub can automatically answer incoming calls for your restaurant through AI telephony. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews and helps guests via phone, email and webchat. Your existing way of working and reservation system remain unchanged.

HorecaHub helps reduce missed calls by automatically answering phone calls when your team is busy. HorecaHub supports hospitality businesses through phone, email and webchat and can assist guests in multiple languages. Your existing systems such as OpenTable, SevenRooms or Lightspeed remain the leading systems in your operation.

Yes, HorecaHub can handle incoming calls with a queue when multiple guests call at the same time. HorecaHub supports communication via phone, email and webchat, and works alongside existing systems such as Guestplan or Tableo. This helps keep calls organised during busy service periods.

Yes, HorecaHub can take voicemail messages when your hospitality business is closed or no one is available. HorecaHub supports communication via phone, email and webchat, and can make conversations available later for follow-up by your team. Your existing reservation or POS system remains unchanged.

Yes, HorecaHub can support incoming calls for multiple hospitality locations within one organisation. HorecaHub works alongside existing solutions such as OpenTable, Guestplan or Deliverect, and helps manage conversations via phone, email and webchat. This is useful for restaurant groups, hotels and leisure businesses.

Yes, HorecaHub can answer new incoming calls while your staff are already helping other guests. HorecaHub supports hospitality businesses through phone, email and webchat, and works alongside systems such as Tableo or Untill. This helps guests stay reachable during busy service hours.

HorecaHub works as a communication layer alongside your existing reservation system and does not replace it. Systems such as Zenchef, TheFork, OpenTable or SevenRooms continue to operate as normal while HorecaHub handles phone calls, emails and webchat conversations. This keeps your current processes familiar for the team.

Yes, HorecaHub can manage phone calls in multiple languages for hotels, restaurants and other hospitality businesses. HorecaHub supports communication by phone, email and webchat, and works alongside existing systems such as Mews or Guestplan. This is useful for international guests and businesses in tourist locations.

Phone calls within HorecaHub are secured with AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub hosts data within the EU/EEA, uses LLM subprocessors with zero-data-retention, and does not train AI models on customer data. More information is available at legal.

Yes, HorecaHub can process phone calls where guests speak with different Dutch accents. HorecaHub is designed as an additional communication layer for hospitality businesses and supports conversations by phone, email and webchat. In complex or unclear situations, a call can be transferred to a staff member.

HorecaHub aims to process fast speech accurately and can ask for clarification when information is not clear enough. HorecaHub works as a communication layer alongside systems such as Zenchef, Guestplan or Mews, and does not replace a reservation system or POS.

Yes, HorecaHub can process conversations when there is background noise in a restaurant, hotel or café. The quality still depends on how clearly the caller can be heard and the surrounding environment. HorecaHub supports communication by phone, email and webchat.

HorecaHub tries to confirm important details when a phone connection sounds poor or unstable. If information is not clear enough, HorecaHub can ask additional verification questions or transfer the call to a member of staff. This helps reduce misunderstandings during reservations, enquiries or other guest communication.

Yes, HorecaHub can handle conversations with guests speaking Dutch or other languages with a foreign accent. HorecaHub supports multilingual communication by phone, email and webchat for restaurants, hotels and other hospitality businesses. Recognition quality can depend on call clarity and background noise during the conversation.

HorecaHub can continue processing phone calls when there is loud background noise, such as a busy hospitality venue. The final call quality depends on how understandable the guest’s voice remains during the conversation. In some situations, HorecaHub may ask follow-up questions to confirm important information.

Yes, HorecaHub can make phone calls available for later playback as part of internal quality control. HorecaHub processes communication through phone, email and webchat, and protects data with hosting within the EU or EEA, AES-256 encryption at rest, and TLS 1.2 or higher during transmission. Access depends on your setup and permissions.

Stored phone calls within HorecaHub are protected through hosting in the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can use previous email communication when a guest contacts you later by phone. This helps keep information consistent across channels such as phone, email and webchat. HorecaHub works as an additional communication layer alongside systems such as OpenTable, Guestplan or SevenRooms.

HorecaHub handles communication through phone, email and webchat within one environment for hospitality businesses. Your knowledge and business information can therefore be used centrally across multiple channels. HorecaHub remains an additional communication layer alongside your existing reservation or POS system.

Yes, HorecaHub can process communication from phone, email and webchat centrally within one environment. This helps your team find previous guest interactions more quickly. Data within HorecaHub is hosted in the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can be used alongside your existing phone system, inbox and website chat as an additional communication layer. Your current systems can therefore remain active while HorecaHub handles communication across multiple channels. This also applies if you use systems such as Untill, CCV or Deliverect.

Yes, HorecaHub can use the same business information for phone, email and webchat so responses stay more consistent across channels. This makes it easier to manage opening hours, menu information and practical questions centrally. HorecaHub works alongside systems such as Mews, Zenchef or Lightspeed.

Yes, HorecaHub can be used just for phone support without enabling email or webchat. You can add extra communication channels later when your hospitality business needs them. HorecaHub remains an additional communication layer alongside your existing hospitality software.

Yes, HorecaHub can answer incoming phone calls when your team is not immediately available. HorecaHub works as an additional communication layer alongside your existing processes and can speak with guests by phone in multiple languages. If needed, calls can be transferred to a staff member or remain connected to your existing systems such as Zenchef, Guestplan or Mews.

HorecaHub can handle missed calls by automatically answering phone calls and assisting guests further. This keeps your existing phone number reachable without HorecaHub replacing your reservation system or POS system. HorecaHub can also log conversations within one central communication layer for phone, email and webchat.

Yes, HorecaHub can work with your existing landline number so guests can continue using your current contact details. HorecaHub acts as an additional communication layer for phone calls and does not replace your reservation system or POS system. You can continue using your existing processes and systems such as Untill, CCV or MplusKASSA.

Yes, HorecaHub can manage incoming phone calls when multiple guests call at the same time. This keeps calls organised while guests are assisted through your existing phone number. HorecaHub works alongside your current hospitality setup and can be used next to systems such as TheFork, Tableo or Deliverect.

Yes, HorecaHub can answer phone calls at times when voicemail would normally take over. Instead of only leaving a message, guests can immediately receive information or get help with their question. HorecaHub supports conversations in multiple languages and works as an additional communication layer alongside your existing systems.

Yes, HorecaHub can handle phone calls outside the opening hours of your hospitality business. Guests can still receive information or ask their questions without waiting for manual follow-up. HorecaHub supports multiple languages and works alongside existing solutions such as Zenchef, Mews or OpenTable.

Yes, HorecaHub can organise and forward phone calls to the right team member or location within your organisation. This can help during busy periods or when different teams handle reservations, events or hotel enquiries. HorecaHub remains an additional communication layer alongside your current systems.

Yes, HorecaHub can handle phone calls for multiple parts of one hospitality business, such as a hotel, restaurant or event venue. Guests can be assisted in multiple languages through the same communication system. HorecaHub works alongside existing solutions such as Mews, SevenRooms or Guestplan.

Yes, HorecaHub handles phone calls using a natural AI voice designed for clear communication with guests. HorecaHub works as an additional communication layer alongside your existing systems and can also speak with guests in multiple languages.

HorecaHub can process phone calls from guests with different Dutch accents and regional dialects. HorecaHub uses AI telephony as an additional communication layer for hospitality businesses and supports conversations in multiple languages. If the audio is unclear, a staff member can take over the call.

Yes, HorecaHub can be configured with a voice that fits your hospitality business and phone communication style. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. You can contact HorecaHub for the available options.

HorecaHub tries to understand the content of a phone conversation correctly and process relevant information, even when pronunciation is unclear. If the audio is not clear enough, HorecaHub can ask for clarification or transfer the call to a staff member. HorecaHub supports hospitality businesses through phone, email and webchat.

HorecaHub is designed to process quiet speech during phone calls as accurately as possible and identify relevant information. HorecaHub supports hospitality businesses through AI phone handling combined with email and webchat. If speech is unclear, HorecaHub can ask the caller to repeat themselves or transfer the call to a staff member.

Yes, HorecaHub can assist guests in multiple languages and handle language switching within the same phone call. HorecaHub supports hospitality businesses through phone, email and webchat as an additional communication layer alongside systems such as OpenTable or SevenRooms. This helps when communicating with international guests.

HorecaHub uses a clear AI voice for phone communication with guests of restaurants, hotels and other hospitality businesses. HorecaHub acts as an additional communication layer and does not replace your reservation system or POS system. Guests can also be assisted in multiple languages.

Yes, HorecaHub allows your team to review phone calls afterwards for follow-up or internal coordination. Call data is processed within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ in transit. More information about processing and terms is available at legal.

HorecaHub aims to interpret phone conversations as accurately as possible, even when people speak over each other, and capture the correct information. If the conversation is not clear enough, HorecaHub can ask for clarification or transfer the call to a staff member. HorecaHub supports hospitality businesses through phone, email and webchat.

Yes, HorecaHub is designed to handle phone calls during busy periods in restaurants, hotels and other hospitality businesses. HorecaHub works as an additional communication layer alongside existing systems such as Guestplan, Mews or Untill. Guests can also be assisted in multiple languages.

Yes, HorecaHub can be used alongside systems such as Mews, SevenRooms, TheFork or Tableo for email communication. These systems remain responsible for their own functions, while HorecaHub complements guest communication. This means you do not need to replace your existing software setup.

Yes, HorecaHub supports phone, email and webchat within one shared communication environment for hospitality businesses. This allows your team to work from the same knowledge and processes without separate AI solutions for each channel. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

Yes, HorecaHub can use the same knowledge base for phone, email and webchat so guests receive consistent information. You can centrally manage opening hours, menu information or house rules, for example. HorecaHub complements existing systems such as OpenTable, SevenRooms or Untill rather than replacing them.

Yes, HorecaHub can use context from earlier conversations when a guest contacts you later through another channel. This means information does not need to be repeated each time. It works across combinations of phone, email and webchat within HorecaHub.

Yes, HorecaHub can also be used for a single channel, such as webchat only for your restaurant, hotel or café. You can add extra channels later without replacing your existing systems. For pricing, HorecaHub refers you to pricing.

Yes, HorecaHub uses EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ for data traffic between phone, email and web chat. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub uses natural AI voice technology so guests are spoken to clearly and comfortably over the phone. HorecaHub handles calls as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. Calls run through secure connections with TLS 1.2+ and data is stored using AES-256 encryption.

Yes, HorecaHub can process phone calls from guests with different Dutch accents and dialects. HorecaHub also supports multiple languages for international guests in restaurants, hotels and leisure businesses. If a situation is unclear, the call can be transferred to a member of staff.

Yes, HorecaHub is designed to handle phone conversations when guests speak quickly or ask several questions in a row. HorecaHub remains an additional communication layer alongside reservation systems such as Guestplan, TheFork or OpenTable. If needed, a member of staff can take over the call.

Yes, HorecaHub can process phone calls even when there is background noise in a restaurant, café or hotel environment. Audio quality still depends on the phone connection and how clearly the caller speaks. HorecaHub supports hospitality businesses as a communication layer alongside existing systems.

If a guest has a poor phone connection, HorecaHub will try to continue the conversation as clearly as possible and process the information correctly. If the connection quality is too low, HorecaHub may ask the caller to repeat information or transfer the call to a member of staff. HorecaHub supports telephony alongside systems such as SevenRooms or Mews.

Yes, HorecaHub can handle different speaking speeds during phone calls with guests. That is useful in hospitality environments where guests may call in a hurry about reservations, opening times or changes. HorecaHub works alongside systems such as Tableo, Zenchef and OpenTable.

Yes, HorecaHub can speak with guests by phone in multiple languages. That makes it suitable for hotels, restaurants and event venues with international visitors. HorecaHub acts as an additional communication layer alongside reservation or POS systems such as Mews, TheFork or Lightspeed.

HorecaHub can ask follow-up questions during phone calls when a guest’s pronunciation or request is not clear enough. This keeps communication usable for reservations, questions or changes. If needed, HorecaHub can transfer the call to a member of staff at your hospitality business.

Yes, HorecaHub can handle phone calls during busy periods in restaurants, hotels and other hospitality environments. This helps keep your business reachable by phone without replacing your existing reservation system or POS. HorecaHub works alongside systems such as Untill, CCV or Guestplan.

Yes, HorecaHub can provide AI phone support with a voice that matches the communication style of your restaurant, hotel or café. HorecaHub focuses on handling conversations through phone, email and webchat as an additional communication layer. For specific options, you can contact the team through the website.

No, HorecaHub does not use customer data or phone calls to train AI models. HorecaHub uses hosting within the EU/EEA and works with LLM subprocessors that have zero-data-retention policies. A data processing agreement is available, and more information can be found at legal.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant when staff are busy or temporarily unable to pick up. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable and can assist guests in multiple languages. This helps ensure phone enquiries continue to be handled during busy periods.

HorecaHub can pick up missed calls by automatically answering incoming calls and handling guest questions over the phone. The system works alongside your existing reservation or POS software such as SevenRooms, Mews or Lightspeed and does not replace it. This helps you stay reachable by phone outside peak periods.

Yes, HorecaHub can transfer phone calls to a staff member or the correct hospitality venue when human follow-up is needed. HorecaHub works as an additional communication layer alongside existing systems such as TheFork, Tableo or Untill. This helps distribute incoming calls more efficiently across your organisation.

Yes, HorecaHub can answer incoming calls at times when voicemail would normally take over on your restaurant phone number. Instead of only hearing a recorded message, guests receive an immediate response through AI phone support. HorecaHub works alongside your existing hospitality and communication systems.

Yes, HorecaHub supports multiple phone numbers within one environment, for example for different venues or departments. This is suitable for restaurant groups, hotels and leisure businesses with separate phone lines. HorecaHub remains separate from reservation systems such as Guestplan or Zenchef.

Yes, HorecaHub is suitable for hotels that receive a large number of incoming calls about stays, facilities or practical questions. HorecaHub handles calls by phone as an additional communication layer alongside systems such as Mews or SevenRooms. Guests can also be supported in multiple languages.

Yes, HorecaHub can answer phone calls outside the opening hours of your restaurant, hotel or café. This allows guests to receive answers to common questions by phone even outside business hours. HorecaHub works alongside existing software such as OpenTable, CCV or MplusKASSA.

HorecaHub processes phone calls within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can handle guest phone enquiries about reservations alongside your existing reservation system such as Zenchef, TheFork or OpenTable. HorecaHub does not replace these systems but acts as an additional communication layer via phone. This keeps reservation processes and guest communication separate but connected.

Yes, HorecaHub supports hospitality businesses with multiple locations by handling phone calls per venue or department. This works for restaurant groups, hotels and event venues with different phone numbers or teams. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can manage phone, email and webchat within one communication layer. HorecaHub does not replace your reservation system or POS, but works alongside systems such as Zenchef, Mews or Lightspeed. Your information and settings can be managed centrally across different communication channels.

Yes, HorecaHub can be used per communication channel and later expanded with email or webchat. This allows you to start with telephone handling only and add extra channels later without replacing your existing reservation software or POS system.

Yes, HorecaHub can use phone and webchat together within the same communication layer. This allows a guest to first read information in chat and then continue over the phone without replacing your reservation system or POS setup.

Yes, HorecaHub can communicate with guests in multiple languages across phone, email and webchat within the same environment. This makes it possible to support international guests consistently across different communication channels.

HorecaHub secures communication channels with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention; more information is available at legal.

The web chat is added to your website with a small piece of code. Usually the company managing your site can do this, or HorecaHub can assist. The chat then appears on every page in your brand colours. Guests ask questions and receive instant answers from the same knowledge base used for phone and email.

Yes, HorecaHub can be added as an AI web chat on your restaurant website so guests can ask questions and get in touch through chat. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable and does not replace your reservation system or POS system.

HorecaHub is configured around your hospitality business so the AI web chat can answer questions through your website. HorecaHub can process information such as opening hours, frequently asked questions and reservation routes, while existing systems such as Mews, SevenRooms or Lightspeed continue to operate as normal.

Yes, HorecaHub can direct guests from the web chat to your existing reservation system to complete a booking. HorecaHub works alongside reservation platforms such as Zenchef, TheFork, Tableo and Guestplan rather than replacing them.

Yes, HorecaHub can also be placed on your booking page so guests can ask questions via web chat while making a reservation. HorecaHub supports communication around reservations and works alongside systems such as OpenTable, SevenRooms and Zenchef.

Yes, HorecaHub can continue answering guest questions through web chat when your restaurant is closed. The AI chat works through your website and can help guests with information or direct them to your reservation environment.

Yes, HorecaHub can be configured with information and topics that match your hospitality business and communication preferences. This keeps the AI web chat aligned with your processes and existing systems such as Mews, Untill and CCV.

Yes, HorecaHub uses hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during data transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can use webchat to answer frequently asked questions about menus, opening hours and allergen information you provide. The AI chat works as a communication layer alongside your existing hospitality and reservation systems. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

A HorecaHub AI chatbot understands open guest questions and responds contextually, while a traditional scripted bot mainly follows fixed options and pre-set replies. HorecaHub works as a communication layer alongside systems such as Zenchef, TheFork or Mews and can manage conversations by phone, email and webchat. This means guests do not have to click through menu options as often.

HorecaHub can provide guests with answers about dishes, allergens and menu information via webchat, phone and email based on the information you make available. The system works alongside your existing hospitality setup and does not replace your POS or reservation system such as Lightspeed, Untill or OpenTable. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can communicate with guests in multiple languages via phone, email and webchat, making it easier for international visitors to get information. This is useful for restaurants, hotels, leisure businesses and event venues with a diverse audience.

HorecaHub can transfer conversations to a team member when human follow-up is needed. This keeps the AI assistant suitable for common questions, while your team handles more complex or sensitive situations directly. Handover can take place across webchat, phone or email, depending on how your hospitality business communicates with guests.

HorecaHub can automatically answer questions about opening hours, accessibility and practical information through webchat, phone and email. The system works as an additional communication layer alongside existing tools such as Guestplan, SevenRooms or Mews. This allows guests to receive quick answers without changing your current hospitality software or reservation workflows.

HorecaHub supports not only restaurants, but also hotels, leisure businesses, cafés, lunch venues and event locations through phone, email and webchat. The AI assistant helps guests with frequently asked questions without replacing your existing systems. The platform is designed for hospitality businesses that want to automate part of their guest communication while keeping their current tools and workflows.

HorecaHub can inform guests about vegetarian, vegan or other menu options based on the information you provide. This works through webchat, phone or email as an addition to your existing hospitality and reservation software. You stay in control of the menu information and dietary details the AI assistant uses in guest communication.

HorecaHub uses the information you make available, such as menus, practical details and house rules, to communicate accurately with guests via phone, email and webchat. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. The information is used to answer guest questions and support communication within your existing hospitality operations.

HorecaHub can understand and answer open guest questions without traditional phone menus or fixed scripts. This allows guests to communicate naturally through webchat, email or phone, while your existing systems such as Tableo or Zenchef continue to work as usual. The AI assistant is designed to support conversational communication instead of requiring predefined menu structures.

HorecaHub processes communication through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub also provides a data processing agreement via legal and follows a data breach notification policy within 72 hours.

HorecaHub can manage multiple conversations at the same time across phone, email and webchat when your venue gets busy. This supports your team during peak periods without replacing your reservation system or POS system.

Yes, you can use HorecaHub only for webchat without using phone or email. HorecaHub works as a modular communication layer for hospitality businesses, so you decide which channels you want to use. For package details and available options, see pricing.

HorecaHub uses AI to understand questions in natural language, while a traditional scripted bot usually follows fixed options and pre-set replies. This allows HorecaHub to handle more natural conversations through webchat, email and phone without guests constantly clicking through menus. HorecaHub works as an additional communication layer alongside systems such as Zenchef or Mews.

HorecaHub can inform guests about allergens through webchat, email and phone based on the information your hospitality business provides. This helps guests get quicker answers to practical questions about dishes or ingredients. HorecaHub works alongside your existing reservation or POS system. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can communicate with guests in multiple languages through phone, email and webchat. This is useful for hospitality businesses with international guests, including hotels, restaurants and event venues. HorecaHub uses the same communication layer alongside systems such as OpenTable, TheFork or SevenRooms.

HorecaHub can transfer conversations to a staff member when human follow-up is needed. This makes it possible to handle complex or exceptional questions personally without guests having to start over. HorecaHub supports these handovers across phone, email and webchat.

HorecaHub can automatically inform guests about your opening hours through webchat, email and phone. This helps handle frequently asked questions outside peak times or business hours. HorecaHub works as an additional communication layer alongside your existing hospitality software.

HorecaHub can inform guests about takeaway, delivery and practical terms based on the information from your hospitality business. This works through phone, email and webchat in one central communication layer. HorecaHub complements systems such as Deliverect or Lightspeed rather than replacing them.

HorecaHub can answer questions about events, group reservations and packages through phone, email and webchat. This allows guests to receive information about options or availability more quickly. HorecaHub does not replace your reservation system, but supports the communication around it.

HorecaHub can automatically answer frequently asked guest questions through phone, email and webchat. This includes questions about opening hours, accessibility or practical information about your hospitality business. HorecaHub works alongside existing systems such as Tableo, Untill or CCV.

HorecaHub can process conversations in natural language so follow-up questions within the same conversation connect better to earlier information. This makes communication through phone, email and webchat smoother for guests. HorecaHub remains an additional communication layer alongside your existing hospitality solutions.

HorecaHub can also assist guests outside business hours through phone, email and webchat. This means questions can still come in without your team needing to be immediately available. HorecaHub supports this communication alongside your existing systems.

HorecaHub processes webchat conversations within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. More information is available at legal.

HorecaHub adds an AI chat widget to your restaurant website as an additional communication layer alongside your existing systems. The webchat can answer guest questions and route conversations to your team or reservation system such as Zenchef, TheFork or OpenTable. HorecaHub does not replace your reservation system or POS system.

HorecaHub can connect chat conversations to your existing reservation process through systems such as Zenchef, Guestplan or SevenRooms. The chatbot guides guests during booking and forwards reservation details to the system you already use. HorecaHub remains an additional communication layer.

HorecaHub can assist guests through webchat on your website even outside opening hours. The chatbot answers questions, collects contact information or helps guests move towards a reservation while your venue is closed. HorecaHub also supports multiple languages.

HorecaHub works through a chat widget that can also be used on mobile websites. Guests can ask questions about your hospitality business via smartphone or continue to a reservation. HorecaHub functions as an addition to your existing website and reservation system.

HorecaHub can display an AI webchat on a separate booking page on your restaurant website. The chatbot supports guests during the reservation process and can work with systems such as OpenTable, Tableo or SevenRooms. HorecaHub does not replace the reservation system itself.

HorecaHub uses information from your hospitality business to provide answers to guests in your website chat. You decide which information is available, such as opening hours, contact details or practical house rules. HorecaHub works as a communication layer for phone, email and webchat.

HorecaHub can assist guests in multiple languages through webchat on your hotel website. This makes it easier for international guests to ask questions or request information through the same chat widget. HorecaHub supports this within one communication layer for webchat, phone and email.

HorecaHub works as an additional communication layer on top of your existing hospitality website. The chat widget can be added without replacing your current reservation system or POS system. HorecaHub can also integrate with systems such as Mews, Lightspeed or Deliverect.

HorecaHub can guide guests from the webchat to your existing reservation page or booking process. This works with reservation systems such as TheFork, Guestplan or OpenTable that you already use. HorecaHub remains focused on communication rather than managing reservations itself.

HorecaHub secures webchat data with AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU or EEA, and customer data is not used to train AI models. HorecaHub also provides a data processing agreement via legal.

HorecaHub can answer visitor questions through webchat on websites for event venues and leisure businesses. The chatbot supports communication about practical information and can complement conversations with email or telephony within the same environment. HorecaHub also works in multiple languages.

Yes, HorecaHub lets you use an AI chat widget on your restaurant website as part of your communication workflow. The chat supports guests through webchat alongside your existing systems such as Zenchef, Untill or MplusKASSA. For specific settings and available options, you can contact HorecaHub or visit pricing.

Yes, HorecaHub can be added to your existing hospitality website as an additional AI communication layer without replacing your website completely. The webchat works alongside your current systems and can be combined with reservation platforms such as Zenchef, TheFork or OpenTable. HorecaHub does not replace your reservation system or POS.

Yes, HorecaHub webchat works on mobile browsers and tablets, so guests can ask questions through your website while on the move. The chat function is part of the HorecaHub communication layer and can handle conversations with guests in multiple languages.

Yes, HorecaHub can be tailored to match the look and feel of your hospitality website so the chat widget fits your existing online environment. The webchat remains an additional communication layer alongside systems such as Mews, SevenRooms or Guestplan.

Yes, HorecaHub can answer guest questions through webchat on your website during the reservation process. Your existing reservation system, such as Zenchef, Tableo or TheFork, remains responsible for the actual booking.

Yes, HorecaHub can be configured with the information that is relevant to your restaurant, hotel or other hospitality business. The web chat then uses your own content to answer guest questions through your website.

Yes, HorecaHub web chat can be used by leisure businesses and event venues to handle visitor questions through their website. The AI communication layer supports conversations by phone, email and web chat in multiple languages.

Yes, HorecaHub works alongside existing POS systems such as Lightspeed, Untill, MplusKASSA or CCV on your hospitality website. HorecaHub does not replace your till system, but supports guest communication through web chat, phone and email.

HorecaHub processes web chat conversations through hosting within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and HorecaHub works with LLM subprocessors based on zero-data-retention. For agreements and terms, HorecaHub refers to legal.

An AI chatbot from HorecaHub understands questions in natural language, while a scripted bot usually only follows fixed menu options and predefined replies. HorecaHub works as a communication layer across webchat, email and phone, and can handle variations in guest questions more flexibly. The system does not replace your reservation system or POS.

HorecaHub can provide guests with answers via webchat about allergens, vegetarian options or other dietary requirements based on your own menu information. The responses are aligned with the data you make available. HorecaHub supports conversations in multiple languages. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can answer questions about dishes, drinks and menu information through webchat on your restaurant website. The chatbot uses the information you provide as the source for its replies. HorecaHub works alongside systems such as Zenchef, TheFork and OpenTable rather than replacing them.

HorecaHub can interpret many informal phrases and spelling mistakes from guests during conversations via webchat, email and phone. Guests do not need to use exact predefined wording. HorecaHub works as an additional communication layer alongside your existing hospitality software.

HorecaHub can speak with guests in multiple languages through webchat, email and phone. This allows international guests to ask questions without manually switching between languages. HorecaHub does not use customer data to train AI models.

Human handover through HorecaHub is especially useful for complex group requests, complaints or situations that need additional judgement. The AI chatbot can first collect basic information before a member of staff takes over the conversation. HorecaHub works alongside your existing processes.

HorecaHub can provide answers through webchat about wine lists, cocktails, craft beer and other drink information you supply. This helps guests get information quickly without needing to call directly. HorecaHub also supports communication via email and phone.

HorecaHub can handle multiple guest conversations at the same time across webchat, email and phone, without guests having to wait for an available staff member. This is useful during busy periods when many enquiries come in at once. HorecaHub works as an additional communication layer alongside your reservation or POS system.

HorecaHub can assist international guests in multiple languages through webchat on your hotel website. The chatbot can provide answers based on your own hotel information and communication processes. HorecaHub works alongside systems such as Mews as an additional communication layer.

With HorecaHub, you decide which menu information is made available for guest responses via webchat, email and phone. This helps keep communication aligned with your current offering. HorecaHub does not replace your POS or reservation system.

HorecaHub processes conversations via webchat, email and phone with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transport. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

HorecaHub can carry over information from earlier webchat conversations when a guest later sends an email. This keeps communication consistent without needing to explain details again. HorecaHub processes this data using AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can process communication from WhatsApp Business API and webchat within the same communication layer. This keeps replies and knowledge managed centrally for your hospitality business. HorecaHub hosts data within the EU/EEA and does not train AI models on customer data.

You add the HorecaHub AI chat widget to your restaurant website by placing a script on your site. HorecaHub works as an additional communication layer alongside your existing website and systems such as Zenchef or OpenTable. The chat can assist guests through webchat without replacing your reservation system or POS system.

Yes, HorecaHub can direct guests from a chat conversation to your existing reservation system such as Guestplan, Zenchef or SevenRooms. HorecaHub does not replace your reservation system but supports the communication around it. This means bookings continue through your current workflow and software.

Yes, HorecaHub can answer web chat conversations outside your café or restaurant opening hours. Guests can still ask questions about opening times, directions or reservations. HorecaHub works as an additional communication layer alongside your existing processes via web chat.

Yes, HorecaHub web chat works on both mobile devices and desktop websites. This allows guests to contact you easily from a phone, tablet or computer. HorecaHub supports communication through web chat without replacing your website or other systems.

Yes, HorecaHub can display an AI chat on your restaurant website booking page. The web chat can help guests with practical questions while your existing reservation system such as TheFork or Tableo continues to operate. HorecaHub complements those systems as a communication layer.

Yes, HorecaHub can support web chat across multiple websites for restaurant groups, hotels or leisure businesses. Each location can use its own information and communication within the same additional communication layer. HorecaHub works alongside your existing reservation and POS systems.

Within HorecaHub, you can make information available for the AI web chat to use when answering guest questions. This can include opening hours, address details or frequently asked questions about your hospitality business. HorecaHub uses this information across web chat, phone and email as a communication layer.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed, Untill, MplusKASSA or CCV. HorecaHub does not replace your POS system and focuses only on communication via web chat, phone and email. Your existing hospitality software stays fully in use.

Yes, HorecaHub can communicate with guests in multiple languages via web chat on your website. This is useful for restaurants, hotels and event venues with international visitors. HorecaHub supports that communication without replacing your existing systems.

Yes, HorecaHub can appear as a web chat when guests visit your restaurant website. This allows visitors to ask questions straight away about opening hours, reservations and more. HorecaHub works as an additional communication layer alongside systems such as OpenTable or Zenchef.

HorecaHub understands open guest questions via web chat, email and phone and responds using your own hospitality information, while a standard live chat usually relies on manual replies or fixed responses. HorecaHub is an additional communication layer and does not replace your reservation or POS system. It can also communicate with guests in multiple languages.

Yes, HorecaHub can answer questions via web chat, email and phone about practical information such as opening hours, parking and directions. You decide which information HorecaHub uses. The system works alongside existing solutions such as Zenchef, OpenTable or Mews.

HorecaHub uses the information you make available, such as menu details, house rules, practical information and frequently asked guest questions. You stay in control of which data is used. HorecaHub complements existing hospitality solutions and does not replace your reservation or POS system.

Yes, HorecaHub can inform guests by phone, email and webchat about packages, group bookings and event venues using your own business information. This is relevant for restaurants, hotels and leisure businesses. HorecaHub works alongside systems such as SevenRooms, Guestplan or Mews.

Yes, HorecaHub can assist guests outside your opening hours via webchat, email and phone. This means practical questions and information requests can still be handled when your business is closed. HorecaHub remains an additional communication layer and does not replace reservation systems or POS software.

HorecaHub can process longer and more freely phrased guest questions via phone, email and webchat, as long as the required information is available within your configured knowledge base. In situations where human judgement is needed, a member of staff can take over the conversation. HorecaHub also supports communication in multiple languages.

Yes, HorecaHub can generate responses based on the information and communication style you provide for your restaurant, hotel or café. This helps replies fit better with the way your business operates. HorecaHub works alongside existing systems such as TheFork, Tableo or Lightspeed.

Yes, HorecaHub works through existing channels such as webchat, email and phone, so guests do not need to install a separate app. This makes it accessible for different types of hospitality guests. HorecaHub also supports communication in multiple languages.

Yes, with HorecaHub you can decide in which situations a member of staff takes over a conversation via phone, email or webchat. This can be useful for exceptions or more complex guest requests. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, HorecaHub can handle information for multiple hospitality or hotel locations via phone, email and web chat. Each location can have its own guest information and responses. HorecaHub works alongside existing solutions such as Zenchef, OpenTable or Mews.

HorecaHub processes conversations through infrastructure within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

You can add the HorecaHub chat widget to your restaurant website by installing a script or integration on your site. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews and can be used across different pages of your website. Technical and legal information is available at legal.

Yes, HorecaHub can be configured so the AI chat is shown only on mobile devices or specifically targeted to mobile visitors. This allows you to tailor the webchat to guests visiting your restaurant, hotel or event venue via smartphone.

Yes, HorecaHub works alongside existing booking systems such as Guestplan, Tableo, OpenTable or Mews on your website. HorecaHub remains an additional communication layer and does not replace the functionality of your current reservation or hotel system.

Yes, with HorecaHub you can decide on which pages of your website the webchat is visible. For example, you can show the chatbot only on contact pages, menus, package pages or reservation-related sections of your site.

Yes, HorecaHub can be installed across websites for multiple locations with separate information for each venue. This allows restaurants, hotel groups or hospitality chains to align communication for each location with the correct details.

Yes, HorecaHub can usually be added to your existing website without replacing the whole site. The web chat works as a separate communication layer alongside your current website and existing systems.

HorecaHub processes web chat conversations through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can also handle website chat conversations outside your opening hours. This allows guests to ask questions or receive information when your restaurant, café, lunch venue or hotel cannot be reached by phone.

Yes, HorecaHub also works in mobile browsers so guests can chat via smartphone or tablet about reservations or general questions. HorecaHub supports multiple languages and can direct guests to your existing reservation environment.

The difference is that HorecaHub understands questions in natural language and takes context into account, while a scripted bot usually relies on fixed buttons and pre-set replies. This allows HorecaHub to respond more flexibly to variations in questions about menus, opening hours or reservations. The system remains an additional communication layer alongside existing solutions such as Zenchef or OpenTable.

Yes, HorecaHub can answer guest questions through webchat about allergens, vegetarian options or other dietary requirements based on the information you provide. HorecaHub uses your own menu and business information and can also assist guests in multiple languages. In unclear situations, a staff member can take over the conversation. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

Yes, HorecaHub can recognise common typing mistakes and informal language during webchat conversations. This means guests can still receive answers about topics such as the menu, opening hours or contact options, even with short or incomplete messages. HorecaHub remains a communication layer alongside systems such as TheFork, SevenRooms or Mews.

Yes, HorecaHub can answer menu questions using the information you provide, without guests needing to open a PDF menu first. Guests can ask about dishes, drinks or lunch options through webchat. HorecaHub can also provide this information in multiple languages.

HorecaHub can transfer a conversation to a staff member when a question cannot be handled properly automatically or when you choose to set it up that way. This keeps human oversight possible for complex requests or sensitive situations. HorecaHub supports these handovers across phone, email and webchat.

Yes, HorecaHub can handle informal questions, abbreviations and everyday language the way guests normally type in chat. Guests do not need to phrase their question perfectly to receive relevant answers. HorecaHub supports conversations in multiple languages through webchat, phone and email.

Yes, HorecaHub can guide guests with questions about dishes, menu options or packages based on the information your business provides. The system gives informative answers through webchat without replacing your reservation system or POS system. HorecaHub works alongside solutions such as Guestplan, Tableo or Lightspeed.

Yes, HorecaHub can handle multiple conversations simultaneously through webchat, phone and email. This allows guests to receive answers faster without your team needing to manage every conversation manually. HorecaHub remains an additional communication layer alongside existing systems such as Untill, CCV or Deliverect.

Yes, HorecaHub can assist guests in multiple languages through webchat, phone and email. This makes it possible to provide international visitors with information about menus, opening hours or packages. HorecaHub uses your own business information as the basis for its answers.

If HorecaHub does not have enough information to provide a reliable reply, the conversation can be passed to a member of staff. This helps you keep control over responses for exceptions or specific guest requests. HorecaHub supports collaboration between AI and staff across multiple communication channels.

Yes, HorecaHub can retain context within a conversation so follow-up questions are understood more accurately. For example, a guest might first ask about a dish and then ask further questions about ingredients or availability. HorecaHub processes communication through secure connections with TLS 1.2+ and storage with AES-256 encryption.

No, HorecaHub can be used by different types of hospitality businesses, including restaurants, hotels, cafés, lunch venues, leisure businesses and event locations. The system supports communication via phone, email and webchat and works alongside existing solutions such as MplusKASSA, Nostium or OpenTable. More information about available options can be found at pricing.

Yes, HorecaHub webchat can be placed on multiple pages of your website, such as the homepage, menu page or contact page. You decide where the chat widget is visible to guests. HorecaHub supports multilingual conversations through webchat.

Yes, HorecaHub can direct guests from your webchat to your booking page when they want to reserve a table or stay. HorecaHub works alongside systems such as TheFork, SevenRooms or Zenchef rather than replacing them, so your existing reservation process stays the same.

Yes, HorecaHub webchat can answer guest questions through your website even outside opening hours. Visitors can still find information or be guided to a booking page when your team is unavailable. HorecaHub supports communication through webchat, phone and email.

Yes, HorecaHub can be configured with information specific to your restaurant, hotel, café or event venue. The chatbot uses that information to answer questions through webchat. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, you can add HorecaHub webchat to a booking page so guests can ask questions while making a reservation. HorecaHub works alongside reservation systems such as OpenTable, Tableo or Guestplan rather than replacing them. This keeps your existing booking environment unchanged.

Yes, HorecaHub can answer questions through webchat about opening hours, address details and how to reach your hospitality venue. You control which information is available to guests. HorecaHub supports restaurants, hotels, cafés and other hospitality businesses.

No, HorecaHub does not require a new reservation system because it works as an additional communication layer via webchat, phone and email. Existing systems such as Zenchef, TheFork or SevenRooms can continue to operate as normal. HorecaHub also does not replace your POS system.

Yes, HorecaHub webchat can be used across websites for multiple locations within one hospitality organisation. This is suitable for restaurant groups, hotels and leisure businesses with several venues. HorecaHub supports communication through phone, email and webchat.

HorecaHub secures webchat data with AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU/EEA and customer data is not used to train AI models. A data processing agreement is available via legal.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed, Untill, MplusKASSA or CCV without replacing them. HorecaHub handles communication through webchat, phone and email as an additional layer. This means your existing hospitality setup can remain unchanged.

Yes, HorecaHub can use earlier messages within a webchat so replies stay relevant to the context of the conversation. Guests can ask follow-up questions about opening hours, packages or menu items without repeating everything. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews.

Yes, HorecaHub can share information about temporary menus, events or seasonal promotions as long as that information is available within the environment. This allows guests to get quick answers through webchat without your team handling every conversation manually. HorecaHub does not replace your booking system or POS, but complements existing systems.

HorecaHub can assist guests through webchat in multiple languages and adapt responses to the guest’s language. This is practical for restaurants, hotels and leisure businesses with international visitors. HorecaHub processes conversations through a secure infrastructure within the EU/EEA using TLS 1.2+ during transport and AES-256 encryption at rest.

Yes, HorecaHub can answer questions through webchat about opening hours, accessibility, parking or available facilities. This helps guests get information quickly without your team handling every routine enquiry manually. HorecaHub works alongside reservation platforms such as OpenTable, SevenRooms or TheFork.

Yes, HorecaHub can answer simple questions automatically and hand over more complex conversations to a staff member when needed. This keeps the webchat useful for both standard enquiries and situations that require human judgement. HorecaHub supports communication across phone, email and webchat within one additional layer.

Yes, HorecaHub can be used on mobile websites so guests can ask questions via webchat while they are on the move. This is useful for restaurants, cafés, hotels and event venues where many visitors search for information on mobile devices. HorecaHub operates separately from your POS system or reservation software.

Yes, HorecaHub can show information per location so guests receive relevant answers for the correct venue. This is useful for restaurant groups, hotels or leisure businesses with multiple addresses and different opening hours or menus. HorecaHub can also work alongside existing systems such as Guestplan, Tableo or Mews.

Yes, HorecaHub can answer questions via webchat about group dinners, meeting venues or events when that information is available in the environment. This helps guests get clarity faster before a staff member may take over the conversation if needed. HorecaHub supports restaurants, hotels and event venues as an additional communication layer.

HorecaHub processes chat data through hosting within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transport. Customer data is not used to train AI models, and LLM subprocessors are deployed with zero-data-retention where available. A data processing agreement is available via legal.

Yes, HorecaHub can be used alongside existing reservation systems such as Zenchef, TheFork, OpenTable or SevenRooms as an additional communication layer. Your current reservation software remains the leading system for bookings and table management. HorecaHub mainly helps answer questions via phone, email and webchat.

Yes, HorecaHub can also respond to short messages such as single keywords or brief questions in a webchat. This allows guests to communicate more quickly without typing full sentences. HorecaHub supports multiple languages and can hand conversations over to a staff member when needed.

Yes, HorecaHub uses the information you make available for responses by phone, email and web chat. This means you stay in control of menu details, opening hours, house rules and practical information your guests receive. HorecaHub works alongside existing systems such as Lightspeed, Untill or MplusKASSA rather than replacing them.

Yes, HorecaHub can support conversations with follow-up by email when that suits a guest’s request. This means information from an earlier interaction remains available without your team having to explain everything again. HorecaHub works alongside systems such as OpenTable or SevenRooms.

Yes, HorecaHub can communicate with guests in multiple languages through email and webchat. This is practical for restaurants, hotels and leisure businesses with international guests. HorecaHub uses the same communication layer that can also be deployed for phone interactions.

Yes, HorecaHub can be used alongside your existing inbox and website chat as an additional AI communication layer. Your current systems, such as Mews, Tableo or CCV, can continue to be used for their own functions. HorecaHub does not replace your reservation system or POS system.

Yes, HorecaHub can use context from earlier communication when a guest contacts you again later through another supported channel. This helps conversations stay more consistent without guests having to repeat the same information each time. HorecaHub processes this communication within the security measures listed on legal.

Yes, with HorecaHub you can choose which pages display the webchat, such as only your contact page or booking page. HorecaHub remains an additional communication layer alongside systems such as Zenchef, TheFork or OpenTable.

Yes, you can also display the HorecaHub AI chat on a booking page for your restaurant, hotel or event venue. HorecaHub supports guests during the reservation process without replacing systems such as Zenchef, OpenTable or Mews.

Yes, HorecaHub webchat also works on mobile websites so guests can ask questions while making a reservation on the go. HorecaHub supports communication around reservations and works alongside systems such as TheFork, Guestplan and SevenRooms.

Yes, with HorecaHub you can control when the chat widget appears on your website. For example, you can show the webchat during busy periods or only on specific pages such as reservations or events.

Yes, HorecaHub secures webchat conversations with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and can work with LLM subprocessors based on zero-data-retention.

HorecaHub uses AI to understand guest questions in natural language, while a traditional scripted bot mainly follows fixed options and pre-set flows. This allows HorecaHub to respond more flexibly to variations in questions across webchat, email and phone. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Guestplan or Mews.

HorecaHub can inform guests via webchat, email and phone about menu details such as ingredients or allergens based on the information you provide. This helps guests get answers faster without HorecaHub replacing your reservation or POS system. HorecaHub works alongside solutions such as Lightspeed, Untill or MplusKASSA. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can communicate with guests in multiple languages and switch within a conversation when a guest changes language. This works across webchat, email and phone without you having to manage separate systems. HorecaHub remains an additional communication layer alongside platforms such as OpenTable, SevenRooms or Mews.

HorecaHub can continue handling guest questions via phone, email and webchat outside opening hours. This means guests can still receive responses to practical questions later in the evening or early in the morning. HorecaHub works alongside existing systems such as TheFork, Guestplan or Mews.

HorecaHub can automatically provide answers about opening hours, address details, accessibility and parking options via phone, email and webchat. You decide which information is available to guests. HorecaHub acts as an additional communication layer alongside your existing hospitality software.

HorecaHub can inform guests about facilities, practical hotel information and frequently asked questions through webchat, email and phone. This helps you handle communication quickly without replacing your PMS or reservation system. HorecaHub works alongside systems such as Mews or SevenRooms as an additional communication layer.

HorecaHub can use earlier messages within an ongoing conversation to provide replies that better match the guest’s context. This means guests do not need to repeat the same information multiple times. HorecaHub handles communication via phone, email and webchat as an additional layer alongside your existing systems.

HorecaHub can automatically answer frequently asked guest questions through phone, email and webchat. This includes questions about opening hours, menu information or accessibility based on the information you manage. HorecaHub supports your existing processes and works alongside systems such as Zenchef, Tableo or OpenTable.

HorecaHub can support communication for hospitality businesses with multiple locations, where information can be managed separately for each venue. This allows guests to receive answers relevant to the correct location via phone, email or webchat. HorecaHub works alongside your existing reservation and POS systems as an additional communication layer.

HorecaHub secures communication with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

HorecaHub can operate as an additional communication layer alongside existing hospitality solutions such as Lightspeed, CCV, Untill or MplusKASSA. Your POS system remains the primary environment for transactions and management. HorecaHub mainly supports communication with guests through phone, email and webchat.

You can add the HorecaHub chat widget to your restaurant website by placing a short code snippet in your website environment or through your website builder. HorecaHub works as an additional communication layer alongside systems such as Zenchef, OpenTable or Mews. The web chat helps guests on both desktop and mobile without replacing your existing reservation system.

Yes, HorecaHub can usually be added to your website without extensive technical knowledge through a simple integration. HorecaHub remains a separate communication layer alongside your existing tools such as Guestplan, TheFork or Lightspeed. If you have questions about the setup, your web administrator can assist with the installation.

Yes, HorecaHub can guide booking enquiries and direct guests to your existing reservation system such as Zenchef, SevenRooms or OpenTable. HorecaHub does not replace your reservation system but supports the communication around it. This allows your current booking processes to remain unchanged.

Yes, the HorecaHub chat widget also works on mobile websites so guests can easily ask questions from their phone. HorecaHub supports communication through web chat, phone and email within the same environment. Guests can also be assisted in multiple languages.

Yes, HorecaHub can be configured with information and a communication style that matches your restaurant, hotel or café. The chatbot uses the business information you provide to assist guests correctly through web chat. HorecaHub remains complementary to systems such as Mews, Tableo or Untill.

Yes, HorecaHub web chat can answer frequently asked guest questions directly through your website. This includes questions about directions, menu information or reservations. HorecaHub supports hospitality businesses as an additional communication layer alongside existing systems such as TheFork or MplusKASSA.

A HorecaHub AI chat widget on a hotel website helps guests via web chat with questions about stays, facilities and contact details. HorecaHub handles communication through web chat, phone and email from one additional layer. The system does not replace PMS platforms such as Mews.

Yes, HorecaHub can transfer conversations from web chat when human follow-up is needed. HorecaHub supports your team with communication but does not replace your staff. The solution works alongside your existing hospitality and reservation systems.

Yes, HorecaHub web chat can be used on websites for hospitality businesses with multiple locations. The chat can use location-specific information so guests receive more relevant support. HorecaHub works alongside systems such as SevenRooms, Guestplan or Deliverect.

Yes, HorecaHub web chat can speak with guests in multiple languages through your website. This is useful for restaurants, hotels and leisure businesses with international guests. HorecaHub processes this communication through an additional AI layer alongside your existing systems.

Yes, HorecaHub processes web chat conversations through hosting within the EU or EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can be used alongside your current website and booking software as an additional communication layer. Systems such as Zenchef, TheFork, OpenTable and Tableo continue to manage your reservations. HorecaHub mainly supports communication with guests through web chat, phone and email.

HorecaHub uses your own business information, menu details and FAQs to give guests relevant answers through web chat, email and phone. The system works as an additional communication layer alongside existing solutions such as Zenchef, OpenTable or Mews. HorecaHub can also handle conversations in multiple languages.

Yes, HorecaHub can inform guests through web chat, email and phone about vegetarian or vegan dishes based on the information you provide. HorecaHub does not replace your POS system or reservation system, but works alongside platforms such as Lightspeed, Untill or TheFork.

Yes, HorecaHub can transfer conversations via phone, email and web chat to a staff member when human follow-up is needed. This keeps your team involved in complex questions or exceptions while HorecaHub handles routine communication.

Yes, HorecaHub can inform guests about takeaway and delivery options through phone, email and web chat based on your own processes and information. HorecaHub works alongside existing systems such as Deliverect and does not replace your POS system.

Yes, HorecaHub supports communication for restaurants, hotels, leisure businesses and event venues through phone, email and web chat. The system connects with existing software such as Mews or SevenRooms without replacing those systems.

Yes, HorecaHub can communicate with guests in multiple languages through phone, email and web chat. This allows international guests to ask questions about menus, opening hours or reservations without your team needing to translate manually.

HorecaHub can understand and respond to a wide range of guest questions across phone, email and webchat using your available business information. When a situation needs additional judgement or manual handling, HorecaHub can transfer the conversation to a member of your team.

Yes, HorecaHub can handle conversations simultaneously across phone, email and webchat during busy periods such as holidays or events. The system works as an additional communication layer alongside your existing reservation or POS software.

Yes, HorecaHub can inform guests by phone, email and webchat about parking, public transport and accessibility using your own location information. This helps guests get practical information faster without involving your team directly.

HorecaHub processes conversations across phone, email and webchat with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and a data processing agreement is available via legal.

Yes, HorecaHub webchat can guide guests from a chat conversation to your existing reservation environment. HorecaHub does not replace reservation systems such as OpenTable, Guestplan or SevenRooms, but supports the communication around them. This keeps reservations within your current workflow.

Yes, HorecaHub chat can remain active on your website outside your opening hours. Guests can ask questions or get in touch via webchat when your team is unavailable. HorecaHub handles communication through webchat, phone and email as an additional layer alongside your existing systems.

Yes, you can also place the HorecaHub chat widget on a separate booking page on your website. HorecaHub supports guests during the reservation process without replacing your reservation system. It works alongside systems such as Tableo, Zenchef or TheFork.

You set up an AI chatbot for your hospitality business website by connecting HorecaHub to your business information and communication processes. HorecaHub uses that information to provide guests with relevant answers through webchat. The solution works alongside your existing reservation and POS systems.

Yes, HorecaHub chat can automatically direct guests to your existing reservation software. HorecaHub complements systems such as OpenTable, SevenRooms and Guestplan by handling communication through web chat. Your reservations continue to run through the system you already use.

Yes, you can decide which pages of your website display the HorecaHub chat. For example, you can show the chat only on contact pages, menus or reservation pages. HorecaHub works as a separate communication layer alongside your existing hospitality website and software.

Yes, HorecaHub web chat can support guests while they make an online reservation on your website. The chat can answer questions about availability, opening hours or practical information while your reservation system stays active. HorecaHub works alongside platforms such as Zenchef, Tableo and TheFork.

Yes, the HorecaHub chat widget can also be used on the mobile booking pages of your website. This allows guests to ask questions easily on their smartphone during the reservation process. HorecaHub supports communication through web chat alongside your existing reservation software.

Yes, HorecaHub chat can support information from multiple venues within a single website chat. This is suitable for restaurant groups, hotels and leisure businesses with several locations. HorecaHub remains an additional communication layer alongside your existing reservation or POS systems.

The HorecaHub chat widget processes communication through secure connections using TLS 1.2+ in transit and AES-256 encryption at rest. HorecaHub hosts data within the EU/EEA and uses LLM subprocessors with zero-data-retention. More information is available at legal.

Yes, HorecaHub chat can be added to websites built with different website builders and CMS platforms. HorecaHub works as a separate communication layer on top of your existing website and hospitality software, so you do not need to replace your reservation system or POS system.

HorecaHub uses AI to understand guest questions in context, while a scripted bot usually follows preset replies and fixed menu options only. This allows HorecaHub to respond more naturally to a wider range of questions across webchat, phone and email. HorecaHub works as an additional communication layer alongside systems such as Zenchef, TheFork or Mews.

HorecaHub can inform guests via webchat, phone and email about allergen information provided by your business. Responses remain based on your own data and operational processes. HorecaHub also supports communication in multiple languages for international guests.

HorecaHub can automatically assist guests in multiple languages through webchat, phone and email. Responses are based on the information your hospitality business provides. HorecaHub works alongside existing systems such as OpenTable, Mews or SevenRooms.

HorecaHub can hand over conversations when a question requires human judgement or falls outside the available information. This helps your team stay in control of complex or exceptional situations. HorecaHub supports this communication through phone, email and webchat.

HorecaHub can interpret questions more flexibly than a live chat that only uses fixed replies or button-based menus. This allows guests to communicate more naturally about topics such as opening hours, menus or practical information. HorecaHub does not replace your reservation system or POS, but complements existing software.

HorecaHub can answer guest questions about menu information provided by your hospitality business, such as children’s menus or dietary options. This is handled through webchat, phone and email in multiple languages. HorecaHub works alongside systems such as Guestplan or Tableo.

HorecaHub can continue handling guest questions via webchat, phone and email outside your hospitality business’s opening hours. Guests can still receive information later in the day about menus, accessibility or other practical details. HorecaHub works alongside your existing processes and systems.

HorecaHub can interpret open guest questions without visitors having to navigate through fixed menu options only. This allows conversations to feel more natural across webchat, phone and email. HorecaHub operates as an additional communication layer alongside systems such as Lightspeed, Untill or CCV.

HorecaHub can inform guests about packages, events and practical details based on the information your business provides. This can be done through phone, email and webchat in multiple languages. HorecaHub supports different hospitality businesses, including event venues and leisure companies.

HorecaHub processes conversations within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during data transfer. AI models are not trained on customer data, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

HorecaHub can work alongside existing reservation systems such as Zenchef, OpenTable, SevenRooms or TheFork. The system does not replace this software but supports guest communication through phone, email and webchat. This means your current reservation process remains unchanged.

Yes, HorecaHub can connect conversations across different communication channels when needed. This means a guest who first contacts you by email can later continue through webchat or phone with the same context, while HorecaHub continues to work alongside your existing systems.

HorecaHub reads incoming emails and answers questions that are covered in your knowledge base, such as availability, group bookings and practical information. Messages with attachments or complex quotation requests are forwarded to your team with a summary. That keeps your inbox manageable without anything being handled unseen.

Yes, HorecaHub can automatically handle incoming emails in your info@ mailbox using AI. HorecaHub processes guest enquiries by email as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. You decide which messages are answered automatically and which are forwarded to staff.

Yes, HorecaHub can automatically recognise and respond to group booking enquiries that arrive by email. HorecaHub collects relevant details such as group size, date and contact information, and can forward requests to your team or complement existing systems such as Guestplan or SevenRooms.

HorecaHub can automatically process and organise quote requests for event venues received by email. The AI can answer standard questions, request missing information and route enquiries internally to the right staff member without replacing your current systems.

Yes, HorecaHub can automatically route incoming hospitality emails to the correct department or staff member. For example, reservation enquiries can go to the restaurant team and business enquiries to sales, while HorecaHub continues to work as a communication layer alongside systems such as OpenTable or MplusKASSA.

Yes, HorecaHub can analyse incoming emails and help identify spam or irrelevant messages. This keeps important guest communication more visible for your team while HorecaHub supports your inbox as an additional communication layer for hospitality businesses.

HorecaHub processes email communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models, applies zero-data-retention with LLM subprocessors, and offers a data processing agreement via legal.

Yes, HorecaHub can collect reservation details from emails and forward them as a complement to systems such as Zenchef, TheFork or Tableo. HorecaHub does not replace your reservation system, but supports the communication around booking requests and guest contact.

Yes, HorecaHub can process and reply to incoming emails sent to your info@ mailbox on behalf of your hospitality business. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. You decide which questions are handled automatically and which messages are forwarded to your team.

Yes, HorecaHub can automatically answer common guest questions by email for restaurants, hotels and other hospitality businesses. HorecaHub uses the information you provide and can assist guests in multiple languages. More complex requests can be forwarded automatically to a member of your team.

Yes, HorecaHub can recognise group enquiries received by email and forward them to the right employee or department. This is suitable for restaurants, event venues and leisure businesses, for example. HorecaHub remains a communication layer and works alongside systems such as SevenRooms or Guestplan.

Yes, HorecaHub can automatically forward quotation requests and enquiry emails to the right contact person within your organisation. You can decide which types of enquiries go directly to sales, events or reservations. HorecaHub supports this through email alongside phone and webchat.

Yes, HorecaHub can help identify unwanted emails so genuine guest enquiries remain easier to spot. You stay in control of which messages are processed automatically or forwarded to your team. HorecaHub processes email traffic within the EU/EEA with security through AES-256 encryption and TLS 1.2+.

Yes, HorecaHub can be configured to separate newsletters and other non-relevant emails from guest communication. This helps keep your inbox clearer for reservations, questions and enquiries. HorecaHub works alongside existing hospitality systems such as OpenTable, Mews or Deliverect.

Yes, HorecaHub can send emails in the tone and style your hospitality business already uses. For example, you can include fixed signatures, opening lines and company information. HorecaHub fits into your existing communication workflow rather than replacing it.

Yes, HorecaHub can send outgoing emails using your own email signature and contact details. This helps keep communication recognisable for guests and business contacts. HorecaHub only processes the communication layer and does not replace your reservation system or POS system.

Yes, HorecaHub can automatically reply to guest emails outside opening hours. This is useful for restaurants, hotels and cafés that receive enquiries when the team is unavailable. If needed, HorecaHub can later forward messages to a staff member for follow-up.

Yes, HorecaHub can process and reply to guest emails in multiple languages. This is suitable for hospitality businesses with international visitors, such as hotels and event venues. HorecaHub uses the same communication layer for email as it does for phone and web chat.

HorecaHub processes guest emails within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can process emails from a shared inbox for your restaurant, hotel or café and reply to guests by email. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable and does not replace your reservation system or POS. Guests can also receive replies in multiple languages through HorecaHub.

Yes, HorecaHub can manage communication for multiple hospitality inboxes, such as reservations, events or general enquiries. HorecaHub remains an additional communication layer alongside existing systems such as Mews, SevenRooms or TheFork. This allows you to centralise email communication without replacing your current software.

Yes, HorecaHub can adapt email replies to match the communication style of your restaurant, hotel or event venue. HorecaHub handles conversations via email as an additional communication layer and fits into your existing processes without replacing your reservation or POS system. This keeps your replies consistent and recognisable for guests.

Yes, HorecaHub can process and reply to hotel and hospitality emails in multiple languages. HorecaHub supports communication via email, phone and webchat and works alongside existing systems such as Mews or SevenRooms. This allows international guests to receive information more quickly through the same business email address.

Yes, HorecaHub works alongside existing reservation software such as Zenchef, Guestplan, TheFork, OpenTable or Tableo. HorecaHub handles communication via email but does not replace your reservation system. This means you can keep your current workflow while guest enquiries and email traffic are managed through HorecaHub.

Yes, HorecaHub can support email communication for multiple locations within a restaurant group, hotel group or leisure business. HorecaHub works as an additional communication layer across email, phone and webchat and connects with existing systems such as Lightspeed, Untill or MplusKASSA without replacing them.

HorecaHub processes guest emails through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub handles email communication as an additional communication layer and does not replace your POS or reservation software. HorecaHub works alongside existing systems such as Lightspeed, Untill, CCV or MplusKASSA. This allows you to keep your current hospitality setup while supporting guest communication by email.

Yes, HorecaHub can handle guest email conversations outside the regular opening hours of your restaurant, hotel or café. HorecaHub supports communication via email, phone and webchat, and can also respond to guests in multiple languages. Your existing reservation or POS system remains unchanged.

Yes, HorecaHub supports hotels in handling guest communication by email as an additional communication layer. HorecaHub works alongside systems such as Mews or SevenRooms and does not replace your PMS, reservation system or POS. Guests can also receive replies in multiple languages through the same mailbox.

Yes, HorecaHub supports email communication for event venues, group dining and other hospitality enquiries. HorecaHub handles conversations via email, phone and webchat, and works alongside existing systems such as OpenTable, Guestplan or Zenchef. This means your current reservation process stays unchanged while communication is supported.

Yes, HorecaHub can automatically process and reply to emails in your info@ mailbox as an additional communication layer for your hospitality business. HorecaHub works alongside existing systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. Replies can be tailored to your information, tone of voice and way of working.

HorecaHub can recognise, structure and forward group enquiries received by email to the right employee or department within your organisation. HorecaHub supports restaurants, hotels and event venues and works alongside systems such as Guestplan, OpenTable or SevenRooms. You decide which information is required for follow-up.

Yes, HorecaHub can recognise quote requests from your hospitality mailbox and automatically forward them to your sales or events team. HorecaHub acts as a communication layer on top of your existing processes and systems such as Mews, Tableo or Deliverect. This allows your current software environment to remain unchanged.

Yes, HorecaHub can send emails using your existing email signature so communication stays consistent with your hospitality business. HorecaHub uses the style and information you provide without replacing your reservation or POS systems. This works for restaurants, hotels and other hospitality businesses.

Yes, HorecaHub can tailor automated emails to match the brand style and tone of voice of your hospitality business. HorecaHub handles email as an additional communication layer alongside systems such as TheFork, Untill or CCV. You decide which wording, contact details and formatting are used.

HorecaHub can help identify and separate relevant guest communication from spam and unwanted emails in your hospitality inbox. This helps your team keep reservation requests, group enquiries and operational messages organised. HorecaHub works alongside your existing mailbox and software systems.

Yes, HorecaHub can distinguish between guest enquiries and other emails such as newsletters or general mailing messages. This helps relevant messages get handled faster within your restaurant, hotel or event venue. HorecaHub remains an additional communication layer alongside your existing systems.

HorecaHub can process emails with attachments and forward them to the right employee or department within your hospitality business. This can be useful for group bookings, event information or corporate enquiries sent by email. HorecaHub works alongside existing software such as MplusKASSA, Mews or Zenchef.

HorecaHub can route emails to different departments such as reservations, sales or reception within your restaurant or hotel. This helps enquiries reach the right colleague faster without replacing your existing systems. HorecaHub supports communication through email, phone and webchat.

Yes, HorecaHub can automatically answer common guest questions by email using the information you provide. This can include opening hours, directions, group bookings or other practical information. HorecaHub works alongside systems such as OpenTable, Guestplan and Lightspeed.

HorecaHub processes email traffic through hosting within the EU or EEA using AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can automatically route incoming emails to the right colleague, department or venue within your hospitality business. This is suitable for restaurant groups, hotels and leisure businesses with multiple locations. HorecaHub remains an additional communication layer alongside your existing software.

HorecaHub can recognise reservation requests from emails and forward them to systems such as Zenchef, Guestplan, TheFork, OpenTable or SevenRooms, but it does not replace these reservation systems. HorecaHub works as an additional communication layer for your mailbox and helps requests reach the right workflow faster. Guests can also be assisted in multiple languages.

Yes, HorecaHub can process emails from shared mailboxes such as info@, reservations@ or events@ within your hospitality business. HorecaHub supports guest communication handling by email and can route messages to the right department or colleague without replacing your existing systems.

Yes, HorecaHub can send automatic acknowledgement emails when guests contact your hospitality business. These replies can fit your existing communication workflow and be written in multiple languages. HorecaHub works as an additional communication layer alongside your reservation or hotel system.

Yes, HorecaHub can recognise different types of incoming emails, such as reservation requests, supplier messages and job applications. This helps you organise your inbox more efficiently and route messages to the right department faster. HorecaHub supports email handling without replacing your existing software.

Yes, HorecaHub can process and reply to guest emails outside your opening hours. This allows guests to receive faster responses to questions about availability, opening times or packages. HorecaHub supports communication via email, phone and webchat in multiple languages.

Yes, you can decide which types of emails HorecaHub processes automatically and which messages should first be reviewed by a member of staff. This gives you control over sensitive or complex communication. HorecaHub works as an additional communication layer for your hospitality business.

Yes, HorecaHub can process and reply to guest email conversations in multiple languages. This is useful for restaurants, hotels and event venues with international guests. HorecaHub supports multilingual communication across phone, email and webchat from one communication layer.

Yes, HorecaHub works alongside existing POS systems such as Lightspeed, Untill, MplusKASSA or CCV and does not require you to switch systems. HorecaHub focuses on communication via email, phone and webchat, complementing your existing hospitality setup. Your current POS system remains fully in use.

Yes, HorecaHub can recognise emails about deliveries or online orders and route them within your existing processes. HorecaHub can also work alongside systems such as Deliverect without replacing them. This keeps your communication channel separate from operational order processing.

HorecaHub processes email data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and HorecaHub works with LLM subprocessors based on zero-data-retention. More information is available at legal.

Yes, HorecaHub can centrally support email communication for multiple venues within one environment. This is suitable for restaurant groups, hotels or hospitality businesses with several locations. Messages can be organised by venue or department without replacing your existing reservation or POS systems.

Yes, HorecaHub can recognise quote requests from incoming emails and forward them to the right employee or department. This is useful for hospitality businesses handling group bookings, corporate events or packages. HorecaHub supports mailbox communication and complements existing systems such as Guestplan or Mews.

Yes, HorecaHub can automatically add a fixed email signature to outgoing messages. This keeps contact details, opening hours and department information consistent across your mailbox communication. HorecaHub works alongside your existing hospitality and communication systems.

HorecaHub can distinguish newsletters and marketing emails from regular guest communication in your mailbox. This allows operational questions and reservation requests to be handled separately. HorecaHub supports your communication processes without replacing systems such as OpenTable, MplusKASSA or Deliverect.

Yes, HorecaHub can automatically assign incoming emails to departments such as reservations, sales, reception or management. This helps hospitality businesses keep control of busy shared inboxes more efficiently. HorecaHub works alongside existing software such as Mews, Untill or Guestplan.

Yes, HorecaHub can work with shared mailboxes such as info@, reservations@ or events@. This is suitable for restaurants, hotels, leisure businesses and event venues where multiple employees use the same inbox. HorecaHub supports communication without replacing your existing reservation or POS system.

Yes, HorecaHub can process emails where guests send documents or files, such as group information or enquiries. Staff can then follow up on those messages within their existing workflows. HorecaHub supports mailbox handling as an additional AI communication layer for hospitality businesses.

HorecaHub processes mailbox communication with hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data retention. More information is available at legal.

Yes, HorecaHub can summarise long email conversations so staff can quickly understand what a guest needs. This is useful for group bookings, packages or ongoing guest communication. HorecaHub supports your communication workflow alongside existing systems such as Zenchef, SevenRooms or Mews.

HorecaHub can identify group booking enquiries in email, collect the relevant details and route the conversation to the right member of staff. HorecaHub supports hospitality businesses such as restaurants, hotels and event venues with email communication without replacing your existing reservation system.

Yes, HorecaHub can recognise and process quote requests and enquiry emails within your mailbox. HorecaHub can collect information and forward requests to your team, while your existing systems such as Zenchef, Mews or OpenTable continue to operate as normal.

Yes, HorecaHub can distinguish between relevant guest communication and unwanted emails such as spam. HorecaHub supports your mailbox management as an additional communication layer for hospitality businesses and processes communication via email, phone and webchat.

Yes, HorecaHub can support multiple mailboxes within one hospitality organisation. This can include mailboxes for reservations, events or general enquiries, while HorecaHub centrally supports communication across email, phone and webchat.

HorecaHub processes email communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can retain context within ongoing email conversations so follow-up questions can be handled more effectively. HorecaHub supports communication for restaurants, hotels and other hospitality businesses across multiple channels and in multiple languages.

Yes, HorecaHub can respond to emails sent to your info@ mailbox for hospitality businesses such as restaurants, hotels and event venues. HorecaHub works as an additional communication layer alongside your existing systems and can assist guests in multiple languages. Your mailbox remains part of your own workflow and infrastructure.

HorecaHub can recognise, structure and process group booking requests received by email within your existing communication workflow. HorecaHub does not replace reservation systems such as Zenchef, Guestplan or OpenTable, but complements them with AI support for email communication. More complex requests can be forwarded to your team if required.

Yes, HorecaHub can forward enquiry emails to the right employee or department within your hospitality business. This can include group bookings, events or hotel-related questions. HorecaHub supports your existing mailbox workflow without replacing your current systems.

Yes, HorecaHub can send replies using your existing email signature and company details. This keeps your communication recognisable to guests and consistent with your hospitality business. HorecaHub works as an additional communication layer within your existing email environment.

Yes, HorecaHub can distinguish between newsletters, automated messages and genuine guest enquiries in your hospitality inbox. This helps keep your mailbox more organised for your team. HorecaHub processes email communication as an additional layer alongside your existing workflow.

Yes, HorecaHub can answer frequently asked guest questions by email, for example about opening hours, accessibility or facilities. HorecaHub supports restaurants, hotels, cafés and other hospitality businesses through email, phone and webchat. Guests can also be assisted in multiple languages.

Yes, HorecaHub works alongside your existing email environment as an additional communication layer and does not replace your mailbox provider. You keep your current infrastructure and email management processes. HorecaHub focuses on handling communication with guests.

Yes, HorecaHub can process emails about events, corporate meetings and group bookings for hospitality and leisure businesses. HorecaHub helps structure and respond to communication without replacing your existing reservation software. If needed, enquiries can be forwarded to your team.

HorecaHub processes email communication with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can reply to emails in multiple languages for international guests of restaurants, hotels and event venues. This allows guests to communicate in the language they are most comfortable with. HorecaHub supports multilingual communication via email, phone and webchat.

Yes, HorecaHub can manage shared mailboxes for multiple restaurants or locations through one communication layer. HorecaHub processes emails from addresses such as info@ and can route messages to the correct location or team. Your existing reservation system such as Zenchef, Guestplan or OpenTable remains the primary system.

HorecaHub can recognise quote requests received by email and forward them to the correct employee or department. HorecaHub works as an additional communication layer alongside systems such as Mews, SevenRooms or TheFork and does not replace your reservation system. Replies can be prepared in multiple languages.

Yes, HorecaHub can process emails with attachments and forward them to the right employee within your hospitality business. HorecaHub supports communication via email, phone and webchat without replacing your existing systems such as Mews or Lightspeed. Data is stored within the EU/EEA using encryption.

Yes, HorecaHub can process emails sent to personal inboxes used by staff members or individual venues. HorecaHub supports hospitality businesses such as restaurants, hotels and event venues with email handling alongside existing systems like Tableo or Guestplan. Your current mailbox structure can stay exactly as it is.

Yes, HorecaHub can recognise different types of emails, including guest enquiries, supplier emails and internal communication. HorecaHub helps hospitality businesses organise incoming communication without replacing existing systems such as Untill, CCV or MplusKASSA. Data is processed securely using TLS 1.2+ and AES-256 encryption.

HorecaHub can communicate with hotel guests by email in multiple languages through one central communication layer. HorecaHub supports channels such as email, phone and webchat alongside systems like Mews or SevenRooms. Your hotel keeps its existing reservation and operational software in place.

Yes, HorecaHub can process emails about private dining, venue hire and other group enquiries for hospitality and event venues. HorecaHub can identify requests and route them to the right staff member or department. The platform works alongside reservation systems such as Zenchef, TheFork or OpenTable.

Yes, HorecaHub can manage communication from multiple mailboxes within one hospitality business or group. HorecaHub supports restaurants, hotels, cafés and leisure businesses with email handling as an additional communication layer. Your existing systems such as Nostium, Tableo or Deliverect remain fully active.

HorecaHub processes email conversations using AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU/EEA and customer data is not used to train AI models. HorecaHub works with LLM subprocessors based on zero-data-retention, and a data processing agreement is available via legal.

Yes, HorecaHub can categorise incoming emails, for example for reservations, group bookings or general enquiries. HorecaHub supports hospitality businesses through phone, email and webchat without replacing reservation systems such as SevenRooms or Guestplan. This helps teams route enquiries to the right department more quickly.

Yes, staff can take over email conversations whenever personal follow-up is needed. HorecaHub supports collaboration between AI and employees across email, phone and webchat within one communication layer. Your existing hospitality and reservation systems remain fully in use alongside it.

Yes. Through WhatsApp, HorecaHub collects the reservation details including date, time, number of guests, name and contact details, then sends them to your reservation system or team according to your business rules. Changes and cancellations happen in the same conversation, so guests do not need to call.

Messages from platforms that arrive by email are handled by HorecaHub like any other email. Messages that only exist inside the platform’s own environment are outside its scope. In practice, most guest questions still come through phone, email or your own web chat, and HorecaHub fully handles those three channels.

Yes, HorecaHub can connect communication from phone, email and web chat to the correct venue within one environment. This is useful for restaurant groups, hotels and leisure businesses with multiple locations. HorecaHub works as an additional communication layer alongside systems such as Tableo, Nostium or CCV.

Yes, HorecaHub can actively verify names, dates and other booking details when pronunciation or the phone connection is not completely clear. HorecaHub can repeat information or ask for confirmation before details are processed into your existing systems such as Guestplan, SevenRooms or OpenTable. This helps your team keep communication more manageable.

Yes, HorecaHub can centrally support communication across different channels and locations within one environment. This is suitable for restaurant groups, hotels or leisure businesses with multiple sites. Information can remain shared between phone, email and webchat.

Yes, HorecaHub works alongside reservation systems such as Zenchef, Guestplan, TheFork or Tableo while centrally supporting phone, email and webchat. Your existing reservation software remains the leading system for bookings. HorecaHub handles the communication around it.

HorecaHub processes communication via phone, email and web chat within a secure EU/EEA hosting environment. Data is protected with AES-256 encryption at rest and TLS 1.2+ during transmission, while AI models are not trained on customer data. More information is available at legal.

HorecaHub secures communication across phone, email, webchat and other connected channels using AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU/EEA, and customer data is not used to train AI models. HorecaHub also provides a data processing agreement via legal.

Yes, HorecaHub can use different availability settings for phone, email and web chat. For example, you can keep web chat active while limiting phone availability. HorecaHub works alongside your existing hospitality setup and does not replace reservation or POS systems.

Yes, you can forward your existing restaurant landline to HorecaHub for automated call handling. Guests keep calling the same number while HorecaHub manages conversations through AI telephony. The solution works alongside your existing reservation and POS systems rather than replacing them.

Yes, HorecaHub can also support hotel reception phone lines through AI telephony. The assistant can answer calls, handle frequently asked questions and transfer conversations to the right staff member. HorecaHub works alongside hotel and reservation systems such as Mews or SevenRooms.

Yes, HorecaHub is designed to handle phone conversations in environments with background noise, including busy hospitality venues. If there is a lot of noise, HorecaHub may ask for extra confirmation to reduce misunderstandings. HorecaHub works as an additional communication layer alongside your existing systems.

HorecaHub can process phone conversations in environments with background noise, such as restaurants, cafés and event venues. Speech clarity still depends on factors like music volume, kitchen noise and connection quality. HorecaHub works as a communication layer alongside your existing hospitality and reservation systems.

Yes, HorecaHub can operate alongside existing hotel and hospitality software while you use phone, email and web chat. Systems such as Mews, OpenTable or SevenRooms remain the leading platforms for reservations and operational processes. HorecaHub adds an additional communication layer on top.

Yes, HorecaHub can align email communication with the tone of voice and branding of your restaurant, hotel or other hospitality venue. This keeps replies consistent with your existing guest communication. HorecaHub supports your team without replacing your current reservation or POS systems.

Yes. HorecaHub is active 24 hours a day across phone, email and web chat, including when the venue is closed. Guests can still make reservations, send requests or get answers to questions. Messages that require human handling are ready for the team the following morning.

The HorecaHub phone assistant uses a natural voice, speaks in full sentences and does not interrupt callers. Your business decides the tone of voice, greeting and how the assistant introduces itself. HorecaHub does not pretend to be human: guests are clearly informed that they are speaking with a digital assistant.

HorecaHub detects the guest’s language and replies in that language across phone, email and chat. Dutch, English, German, French, Spanish and Italian are supported by default, with other languages possible on request. Your business provides the core content, such as menus and house rules, and HorecaHub keeps the tone consistent across languages.

Yes. HorecaHub can include your business WhatsApp as a chat channel alongside phone, email and webchat. The assistant answers questions about opening hours, menus, directions or availability, takes reservations and passes the conversation to a staff member when needed. All messages remain available to review afterwards.

Yes. HorecaHub connects to your hospitality business’s WhatsApp number through the WhatsApp Business API, not through a private account. Your business remains the owner of both the number and the conversations. We set everything up together with you, and no software installation is required.

Yes. On WhatsApp, HorecaHub detects the language the guest is writing in and replies in that language. Dutch, English, German, French, Spanish and Italian are supported by default. For hospitality businesses with international visitors, this means foreign guests receive the same information as local guests without the team needing to translate.

Yes. If a question cannot be handled without a person, HorecaHub records the guest’s name, phone number and request and prepares it for your team. The guest immediately knows what to expect, and your team sees a complete overview the next morning instead of a list of missed calls.

The assistant asks the guest to repeat themselves and confirms the key details, such as name, date, time and number of guests. If the conversation still cannot be understood properly, HorecaHub records the phone number and sends the request to your team. An unclear call therefore does not result in an incorrect reservation.

Yes, HorecaHub can draft email responses in your own writing style and brand tone of voice. You can provide guidelines for tone, sign-off and wording so communication through HorecaHub matches your restaurant, hotel or café.

Yes, with HorecaHub you can decide which staff member or department calls should be forwarded to. This is useful for reservations, business enquiries or event-related questions, for example. HorecaHub works alongside existing hospitality systems such as Zenchef, Mews or CCV.

HorecaHub can process conversations where several people speak at the same time, although it may ask for extra confirmation if information is not clear enough. This helps reservations and enquiries be handled accurately. HorecaHub works alongside systems such as Zenchef, Tableo or Mews.

Yes, HorecaHub can process conversations with guests who speak slowly, quickly or at varying speeds. If details are not clear enough, HorecaHub may repeat information or ask for confirmation. HorecaHub supports hospitality businesses including restaurants, hotels and event venues.

HorecaHub can process phone conversations where guests speak informally or use slang and natural speech patterns. If certain information is unclear, HorecaHub can ask follow-up questions to reduce errors. HorecaHub supports multiple languages and different types of hospitality businesses.

Yes, HorecaHub uses shared information across phone, email and webchat so answers stay as consistent as possible on every channel. This allows you to manage information for guests and staff centrally. HorecaHub does not replace your reservation system or POS system.

Yes, HorecaHub can be expanded step by step with additional channels such as phone, email or webchat. This means you can start with one channel and add more later when your organisation needs it. For current options and packages, see pricing.

Yes, HorecaHub can communicate with guests in multiple languages across phone, email and webchat within the same communication layer. This is relevant for restaurants, hotels and leisure businesses with international guests. HorecaHub works alongside existing systems such as TheFork or MplusKASSA.

Yes, HorecaHub can process phone calls over mobile connections with varying audio quality. If parts of a conversation are unclear, HorecaHub can ask for additional confirmation or transfer the call to your team. HorecaHub supports hospitality businesses through phone, email and webchat.

Yes, HorecaHub can transfer a phone call to a staff member when a guest is difficult to understand. HorecaHub supports hospitality businesses through phone, email and webchat and works alongside your existing reservation or POS system. This helps keep communication available during busy periods.

Yes, HorecaHub can support communication via phone, email and webchat for businesses with multiple locations. This can be useful for restaurant groups, hotels or leisure businesses with separate contact flows. HorecaHub works alongside existing systems such as Mews, Zenchef or Deliverect.

Yes, HorecaHub processes communication via phone, email and webchat with hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can support different communication channels for each location, such as telephone only for a hotel and webchat plus email for a restaurant. This allows you to tailor the setup to how each site operates. HorecaHub works alongside existing systems such as Tableo, CCV or MplusKASSA.

Yes, you can forward your existing landline number to HorecaHub so incoming calls are handled automatically. This allows guests to keep using your familiar number while HorecaHub manages conversations by phone. Your current reservation software or POS system remains fully active.

Yes, HorecaHub can handle different speaking speeds during phone conversations with guests. HorecaHub supports hospitality businesses through phone, email and webchat and can reconfirm information when a conversation is unclear. This helps with reservation requests, opening hours and other frequently asked questions.

HorecaHub can support phone conversations with call review options depending on your organisation’s configured workflow. Data is hosted within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. More information about data processing and terms is available at legal.

Yes, HorecaHub uses one shared knowledge base for phone, email and webchat so guests receive consistent information. This helps keep answers about opening hours, menus or reservations aligned across different contact moments. HorecaHub remains an additional communication layer alongside systems such as OpenTable or SevenRooms.

Yes, HorecaHub can communicate with guests in multiple languages via phone, email and web chat. This is suitable for hotels, leisure businesses and restaurants with international guests. HorecaHub works as an additional communication layer alongside existing systems such as Mews or TheFork.

Yes, HorecaHub can centrally support communication via phone, email, web chat and WhatsApp Business API for multiple hospitality or hotel locations. This helps you keep information and communication channels organised per location or organisation. HorecaHub works alongside existing systems such as CCV, MplusKASSA or Zenchef.

Yes, HorecaHub can process phone conversations with guests who have different accents and dialects. HorecaHub is built for hospitality environments where guests speak in a wide variety of ways. In more complex situations, a call can be transferred to a staff member.

Yes, HorecaHub can ask for clarification during a phone call when information is unclear or incomplete. This helps with conversations about reservations, opening hours or practical questions. HorecaHub works alongside systems such as Guestplan, OpenTable or SevenRooms.

No, HorecaHub can use shared information across phone, email and web chat, so you do not need to maintain the same details separately. Updates such as opening hours or package arrangements can therefore be applied more broadly. HorecaHub supports communication in multiple languages for international guests.

Yes, you can forward your existing hospitality landline number to HorecaHub for call handling. This allows you to keep your current number while HorecaHub manages calls as an additional communication layer alongside your existing systems. HorecaHub does not replace your reservation system or POS.

Yes, with HorecaHub you can decide when phone calls are transferred to a staff member. For example, based on opening hours, the type of enquiry or your team’s availability. HorecaHub remains an additional communication layer alongside your existing hospitality software.

Yes, HorecaHub can tailor email responses to your preferred tone of voice, writing style and brand guidelines. This helps replies stay consistent with your restaurant, hotel or hospitality concept. HorecaHub manages the communication while your existing systems such as TheFork or Tableo continue to work as normal.

Yes, HorecaHub can be used together with WhatsApp Business API as an additional communication channel for guests. HorecaHub uses the same central information across phone, email and webchat, so responses stay consistent. Technical and legal details are available at legal.

Yes, HorecaHub uses one shared knowledge base for phone, email, webchat and other connected communication channels. This means information about opening hours, packages or frequently asked questions does not need to be managed separately for each channel. HorecaHub complements your existing hospitality software and does not replace your reservation or POS system.

Yes, HorecaHub can support communication for multiple restaurants, hotels or venues within one central environment. This helps keep phone, email and webchat organised per location without managing separate communication systems alongside each other. HorecaHub works alongside existing solutions such as Guestplan or Untill.

Yes, you can forward your existing landline number to HorecaHub for incoming calls. HorecaHub then handles phone conversations as an additional communication layer alongside your current systems such as Zenchef, Mews or Lightspeed. Your guests continue using the same familiar number.

HorecaHub can handle phone calls with guests who speak regional dialects, as long as the audio remains clear enough to understand. HorecaHub supports hospitality businesses through phone, email and webchat, and can also speak with guests in multiple languages. If needed, a staff member can take over the conversation.

Yes, HorecaHub can ask guests during a phone call to repeat information more slowly or clearly when needed. HorecaHub supports hospitality businesses through phone, email and webchat, and works alongside existing systems such as OpenTable or SevenRooms. This helps improve accuracy when details are unclear.

Yes, HorecaHub can handle guests who speak slowly, quickly or at varying speeds during a phone call. HorecaHub supports hospitality businesses through phone, email and webchat, and can request additional confirmation when needed to help reduce mistakes. This is useful for reservations, enquiries and operational communication.

Yes, HorecaHub can transfer a phone call to a staff member when the audio is too unclear or incomplete. HorecaHub is an additional communication layer for hospitality businesses and works alongside existing systems such as Lightspeed, Untill or MplusKASSA.

Yes, HorecaHub supports central management of communication through phone, email and webchat within one environment. This allows multiple team members to work with the same information without using separate systems side by side. HorecaHub complements existing hospitality solutions and does not replace your reservation system or POS.

HorecaHub handles communication via phone, email and webchat within one central communication layer for hospitality businesses. This helps information stay aligned when guests contact you through multiple channels. HorecaHub works alongside existing systems such as Guestplan, OpenTable or Nostium.

Yes, HorecaHub can route phone calls to different locations, departments or team members within your hospitality business. This is suitable for restaurant groups, hotels or event venues with multiple contact points. HorecaHub supports communication via phone, email and webchat within one additional communication layer.

Yes, HorecaHub is designed to process phone calls even when there is echo or reverberation in a hospitality venue. HorecaHub’s AI telephony layer supports restaurants, hotels and other hospitality environments with changing noise conditions. In cases of severe disruption, a staff member can take over the call.

Yes, HorecaHub can correctly end or register a phone call if the connection unexpectedly drops. HorecaHub supports hospitality businesses through phone, email and webchat as an additional communication layer alongside existing systems. Call data is processed within the EU/EEA with appropriate security measures.

HorecaHub can be connected to communication channels such as WhatsApp Business API as an additional guest communication channel alongside phone, email and webchat. This allows you to support guests through multiple contact points from one environment. HorecaHub remains a separate communication layer alongside reservation or POS systems.

HorecaHub can communicate with guests in multiple languages across phone, email and webchat within the same communication environment. For example, a guest can email in English and later call in Dutch. HorecaHub uses shared business information across all channels.

Yes, HorecaHub can organise communication per location while phone, email and webchat remain centrally managed. This is suitable for restaurant groups, hotels or leisure businesses with multiple locations and existing systems such as Guestplan or Mews.

Yes, HorecaHub can be configured for phone, email, webchat or a combination of channels depending on how you work. HorecaHub works alongside existing solutions such as TheFork, Untill or CCV and does not replace those systems.