Getting started with AI in your venue

Add your recurring questions once to the HorecaHub knowledge base: opening hours, menu, allergens as provided by your venue, directions, parking, group bookings and reservation policies. HorecaHub then answers those questions automatically by phone, WhatsApp, email and web chat, while only forwarding exceptions to your team. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

Yes, HorecaHub can initially be used only for phone calls and later expanded with email or webchat. This allows you to roll out changes in stages without adjusting all communication channels at once. HorecaHub remains an additional communication layer alongside your existing systems.

No, HorecaHub does not replace your reservation system or POS system during onboarding. Systems such as Zenchef, OpenTable, Lightspeed or MplusKASSA remain in use while HorecaHub handles communication. HorecaHub functions as an additional communication layer.

Yes, HorecaHub can be introduced gradually per communication channel, for example starting with email and later adding phone or webchat. This allows you to introduce the workflow at a manageable pace within your organisation. HorecaHub remains an addition to systems such as OpenTable, SevenRooms or Untill.

Yes, HorecaHub can initially handle only incoming phone calls and later be expanded with email or webchat. This allows you to start in phases without immediately changing all your existing processes. HorecaHub continues to work alongside your current systems.

Yes, HorecaHub can be activated per channel, for example starting with webchat and adding phone and email later. This allows you to handle onboarding step by step without changing your existing processes all at once. HorecaHub works alongside systems such as OpenTable, Guestplan or MplusKASSA.

Before going live, HorecaHub can run tests with your team for phone calls, email and webchat. You can check whether responses, routing and guest information match the way your business operates. Any adjustments can still be made before guests start contacting you.

During onboarding, HorecaHub discusses how the communication layer connects with your existing systems such as SevenRooms, Mews or Untill. Your reservation or POS system remains the main system for bookings and transactions. The exact setup is tailored to your situation.

Yes, HorecaHub can also be used by teams with seasonal staff or temporary workers. By storing information centrally in the knowledge base, communication via phone, email and webchat stays more consistent. HorecaHub complements existing hospitality solutions such as Deliverect, Guestplan or OpenTable.

HorecaHub can be tested in advance with internal test calls, allowing your team to check responses, routing and language settings. Together with HorecaHub, you decide which scenarios should be reviewed before the phone functionality goes live. Settings can still be adjusted afterwards.

Yes, HorecaHub can be set up without requiring you to immediately change your full telephony process. During onboarding, HorecaHub discusses how calls will be handled alongside your existing way of working. This makes a phased rollout possible.

Yes, HorecaHub can initially be used only for phone calls without adding email or webchat straight away. This allows you to decide per communication channel how you want to get started. HorecaHub remains an additional communication layer alongside systems such as CCV, Deliverect or Lightspeed.

Yes, HorecaHub can be implemented as a communication layer without rebuilding your entire website. Depending on the channels you choose, setup may be limited to phone, email or webchat. Your existing systems such as TheFork, Tableo or CCV will continue to work as normal.

Yes, HorecaHub can initially be activated only for webchat before adding phone or email. This allows you to onboard in phases and test processes at your own pace. HorecaHub remains an additional layer alongside existing reservation systems such as TheFork or Tableo.

Yes, HorecaHub can initially handle only your email communication before you add phone or webchat if needed. This allows you to roll out gradually and test processes within your organisation. HorecaHub supports existing hospitality and reservation systems without replacing them.

Yes, HorecaHub can initially be used only for incoming emails before adding phone or webchat. This allows you to introduce the communication layer in phases based on what best fits your organisation. HorecaHub works alongside existing systems such as Guestplan, SevenRooms or MplusKASSA.

HorecaHub can be set up alongside systems such as Zenchef, Guestplan, Mews or Lightspeed without replacing your existing software. During onboarding, your communication channels and workflows are configured so phone, email and webchat fit your current processes. HorecaHub works as an additional communication layer on top of your existing systems.

Yes, HorecaHub can go live while your existing reservation system such as Zenchef, Guestplan or OpenTable remains active. HorecaHub works as an additional communication layer across phone, email and webchat, and does not replace your reservation system or POS. During onboarding, we align on which information and processes should be connected.

HorecaHub is set up as an additional communication layer alongside systems such as OpenTable or Zenchef. During onboarding, the handling of guest questions via phone, email and webchat is aligned with your existing reservation process. HorecaHub does not replace your reservation system.

Yes, you can start using HorecaHub without activating every integration immediately. During onboarding, you decide which parts you need from day one and which can be added later. HorecaHub works alongside systems such as Mews, Untill or Deliverect rather than replacing them.

Yes, HorecaHub works alongside existing reservation systems such as Zenchef, Tableo, SevenRooms or TheFork. HorecaHub does not replace your reservation system or POS, but handles communication by phone, email and webchat. Your current operational processes can therefore stay in place.

Onboarding HorecaHub mainly involves gathering up-to-date information about your venue, processes and guest communication. HorecaHub then helps structure responses for phone, email and webchat. You do not need to replace your reservation system or POS system during the setup process.

HorecaHub processes data during onboarding using hosting within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ in transit. AI models are not trained on customer data, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

To set up HorecaHub, you will usually need to provide your opening hours, contact details, frequently asked questions and guest communication workflows. If you use systems such as Mews, TheFork or SevenRooms, relevant information can be aligned with those systems. Data is processed within the EU/EEA using encryption, and a data processing agreement is available via legal.

Yes, HorecaHub processes onboarding information within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

During onboarding, data within HorecaHub is protected through EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ encryption in transit. HorecaHub uses LLM subprocessors with zero-data-retention and does not train AI models on customer data. A data processing agreement is available via legal.

During onboarding, HorecaHub processes data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and any LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Contact HorecaHub via the contact form or info@horecahub.ai. We discuss which channels you want to automate, build the knowledge base using your business information and test the conversations together. After that, the assistant goes live per channel. Pricing is available at pricing.

First, we map out together which questions you receive and through which channels. We then build the knowledge base using your opening hours, menu, house rules and reservation policy, set the voice and tone, and test everything with you. Your channels only go live once you are satisfied with the responses.

In practical terms: your opening hours, menu, reservation and cancellation policy, parking and accessibility information, house rules and the questions you receive most often. If you already have this documented somewhere, that is enough to get started. HorecaHub turns it into a working knowledge base.

Yes. Many hospitality businesses start with the channel that takes the most time, usually phone or email, and add other channels once that is running smoothly. The knowledge base is shared across channels, so expanding does not require rebuilding the content setup.

Yes. After launch, HorecaHub continues monitoring conversations and the queries passed on to your team so responses can be refined over time. You can contact us with questions via info@horecahub.ai. We also review public holidays, closure dates and seasonal changes with you in advance.

Yes, HorecaHub can manage bank holidays and special opening hours so guests receive the correct information by phone, email and webchat. This helps reduce misunderstandings around holidays or events. HorecaHub works alongside existing systems such as Zenchef, OpenTable or CCV.

Yes, HorecaHub can first be set up in a testing phase before going live for guests. You can review conversations, responses and routing across phone, email and webchat so the communication matches your business. HorecaHub can then be rolled out gradually.

Yes, HorecaHub can use existing information such as FAQs, house rules and practical guest information during setup. This ensures communication via phone, email and webchat matches the information you already use. HorecaHub does not train AI models on customer data.

Yes, HorecaHub can be configured separately for each location during onboarding for restaurants, hotels or hospitality group locations. This allows opening hours, contact details and communication flows to differ by site. HorecaHub works alongside systems such as Tableo, Mews or CCV.

After going live, HorecaHub can be adjusted whenever your processes, opening hours or guest information change. This applies to phone, email and webchat so your communication stays up to date. HorecaHub remains connected to your existing hospitality setup without replacing your reservation or POS systems.

Yes, HorecaHub can be configured from the start for guest communication in multiple languages. This applies to phone, email and webchat, helping international guests more effectively. During onboarding, the relevant languages for your hospitality business are discussed and configured.

Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat. This is useful for venues with international guests or different target groups within one organisation. HorecaHub remains an additional communication layer alongside existing systems such as OpenTable, SevenRooms or Mews.

HorecaHub can be set up after the intake once your processes, opening hours and preferred communication channels have been provided. During onboarding, HorecaHub aligns how phone, email and webchat should respond. Existing systems such as Zenchef, Mews or Lightspeed remain in use, because HorecaHub works as an additional communication layer.

For HorecaHub onboarding, you usually need practical business information such as opening hours, frequently asked questions, contact details and procedures for reservations or enquiries. HorecaHub uses this information to handle phone, email and webchat correctly. Your existing reservation or POS system remains the primary source.

Yes, HorecaHub can first be tested internally before guests contact your organisation by phone, email or webchat. During this phase, you review responses, workflows and tone of voice together with HorecaHub. This allows you to adjust processes before the environment goes live.

Yes, you decide together with HorecaHub which types of questions are handled automatically via phone, email or webchat. This can include opening hours, accessibility or general information. More complex requests can remain outside the automation and continue to be handled internally.

After launch, HorecaHub can be updated whenever opening hours, menus or internal processes change. This keeps the information shared via phone, email and webchat up to date for guests. Updates can be included as part of the ongoing collaboration with HorecaHub.

Before going live, the HorecaHub setup is reviewed and tested together with your organisation. This includes checking responses, availability and the handling of phone calls, emails and webchat messages. Any adjustments can be made before launch.

Yes, HorecaHub can be configured during onboarding for communication in multiple languages. This allows guests to be helped in different languages via phone, email and webchat. You decide which languages are relevant for your hospitality business.

HorecaHub processes shared information within EU/EEA hosting using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, during HorecaHub onboarding you can choose whether to start with phone, email, webchat or a combination of channels. HorecaHub is modular and fits alongside your existing way of working. Additional communication channels can be added later without replacing your reservation system or POS.

If you already work with systems such as Lightspeed or Untill, those platforms remain in use alongside HorecaHub. HorecaHub adds an extra communication layer for phone calls, emails and webchat. During onboarding, we review which information is relevant for your guest communication.

HorecaHub can be configured during onboarding for different departments such as a hotel, restaurant or events venue. Information can be tailored separately for each department and its guest communication. HorecaHub supports multiple communication channels within one organisation.

Yes, settings and information within HorecaHub can still be adjusted after go-live without requiring a completely new onboarding process. This is useful when processes, services or guest communication change. HorecaHub remains connected to your existing systems where needed.

Yes, HorecaHub can be used alongside existing systems such as Deliverect or CCV. Those systems continue to handle their own functions, while HorecaHub manages communication via phone, email and webchat. During onboarding, we discuss how the setup fits best with the way you work.

HorecaHub is set up together with your team, with HorecaHub configuring the communication layer for phone, email and webchat. You provide the required business information and decide which processes and responses may be used. Existing systems such as Zenchef, Mews or Lightspeed continue to operate as normal.

Yes, HorecaHub can be rolled out gradually by location so you do not need to activate everything at once. This is practical for restaurant groups, hotels or leisure businesses that want one location or department to adapt first. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, HorecaHub can be set up with input from several managers or departments during onboarding. This is useful when restaurant, hotel, events or reception teams all use different information and processes. It creates one central communication layer for guest contact by phone, email and webchat.

During onboarding, HorecaHub can combine information for both hotel and restaurant enquiries within one communication layer. This allows guests to be helped in multiple languages through phone, email and webchat. Systems such as Mews or Zenchef continue to be used for their own functions.

Yes, HorecaHub can be updated after go-live when your opening hours, menus or practical information change. This keeps communication via phone, email and webchat up to date for your guests. You can find details about management and processing arrangements at legal.

Yes, HorecaHub can still be adjusted after onboarding if you want to refine answers or change processes. This is useful when your offering, opening hours or way of working changes. HorecaHub continues to operate as an additional communication layer alongside systems such as OpenTable, Nostium or Lightspeed.

HorecaHub can go live once your communication information, preferred channels and workflows have been set up and checked. The timeline depends on how many processes and information flows you want to include for phone, email and webchat. HorecaHub complements systems such as Zenchef, Mews or Lightspeed rather than replacing them.

Yes, HorecaHub can first be tested internally before it becomes visible to guests. During this phase, you can review responses, processes and communication flows for phone, email and webchat. HorecaHub supports existing systems such as OpenTable, SevenRooms or MplusKASSA without replacing them.

For HorecaHub onboarding, you need practical guest information such as opening hours, contact details, frequently asked questions and preferred workflows. You also discuss which communication channels will be active and how HorecaHub should handle reservation or service requests. HorecaHub complements existing systems such as Guestplan or TheFork.

Yes, during onboarding you decide which types of questions HorecaHub may handle independently via phone, email and webchat. You can also define when conversations or messages should be forwarded to your staff. HorecaHub is configured to fit your existing workflows and systems.

Yes, HorecaHub can be set up for multiple locations within a single onboarding process. Different opening hours, contact details or workflows can be configured per venue for phone, email and webchat. HorecaHub works alongside systems such as Tableo, Nostium or Lightspeed.

Yes, you can continue updating information and settings in HorecaHub after going live. This includes opening hours, responses to guest questions and how phone, email or webchat interactions are handled. HorecaHub is designed as a flexible communication layer alongside your existing systems.

The HorecaHub onboarding process is guided so your staff understand how phone, email and webchat interactions are handled. The setup also covers which information should be available and how exceptions are managed. HorecaHub is aligned with your existing systems and processes.

HorecaHub becomes operational once your communication details, preferences and any integrations have been set up and checked. HorecaHub works with your team during this process for phone, email and webchat. Existing systems such as Zenchef, Mews or Lightspeed remain your primary reservation or POS system throughout.

To start using HorecaHub, you normally provide practical guest information such as opening hours, contact details, frequently asked questions, menu information and internal procedures. HorecaHub uses this information to handle phone, email and webchat correctly. Your data is stored within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can start with a basic set of information that can later be expanded further. This allows you to first automate the most important communication for phone, email and webchat and then add extra details afterwards. HorecaHub also supports multiple languages for international guests.

Before you go live, your team reviews the answers and settings together with HorecaHub to make sure they match your way of working. You can decide which information guests may or may not receive by phone, email or webchat. Changes can still be made after launch if needed.

Leisure businesses and event venues start with HorecaHub by providing their guest information, communication flows and frequently asked questions. HorecaHub then sets up phone, email and webchat based on your situation and preferred availability. Temporary information for events or packages can also be added.

Yes, additional locations can still be added to HorecaHub after onboarding. New venues receive their own setup for phone, email and webchat within the same communication layer. Existing systems such as Mews, Nostium or CCV can continue to be used.

HorecaHub can communicate with guests in multiple languages, and available languages can be configured for different situations. This allows hotels, restaurants or event venues to provide consistent information to international guests by phone, email and webchat.

Yes, HorecaHub can be rolled out gradually per location, so you can activate sites step by step. This works for restaurants, hotels, chains and leisure businesses with different processes or systems. HorecaHub integrates with existing tools such as Guestplan, SevenRooms or Untill without replacing them.

No, HorecaHub supports your team with collecting and structuring information for the initial setup. For example, you provide opening hours, menus, house rules or frequently asked questions. HorecaHub can then use this information across phone, email and webchat.

HorecaHub sets up communication per department so reception and restaurant teams can each use their own information and processes. HorecaHub can also connect with systems such as Mews for hotel operations or OpenTable for reservations. HorecaHub remains an additional communication layer and does not replace these systems.

Before launch, HorecaHub works with your team to define how guest questions are handled and which information needs to be available. Your staff can review responses and processes before guests start using them. This helps HorecaHub fit more closely with your day-to-day operation.

Yes, many hospitality businesses choose to activate HorecaHub during a quieter period or outside peak hours. This gives you time to monitor phone, email and webchat interactions internally first. Settings and workflows can then be refined further afterwards.

HorecaHub can still go live while certain information is being added or updated by your team. During onboarding, you decide which topics must be available immediately and which can follow later. Changes and additions can also be made after launch.

HorecaHub processes onboarding information within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can be tested internally before guests receive responses via phone, email or webchat. Your team can review scenarios, check responses and adjust workflows before going live. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

For onboarding with HorecaHub, it helps to have up-to-date information ready about opening hours, contact details, frequently asked questions and internal procedures. Existing information from systems such as OpenTable, Tableo or MplusKASSA can also help keep responses consistent. HorecaHub uses this information as a communication layer for phone, email and webchat.

After going live, responses and information in HorecaHub can be updated whenever opening hours, menus or procedures change. Your team can make updates so guests receive current information through phone, email and webchat. HorecaHub continues to work alongside systems such as TheFork, Deliverect or CCV.

Yes, during the HorecaHub onboarding you can connect multiple departments at the same time, such as reception, restaurant, bar or events. This allows communication via phone, email and webchat to be managed centrally. HorecaHub integrates with existing systems such as Mews, Zenchef or Lightspeed without replacing them.

After HorecaHub goes live, changes to information, responses or settings can be made whenever your operation changes. This makes it possible to keep communication up to date without replacing your existing reservation or POS system. HorecaHub also supports multiple languages for guest communication.

HorecaHub onboarding uses secure data processing within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

You can activate multiple languages in HorecaHub so international guests receive support in the right language via phone, email and webchat. This helps hospitality businesses serving tourists or business travellers. HorecaHub centralises communication while your existing systems, such as Mews or OpenTable, continue to operate as usual.

HorecaHub can be prepared as soon as your information and preferred channels for phone, email or webchat are available. During onboarding, HorecaHub discusses which processes, opening hours and systems such as Zenchef, Mews or Lightspeed are relevant for your venue. You decide when the solution goes live.

For HorecaHub onboarding, it helps to provide information such as opening hours, menus, frequently asked questions, reservation procedures and contact details. HorecaHub uses this information to tailor responses across phone, email and webchat to your way of working. Files are processed within the EU/EEA with encryption during storage and transmission.

Yes, during onboarding you can work with HorecaHub to decide which topics are handled automatically and which should be passed to staff. This can differ by channel, such as phone, email or webchat. HorecaHub is configured to fit your existing processes and systems such as SevenRooms or Untill.

HorecaHub can first be set up in a limited configuration so your team can review calls, emails or chats before everything becomes active for guests. During this phase, you can adjust texts, processes and routing. HorecaHub also supports multiple languages if your venue receives international guests.

Yes, HorecaHub can initially be used for only part of your organisation, for example one restaurant, hotel department or events venue. This allows you to test processes before rolling out to other locations. HorecaHub continues to work alongside existing systems such as TheFork, Tableo or MplusKASSA.

Yes, after going live you can continue expanding HorecaHub with new information, processes or guest questions. This could include packages, updated opening hours or additional departments within your business. HorecaHub continues adapting to your day-to-day hospitality operation over time.

During onboarding, you can review responses, tone of voice and guest information before HorecaHub goes live on phone, email or webchat. This helps ensure the communication matches your restaurant, hotel or café concept. Adjustments can also continue after the initial launch.

Yes, HorecaHub can collect information from multiple departments such as reception, restaurant, events or kitchen teams during onboarding. This creates one central communication layer for phone, email and webchat. Data is processed within the EU/EEA and AI models are not trained on customer data.

Live from day one. If you have more data or integrations with your reservation system or POS, setup can take a little longer. We build the knowledge base with your business information: opening hours, menu, house rules, FAQs and reservation policies. We then test the conversations together and the assistant goes live channel by channel.

Yes, HorecaHub can be updated with new promotions, events and practical information by staff members with the right access. This keeps communication via phone, email and webchat up to date without changing your reservation system or POS setup. HorecaHub complements systems such as TheFork, OpenTable or Untill.

HorecaHub can be updated whenever opening hours, events or operational information change so guests receive current answers. Your team decides who is responsible for making these updates. HorecaHub supports communication via phone, email and webchat alongside your existing hospitality setup.

Changes for events or private evenings can be updated in HorecaHub so guests immediately receive the correct information via phone, email and webchat. HorecaHub works alongside existing systems such as TheFork, Tableo or Deliverect. This helps you keep communication around temporary situations centralised.

HorecaHub handles everyday guest questions via phone, email and webchat using the information managed by your team. Staff continue working with their existing reservation and POS systems such as Mews, Tableo or CCV, while HorecaHub supports the communication side.

With HorecaHub, you can update information for bank holidays, events or private groups so guests receive up-to-date answers via phone, email and webchat. This can include adjusted opening hours or package information. HorecaHub works alongside reservation systems such as TheFork, OpenTable or Nostium.

For a restaurant group, HorecaHub sets up communication per location or concept based on your existing processes. Information such as opening hours, contact details and frequently asked questions can be managed centrally or per venue. HorecaHub works alongside reservation systems such as Guestplan or OpenTable.

HorecaHub supports the technical setup together with your team and aligns communication with your venue and way of working. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. During onboarding, you decide which channels, languages and processes should be active.

Yes, HorecaHub can first be rolled out at a single location before adding other venues. This allows you to assess how it works within your own operation before expanding further. HorecaHub supports communication via phone, email and webchat and works alongside systems such as OpenTable or Nostium.

The HorecaHub knowledge base is usually managed by a manager, reception team or operations lead within your hospitality business. HorecaHub fits into your existing way of working, so updates about opening hours, packages or guest information can be managed centrally. Multiple departments can contribute information without HorecaHub replacing your reservation or POS system.

No. With HorecaHub, you do not need to install anything or manage technical systems yourself. We set up the assistant using your business information; you can edit texts, review conversations and decide when calls or messages are handed over. Your team’s way of working on the floor does not need to change.

No. HorecaHub sets up the assistant and handles call forwarding, email integration and chat installation together with you. You provide the content; we take care of the technical setup. Adding the chat to your website may sometimes require brief contact with your website manager.

You can send through changes yourself or have them updated for you. Small updates such as new opening hours or a revised menu are usually processed quickly. The important thing is that the knowledge base stays up to date, because HorecaHub only answers based on the information stored there.

Yes. You decide when HorecaHub handles conversations: all the time, only during service, only outside opening hours or only when calls are unanswered. These settings can be adjusted later if a different schedule turns out to suit your hospitality business better.

HorecaHub handles conversations by phone, email and webchat, but it does not replace your reservation system or POS. Your team keeps working with systems such as Zenchef, OpenTable, Lightspeed or Mews, while HorecaHub manages frequently asked questions and guest communication. The main change is how enquiries come in and are followed up.

With HorecaHub, your existing way of working stays largely the same because it acts as an extra communication layer alongside your current systems. Your staff do not need to replace the reservation or POS systems they already use. HorecaHub supports communication by phone, email and webchat and can use information from your existing processes.

HorecaHub can be managed day to day either by you or by staff responsible for communication and guest information. This can include updating opening hours, menu details or event information. HorecaHub works alongside systems such as Guestplan, SevenRooms or Untill and does not change those systems.

Yes, HorecaHub is designed so staff such as receptionists or floor managers can update information for phone, email and webchat. This could include adjusted opening hours, special packages or temporary notices. HorecaHub remains an additional communication layer alongside systems such as Mews or Tableo.

With HorecaHub, you can add seasonal menus, temporary promotions and updated information so guests receive current answers by phone, email and webchat. Your reservation or POS system remains the main source of information. HorecaHub complements systems such as TheFork, Nostium or MplusKASSA with communication support.

HorecaHub can continue handling conversations by phone, email and webchat during busy periods using your latest business information. You can update temporary opening hours, packages or practical instructions whenever needed. HorecaHub supports your team without replacing your reservation system or POS system.

Yes, HorecaHub can assist guests in multiple languages via phone, email and webchat. This is useful for international visitors to restaurants, hotels or event venues. Your existing systems such as SevenRooms, Mews or Deliverect remain fully in use alongside HorecaHub.

New staff can use HorecaHub as part of daily guest communication across phone, email and webchat. Because HorecaHub works alongside existing systems such as Lightspeed, Guestplan or OpenTable, staff usually do not need to learn a completely new way of working. Practical information can be managed centrally.

Yes, HorecaHub can be used by multiple hospitality venues that want to manage communication through phone, email and webchat. Information such as opening hours, packages or location details can be maintained separately for each venue. HorecaHub works alongside existing systems such as Zenchef, Mews or Untill.

HorecaHub is set up together with your hospitality business based on your processes, opening hours and frequently asked questions. You do not need to configure phone, email or webchat systems yourself. HorecaHub connects with existing systems such as OpenTable, SevenRooms or Untill without replacing them.

Yes, HorecaHub can be configured to handle calls and messages only outside your opening hours. This allows you to get started gradually without immediately changing your existing way of working. Later, you can expand how and when HorecaHub is used across other times or channels.

Yes, HorecaHub can initially handle frequently asked and simple guest questions via phone, email or webchat. This allows you to gain experience before deciding whether to automate more communication. HorecaHub works alongside existing systems such as TheFork, Guestplan or Deliverect.

HorecaHub works as an additional communication layer alongside your existing processes, so your team mainly learns how to update information and monitor conversations. Staff continue using systems such as Zenchef, Mews or Lightspeed while HorecaHub handles enquiries by phone, email and webchat. New workflows can be introduced gradually.

HorecaHub can manage central information for multiple venues while keeping location-specific details separate. This means guests receive the correct opening hours, menu information or directions for each venue through phone, email and webchat. HorecaHub works alongside systems such as SevenRooms, Guestplan or MplusKASSA.

Yes, HorecaHub can communicate temporary operational changes through phone, email and webchat as soon as the knowledge base is updated. This helps guests receive current information quickly without changes to your reservation system or POS software. HorecaHub remains an additional communication layer alongside systems such as Tableo or CCV.

HorecaHub can be set up so different teams manage the information relevant to their work. Reception can update opening hours, marketing can add events, and operations can adjust practical instructions. Communication remains centrally available across phone, email and webchat.

HorecaHub is designed for guest communication through phone, email and webchat rather than as an internal staff system. However, HorecaHub can include up-to-date operational information so staff and guests use the same practical details. It works alongside existing systems such as Mews, Deliverect or Lightspeed.

Changes made in HorecaHub can be used immediately in conversations via phone, email and webchat. This means guests receive up-to-date information about opening hours, accessibility or menu changes without adjustments to your reservation system or POS. HorecaHub works alongside systems such as Zenchef and Nostium.

HorecaHub uses the information entered by your organisation for communication via phone, email and webchat. That is why it is important to align updates internally before they go live. HorecaHub provides a central place for current information alongside systems such as Guestplan, CCV or Untill.

Yes, HorecaHub can be configured around your workflows, guest communication and operational processes. This ensures communication via phone, email and webchat matches how your restaurant, hotel or event venue normally supports guests. HorecaHub remains complementary to existing systems such as TheFork, Tableo or Lightspeed.

HorecaHub can be configured separately for each location or hospitality concept during onboarding. This allows restaurants, cafés or hotels within the same organisation to use their own opening hours, responses and processes. HorecaHub handles communication by phone, email and webchat for each individual venue.

Yes, HorecaHub can take your existing processes and communication style into account during setup. This means handling via phone, email and webchat fits the way your team already works. Systems such as Guestplan, TheFork or MplusKASSA can continue operating without changes.

Yes, HorecaHub can be configured so that phone, email or webchat enquiries are only handled outside your opening hours. This allows your team to remain the main point of contact during trading hours if preferred. You can expand or adjust the setup later.

HorecaHub can be managed by team members responsible for guest communication, such as reception, service, marketing or management staff. You decide who can update information and what workflow is used internally. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

Yes, HorecaHub supports editing answers so your team can manage up-to-date information for phone, email and webchat. This is useful when menus, opening hours or events change. HorecaHub works alongside existing systems such as OpenTable, Guestplan or Untill.

HorecaHub can be introduced step by step so staff can get used to the new way of working before more communication is automated. Many hospitality businesses start with frequently asked questions via phone, email or webchat. This keeps your team involved in day-to-day guest communication.

Yes, HorecaHub can be configured so different employees have access to specific parts of the communication flow and knowledge base. For example, management can manage updates while operational teams mainly use the information. HorecaHub remains separate from your reservation or POS system.

HorecaHub supports staff by handling or preparing guest enquiries via phone, email and webchat. Your team can review and adjust information whenever needed. HorecaHub works alongside existing systems such as SevenRooms, CCV or Deliverect.

Yes, HorecaHub can be updated with temporary information for different periods so guests receive up-to-date answers via phone, email and webchat. This is useful for seasonal opening hours, packages or adjusted service. Your existing systems continue to operate as normal.

HorecaHub can communicate with guests in multiple languages via phone, email and webchat so international visitors are helped more quickly. You decide which languages are active for your venue or target audience. HorecaHub complements systems such as TheFork, Tableo or Mews.

Yes, HorecaHub is designed as a practical communication layer for hospitality teams dealing daily with guest enquiries via phone, email and webchat. Staff do not need to replace reservation or POS systems. HorecaHub integrates with existing solutions such as Nostium, Lightspeed or MplusKASSA.

HorecaHub processes data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. More information is available at legal.

Yes, HorecaHub can initially be set up for a single location and later expanded to additional venues or concepts. This allows you to test processes in a more limited environment before scaling further. HorecaHub supports communication via phone, email and webchat for different types of hospitality businesses.

No, HorecaHub can be configured using your existing information, so you do not need to rewrite every response yourself. During onboarding, we discuss how guests are currently supported via phone, email and webchat. HorecaHub is then configured to match those processes.

During the setup of HorecaHub, you decide which information can be shared with guests via phone, email and webchat. This may include opening hours, practical information or reservation-related questions. You can update these settings later if your way of working changes.

Yes, HorecaHub can initially be configured to handle common guest questions via phone, email and webchat. This allows you to automate a limited part of your communication first. The setup can then be expanded further at a later stage.

New staff can use HorecaHub as the central communication layer for phone, email and webchat, while your existing systems such as Zenchef or Mews continue to operate as normal. You decide which information staff can edit and which processes remain internal. HorecaHub also supports communication in multiple languages for international guests.

Your own team can update bank holidays and adjusted opening hours in HorecaHub so guests receive up-to-date information via phone, email and webchat. HorecaHub works as an additional communication layer alongside systems such as Guestplan, OpenTable or Lightspeed. You decide who within your organisation is responsible for managing changes.

HorecaHub can be used by multiple managers to manage information for phone, email and webchat within the same organisation. Your reservation or POS system such as SevenRooms, Untill or MplusKASSA remains the primary system for operational processes. HorecaHub complements those systems with up-to-date guest communication.

HorecaHub can be used by staff across different locations to manage communication via phone, email and webchat. This is suitable for organisations with multiple restaurants, hotels or leisure venues. Your existing systems such as Mews, Zenchef or CCV remain in use for reservations and payments.

Seasonal menus and temporary promotions can be added in HorecaHub so guests receive current information via phone, email and webchat. HorecaHub does not replace a POS or reservation system such as Lightspeed or OpenTable, but supports the communication around them. You can update changes whenever your offering changes.

Yes. HorecaHub can communicate with guests in multiple languages across phone, email and webchat, including when different departments have different communication needs. This can be useful for hotels, restaurants and event venues with international guests. HorecaHub works alongside systems such as Mews, SevenRooms and Guestplan.

HorecaHub centralises information for phone, email and webchat so your staff work from the same up-to-date source. This helps keep guest communication consistent alongside existing systems such as Nostium, Untill or Zenchef. You decide internally which information is added or updated.

Yes. HorecaHub can handle guest enquiries via phone, email and webchat during busy holiday periods. This supports your team while existing systems such as TheFork, MplusKASSA or Deliverect continue to operate as normal. HorecaHub can also support guests in multiple languages.

HorecaHub can be used by changing teams because information remains centrally available for phone, email and webchat. This is practical for seasonal businesses, event venues and hospitality organisations with flexible staffing. HorecaHub remains an additional communication layer alongside systems such as Tableo, Lightspeed or Mews.

Yes, HorecaHub can initially be used during peak periods when your team receives a high volume of calls, emails or chats. This allows you to see how the communication layer fits into your daily operation before expanding further. Your existing reservation and POS systems remain unchanged.

HorecaHub is usually managed by team members responsible for guest communication, opening hours or operational information. You decide which colleagues can make changes for phone, email and webchat. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

HorecaHub can be introduced step by step so staff can gradually adapt to the new way of working around phone, email and webchat. Teams continue using their existing reservation or POS systems, such as Guestplan, OpenTable or Untill, while HorecaHub adds the communication layer.

Yes, HorecaHub is designed so your team can manage information for phone, email and webchat themselves. You decide internally who can make changes, for example to menus, opening hours or practical guest information. HorecaHub works alongside existing systems such as SevenRooms or MplusKASSA.

Yes, HorecaHub can be managed by multiple team members, each maintaining their own information for phone, email and webchat. For example, reception, restaurant management or event planning teams. HorecaHub remains separate from reservation systems such as TheFork or OpenTable.

HorecaHub can communicate with guests in multiple languages via phone, email and webchat. During setup, you decide which languages are relevant for your venue, guests and teams. HorecaHub works alongside your existing systems such as Zenchef, Mews or Deliverect.

Yes, HorecaHub can be updated with tailored information for holidays, events and temporary packages across phone, email and webchat. Your team manages which information is active at which times. HorecaHub does not replace your reservation system or POS.

HorecaHub uses the information your team enters for communication via phone, email and webchat during busy periods. Staff can update seasonal changes and current information whenever needed. HorecaHub continues to work alongside systems such as Guestplan, SevenRooms or Lightspeed.

Yes, HorecaHub supports multilingual guest communication across phone, email and webchat, even if your staff work internally in different languages. Your team manages the information HorecaHub uses from one central place. The system works alongside existing solutions such as Mews, Tableo or Untill.

You decide which employees can access and manage information within HorecaHub for phone, email and webchat. This allows you to divide responsibilities between management, reception or operational teams. HorecaHub works alongside existing systems such as CCV, Zenchef or TheFork.

Yes, HorecaHub can initially handle calls and messages outside opening hours via phone, email or webchat only. This allows you to start with a limited setup before expanding to full availability. HorecaHub remains an additional communication layer alongside your existing systems.

New staff can work with HorecaHub by adding internal processes and up-to-date information to the knowledge base. HorecaHub supports communication via phone, email and webchat and integrates with existing systems such as Zenchef, Mews or Lightspeed without replacing them. Teams can continue updating or expanding information later.

With HorecaHub, you decide which staff members manage opening hours, public holidays and exceptional availability. Updates can be made so guests receive accurate information through phone, email and webchat. HorecaHub works alongside existing reservation systems such as Guestplan or TheFork.

HorecaHub can display different information per location across phone, email and webchat. This is useful for restaurant groups, hotels or leisure businesses with different opening hours, menus or packages. Existing systems such as SevenRooms, OpenTable or Mews continue to operate as usual.

Yes, HorecaHub can be updated whenever you need to communicate temporary closures or adjusted opening hours. This ensures guests immediately receive the correct information through phone, email and webchat. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Tableo or Untill.

During busy service, HorecaHub helps answer recurring questions by phone, email and webchat. This allows your staff to stay focused on guests on site while continuing to use existing systems such as Lightspeed, MplusKASSA or CCV. You decide which information HorecaHub is allowed to communicate.

HorecaHub can assist guests in multiple languages through phone, email and webchat so information stays more consistent for international visitors. You manage centrally which answers and updates are available. HorecaHub works alongside existing systems such as Mews, Zenchef or SevenRooms.

Yes, HorecaHub can be configured so different teams manage their own information within one communication layer. This is useful for hotels, restaurants and event venues where reception, kitchen or front-of-house teams receive different questions. HorecaHub supports communication via phone, email and webchat alongside existing systems.

HorecaHub supports secure management of knowledge base information by your team with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. More information is available at legal.

Yes, HorecaHub can first be deployed on a single channel such as phone, email or webchat before you expand further. This allows you to assess how it fits into your daily operation at your own pace. HorecaHub remains an additional communication layer alongside systems such as TheFork, SevenRooms or Untill.

Yes, HorecaHub can be configured for specific times such as evenings, weekends or peak periods. This means you decide when phone, email or webchat are handled by HorecaHub. The settings can later be adjusted again if your way of working changes.

Yes, HorecaHub can first be used for simple questions via phone, email and webchat and later expanded more broadly. You decide which topics are active at the start and which are added later. HorecaHub remains complementary to systems such as Deliverect, MplusKASSA or Lightspeed.

The HorecaHub knowledge base is usually managed by staff responsible for guest communication, reception or operations. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed, allowing teams to continue using existing processes. You can decide yourself who adds or updates information.

HorecaHub can be introduced step by step so staff can gradually get used to using it via phone, email and webchat. Because HorecaHub is an additional communication layer that complements existing systems such as Guestplan, Untill or MplusKASSA, familiar workflows largely stay the same.

Staff mainly use HorecaHub day to day to check and update guest information, opening hours and practical answers. HorecaHub handles communication via phone, email and webchat and works alongside existing systems such as SevenRooms, CCV or Deliverect.

You can update changes to menus, packages or house rules directly so HorecaHub immediately provides guests with up-to-date information. HorecaHub remains an additional communication layer alongside your existing reservation or POS system such as TheFork, Tableo or Lightspeed.

Your team can view and update the HorecaHub knowledge base so staff can see exactly which answers guests receive. HorecaHub supports communication by phone, email and webchat, and works alongside existing systems such as OpenTable or Nostium.

HorecaHub can be adapted for seasonal concepts such as summer terraces, winter menus or holiday periods. You manage changes yourself while HorecaHub continues to operate as an additional communication layer alongside systems such as Zenchef, Mews or Deliverect.

HorecaHub ensures guests receive the same up-to-date information by phone, email and webchat, regardless of which staff member is on shift. This helps teams with rotating schedules or multiple departments communicate consistently.

HorecaHub processes data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transfer. Customer data is not used to train AI models, and HorecaHub works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can initially be limited to frequently asked questions such as opening hours, directions or dietary options. Additional topics and communication channels can be added later. This allows you to stay in control of the onboarding process and go-live.

HorecaHub allows you to quickly update opening hours, availability or guest information so phone, email and webchat all use the same up-to-date information. Teams can manage changes centrally without replacing existing systems such as Zenchef, Mews or Lightspeed. HorecaHub remains an additional communication layer alongside your current setup.

Yes, HorecaHub can be managed by multiple authorised staff members so updates from different departments can be processed. HorecaHub works as a communication layer alongside existing systems such as Guestplan, SevenRooms or Untill and supports secure data processing with hosting within the EU/EEA.

HorecaHub can use up-to-date menu information for phone, email and webchat so guests receive consistent answers when changes are made. Your team manages this information directly within the HorecaHub communication layer while existing systems such as Lightspeed, MplusKASSA or Deliverect remain in use.

Yes, HorecaHub supports different information per location so guests receive answers that match the correct venue. This is useful for restaurant groups, hotels and leisure businesses that want to use a central communication layer alongside systems such as OpenTable, Tableo or CCV.

New staff can start using HorecaHub because information is managed centrally across phone, email and webchat. HorecaHub works alongside existing hospitality solutions such as Zenchef, Mews or Nostium and helps teams maintain consistent guest information.

HorecaHub supports fast updates to guest information so changes during holiday periods are immediately visible across phone, email and webchat. Teams can manage this centrally while existing reservation systems such as Guestplan or TheFork continue running as normal.

Yes, HorecaHub can be configured so only authorised staff can manage specific information within the communication layer. HorecaHub processes data securely with AES-256 encryption at rest, TLS 1.2+ in transit and hosting within the EU/EEA.

HorecaHub can communicate with guests in multiple languages across phone, email and webchat so international visitors receive the same up-to-date information. HorecaHub works alongside existing systems such as Mews, OpenTable or Zenchef and does not train AI models on customer data.

Yes, HorecaHub allows you to add temporary promotions, packages or customised guest information across different communication channels. HorecaHub remains an additional communication layer alongside existing solutions such as Deliverect, CCV or Tableo.

Yes, HorecaHub can be rolled out step by step across multiple locations within a restaurant group, hotel group or leisure business. You decide which locations start first and which communication channels are added later. HorecaHub works alongside existing systems such as Guestplan, SevenRooms or Untill.

Yes, HorecaHub can initially be used outside peak hours, for example in the morning, late evening or on quieter days. This allows you to monitor processes and responses in practice before scaling further. HorecaHub supports communication via phone, email and webchat in multiple languages.

Yes, HorecaHub can be used while internal processes or guest communication are still being refined. Information and responses can be updated during use so the communication layer evolves alongside your operation. HorecaHub does not replace a reservation system or POS system.

During onboarding, you can review scenarios, guest questions and internal processes together with HorecaHub to check whether responses match the way your business operates. Different communication channels can also be reviewed separately. HorecaHub works as an additional communication layer alongside your existing hospitality systems.

HorecaHub is used daily by staff responsible for guest communication, such as reception teams, restaurant managers and reservation departments. HorecaHub handles enquiries via phone, email and webchat, supporting day-to-day communication. The system works alongside existing solutions such as OpenTable, SevenRooms or Untill.

Bank holidays and adjusted opening hours can be updated in HorecaHub so guests receive the correct information through phone, email and webchat. This gives you control over temporary changes during holidays, events or adjusted services. HorecaHub remains an additional communication layer alongside your existing reservation or POS system.

Yes, HorecaHub can communicate with guests in multiple languages at the same time through phone, email and webchat. This is useful for hotels, restaurants and leisure businesses with international guests. Your team manages information centrally while HorecaHub supports communication across different languages.

HorecaHub supports seasonal changes by keeping up-to-date information about menus, opening hours and packages available through phone, email and webchat. Your team can update changes centrally when concepts or services change. HorecaHub works alongside systems such as TheFork, Guestplan or Tableo.

Yes, different departments can manage their own guest information within HorecaHub for phone, email and webchat. For example, a hotel reception team can maintain different information from a restaurant or events department. HorecaHub supports clear task allocation across your organisation.

Seasonal menus and limited-time offers in HorecaHub can be updated by team members responsible for guest communication or operational updates. This keeps information across phone, email and webchat accurate during changing periods. HorecaHub supports your workflows without replacing your existing reservation or POS systems.

Yes, HorecaHub can initially handle calls and messages only outside opening hours via phone, email or webchat. This allows you to get started without immediately changing your full guest communication during the day. HorecaHub remains an additional communication layer alongside systems such as OpenTable, Guestplan or Mews.

Yes, HorecaHub can be set up while some processes within your restaurant, hotel or leisure business are still being developed. During onboarding, the setup uses the information already available and additional details can be added later. This means your go-live does not need to wait for complete documentation.