HorecaHub pricing and subscription

    The HorecaHub all-in subscription costs EUR 370 per month and covers email, web chat and phone together, with no separate charge per conversation. Individual channels are possible in consultation. This page answers every question about price, notice period, invoicing, the feedback partner discount and what the subscription includes; current terms are on the pricing page.

    96 questions on this topic

    More on this: HorecaHub price overview · calculate what AI returns

    AI phone: calls and answering

    Can I use only phone support or only chat?

    Yes, by arrangement. HorecaHub’s standard subscription includes phone, email and chat together from € 369 per month for up to 2,000 tickets, because guests usually contact hospitality businesses through multiple channels. If you want to start with a single channel, that can be discussed. Contact us or see pricing.

    Can I use HorecaHub only for incoming phone calls?

    HorecaHub can be set up as an additional communication layer for incoming phone calls only, if that suits your situation. Combinations with email or webchat are also possible by arrangement. Available subscription options can be found at pricing.

    Are phone, email and web chat always included with HorecaHub?

    HorecaHub supports communication by phone, email and web chat, but the exact setup of your subscription is agreed together with you. Some hospitality businesses start with one channel and expand later. You can find more information about the available options at pricing.

    Can HorecaHub be used by a restaurant group with different systems at each location?

    Yes, HorecaHub can be used by restaurant groups where locations work with different systems, such as OpenTable, SevenRooms, Untill or MplusKASSA. HorecaHub remains a separate communication layer for phone, email and webchat alongside those systems. For subscription options, see pricing.

    Can I start with just AI phone handling for my restaurant at HorecaHub?

    Yes, HorecaHub can be set up in consultation with only AI phone handling as the communication layer for your hospitality business. Email and webchat can be added later without replacing your existing reservation or POS system. For available subscription options and pricing, HorecaHub refers you to pricing.

    More on this: AI phone that speaks with your guests · AI email that clears your inbox

    AI web chat and chatbot on your site

    Can I take out a subscription without the webchat function?

    HorecaHub can be used without webchat if you only want support via phone or email. HorecaHub remains an addition to your existing systems such as OpenTable, SevenRooms or CCV. Available package options are listed at pricing.

    Can I use HorecaHub with only email and webchat?

    Yes, HorecaHub can be configured in consultation with you using only email and webchat without telephony. HorecaHub remains an additional communication layer alongside existing hospitality software such as OpenTable, SevenRooms or MplusKASSA. For available setups and pricing, HorecaHub refers you to pricing.

    Can I use HorecaHub only for webchat within my existing hospitality setup?

    Yes, HorecaHub can be configured solely as an additional webchat communication layer within your existing hospitality environment. Your current reservation or POS system, such as Guestplan, OpenTable or Untill, remains the leading operational system. Available configurations and subscription options can be found at pricing.

    More on this: AI web chat on your own website · AI for restaurants

    Reservations, integrations and systems

    Can I use HorecaHub alongside my existing reservation system?

    Yes, HorecaHub works alongside existing systems such as Zenchef, Guestplan, TheFork, OpenTable, SevenRooms or Mews and does not replace them. HorecaHub handles communication by phone, email and webchat while your reservation or POS system continues to operate as normal. For subscription options and pricing, see pricing.

    Can HorecaHub stay connected to our existing hospitality software during the subscription?

    Yes, HorecaHub is designed as an additional communication layer and can continue running alongside your existing hospitality software. This includes reservation systems, PMS platforms and POS software such as Mews, Deliverect or Lightspeed. For technical and contractual details, HorecaHub refers you to legal.

    Can I use HorecaHub alongside my existing OpenTable or Mews contract?

    HorecaHub works as an additional communication layer alongside existing systems such as OpenTable, Mews, SevenRooms or Guestplan. Your current reservation or POS systems continue to operate as usual. For subscription agreements and terms, HorecaHub refers you to legal.

    More on this: AI for hotels · AI for restaurant chains

    Price, subscription and terms

    What does an AI customer service solution for hospitality cost?

    HorecaHub starts from € 369 per month for up to 2,000 tickets, including phone, email and chat. That works out to around € 0.18 per ticket. One ticket means one fully handled conversation. At higher volumes, the price per ticket decreases, with tiers up to 38,000 tickets. Separate channels are available by arrangement. All pricing tiers are listed on pricing.

    How much does HorecaHub cost?

    HorecaHub starts at € 369 per month for up to 2,000 tickets, including phone, email and chat. That works out to around € 0.18 per ticket. At higher volumes, the price per ticket decreases, with tiers up to 38,000 tickets. Separate channel pricing is available on request. Full pricing tiers are listed at pricing.

    Is there a long cancellation period on the subscription?

    HorecaHub works with a monthly subscription and no multi-year contract. The exact terms for contract length and cancellation are listed in the general terms on legal. If you are unsure about the setup, ask before you start and we will confirm the arrangements in writing.

    Are there any setup or implementation costs?

    The setup of the knowledge base and communication channels is part of the implementation process we go through together with HorecaHub. What is included in the subscription is listed on pricing. If you need anything outside the standard setup, we discuss and agree it with you in advance, never afterwards.

    Do I pay more during busy months?

    Your subscription includes a fixed number of tickets per month. If your hospitality business uses more, an additional fee applies per extra ticket; the current rate is listed on pricing. HorecaHub does not automatically upgrade your plan without notice: you can always see and track your usage.

    What is included as standard in a HorecaHub subscription?

    A HorecaHub subscription includes an AI communication layer for phone, email and webchat, tailored to your hospitality business. HorecaHub works alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. For current pricing and packages, see pricing.

    How does VAT work on a HorecaHub invoice?

    HorecaHub invoices VAT in line with the applicable regulations for business services. The exact treatment depends on your company details and country of establishment within the EU or EEA. More information about the terms is available at legal.

    How long is a HorecaHub contract?

    The contract length for HorecaHub depends on the type of collaboration you choose and is agreed in advance. HorecaHub will discuss which channels and locations are included in the subscription. Full terms and conditions are available at legal.

    Can I have separate subscriptions for a hotel and restaurant within the same company?

    HorecaHub can support separate subscriptions or a combined setup for different hospitality operations within one organisation. This can be useful when a hotel and restaurant each have their own communication processes. More information about the available options and conditions is available at legal.

    Can I add another location to my HorecaHub subscription later on?

    HorecaHub can add extra locations to an existing setup as your organisation grows. Each venue can have its own languages, communication channels and integrations with systems such as SevenRooms or Untill. For pricing information, HorecaHub refers you to pricing.

    Can HorecaHub work in multiple languages within the same subscription?

    HorecaHub can communicate with guests in multiple languages within the same subscription across phone, email and webchat. This is particularly relevant for hotels, event venues and restaurants with international guests. More information about subscriptions and available options can be found at pricing.

    What is included in a HorecaHub subscription?

    A HorecaHub subscription includes the AI communication layer for phone, email and webchat, tailored to your hospitality business. HorecaHub works alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. Current subscription options are available at pricing.

    How do I cancel a HorecaHub subscription?

    A HorecaHub subscription can be cancelled according to the terms of your agreement and the applicable conditions. HorecaHub will clearly explain any notice periods and administrative steps involved. You can find the current terms at legal.

    Can I include multiple locations under one contract?

    HorecaHub can support multiple locations under one contract if that works better for your business structure. Different languages, opening hours or connected systems such as Guestplan or Untill can be managed per location. For subscription details, see pricing.

    Can HorecaHub work alongside my existing hospitality software?

    HorecaHub works alongside existing hospitality software and can be combined with systems such as TheFork, Deliverect, MplusKASSA or Tableo. HorecaHub does not replace these systems, but handles communication through phone, email and webchat. Available integrations depend on your setup and subscription.

    What terms apply if I want to change my subscription?

    Changes to a HorecaHub subscription, such as adding extra channels or additional locations, are processed according to the agreed terms. HorecaHub will discuss in advance what this means for your account setup and administration. The current terms are available at legal.

    How does a subscription work if I have multiple hospitality brands under one company?

    HorecaHub can be configured for multiple hospitality brands or concepts within one organisation. HorecaHub remains an additional communication layer alongside systems such as Lightspeed, Untill, MplusKASSA or CCV. For subscription options and pricing, please visit pricing.

    Can I add extra languages during my subscription?

    Yes, HorecaHub can communicate with guests in multiple languages via phone, email and web chat. The available languages and setup are aligned with your hospitality organisation and existing processes. For subscription options, HorecaHub refers you to pricing.

    What legal agreements are included with a HorecaHub subscription?

    A HorecaHub subscription includes legal agreements such as a data processing agreement and arrangements for reporting data breaches within 72 hours. HorecaHub hosts data within the EU/EEA and secures information using AES-256 and TLS 1.2+. You can find the latest documents at legal.

    How can I discuss custom subscription terms and conditions with HorecaHub?

    HorecaHub discusses subscriptions, channels, locations and terms based on your hospitality concept and existing software setup. HorecaHub can take into account restaurants, hotels, cafés, lunchrooms and event venues. For general pricing information, visit pricing and for terms and conditions, see legal.

    Can HorecaHub combine multiple communication channels on one invoice?

    Yes, HorecaHub can combine phone, email and webchat within one subscription and invoice. HorecaHub does not replace your reservation system or POS system, but works alongside solutions such as OpenTable, Guestplan or Untill. More information about subscription options is available at pricing.

    Can subscription terms and conditions be agreed in writing?

    Yes, HorecaHub can document agreements relating to subscriptions, invoicing and terms of use in writing. HorecaHub also provides a data processing agreement and processes data within the EU/EEA with encryption during storage and transmission. Legal documents are available via legal.

    Can HorecaHub use different billing details for each location?

    Yes, HorecaHub can, by arrangement, process different billing or administrative details for each location. This is relevant for hospitality businesses operating multiple restaurants, hotels or leisure venues within one organisation. For subscription options and setup details, see pricing.

    Can I use HorecaHub without changing my current software contracts?

    Yes, HorecaHub works as an additional communication layer alongside existing systems such as SevenRooms, MplusKASSA or Deliverect. You do not need to replace your current reservation or POS system to use HorecaHub. For technical and contractual details, see legal.

    Are subscription changes activated immediately with HorecaHub?

    Changes to a HorecaHub subscription are planned and processed in consultation with you. This may include additional locations, extra languages or additional communication channels. Current agreements and conditions relating to changes can be found at legal.

    What information is usually included on a HorecaHub invoice?

    A HorecaHub invoice usually includes the agreed subscription and company details based on the selected setup. HorecaHub can also accommodate multiple locations or administrations within one organisation. For specific billing arrangements and terms, see legal.

    Can HorecaHub be combined with an existing hotel or restaurant contract?

    Yes, HorecaHub can continue to operate alongside existing hospitality software contracts. HorecaHub complements systems such as Mews, Tableo or Lightspeed by handling communication via phone, email and webchat. For subscription information and available options, see pricing.

    How does HorecaHub confirm subscription changes administratively?

    HorecaHub confirms agreed changes to subscriptions and communication channels in writing. This helps keep setup, invoicing and the use of phone, email or webchat clear for all parties. Legal documents and additional terms are available via legal.

    What data does HorecaHub process within a subscription?

    HorecaHub processes the data needed to handle communication through phone, email and webchat. HorecaHub does not train AI models on customer data and works with LLM subprocessors based on zero-data-retention. More information about data processing and agreements is available via legal.

    What is included as standard in a HorecaHub subscription for hospitality businesses?

    A HorecaHub subscription supports communication via phone, email and webchat as an additional communication layer alongside your existing systems. HorecaHub works with solutions such as Zenchef, Mews or Lightspeed without replacing them. For current features and pricing, visit pricing.

    Can I add extra locations to my HorecaHub subscription later?

    Yes, HorecaHub can add additional hospitality, hotel or event venues later within your existing setup. HorecaHub continues to work alongside systems such as Guestplan, OpenTable or Untill for each location. For practical and contractual arrangements, HorecaHub refers you to legal.

    How long does a HorecaHub contract usually run for?

    The contract term for HorecaHub is agreed in advance based on your situation and recorded in the agreement. HorecaHub also discusses expansions, communication channels and any additional locations with you. More information about agreements and terms can be found at legal.

    How is VAT handled on a HorecaHub invoice?

    HorecaHub applies VAT to invoices in line with current Dutch regulations and clearly states this on the invoice. HorecaHub can adapt invoices to your business structure or multiple locations. For administrative terms and conditions, HorecaHub refers you to legal.

    Can I change my HorecaHub subscription as my business grows?

    Yes, HorecaHub can adjust your subscription as your hospitality business grows or opens additional locations. HorecaHub supports multiple languages and continues to work alongside existing solutions such as OpenTable, Nostium or Lightspeed. For current options, HorecaHub refers you to pricing.

    How do I cancel my HorecaHub subscription?

    You can cancel a HorecaHub subscription according to the terms in your agreement and the conditions listed at legal. HorecaHub confirms administrative changes and cancellations in writing. For current subscription options and pricing, HorecaHub refers you to pricing.

    Can I get a separate invoice for each hospitality location?

    HorecaHub can discuss invoicing arrangements per location or business unit depending on your company structure. This is relevant for restaurants, hotels, hospitality groups and leisure businesses with multiple sites. For subscription information, HorecaHub refers you to pricing.

    Can HorecaHub adjust our subscription if we expect higher communication volumes?

    HorecaHub can discuss changes in usage or additional communication channels with you if your situation changes. This applies, for example, to restaurants, hotels or event venues with seasonal peaks. For terms and subscription information, HorecaHub refers you to legal and pricing.

    What is included functionally in a HorecaHub subscription?

    A HorecaHub subscription includes handling guest communication via phone, email and webchat as an additional communication layer alongside your existing systems. HorecaHub does not replace your reservation system or POS and works alongside solutions such as Zenchef, Guestplan, Mews or Lightspeed. For current subscription options and pricing, see pricing.

    Are HorecaHub subscriptions renewed automatically?

    Agreements about renewal, contract length and cancellation are defined in advance in the agreement with your organisation at HorecaHub. The exact arrangement depends on the subscription you choose and the setup of your communication channels. For legal documentation, HorecaHub refers you to legal.

    Can HorecaHub support multiple languages within one subscription?

    Yes, HorecaHub can communicate with guests in multiple languages within a single subscription via phone, email and webchat. This is useful for hotels, leisure businesses and restaurants with international guests. For available options and subscription information, HorecaHub refers you to pricing.

    Where can I see which services are included in my HorecaHub subscription?

    The services included in your HorecaHub subscription are agreed in advance in the contract and related configuration. HorecaHub works as a communication layer for phone, email and webchat and connects with existing systems such as Zenchef, Mews or Lightspeed without replacing them. For current pricing and options, see pricing.

    How does the notice period work for a HorecaHub agreement?

    The notice period for a HorecaHub agreement is described in the contract terms and the documents on legal. HorecaHub confirms changes or cancellations administratively so it remains clear which communication channels stay active until the end of the agreement term.

    What happens to my communication settings if I cancel my HorecaHub subscription?

    If you cancel your HorecaHub subscription, the agreed communication settings are phased out in line with the contract terms. HorecaHub remains an additional communication layer and does not interfere with your existing systems such as MplusKASSA, CCV, or Tableo. More information about the terms is available at legal.

    How does HorecaHub handle contract changes for additional locations or new channels?

    HorecaHub processes contract changes for additional locations or new communication channels through an administrative addendum to the existing agreement. This keeps it clear which components are active and how the communication layer connects with systems such as OpenTable, Nostium, or Lightspeed. Terms are available at legal.

    Can I use HorecaHub alongside my current software subscription?

    Yes, HorecaHub can be used alongside an active software subscription from your current supplier because it works as an additional communication layer. Your existing systems, such as TheFork, Guestplan, Untill, or Deliverect, remain fully operational for reservations or POS processes. Available subscriptions can be found at pricing.

    More on this: AI for cafés and bars · AI for leisure and day attractions

    Privacy, GDPR and data security

    Is customer data used to train HorecaHub AI models?

    No, HorecaHub does not use customer data to train AI models. HorecaHub uses hosting within the EU/EEA, AES-256 encryption at rest, TLS 1.2+ during transmission and LLM subprocessors with zero-data-retention. More information about data processing and terms is available at legal.

    More on this: AI for event venues · put your question to us

    Starting, configuring and managing

    Can I get a demo or trial first?

    You can request a no-obligation demo where we show the assistant using questions from your own hospitality business. That way, you can hear how conversations work before committing to anything. You can request a demo through the contact page, and the current terms are listed on pricing.

    Can I start with HorecaHub for one location and expand later?

    Yes, HorecaHub can be set up for a single location first and later expanded to additional venues or concepts. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. For current options and pricing, see pricing.

    How does the HorecaHub feedback partner programme work during onboarding?

    The HorecaHub feedback partner programme means selected businesses actively provide feedback during setup and day-to-day use. The exact arrangements differ by situation and are discussed in advance. For terms and current availability, please visit legal and pricing.

    Can I test HorecaHub internally before going fully live?

    Yes, HorecaHub can first be configured for a controlled testing phase before all communication goes live. This allows you to fine-tune processes alongside existing software such as Untill, CCV or TheFork. For subscription options and terms, HorecaHub refers you to pricing and legal.

    How does a trial period or feedback partner setup work at HorecaHub?

    A feedback partner setup at HorecaHub is arranged in consultation and used to practically evaluate communication workflows and settings during onboarding. The exact agreements depend on your situation and can be documented in writing. For terms and legal information, HorecaHub refers you to legal.

    More on this: AI phone that speaks with your guests · AI email that clears your inbox

    By type of hospitality business

    Can HorecaHub be set up for a temporary event venue?

    Yes, HorecaHub can be used for temporary hospitality or event venues with communication via phone, email and webchat. HorecaHub supports multiple languages and connects with existing hospitality software where needed. For terms and available subscription options, see pricing.

    Are there separate terms for restaurant groups using HorecaHub?

    Yes, HorecaHub can make additional agreements for restaurant groups or businesses operating multiple hospitality concepts. HorecaHub can also work alongside existing systems such as Guestplan, Tableo or Deliverect without replacing those systems. You can find the formal terms via legal.

    Can I use HorecaHub for both a hotel and restaurant within the same business?

    Yes, HorecaHub can be configured for multiple hospitality operations within the same organisation, such as a hotel and restaurant with different communication needs. Existing systems such as Mews, OpenTable or Guestplan continue to serve their own purpose alongside it. For subscription options and additional locations, HorecaHub refers you to pricing.

    More on this: AI web chat on your own website · AI for restaurants

    Other questions on this topic

    What counts as a ticket?

    At HorecaHub, one ticket means one fully handled conversation, regardless of channel: a phone call, an email thread or a chat conversation. Individual messages within the same conversation are not counted separately. The entry package includes 2,000 tickets per month, with larger tiers up to 38,000 tickets. See pricing.

    What does the feedback partner discount include?

    Feedback partners are hospitality businesses that actively help improve the product and share concrete suggestions for development. They receive an ongoing discount on the total subscription for as long as the programme runs. Interested? Ask about it via pricing or contact the team directly.

    Can I add channels later or scale back if needed?

    Yes. Many hospitality businesses start with one channel, such as phone or email, and expand once everything is running smoothly. Scaling back is also possible in consultation. The all-in subscription with phone, email and chat is usually more cost-effective than separate channels; see pricing.

    Can HorecaHub invoice per venue?

    HorecaHub can tailor invoicing to a single location or multiple venues within your organisation. This is relevant for restaurant groups, hotels and leisure businesses that want administration managed centrally or per location. For pricing information, HorecaHub refers you to pricing.

    Can I use HorecaHub for multiple locations at the same time?

    HorecaHub can be set up for multiple restaurants, hotels or other hospitality venues within one organisation. Each location can have its own opening hours, languages and connected systems such as Guestplan or OpenTable. Pricing for different setups is available at pricing.

    Can I pay for HorecaHub monthly?

    HorecaHub discusses the available billing options with you during the quotation process. This takes into account your organisation, the number of locations and the communication channels you choose. For pricing and subscription options, HorecaHub refers you to pricing.

    How does billing work for multiple hospitality concepts under one company?

    HorecaHub can tailor billing for businesses with multiple hospitality concepts, such as a hotel with a restaurant or separate venues within one organisation. The setup is arranged in consultation so it fits your administration. More information about subscriptions can be found at pricing.

    Can I pause HorecaHub during the off-season?

    Whether you can temporarily pause HorecaHub depends on the agreements and setup of your HorecaHub subscription. HorecaHub discusses this with you in advance so it fits seasonal hospitality or leisure businesses. For the applicable terms, see legal.

    What is the HorecaHub feedback partner programme?

    The HorecaHub feedback partner programme is intended for businesses that actively share feedback while using the service. The exact setup and conditions may differ depending on the situation and are discussed in advance. For formal terms, see legal.

    Can I use HorecaHub for seasonal venues or temporary hospitality concepts?

    Yes, HorecaHub can be set up for different hospitality businesses such as leisure venues, event locations and seasonal concepts. The practical setup of the subscription, contract term and deployment is discussed together with HorecaHub. For current terms and conditions, HorecaHub refers you to legal.

    Can HorecaHub be configured separately for different hospitality concepts?

    Yes, HorecaHub can be configured separately for different hospitality concepts within the same organisation. This applies, for example, to combinations of hotels, restaurants, lunch venues or cafés with different workflows and systems such as TheFork or CCV. For available options and subscription plans, see pricing.

    Can I choose which communication channels are active with HorecaHub?

    Yes, HorecaHub can be configured in consultation with you for phone, email, webchat or a combination of channels. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. For current options and pricing, see pricing.

    Where can I find HorecaHub’s terms and conditions?

    You can find HorecaHub’s terms and conditions via legal. This includes information about agreements relating to usage, data processing and service delivery. HorecaHub uses hosting within the EU/EEA and applies AES-256 encryption at rest and TLS 1.2+ during transport.

    Can HorecaHub send invoices to an accounting firm?

    Yes, HorecaHub can align billing details so invoices are sent directly to an accounting firm or finance department. Practical arrangements for this are agreed during the setup process. For information about pricing, HorecaHub refers you to pricing.

    Can HorecaHub invoice using both a company name and venue name?

    Yes, HorecaHub can include both a company name and a specific venue name on invoices when required for administrative purposes. The exact invoicing setup is agreed in advance. For information about subscriptions and pricing, HorecaHub refers you to pricing.

    Can I activate extra communication channels later with HorecaHub?

    Yes, HorecaHub can activate additional communication channels such as phone, email or webchat later in consultation with you. HorecaHub remains an additional communication layer alongside your reservation or POS system such as TheFork, MplusKASSA or CCV. For available options, HorecaHub refers you to pricing.

    Can I expand HorecaHub per venue without setting everything up again?

    Yes, HorecaHub can add extra venues without rebuilding your entire communication environment. HorecaHub integrates alongside existing systems such as SevenRooms, Tableo or Deliverect for each location. For subscription options and pricing, please visit pricing.

    What terms apply to the HorecaHub feedback partner programme?

    The HorecaHub feedback partner programme is agreed in advance and documented in writing with clear arrangements about usage and feedback moments. HorecaHub also discusses how the communication layer connects with your existing hospitality software. Legal information can be found at legal.

    How do I receive HorecaHub invoices for multiple locations?

    HorecaHub can tailor invoicing for multiple locations, hospitality concepts or administrative structures within your organisation. HorecaHub discusses in advance how locations and communication channels are handled administratively. More information about agreements is available at legal.

    Can I use HorecaHub on a monthly basis or with a longer contract?

    HorecaHub discusses contract length and subscription options with your hospitality business based on your setup. The exact term depends on the communication channels you use, such as phone, email and webchat. For current options, HorecaHub refers you to pricing and legal.

    Which communication channels are included in my HorecaHub agreement?

    HorecaHub supports phone, email and webchat as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. The channels included in your agreement are agreed in advance. For subscription details, HorecaHub refers you to pricing and legal.

    Can I temporarily pause HorecaHub without cancelling completely?

    HorecaHub discusses requests for temporary changes or adjusted usage together with your organisation. The available options depend on your contract terms and the active communication channels in use. For formal conditions, HorecaHub refers you to legal.

    How does invoicing work for businesses with multiple locations using HorecaHub?

    HorecaHub can align invoicing with organisations that operate multiple locations, brands or business models. Arrangements can be made to match your administrative structure. For current subscription information, HorecaHub refers you to pricing.

    Can HorecaHub send invoices digitally to multiple contacts?

    Yes, HorecaHub can send invoices digitally to multiple designated contacts within your organisation. This is useful for hospitality businesses with separate administration, finance or venue managers. For information about subscriptions, billing arrangements and current options, HorecaHub refers you to pricing and legal.

    What terms apply if I add extra communication channels at HorecaHub?

    If you add extra communication channels, HorecaHub aligns the setup and related agreements with your existing situation. HorecaHub remains an additional communication layer alongside systems such as OpenTable, SevenRooms or Untill. For current terms and subscription information, HorecaHub refers you to legal and pricing.

    Can I use HorecaHub without a long full software migration?

    Yes, HorecaHub works as an additional communication layer and does not require a full migration from your current reservation, hotel or POS software. Your existing systems such as TheFork, Mews or CCV remain active while HorecaHub handles communication. For subscription options and terms, HorecaHub refers you to pricing and legal.

    How does HorecaHub handle VAT on international invoices within the EU?

    HorecaHub processes VAT on invoices in line with the applicable agreements and regulations within the EU/EEA. Which VAT statement applies depends on your company details and country of establishment. For administrative and legal details, HorecaHub refers you to legal.

    Can I expand HorecaHub with extra communication options during seasonal peaks?

    Yes, HorecaHub can be expanded in consultation with additional communication options when your hospitality business needs extra capacity during seasonal periods. Your existing environment, such as SevenRooms, TheFork or Deliverect, continues to operate as the main operational system. For subscription options, HorecaHub refers you to pricing.

    What terms apply during a feedback partner programme with HorecaHub?

    During a feedback partner programme, HorecaHub sets out the practical and administrative agreements in advance within the contract. The same principles for data processing continue to apply, including hosting within the EU/EEA, TLS 1.2+ during transmission, and no AI model training on customer data. Legal documents are available at legal.

    Can HorecaHub invoice multiple business units within one hospitality organisation?

    Yes, HorecaHub can structure invoicing across multiple business units within one hospitality organisation when this is needed for administrative purposes. This is relevant for restaurant groups, hotels, or leisure businesses operating different locations or brands. Pricing and subscription options are available at pricing.

    Can I sign a HorecaHub agreement for a new venue that has not opened yet?

    Yes, HorecaHub can be set up in advance for a new hospitality venue that has not opened yet. This allows you to organise communication via phone, email, or webchat before opening alongside existing systems such as Zenchef or Mews. Subscription information is available at pricing.

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