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Privacy,GDPRandsecurityforAIinhospitality
Guest data at HorecaHub is hosted in the EU/EEA, stored encrypted with AES-256 and transmitted over TLS 1.2 or higher. HorecaHub does not train AI models on customer data, and the language models used are contracted on zero data retention. A data processing agreement is available and breaches are reported within 72 hours. This page answers every privacy, GDPR and security question.
Are phone calls recorded, and do I need to tell guests?
Calls are processed so they can be handled and reviewed afterwards. The types of data involved and how they are processed are described in the data processing agreement on legal. You should inform your guests about this in your own privacy policy; HorecaHub can help with wording based on the DPA.
Can HorecaHub transfer guests to a staff member when needed?
Yes, HorecaHub can transfer conversations or enquiries to your team when human follow-up is needed. This applies to communication via phone, email and webchat. That way, HorecaHub supports your hospitality process rather than replacing your staff.
How long does HorecaHub store phone calls and emails?
HorecaHub stores data according to the agreements in the data processing agreement and your account configuration. HorecaHub handles communication via phone, email and webchat as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. Details about processing and retention periods are available at legal.
Can HorecaHub handle guest data in multiple languages without separate systems?
Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat within the same communication layer. HorecaHub continues to operate in line with GDPR agreements, with hosting in the EU/EEA and encryption using AES-256 and TLS 1.2+. The system does not replace your reservation system or POS.
What security does HorecaHub use for phone, email and webchat?
HorecaHub secures communication via phone, email and webchat with TLS 1.2+ during transmission and AES-256 encryption for stored data. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and processes data within the EU/EEA.
Can HorecaHub protect sensitive information from phone calls?
HorecaHub processes phone calls as part of its communication layer for hospitality businesses. Data is securely stored within the EU/EEA using AES-256 encryption and transmitted via TLS 1.2+. HorecaHub does not use customer data to train AI models.
Are phone calls handled through HorecaHub recorded and stored securely?
HorecaHub can process phone calls within your communication channels and secures stored data with AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub acts as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews and does not use customer data to train AI models. More legal information is available at legal.
How does HorecaHub protect data when connected to reservation systems?
HorecaHub uses TLS 1.2+ for data traffic and AES-256 encryption for stored data when connected to systems such as Zenchef, Guestplan and SevenRooms. HorecaHub does not replace your reservation system but adds an extra communication layer for guest contact.
What happens if my venue loses internet or phone service while HorecaHub is active?
HorecaHub depends on working connections for phone, email and webchat communication. If internet or phone services go down, communication may be limited until the connection is restored. Agreements about responsibilities and usage are described via legal.
How can I check whether HorecaHub uses the same information across phone, email and webchat?
HorecaHub can be configured centrally so the same information is used in phone, email and webchat conversations. This helps prevent guests receiving different answers across communication channels. You stay in control of updates and content at all times.
How does HorecaHub reduce risks when connecting with systems like Lightspeed or Deliverect?
HorecaHub works alongside systems such as Lightspeed, Deliverect, Untill or CCV and does not replace their functionality. Communication between systems is secured with TLS 1.2+ in transit, while stored data is protected with AES-256 encryption. HorecaHub does not use customer data to train AI models.
How long does HorecaHub store phone calls and chat conversations?
HorecaHub supports agreements on retention periods for phone calls, emails and webchat within your privacy and GDPR policy. Data is processed within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. More information about agreements and terms is available on legal.
How does HorecaHub handle guest data from phone calls and email?
HorecaHub processes guest data from phone calls, email and webchat as an additional communication layer alongside your existing systems such as Zenchef, Mews or Lightspeed. Data is processed securely within the EU/EEA and is not used to train AI models.
What happens if connected systems like Mews or OpenTable temporarily show incorrect data?
HorecaHub works alongside systems such as Mews or OpenTable and can only communicate based on the information available in those systems. If data is temporarily inconsistent, oversight from your organisation remains important for accurate guest communication. HorecaHub does not replace a reservation system, but supports the communication around it via phone, email and webchat.
How secure are phone calls through HorecaHub during transmission?
HorecaHub secures data during transmission with TLS 1.2+ so communication via phone, email and webchat is sent securely. HorecaHub complements existing hospitality solutions such as Tableo, TheFork or Untill and does not replace those systems. Data is also stored with AES-256 encryption within the EU/EEA.
Are phone calls recorded through HorecaHub and how does this work under GDPR?
HorecaHub can process phone calls as part of your guest communication, while you remain responsible for setting up GDPR-compliant processes for your guests. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and supports secure processing through EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ during transmission.
What happens if there is an outage affecting phone, email or webchat?
HorecaHub remains an additional communication layer and handles conversations via phone, email and webchat, but if there is an outage your own reservation system or POS will continue operating independently. Systems such as Zenchef, Mews, Lightspeed or Untill therefore continue working separately from HorecaHub. More information about responsibilities and liability is available at legal.
How long does HorecaHub store guest phone calls and emails?
HorecaHub supports retention periods for conversations via phone, email and webchat according to the agreements within your hospitality business. HorecaHub is an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and processes data within the EU/EEA using appropriate security measures. More information about agreements and data processing is available at legal.
Can I have recordings of phone calls deleted through HorecaHub?
HorecaHub can support processes that allow phone calls and other communication to be deleted in line with your privacy policy. HorecaHub processes communication for hospitality businesses via phone, email and webchat using EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ during transmission.
What guest data does HorecaHub process during a phone call?
HorecaHub processes the data needed to handle conversations via phone, email and webchat for your hospitality business. HorecaHub does not replace a reservation system or POS system such as OpenTable, Untill or CCV, but works alongside those systems within secure EU/EEA infrastructure.
How does HorecaHub protect guest data when connected to POS systems?
HorecaHub processes communication securely alongside POS systems such as Lightspeed, CCV, Untill and MplusKASSA without replacing those systems. Data is processed within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission.
How does HorecaHub prevent guests from receiving different answers by phone and webchat?
HorecaHub uses the same information source for phone, email and webchat so communication remains more consistent. HorecaHub works alongside systems such as SevenRooms, Tableo or CCV and retrieves information from the sources you manage. You can continue updating content whenever opening hours, menus or house rules change.
How is guest data secured when guests contact us by phone or chat?
HorecaHub secures data in transit using TLS 1.2 or higher and uses AES-256 encryption for stored data. HorecaHub processes conversations via phone, email and webchat as an additional communication layer alongside your existing hospitality systems. Guest data is not used for AI training.
Is data from webchat and email also stored in encrypted form?
Yes, HorecaHub secures stored data with AES-256 encryption at rest and uses TLS 1.2+ for data in transit. HorecaHub processes communication via phone, email and webchat for hospitality businesses and uses hosting within the EU/EEA. Customer data is not used to train AI models.
How does HorecaHub protect data during web chat conversations?
HorecaHub secures web chat traffic with TLS 1.2+ during transmission and AES-256 encryption for stored data. Hosting takes place within the EU/EEA. HorecaHub also does not use customer data to train AI models.
How does HorecaHub secure webchat on my hospitality website?
HorecaHub secures webchat traffic with TLS 1.2+ and encrypts stored data using AES-256 within EU/EEA hosting. HorecaHub is designed as an additional communication layer for hospitality businesses and does not replace your reservation system or POS system.
What does HorecaHub do with personal data from webchat conversations?
HorecaHub processes personal data from webchat conversations within secure EU/EEA hosting and protects data with AES-256 encryption and TLS 1.2+. HorecaHub is an additional communication layer alongside reservation and POS systems such as Guestplan, Lightspeed or OpenTable. Customer data is not used to train AI models.
What happens to personal data when a guest contacts us through HorecaHub webchat?
HorecaHub processes personal data from webchat only for communication with your guests and not for AI training. The data is processed securely within the EU/EEA using AES-256 encryption and TLS 1.2+.
Yes, HorecaHub secures email communication with TLS 1.2+ during transmission. Stored data is also encrypted with AES-256. HorecaHub remains an additional communication layer alongside systems such as Guestplan, TheFork or Mews.
Can HorecaHub automatically mask sensitive information in emails?
HorecaHub processes emails for hospitality businesses within secure EU/EEA environments and uses encryption for stored and transmitted data. HorecaHub acts as a communication layer alongside systems such as MplusKASSA, CCV or Deliverect and does not train AI models on customer data. You can find details about processing agreements and responsibilities at legal.
What security does HorecaHub use for guest email communication?
HorecaHub protects email traffic with TLS 1.2+ during transmission and uses AES-256 encryption for stored data within the EU/EEA. HorecaHub operates as an additional communication layer alongside systems such as Lightspeed, MplusKASSA or TheFork. Customer data is not used to further train AI models.
How does HorecaHub handle security for hospitality businesses with high email volumes?
HorecaHub processes email communication within secure EU/EEA infrastructure using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub acts as an additional communication layer alongside systems such as Zenchef, Mews or SevenRooms and does not use customer data for AI training.
Will I become dependent on HorecaHub for reservations or payments?
No, HorecaHub does not replace your reservation system or POS system and handles communication alongside your existing software. Systems such as TheFork, Tableo, CCV or Deliverect keep their own role within your operations. This allows you to keep operational processes separate from the HorecaHub communication layer.
Can HorecaHub work with my reservation system without taking over guest data?
Yes, HorecaHub can operate as an additional communication layer alongside reservation systems such as Guestplan, TheFork or Tableo without replacing them. HorecaHub handles communication channels including phone, email and webchat within the GDPR agreements set out in the data processing agreement. Hosting takes place within the EU/EEA.
What happens to privacy data when HorecaHub is connected to Lightspeed or MplusKASSA?
HorecaHub remains an additional communication layer when working with systems such as Lightspeed, MplusKASSA or Deliverect. HorecaHub processes communication data in line with the data processing agreement and uses EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ in transit. Customer data is not used for AI training.
Can I use HorecaHub without replacing my POS system?
Yes, HorecaHub does not replace your POS system and works as an additional communication layer alongside solutions such as Untill, CCV or Lightspeed. HorecaHub handles communication via phone, email and webchat and processes data in line with GDPR agreements. Hosting takes place within the EU/EEA.
How does HorecaHub handle privacy for hotel communication through Mews?
HorecaHub works alongside hotel software such as Mews as an additional communication layer for phone, email and webchat. HorecaHub uses EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models.
What happens if the connection with my reservation system stops working temporarily?
If a connection is temporarily unavailable, HorecaHub continues to operate as a communication layer for phone, email and webchat. HorecaHub does not replace reservation systems such as Zenchef or TheFork, and you keep access to your existing processes. Details about responsibilities and availability can be found in legal.
Can HorecaHub securely work with both my POS system and reservation software?
HorecaHub can operate as an additional communication layer alongside reservation and POS systems such as Guestplan, OpenTable, Lightspeed and MplusKASSA. During processing, HorecaHub uses TLS 1.2+ for data traffic and AES-256 encryption for stored data.
How does HorecaHub stay in control of responses if my reservation system is temporarily unavailable?
HorecaHub remains an additional communication layer and can handle conversations based on available information if systems such as Zenchef, Guestplan or Mews are temporarily unavailable. HorecaHub does not replace your reservation system or POS and can be configured to forward uncertain requests to your team. This helps reduce incorrect confirmations.
Can HorecaHub follow privacy rules for hotel guests and restaurant bookings?
HorecaHub can process communication related to hotel guests and restaurant bookings within GDPR guidelines as an additional layer alongside systems such as Mews, Guestplan or OpenTable. HorecaHub uses EU/EEA hosting, encryption and agreements through a data processing agreement.
Can I use HorecaHub without AI models learning from my reservation data?
Yes, HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Guestplan or Mews. Data is processed within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transfer.
How does HorecaHub handle security when connecting with Zenchef or OpenTable?
HorecaHub uses secure connections with TLS 1.2+ and processes data within the EU/EEA when working with systems such as Zenchef or OpenTable. Those reservation systems remain the primary source for bookings, while HorecaHub manages guest communication. Customer data is not used for AI training.
How do I prevent HorecaHub from giving incorrect answers about reservations or opening hours?
HorecaHub uses the information you provide or that is available through connected systems such as Guestplan, TheFork or OpenTable. HorecaHub does not replace these systems but complements them as a communication layer across phone, email and webchat. You decide which information can actively be used in guest communication.
What happens if the connection with my reservation system temporarily shows errors?
HorecaHub can handle situations where connected systems such as SevenRooms, Zenchef or Tableo temporarily display incomplete or inconsistent data. HorecaHub remains an additional communication layer and does not replace your reservation system. You can decide how cautious responses should be when information appears unreliable.
Can I limit HorecaHub to informational replies only, without reservation changes?
Yes, HorecaHub can be used for specific communication tasks via phone, email and webchat without replacing your reservation system or POS. This means you decide which processes run through HorecaHub and which actions are handled only by staff or systems such as OpenTable, Tableo or MplusKASSA.
What happens if the internet connection or a linked system is temporarily unavailable?
If there are temporary issues with the internet connection or linked systems, HorecaHub may limit conversations or transfer them to your staff. HorecaHub works alongside existing solutions such as Zenchef, OpenTable or Lightspeed and depends on the data available from those systems. Responsibilities relating to availability and usage are described at legal.
Can HorecaHub work securely with my existing reservation system and POS?
Yes, HorecaHub is designed as an additional communication layer alongside existing systems such as Zenchef, TheFork, Lightspeed or CCV. HorecaHub handles communication via phone, email and webchat and uses security measures including AES-256 encryption and TLS 1.2+. Your existing reservation and POS systems remain the primary systems of record.
Yes. HorecaHub processes guest data as a processor under the GDPR and only on behalf of the hospitality business, which remains the data controller. A data processing agreement is available, data is stored within the EU/EEA, and data is not sold. Any data breach is reported within 72 hours. The full terms are available at legal.
Where is my data stored?
HorecaHub stores guest and conversation data within the EU/EEA. Data is encrypted at rest using AES-256 and in transit using TLS 1.2 or higher. Your hospitality business remains the owner of its data. Which data is processed and how long it is retained is set out in the data processing agreement at legal.
Does HorecaHub train AI models on my guest or conversation data?
No. HorecaHub does not train AI models on customer guest or conversation data and does not sell data. The language model providers used by HorecaHub are contractually bound to zero data retention: they do not store submitted conversations or use them for training. This is defined in the data processing agreement at legal.
Do I get a data processing agreement (DPA)?
Yes. HorecaHub provides a standard data processing agreement (DPA), which you can read in full at legal. It covers HorecaHub’s role as processor, the security measures in place, subprocessors, retention periods, and the obligation to report a data breach within 72 hours. A separate negotiation round is not required.
Where can I find HorecaHub’s data processing agreement?
The full data processing agreement is available on legal together with the general terms, privacy policy and terms of use. You can review the document there before signing. If you have questions about a specific clause, you can contact info@horecahub.ai.
Does HorecaHub use my guest data to train AI models?
No. HorecaHub does not train AI models on customer or guest data and does not sell data to third parties. The language model subprocessors used by HorecaHub operate under zero data retention agreements, meaning they do not store submitted content or use it for training. This is defined in the data processing agreement on legal.
What happens if there is a data breach?
HorecaHub reports a data breach within 72 hours, as set out in the data processing agreement on legal. You will receive information about what happened, which data was involved and what measures have been taken, so you can meet your own obligations as the data controller.
How is my data technically secured?
Data is hosted within the EU/EEA, encrypted at rest with AES-256 and protected in transit with TLS 1.2 or higher. Access is limited to employees who need it for support and administration. The full details are included in the data processing agreement on legal.
Can I have my data deleted if I stop using HorecaHub?
Yes. When the partnership ends, data is deleted or returned in line with the agreements set out in the data processing agreement on legal. If you want specific data removed during the contract period, for example at a guest’s request, you can arrange this via info@horecahub.ai.
Can guests request access to data processed through HorecaHub?
Yes, HorecaHub supports organisations with GDPR requests from guests relating to data processed through phone, email or webchat. HorecaHub operates as a communication layer alongside systems such as OpenTable, SevenRooms or Untill and processes data according to the agreements in the data processing agreement. Legal information is available at legal.
What is HorecaHub’s role under GDPR for my restaurant or hotel?
HorecaHub acts as a processor of communication data on behalf of your organisation when handling calls, emails or chats. HorecaHub supports hospitality businesses as an additional communication layer alongside systems such as Mews, Nostium or CCV. A data processing agreement is available, and legal documentation can be found at legal.
How quickly does HorecaHub report a security incident or data breach?
HorecaHub follows a data breach notification obligation within 72 hours where required under GDPR. HorecaHub processes communication via phone, email and webchat and uses technical security measures such as AES-256 encryption and TLS 1.2+. More legal information is available at legal.
Can HorecaHub set up privacy agreements for multiple venues or restaurant groups?
Yes, HorecaHub supports hospitality organisations such as restaurant groups and event venues with central GDPR agreements through a data processing agreement. HorecaHub processes communication via phone, email and webchat and remains complementary to systems such as Zenchef, SevenRooms or OpenTable. Legal documents are available at legal.
Is HorecaHub suitable for hotels handling privacy-sensitive guest communication?
Yes, HorecaHub supports hotels with phone, email and webchat communication without replacing hotel software such as Mews. Data is processed within the EU/EEA with AES-256 encryption and TLS 1.2+ security.
Are my guest details stored within the EU when using HorecaHub?
Yes, HorecaHub hosts data within the EU/EEA. Data is protected with AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace those systems.
What rights do guests have over data processed through HorecaHub?
Guests may have rights such as access, correction or deletion of personal data processed through HorecaHub. HorecaHub supports hospitality businesses as an additional communication layer for phone, email and webchat. More information is available at legal.
Can HorecaHub be used without access to all guest data?
Yes, HorecaHub is an additional communication layer and does not replace your reservation system or POS system. Depending on the integration with systems such as Zenchef, Tableo or Mews, only the information needed for phone, email and webchat may be processed.
What happens to privacy data if I use multiple communication channels?
HorecaHub processes data from phone, email and web chat within the same additional communication layer. HorecaHub uses AES-256 encryption for storage and TLS 1.2+ for data transmission. Customer data is not used for AI training.
Can HorecaHub help with privacy management for restaurant groups or hotels?
Yes, HorecaHub supports restaurants, hotels and hospitality groups with centralised communication across phone, email and web chat. HorecaHub offers a data processing agreement and processes data within the EU/EEA using appropriate encryption and security measures. More information is available at legal.
Can I sign a data processing agreement with HorecaHub for my restaurant or hotel?
HorecaHub offers a data processing agreement for hospitality businesses that process personal data via phone, email and webchat. HorecaHub works as an additional communication layer alongside systems such as OpenTable, SevenRooms or Lightspeed and hosts data within the EU/EEA. More information is available at legal.
Does HorecaHub store data outside Europe?
HorecaHub hosts data within the EU/EEA and uses secure processing with AES-256 encryption and TLS 1.2+ connections. For AI processing, HorecaHub only uses sub-processors with zero-data-retention, and customer data is not used to train AI models.
Can HorecaHub delete guest data if a guest requests it?
HorecaHub supports GDPR processes related to personal data so hospitality businesses can handle guest requests via phone, email and webchat. HorecaHub remains an additional communication layer alongside systems such as TheFork, Tableo or Mews. More information is available at legal.
What happens to my data if I stop using HorecaHub?
HorecaHub documents agreements about data processing and management in its contractual documentation and data processing agreement. HorecaHub remains an additional communication layer alongside your reservation or POS system. More information is available at legal.
Can HorecaHub process privacy-sensitive hotel information in multiple languages?
HorecaHub can communicate with guests in multiple languages via phone, email and webchat with secure processing within the EU/EEA. Data is stored using encryption and customer data is not used to train AI models.
Can HorecaHub help with GDPR management across multiple hotels or restaurant locations?
HorecaHub can support communication management for multiple locations via phone, email and webchat, including GDPR arrangements through a data processing agreement. HorecaHub works alongside systems such as Mews, SevenRooms and Zenchef. More information is available at legal.
Can I review HorecaHub’s terms on liability and data breaches in advance?
HorecaHub provides agreements on usage, responsibilities and reporting through legal. This also includes information about data breach procedures and cooperation as a data processor. HorecaHub additionally offers a data processing agreement for hospitality businesses that process personal data.
Can HorecaHub report a data breach in line with GDPR rules?
HorecaHub supports mandatory data breach reporting and can handle incidents in line with the GDPR requirement to report within 72 hours. HorecaHub processes data within the EU/EEA and uses security measures such as AES-256 encryption and TLS 1.2+ for communication.
Can I put GDPR agreements in place with HorecaHub for my hospitality business?
HorecaHub provides a data processing agreement for hospitality businesses that want to formalise GDPR arrangements for phone, email and webchat communication. HorecaHub uses EU/EEA hosting, zero-data-retention with LLM subprocessors and encrypted data storage. Legal information is available at legal.
How is data encrypted at HorecaHub?
HorecaHub secures data with AES-256 encryption at rest and TLS 1.2+ during transmission of phone, email and webchat traffic. The communication layer works alongside existing hospitality solutions such as SevenRooms, CCV or Untill.
Can a guest request access to data processed through HorecaHub?
HorecaHub supports hospitality businesses with handling GDPR requests such as access to data from phone, email and webchat communication. Processing takes place within the EU/EEA and can be covered in a data processing agreement via legal.
What privacy measures does HorecaHub use for leisure businesses and event venues?
HorecaHub uses privacy measures including EU/EEA hosting, AES-256 encryption, TLS 1.2+ and zero-data-retention with LLM subprocessors for leisure businesses and event venues. HorecaHub processes communication via phone, email and webchat as an additional layer on top of existing systems.
Where does HorecaHub host data from my restaurant or hotel?
HorecaHub hosts data within the EU/EEA so processing takes place under European privacy regulations. HorecaHub handles communication via phone, email and webchat as an additional layer alongside systems such as OpenTable, SevenRooms or Lightspeed. Data is secured with AES-256 encryption at rest and TLS 1.2+ during transmission.
Can HorecaHub support privacy settings for multiple restaurant locations?
Yes, HorecaHub can be used across multiple hospitality or hotel locations while data processing remains within the EU/EEA. HorecaHub works as a communication layer alongside systems such as Zenchef, SevenRooms or Mews and does not use customer data for AI training. A data processing agreement is available via legal.
Can HorecaHub communicate with international hotel guests in a privacy-compliant way?
Yes, HorecaHub can communicate with guests in multiple languages while data processing takes place within the EU/EEA under European privacy regulations. HorecaHub supports communication via phone, email and webchat alongside systems such as Mews or SevenRooms. Data is secured with AES-256 encryption and TLS 1.2+.
Can HorecaHub support privacy agreements for leisure businesses with high volumes of guest contact?
Yes, HorecaHub supports leisure businesses and event venues with secure communication via phone, email and webchat within the EU/EEA. HorecaHub works alongside systems such as Guestplan, Deliverect or CCV and does not use customer data for AI training. A data processing agreement is available via legal.
How quickly does HorecaHub respond to a security incident involving guest data?
HorecaHub supports data breach notification requirements and can report incidents within 72 hours under GDPR where required. HorecaHub processes communication as an additional layer alongside reservation and POS systems such as Untill, Mews or OpenTable. Data remains within the EU/EEA and is protected with AES-256 encryption and TLS 1.2+.
Can I sign a data processing agreement with HorecaHub for my restaurant or hotel?
Yes, HorecaHub offers a data processing agreement for hospitality businesses that handle personal data through phone, email or webchat. The agreement reflects HorecaHub’s role as an additional communication layer alongside reservation and POS systems, and the documents are available via legal.
Does HorecaHub keep my restaurant’s guest data within Europe?
Yes, HorecaHub hosts data within the EU/EEA for communication via phone, email and webchat. HorecaHub also uses AES-256 encryption for stored data and TLS 1.2+ for data traffic between systems and guests.
Can HorecaHub handle privacy compliance for multilingual communication with international guests?
Yes, HorecaHub can communicate with guests in multiple languages while maintaining the same privacy and security measures. HorecaHub processes communication as an additional layer alongside systems such as TheFork, SevenRooms or Mews, without using customer data to train AI models.
Can HorecaHub help manage privacy for restaurant groups with multiple locations?
Yes, HorecaHub can be used as a central communication layer for multiple hospitality or hotel locations, with support for GDPR arrangements per organisation. HorecaHub works alongside existing systems such as OpenTable, Tableo or Nostium.
Can HorecaHub support GDPR processes for hotel groups and restaurant chains?
HorecaHub can support privacy and data processing arrangements for organisations with multiple locations, such as hotels, restaurants and leisure businesses. HorecaHub processes communication centrally via phone, email and webchat and provides a data processing agreement through legal.
Can a guest ask for their data to be deleted if it was shared through HorecaHub?
HorecaHub can support processes that help your hospitality business handle requests to delete personal data. HorecaHub processes communication as an additional layer alongside systems such as TheFork, Tableo or Deliverect and provides a data processing agreement via legal.
Can HorecaHub support privacy compliance for multilingual guest communication?
HorecaHub can communicate with guests in multiple languages while supporting your hospitality business’s privacy requirements. HorecaHub processes communication via phone, email and webchat within the EU/EEA without using customer data for AI training.
Can HorecaHub act as a data processor under GDPR for my hospitality business?
HorecaHub can act as a data processor for communication via phone, email and webchat within your hospitality business. HorecaHub provides a data processing agreement via legal and processes data within the EU/EEA with appropriate security measures.
What guest data does HorecaHub use during calls, emails and chats?
HorecaHub uses the data needed to handle communication by phone, email and webchat. HorecaHub can integrate with systems such as SevenRooms, Tableo or Deliverect, but does not replace them. Data is hosted within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transport.
Can I use HorecaHub without AI models training on my guest data?
Yes, HorecaHub does not train AI models on customer data processed through phone, email or webchat. HorecaHub uses LLM sub-processors with zero-data-retention and offers a data processing agreement via legal. Data is hosted within the EU/EEA and secured with AES-256 encryption and TLS 1.2+.
Does HorecaHub use my guest data to train AI models?
No, HorecaHub does not use customer data to train AI models. HorecaHub processes communication via phone, email and webchat as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. For AI processing, HorecaHub works with LLM subprocessors based on zero-data-retention.
What encryption does HorecaHub use for stored guest data?
HorecaHub secures stored data with AES-256 encryption at rest. Traffic between systems and users is protected using TLS 1.2 or higher during transmission. This supports secure processing of communication via phone, email and webchat.
Can HorecaHub help with GDPR requests from guests, such as access or correction requests?
Yes, HorecaHub can support the handling of GDPR requests relating to guest communication data. HorecaHub acts as a communication layer for phone, email and webchat and can work alongside your existing systems such as OpenTable or SevenRooms. Information about responsibilities and agreements is available via legal.
What happens to guest data if I stop using HorecaHub?
When your agreement with HorecaHub ends, any arrangements around processing and deleting data depend on the contractual terms agreed with HorecaHub. HorecaHub processes communication data as an additional layer alongside systems such as Guestplan or MplusKASSA. More information about legal agreements is available at legal.
Can I use HorecaHub without AI providers storing my data?
Yes, HorecaHub works with LLM subprocessors based on zero-data-retention. HorecaHub processes communication via phone, email and webchat without using customer data for AI training. This supports privacy-conscious use within restaurants, hotels and other hospitality businesses.
How does HorecaHub support GDPR data breach notification requirements?
HorecaHub supports GDPR data breach notification requirements with procedures for reporting within 72 hours where legally required. HorecaHub processes communication via phone, email and webchat and uses security measures such as AES-256 encryption and TLS 1.2+. Further agreements are described at legal.
Can HorecaHub support privacy compliance for hospitality businesses handling multiple communication channels at once?
Yes, HorecaHub supports privacy-conscious communication processing across phone, email and webchat within one environment. HorecaHub remains an additional communication layer alongside systems such as Deliverect, Untill or Tableo. Data is hosted within the EU or EEA and is not used for AI training.
How does HorecaHub make sure only authorised parties can send data?
HorecaHub uses TLS 1.2 or higher to securely transmit data between users and connected systems. For stored data, HorecaHub uses AES-256 encryption at rest. HorecaHub processes communications as an additional layer alongside existing hospitality systems.
Can HorecaHub support a privacy-focused approach for hotels with international guests?
Yes, HorecaHub can communicate with guests in multiple languages and supports privacy-conscious communication via phone, email and webchat. Data is hosted within the EU or EEA and is not used for AI training. HorecaHub works alongside existing hotel and reservation systems such as Mews or OpenTable.
Can I decide which questions HorecaHub should never answer automatically?
Yes, HorecaHub can be configured so that certain topics are always passed on to your staff via phone, email or webchat. You decide which information can be shared automatically and which cannot. This helps you stay in control of sensitive or exceptional situations.
Can I configure HorecaHub differently for each location in a restaurant group?
Yes, HorecaHub can be configured per location or brand concept so communication matches the way each venue operates. HorecaHub supports restaurant groups, hotels and leisure businesses without replacing existing systems such as SevenRooms or Nostium. This allows you to keep control over local information and processes.
Will my restaurant still be reachable if staff cannot answer straight away?
Yes, HorecaHub can handle incoming communication via phone, email and webchat when your team is temporarily unavailable. HorecaHub does not replace reservation or POS systems such as Untill, CCV or MplusKASSA, but supports the communication around them. This gives your guests an additional channel to stay in touch.
How can I keep track of what HorecaHub communicates to guests?
HorecaHub gives you visibility into communication across phone, email and webchat, so you can review what information is being shared with guests. This helps you stay in control of your communication flows without replacing your existing reservation or POS system. HorecaHub works alongside platforms such as TheFork, Zenchef or CCV.
Can HorecaHub automatically forward sensitive guest questions to staff?
Yes, HorecaHub can act as a communication layer that forwards certain questions to your team when human review is needed. This is relevant for hotels, restaurants and leisure businesses that want to handle guest communication carefully. HorecaHub supports multiple languages across phone, email and webchat.
How secure is AI software for hospitality businesses?
HorecaHub hosts guest data within the EU/EEA, encrypts data at rest with AES-256 and in transit with TLS 1.2 or higher. No data is sold and no AI models are trained on customer data. Our LLM providers are contracted on zero data retention. Full details are included in the data processing agreement on legal.
What happens to call recordings and transcripts?
HorecaHub only uses conversations and transcripts to handle the interaction and make it available for review afterwards, and stores them according to the retention periods in the data processing agreement. They are not sold and are not used to train AI models. Your hospitality business can request deletion of data. See legal.
What happens if a guest asks something the AI doesn’t know?
HorecaHub does not invent answers when information is missing and can transfer the conversation to your team by phone, email or webchat. You decide which information is available to HorecaHub and which questions should always go directly to staff. This helps you stay in control of guest communication.
How do I stop HorecaHub giving guests incorrect information?
HorecaHub works with the information you provide and can connect with systems such as Zenchef, Guestplan, Mews or Lightspeed to use up-to-date data. You decide which answers, opening hours, menu details or procedures are available within HorecaHub. This keeps it as an additional communication layer alongside your existing systems.
Can I control what HorecaHub communicates on behalf of my business?
Yes, HorecaHub supports control over the information shared with guests through phone, email and webchat. You decide which details are available and which topics should be forwarded to your team. This means your business stays in control of communication.
What happens if HorecaHub is temporarily unavailable?
If HorecaHub has a disruption or temporary outage, your existing reservation systems and POS systems continue operating independently. HorecaHub is an additional communication layer and does not replace systems such as OpenTable, SevenRooms, Untill or MplusKASSA. You can find details about availability and responsibilities at legal.
Who is liable if an AI assistant gives incorrect information to a guest?
The agreements about responsibilities and liability for HorecaHub are described in legal. HorecaHub works as an additional communication layer based on the information and settings managed by your business. You remain in control of which information is available to guests.
Does HorecaHub use foreign AI services for guest conversations?
HorecaHub only uses LLM subprocessors with zero-data-retention for AI functionality within the communication layer. HorecaHub hosts data within the EU/EEA and does not use customer data to train AI models. This applies to communication via phone, email and webchat.
Can I review messages before HorecaHub replies to guests automatically?
Yes, HorecaHub can be configured so you review communication before replies are sent automatically to guests. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed, and you decide which processes run automatically. Information about responsibilities and usage is available via legal.
How does HorecaHub prevent outdated information being sent to guests?
HorecaHub works with the information you provide and that you can update whenever opening hours, menus or house rules change. HorecaHub complements reservation systems such as Guestplan, OpenTable or SevenRooms rather than replacing them. This allows you to stay in control of which up-to-date information is communicated to guests.
Can I control what information HorecaHub uses in guest conversations?
Yes, HorecaHub can be configured using the information and scenarios you want to make available for guest communication. HorecaHub supports communication by phone, email and webchat without replacing your POS or reservation system. This means you stay in control of the content and information used in conversations.
How can I see exactly what HorecaHub has said to guests?
HorecaHub processes conversations via phone, email and webchat so your business keeps visibility over guest communication. This allows you to review responses and adjust processes where needed. Data is stored within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission.
Can HorecaHub handle unexpected or unclear guest questions?
Yes, HorecaHub can manage conversations in multiple languages and respond to a wide range of guest questions via phone, email and webchat. HorecaHub works as an additional communication layer alongside systems such as Tableo, Mews or Deliverect. You decide which information is available for responses.
Can HorecaHub communicate safely with guests in multiple languages?
Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat, with secure data processing within the EU/EEA. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention.
Can HorecaHub work securely with OpenTable or SevenRooms?
Yes, HorecaHub can work with systems such as OpenTable and SevenRooms without replacing those reservation systems. HorecaHub acts as an additional communication layer and processes data with EU/EEA hosting, AES-256 encryption and TLS 1.2+ security.
What happens if HorecaHub is unsure about an answer to a guest?
HorecaHub can handle conversations via phone, email and web chat, but it can also flag when a question needs manual follow-up if information is missing or unclear. This means you stay in control of guest communication. HorecaHub is an additional communication layer and works alongside systems such as Zenchef, Mews or Lightspeed.
Can I update opening hours or menu information directly in HorecaHub?
Yes, HorecaHub uses the information you make available for communication via phone, email and web chat. Keeping your information up to date helps prevent guests from receiving outdated details. HorecaHub complements reservation systems such as Guestplan, TheFork and OpenTable rather than replacing them.
How does HorecaHub prevent different locations from sending conflicting information?
HorecaHub can use separate communication settings for each location across phone, email and web chat, so information remains manageable per site. This is relevant for restaurant groups, hotels and leisure businesses with multiple locations. HorecaHub works alongside existing systems such as SevenRooms, Mews or Untill.
Can I review HorecaHub conversations afterwards if a guest makes a complaint?
Yes, HorecaHub supports communication by phone, email and webchat, so you can review what information was shared with guests. This helps with internal checks and handling follow-up questions or complaints. For agreements about responsibilities and liability, HorecaHub refers you to legal.
What if a staff member tells guests something different from HorecaHub?
HorecaHub uses the information and instructions you provide for communication by phone, email and webchat. It is therefore important to keep your internal processes and guest information centrally updated. HorecaHub works alongside systems such as Tableo, Nostium or Deliverect.
Can I temporarily switch off HorecaHub if I only want to use manual communication?
Yes, HorecaHub is an additional communication layer for phone, email and webchat and does not replace your reservation system or POS system. This means your existing setup with platforms such as Zenchef, Lightspeed or CCV continues to operate independently. You stay in control of how and when HorecaHub is used.
How do I know HorecaHub is using up-to-date information during busy service hours?
HorecaHub uses the information you make available for communication by phone, email and webchat. During busy periods, it is therefore important to update changes to opening hours, availability or events in good time. HorecaHub works alongside existing systems such as OpenTable, SevenRooms and MplusKASSA.
Where can I find the agreements about responsibility and use of HorecaHub?
You can find agreements about the use, responsibilities and liability of HorecaHub in the documentation at legal. HorecaHub handles communication by phone, email and webchat as an additional layer alongside existing hospitality solutions. A data processing agreement is also available for privacy and data handling purposes.
What happens if HorecaHub is unsure how to answer a guest question?
HorecaHub can transfer the conversation to your team or only provide answers based on information you have approved. This allows you to stay in control of communication across phone, email and webchat. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace those systems.
How do I stop HorecaHub from sending incorrect information to guests?
HorecaHub uses the information and instructions you provide, and you decide which content can be actively used. This keeps you in control of opening hours, packages or house rules across phone, email and webchat communication. HorecaHub complements existing systems such as Guestplan, TheFork or Untill rather than replacing their function.
Can I step into HorecaHub conversations at any time as the business owner?
Yes, HorecaHub is designed as an additional communication layer while your organisation remains in control of processes and information. You can adjust communication, change workflows or have conversations taken over by your staff. HorecaHub operates alongside reservation and POS systems such as OpenTable, MplusKASSA or CCV.
What happens if HorecaHub has an outage?
In the event of an outage, HorecaHub remains a separate communication layer and does not replace your business’s reservation or POS systems. This means systems such as SevenRooms, Mews, Lightspeed or Deliverect continue operating independently. You can find details about availability and responsibilities at legal.
Who is responsible if a guest receives incorrect information through HorecaHub?
Agreements regarding responsibilities, usage and liability for HorecaHub are described at legal. HorecaHub supports communication via phone, email and webchat while you remain in control of the information being used. The platform works alongside systems such as Zenchef, Tableo or Nostium.
Can HorecaHub be limited to specific types of guest questions?
Yes, HorecaHub can be configured for specific topics or communication channels within your hospitality business. For example, you can decide which information is available to guests via phone, email or webchat. HorecaHub remains an addition to existing systems such as Guestplan, OpenTable or Lightspeed.
How does HorecaHub keep guest communication reliable during busy hospitality hours?
HorecaHub handles guest communication across phone, email and webchat using the information your organisation provides. This allows you to centrally manage which up-to-date information is used during service hours or events. HorecaHub works alongside existing systems such as Mews, SevenRooms and Deliverect without replacing them.
Can I control which staff members have access to HorecaHub?
Yes, HorecaHub can be used with access permissions that match how your restaurant, hotel or hospitality business operates. This allows you to control who manages communication or updates information across phone, email and webchat workflows. HorecaHub works alongside systems such as CCV, Untill and MplusKASSA.
Can HorecaHub be set up without access to full guest profiles?
HorecaHub can be used as a communication layer without requiring all available guest data from connected systems. HorecaHub works alongside platforms such as OpenTable, Mews or Lightspeed and processes data within the EU/EEA.
Does HorecaHub use my conversations to improve its AI?
HorecaHub does not use customer data to train AI models and works with LLM subprocessors that apply zero-data-retention. HorecaHub handles communication via phone, email and webchat as an additional layer alongside systems such as Untill, CCV or Deliverect.
Can HorecaHub prevent guests from receiving outdated menu or opening hours information?
HorecaHub uses the information you make available and can be updated when opening hours, menus or house rules change. HorecaHub works alongside systems such as TheFork, OpenTable or SevenRooms and does not replace them. You stay in control of which information is actively used across phone, email and webchat.
Can I start by using HorecaHub only for simple guest questions?
HorecaHub can be configured for specific types of communication, such as opening hours, accessibility or general guest questions. This allows you to control which topics are handled automatically and which conversations go directly to staff. HorecaHub remains an additional communication layer alongside your existing systems.
Can HorecaHub automatically hand over complex questions to a staff member?
HorecaHub can act as the first communication layer and pass complex or unclear questions to your staff when needed. This is useful in situations where extra context or manual control is required. HorecaHub supports your team without replacing your reservation system or POS system.
Can HorecaHub hold back replies until I approve them first?
Yes, HorecaHub can be configured so that certain information or communication flows are reviewed by your team before guests receive a reply. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. This helps you stay in control of sensitive or changing information across phone, email and webchat.
How does HorecaHub prevent staff from accidentally leaving outdated information in place?
HorecaHub works with information provided by you or your organisation, so updates can be managed centrally across phone, email and webchat. HorecaHub does not replace reservation or POS systems such as OpenTable, Guestplan or Untill, but works alongside them. This allows you to manage changes in one place and keep communication more consistent.
Can HorecaHub tell the difference between confirmed information and assumptions?
Yes, HorecaHub can be configured to respond only based on recorded information and avoid communicating unconfirmed assumptions to guests. This helps hospitality businesses keep communication via phone, email and webchat more manageable. HorecaHub works alongside existing systems such as SevenRooms, Tableo or MplusKASSA.
Can I define which information HorecaHub should never answer automatically?
Yes, HorecaHub can be configured with restrictions for specific topics or question types that should always be handled by your staff. This helps you maintain control over sensitive communication within your hospitality business. HorecaHub supports this across phone, email and webchat and works alongside systems such as Guestplan, Lightspeed or Deliverect.
How does HorecaHub reduce risks around access to guest information?
HorecaHub uses security measures such as hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during data transfer. In addition, AI models are not trained on customer data, and HorecaHub uses LLM subprocessors with zero-data-retention. More information about agreements and responsibilities is available at legal.
Can I use HorecaHub without data being stored outside my region in Europe?
Yes, HorecaHub processes and hosts data within the EU/EEA so your data remains subject to European privacy legislation. HorecaHub supports hospitality businesses through phone, email and webchat, alongside solutions such as Nostium, Tableo or Deliverect. Data is secured with AES-256 encryption and TLS 1.2+.
What happens if a guest asks HorecaHub something with no clear information available?
HorecaHub does not give a definitive answer when information is missing or uncertain and can hand the conversation over to a member of staff. HorecaHub works as a communication layer alongside systems such as Zenchef, Mews or Lightspeed and only uses the information you make available. This allows you to stay in control of what guests are and are not told.
Can I decide myself when HorecaHub should hand over to a staff member?
Yes, with HorecaHub you can decide which questions are handled automatically and which are sent directly to a member of staff. HorecaHub supports communication via phone, email and webchat while remaining an additional layer alongside your existing reservation or POS system. This helps you stay in control of higher-risk or exceptional situations as a hospitality business owner.
Can HorecaHub change replies without me knowing?
No, HorecaHub works with information and settings managed by your organisation. HorecaHub handles communication via phone, email and webchat while remaining an additional layer alongside systems such as Untill, MplusKASSA or Mews. This allows you to keep visibility over which information is being used in guest communication.
How do I stay in control of HorecaHub’s multilingual replies?
HorecaHub can communicate with guests in multiple languages while you decide which information and instructions are used. HorecaHub supports communication via phone, email and webchat and complements existing systems such as OpenTable or Lightspeed. This keeps your content centrally managed, even for multilingual guest enquiries.
What do the terms say about HorecaHub’s liability for errors or outages?
Agreements about liability, responsibilities and data processing through HorecaHub are described on legal. HorecaHub works as an additional communication layer alongside your existing reservation and POS systems and does not replace those systems. You can review the documentation in advance for specific legal arrangements.
Can HorecaHub continue working securely if multiple employees update information?
HorecaHub supports centralised communication via phone, email and webchat so information can be managed from one environment. HorecaHub complements systems such as CCV, Deliverect or Guestplan rather than replacing them. This allows you to manage updates in a controlled way and reduce the risk of conflicting guest information.
Can I control which staff members have access to conversations in HorecaHub?
HorecaHub supports controlled access to guest communication, so not every staff member automatically sees every conversation. HorecaHub remains an additional communication layer alongside existing hospitality solutions such as Untill, CCV or Guestplan.
Can HorecaHub hand over a conversation if the answer isn’t reliable enough?
Yes, HorecaHub can transfer conversations by phone, email and webchat to a member of staff when information is missing or the confidence level is too low. HorecaHub works as an additional communication layer alongside systems such as Guestplan, TheFork or SevenRooms, so it does not need to answer every question independently.
How do I stop HorecaHub mentioning outdated menus or promotions to guests?
HorecaHub uses the information you make available and works as an additional communication layer alongside your existing systems. You stay in control of which information is actively available for phone, email and webchat, so outdated details can be updated or removed whenever needed.
What happens if a guest receives conflicting information through different channels?
HorecaHub handles communication across phone, email and webchat as one additional communication layer alongside your existing systems. You manage the source information yourself, helping communication stay as consistent as possible with data from systems such as Zenchef, Mews or Deliverect.
Can HorecaHub work in multiple languages without adding its own information?
Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat without replacing your reservation system or POS. You decide which information is available, so translations stay aligned with your current data and way of working.
How do I stay in control when both my staff and HorecaHub are communicating with guests?
HorecaHub supports communication via phone, email and webchat as an additional layer alongside your existing processes and systems. This allows you to decide which conversations are automated and which are handled by staff within systems such as Mews, OpenTable or CCV.
Where can I find the terms about liability and service outages for HorecaHub?
The terms covering responsibility, usage and liability for HorecaHub are available at legal. HorecaHub works as an additional AI communication layer for phone, email and webchat and does not replace your reservation system, POS system or existing software from providers such as Zenchef, Lightspeed or Guestplan.
What happens if HorecaHub cannot confirm an answer with certainty?
HorecaHub can transfer a question to your team when the available information is unclear or incomplete. HorecaHub works as a communication layer alongside systems such as Zenchef, Mews or Lightspeed and only uses the information you make available. This allows you to stay in control of what guests are and are not told automatically.
Can I decide which information HorecaHub is allowed to use in conversations?
Yes, with HorecaHub you decide which information is available for phone, email and webchat conversations. HorecaHub complements reservation and POS systems such as Guestplan, OpenTable or Untill rather than replacing them. This means you can continue to manage process or communication changes centrally.
Can I review the answers HorecaHub gives to guests?
Yes, HorecaHub is designed as a supporting communication layer that keeps you in control of the information shared with guests. HorecaHub does not replace systems such as TheFork, MplusKASSA or Deliverect, but uses configured data to answer questions. Information about responsibilities and usage can be found at legal.
Can HorecaHub automatically respond in multiple languages without adding its own interpretations?
HorecaHub can communicate with guests in multiple languages based on the information you make available. HorecaHub works as a communication layer alongside systems such as Mews, Guestplan or Nostium and does not add independent reservation or POS management. This gives you more control over consistent multilingual communication.
Where are HorecaHub servers hosted?
HorecaHub hosts data within the EU or EEA. HorecaHub uses security measures such as AES-256 encryption at rest and TLS 1.2 or higher during transmission. Guest data is not used to train AI models.