View the most frequently asked questions.

An AI hospitality assistant is software that handles guest conversations independently. HorecaHub does this through phone, email and web chat: the assistant takes reservations, answers questions about opening hours and menus, and passes complex conversations to a staff member. HorecaHub does not replace your reservation system or POS, but manages the communication around it.

HorecaHub monitors the restaurant’s communication channels and replies in the venue’s tone of voice. The assistant works with information provided by the restaurant itself: opening hours, menus, house rules and reservation policies. Anything the assistant is unsure about is passed to a staff member. All conversations remain accessible for review.

The HorecaHub AI agent answers phone calls, manages email and web chat, and handles reservations, changes and cancellations. It provides practical information such as directions, parking, group options and menus. If there is uncertainty or a complaint, it transfers the conversation to the team together with a summary of the discussion.

In hospitality, calls and messages usually come in during the busiest parts of the day, when the team is focused on guests on site. HorecaHub handles phone, email and chat so every guest receives a quick response, including outside opening hours. This prevents enquiries from being missed and allows staff to focus on service.

HorecaHub handles around 80% of incoming questions on its own. The remaining 20% goes to a team member on purpose: group enquiries, special requests and anything where personal contact works better. You decide which topics always go to a person, and every conversation can be reviewed afterwards.

Yes. HorecaHub is designed for independent hospitality businesses without their own customer service team, whether you run a single restaurant, café, hotel or leisure business, or multiple venues. No technical knowledge is needed; you provide the information and HorecaHub sets up the assistant for you.

A traditional chatbot follows fixed menu options on a website. The HorecaHub AI agent holds real conversations, works across phone, email and webchat at the same time, and also completes the request: taking, changing or forwarding reservations to your team. The agent works from one central knowledge base for each venue.

HorecaHub handles predictable guest conversations so your team has more time for in-person hospitality. The assistant replies in your venue’s tone of voice, always responds, and hands conversations over to a staff member when something becomes personal or sensitive, such as a complaint or special request.

An AI assistant for a restaurant should at minimum handle phone, email and chat, manage new and updated reservations, support multiple languages, transfer to a staff member when needed and log all conversations. HorecaHub includes these functions in one subscription, with one knowledge base per venue and integrations with systems such as Zenchef, Guestplan, TheFork, OpenTable and Mews.

HorecaHub is built for hospitality and handles phone, email and chat from one knowledge base per business, in six languages, from € 369 per month for up to 2,000 tickets. HorecaHub does not replace your reservation system or POS, but works alongside them. Data stays within the EU/EEA and is not used for model training.

A reservation system manages tables, time slots and guest details. HorecaHub handles the conversation before that happens: phone calls, emails and chats where guests ask whether you still have availability. HorecaHub does not replace your reservation system; it passes the request on fully prepared to the system or your team.

No. HorecaHub is a communication layer alongside the systems your business already uses. Your POS, PMS and reservation system stay in place and keep their own role. HorecaHub manages the conversations around them through phone, email and webchat, then passes the relevant information to your team.

The assistant works from a knowledge base that your business fills in itself: opening hours, menu, house rules, reservation policy, parking, directions and frequently asked questions. HorecaHub sets up that knowledge base together with you during onboarding. If information is missing, the assistant does not make it up; the question is passed to a staff member instead.

The assistant will say so clearly and hand the conversation over to your team, including a summary of what was discussed. HorecaHub is designed so the assistant would rather refer a question than guess. Repeated questions the assistant could not answer are then added to the knowledge base for future conversations.

Yes. All conversations via phone, email and webchat can be reviewed in the HorecaHub environment. This allows you to check what was said, which arrangements were made and which questions were passed on to your team. It also forms the basis for improving and updating the knowledge base.

Yes. The assistant communicates in the style of your business: formal or informal, concise or more detailed, and with the level of familiarity you prefer. That style is defined during setup and can be adjusted later. HorecaHub uses the wording and examples provided by your business.

Yes. Phone and email work independently from a website. Web chat does require a page where the chat can be placed. Hospitality businesses without their own site usually start with phone and email first, then add chat later.

Agentic AI means the software does more than answer a conversation: it also completes the task by collecting details, creating the booking, confirming it and passing it on. HorecaHub works this way, so enquiries do not end up sitting unfinished with the team. If there is uncertainty or a complaint, a staff member takes over.

You can fill the HorecaHub knowledge base with information such as opening hours, menu details, house rules, FAQs and operational procedures for your business. HorecaHub uses this information to handle conversations correctly across phone, email and web chat. Your existing systems such as Zenchef, Mews or Lightspeed remain the primary source of information.

Yes, HorecaHub can use different instructions and responses for each location, department or concept. This is useful for restaurant groups, hotels or leisure businesses with multiple venues. HorecaHub remains a communication layer alongside systems such as Guestplan, SevenRooms or Untill.

Within HorecaHub, you can define which information the assistant is allowed or not allowed to share with guests. This can include rules around allergies, availability, complaint handling or internal processes. That way, you stay in control of communication across phone, email and web chat.

Yes, HorecaHub can escalate conversations to your team when a question requires human follow-up. For example, this may be needed for exceptions, complaints or situations where additional review is required. Your staff therefore remain in control of complex communication.

HorecaHub can be updated based on corrections and revised instructions from your team. If an answer needs to be adjusted, you can update the knowledge base or rules so future conversations better match your way of working. Customer data is not used to train AI models.

Yes, you can set up standard replies and communication guidelines in HorecaHub for recurring guest questions. This helps you keep communication consistent across phone, email and webchat. HorecaHub works with the information and instructions you provide yourself.

HorecaHub uses your own knowledge base and configured rules to keep answers as consistent as possible. If information is missing or unclear, a conversation can be forwarded to your team. Your reservation system or POS system remains the source for operational data.

Yes, HorecaHub can communicate with guests in multiple languages across phone, email and webchat. The content is still based on the same knowledge base and instructions from your business. This helps keep communication as consistent as possible across languages.

You decide which employees are allowed to update information and instructions in HorecaHub. This allows you to keep management centralised or distribute it across locations and teams. HorecaHub supports different types of hospitality organisations.

Yes, HorecaHub can provide answers based on your house rules, exceptions and internal agreements. This can include policies for dogs, groups, allergies or events. You manage this information in the HorecaHub knowledge base. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub processes data with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. More information is available at legal.

Yes, HorecaHub can be configured around the way your team already communicates with guests. You decide which processes are automated and when staff should take over. HorecaHub works alongside existing systems such as OpenTable, MplusKASSA or Deliverect rather than replacing them.

An AI receptionist from HorecaHub automatically handles guest phone calls, emails and webchat messages on behalf of your hospitality business. The system supports day-to-day communication such as questions about opening hours, availability and practical information. HorecaHub works alongside existing systems such as Mews, Zenchef or OpenTable rather than replacing them.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant and speak with guests in multiple languages. The AI responds to frequently asked questions and can retrieve information from your existing processes. HorecaHub acts as a communication layer alongside systems such as Guestplan, Lightspeed or Untill.

Hospitality businesses usually mean an AI solution such as HorecaHub that supports guest communication via phone, email and webchat. The assistant helps with recurring questions so guests receive answers more quickly. HorecaHub does not replace your reservation system or POS system.

A café can use HorecaHub to automatically answer guest questions via phone, email and webchat. This includes questions about opening hours, menus or how to reach the venue. HorecaHub works with your existing processes and can be used alongside systems such as CCV or MplusKASSA.

An automated receptionist in hospitality means HorecaHub handles incoming calls digitally, so staff do not need to answer every call themselves. Guests receive immediate answers to common questions in multiple languages. HorecaHub supports communication and does not replace your reservation or POS system.

Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat. This is useful for restaurants, hotels and leisure businesses with international visitors. HorecaHub uses your existing information and processes as the basis for communication.

Restaurants mainly use HorecaHub to handle guest communication through phone, email and webchat. The AI helps with recurring questions and supports staff during busy periods. HorecaHub complements existing solutions such as TheFork, SevenRooms or Tableo rather than replacing them.

Yes, HorecaHub helps hospitality businesses manage incoming phone calls automatically during busy periods. Guests receive answers more quickly without your team needing to answer the phone constantly. HorecaHub works as an additional communication layer alongside your existing systems.

With AI webchat through HorecaHub, guests can ask questions directly on your website without waiting for a member of staff. This helps with practical questions about your location, opening hours or facilities. HorecaHub supports your communication channels and operates independently from reservation and POS systems.

HorecaHub processes communication data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can automatically respond to guest emails on behalf of your hotel, restaurant or event venue. The system helps with common questions and supports your existing communication process. HorecaHub works alongside systems such as Mews, Zenchef or OpenTable.

No, HorecaHub is designed for hospitality business owners without a technical background and supports communication by phone, email and webchat. You use it alongside your existing workflows and systems. HorecaHub can be used by restaurants, hotels, cafés and other hospitality venues.

A traditional call centre relies on human agents, while HorecaHub automatically handles conversations via phone, email and webchat as an additional communication layer for your hospitality business. HorecaHub does not replace booking systems such as Zenchef or OpenTable, but helps process guest enquiries and communication more efficiently. Guests can also be assisted in multiple languages.

HorecaHub is suitable if you want to manage guest communication centrally across phone, email and webchat without depending on a traditional answering service. The system works alongside existing solutions such as Guestplan, SevenRooms or Mews. HorecaHub uses hosting within the EU/EEA and processes data encrypted with AES-256 and TLS 1.2+.

HorecaHub automates guest communication via phone, email and webchat, while additional staff continue to handle calls and messages manually. Which approach suits your business depends on your workflow, opening hours and communication volume. For current packages and pricing, HorecaHub refers you to pricing.

A booking widget processes reservations, while HorecaHub also handles guest enquiries via phone, email and webchat as an extra communication layer. Systems such as TheFork, Zenchef and Tableo continue to perform their own role alongside it. HorecaHub does not replace these systems.

Voicemail only records messages, while HorecaHub directly handles guest calls, emails and webchat enquiries for your hospitality business. This allows guests to receive information faster without waiting for a callback. HorecaHub supports communication in multiple languages.

Yes, HorecaHub can work alongside your existing call centre as an additional communication layer for phone, email and webchat. This allows you to keep your current workflow while extra communication is handled automatically. HorecaHub complements existing hospitality solutions such as Mews, OpenTable or Lightspeed.

Additional reception staff handle guest questions manually, while HorecaHub supports communication via phone, email and webchat as an additional AI layer for hotels. HorecaHub does not replace a PMS such as Mews or a POS system. Guest data is processed within the EU/EEA without using customer data to train AI models.

A standard voicemail menu mainly lets guests leave messages, while HorecaHub actively handles questions via phone, email and webchat for hospitality businesses. The system can provide information based on your own business and supports multiple languages. HorecaHub remains an addition to existing reservation and POS systems.

HorecaHub can handle part of your guest communication through phone, email and webchat, but it does not determine whether you need staff. Some hospitality businesses combine AI with employees at reception or on the phone. HorecaHub works alongside existing systems such as Untill, CCV or Deliverect.

A standard webchat plugin is usually limited to website chat, while HorecaHub handles communication via phone, email and webchat as an additional communication layer. HorecaHub does not replace your reservation system or POS, but works together with solutions such as SevenRooms, Nostium or MplusKASSA. Data processing agreements are available via legal.

HorecaHub answers guest questions via phone, email and webchat as an additional communication layer, while an outsourced answering service usually relies on human operators. HorecaHub can use information from your existing systems such as Zenchef, Guestplan or Mews without replacing them. Guests can also be assisted in multiple languages.

HorecaHub is often used by hospitality businesses that want to handle incoming questions by phone, email and web chat without replacing their existing team or systems. Extra staff work differently from an AI communication layer, because HorecaHub works alongside solutions such as OpenTable, SevenRooms or Lightspeed. The right approach depends on your operations and staffing.

HorecaHub manages communication across phone, email and web chat through one additional communication layer, while a telephone answering service usually only handles calls. HorecaHub can also use information from existing hospitality systems such as TheFork, Mews or Untill. Guests can also be assisted in multiple languages.

HorecaHub is used as an additional communication layer for phone, email and web chat alongside a hospitality business’s existing team. This means systems such as Guestplan, Tableo or MplusKASSA continue to be used for reservations or point-of-sale processes. HorecaHub does not replace those systems.

HorecaHub handles conversations and enquiries through phone, email and web chat, while a booking button is mainly designed to capture reservations. HorecaHub works alongside reservation systems such as Zenchef, OpenTable and SevenRooms without replacing them. This allows your existing reservation process to remain unchanged.

HorecaHub handles guest communication through phone, email and web chat as an additional communication layer, while voicemail usually only stores messages. HorecaHub can use information from systems such as Mews or Guestplan to assist guests more effectively. Multiple languages can also be supported.

HorecaHub works alongside existing reservation software such as Zenchef, TheFork, OpenTable, SevenRooms and Tableo as an additional communication layer for phone, email and web chat. It does not replace your reservation system. This allows your current way of working to stay the same.

HorecaHub supports restaurants through phone, email and webchat alongside existing reservation systems such as Guestplan, Zenchef or OpenTable. A reservation system manages bookings, while HorecaHub focuses on guest communication. These roles complement each other.

HorecaHub handles guest enquiries through phone, email and webchat, while a contact form usually only collects messages. HorecaHub works as an additional communication layer alongside systems such as Lightspeed, Deliverect or Mews. Guests can also be assisted in multiple languages.

HorecaHub is designed as an additional communication layer for phone, email and webchat and can be used alongside existing processes or external providers. It works with hospitality systems such as Mews, OpenTable, CCV and Untill without replacing them. The right setup depends on your organisation and way of working.

AI customer service for a restaurant or hotel means HorecaHub automatically handles guest enquiries via phone, email and webchat as an additional communication layer alongside your existing systems. HorecaHub does not replace your reservation system or POS, but works together with solutions such as Zenchef, Guestplan, Mews and Lightspeed. Guests can ask questions about opening hours, availability or practical information in multiple languages.

Yes, HorecaHub works as a communication layer alongside reservation systems such as Zenchef, OpenTable, TheFork, SevenRooms and Guestplan. HorecaHub does not replace these systems, but supports guest communication via phone, email and webchat. This means your existing reservation process stays unchanged while guest enquiries can be handled faster and more consistently.

Hospitality businesses usually mean a digital assistant such as HorecaHub that can independently handle guest enquiries via phone, email and webchat. HorecaHub uses information from your business to provide relevant answers without guests having to wait for a member of staff each time. The system remains an additional communication layer and does not replace reservation software or a POS system.

Yes, HorecaHub can continue handling guest enquiries via phone, email and webchat outside your business opening hours. This allows guests to still receive information about accessibility, facilities or reservations while your team is unavailable. HorecaHub works alongside systems such as Mews, Tableo and OpenTable without changing your existing processes.

Hotels use HorecaHub to manage guest communication across phone, email and webchat alongside their existing reception operations. HorecaHub can answer practical guest questions and work with systems such as Mews without replacing them. This helps hotels provide more consistent information to guests in multiple languages.

Yes, HorecaHub can be used by hospitality groups with multiple locations and supports communication by phone, email and webchat for each site. HorecaHub works alongside existing systems such as Guestplan, SevenRooms or Lightspeed without replacing them. This allows each location to keep its own information within one communication layer.

No, HorecaHub is designed for different types of hospitality businesses, including restaurants, cafés, lunch venues, hotels and event locations. HorecaHub works as an additional communication layer across phone, email and webchat and connects with existing systems such as Untill, CCV or Zenchef. This means AI-driven guest communication can be used by both smaller and larger organisations.

Yes, HorecaHub can automatically answer recurring guest questions by phone, email and webchat based on the information from your business. This includes questions about opening hours, accessibility, facilities or general house information. HorecaHub works alongside systems such as OpenTable, MplusKASSA or Deliverect and does not change your existing operational software.

An AI phone assistant such as HorecaHub answers calls and handles guest questions using the information from your café or lunch venue. HorecaHub acts as an additional communication layer alongside your existing systems and also supports email and webchat. The system can also assist guests in multiple languages without requiring separate communication software.

A virtual assistant such as HorecaHub supports guest communication across phone, email and webchat without replacing your existing hospitality software. HorecaHub works alongside reservation systems, PMS solutions and POS systems such as TheFork, Mews, Lightspeed or CCV. This allows you to keep your current workflows while centralising support for guest communication.

Yes, HorecaHub also supports leisure businesses and event venues with guest communication via phone, email and webchat. HorecaHub works as an additional communication layer alongside your existing systems and processes without replacing reservation software or POS systems. Guests can also be assisted in multiple languages with practical questions about your venue or services.

HorecaHub processes guest communication via phone, email and webchat with hosting within the EU or EEA and uses AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

HorecaHub uses information you provide yourself, such as menus, opening hours, frequently asked questions and internal guidelines. This knowledge is used across phone, email and webchat without replacing your reservation system or POS. HorecaHub can also take into account updates that you add or correct later.

Yes, with HorecaHub you can review responses and conversation scenarios before actively using the assistant. This allows you to see how the assistant responds via phone, email and webchat within the limits you have set. You can continue adjusting the tone, content and instructions afterwards.

HorecaHub works with clear instructions about what the assistant may and may not communicate to guests. For example, you can specify that certain requests must always be reviewed by a staff member first. If there is any uncertainty, HorecaHub can transfer the conversation to your team.

Yes, HorecaHub can recognise conversations that require extra attention from your team, such as complaints or sensitive situations. In those cases, the assistant can provide limited responses or escalate directly to a staff member. This works across phone, email and webchat.

HorecaHub can process new instructions and temporary information you add, such as adjusted opening hours or menu changes. This allows the assistant to use up-to-date information in phone, email and webchat conversations. Your existing systems, such as Zenchef or Mews, remain the leading source of information.

Yes, HorecaHub can include temporary information in conversations, such as special menus, events or adjusted availability. You decide which information is active and when it expires. This keeps communication via phone, email and webchat aligned with your planning.

HorecaHub can use corrections from your team to improve future replies and align them more closely with your way of working. You stay in control of which changes are added to the knowledge base. This helps make responses across phone, email and webchat more consistent.

Yes, HorecaHub can follow instructions for different target groups and communication styles within your organisation. This allows the assistant to respond more formally to business enquiries and more casually to leisure guests. This applies across phone, email and webchat in multiple languages.

HorecaHub can be configured to hand over conversations in specific situations, such as complex questions or exceptions. You decide which signals or topics trigger an escalation to your team. This works alongside systems such as OpenTable, SevenRooms or Lightspeed.

Yes, HorecaHub can use internal instructions to handle conversations without making that information visible to guests. This allows you to document processes or exceptions internally while keeping guest-facing replies clear and appropriate. This applies to phone, email and webchat.

The HorecaHub knowledge base is the collection of information the assistant uses to answer guest questions. You fill it with practical details such as opening hours, packages, house rules and frequently asked questions. HorecaHub uses this information as an additional communication layer alongside systems such as Guestplan or MplusKASSA.

Yes, with HorecaHub you can exclude topics that must always be handled by a member of staff. The assistant can then let guests know that a colleague will get in touch or transfer the conversation directly. This helps you stay in control of sensitive or complex communication.

HorecaHub works as an additional communication layer that handles guest questions by phone, email and webchat without requiring technical knowledge from you. Your existing systems such as Guestplan, SevenRooms or Lightspeed remain fully active. HorecaHub uses the information you provide to respond to guests accurately.

Yes, HorecaHub can handle guest communication simultaneously across phone, email and webchat for hospitality businesses. This brings questions from different channels together in one central place. HorecaHub works alongside existing systems such as Untill, MplusKASSA or Deliverect.

By an automated receptionist, hospitality businesses usually mean a system such as HorecaHub that automatically answers incoming calls and helps guests further. HorecaHub can also process emails and webchat messages. The system supports existing reservation software such as TheFork or Tableo, but does not replace it.

Yes, HorecaHub can assist guests in multiple languages via phone, email and webchat. This is useful for restaurants, hotels and leisure businesses with international guests. HorecaHub remains an additional communication layer alongside systems such as Mews, OpenTable or Zenchef.

No, HorecaHub supports phone calls, email and webchat for hospitality businesses. Guests can contact you through multiple channels without changing your existing software. HorecaHub works alongside systems such as CCV, Lightspeed and Guestplan as an additional communication layer.

Yes, HorecaHub can handle guest calls, emails and webchat enquiries during busy periods so your team experiences less communication pressure. Your existing reservation and POS systems continue to operate as normal. HorecaHub acts as an additional communication layer for hospitality businesses.

HorecaHub manages guest communication through phone, email and webchat, while reservation systems such as Zenchef, TheFork or SevenRooms manage bookings. Both systems can be used alongside each other. HorecaHub does not replace your reservation system or POS.

Yes, HorecaHub works alongside existing hotel software such as Mews and supports guest communication through phone, email and webchat. Your current systems continue to manage operational processes. HorecaHub adds an extra communication layer on top.

HorecaHub processes guest communication with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during data transfer. Customer data is not used to train AI models. More information about data processing and agreements is available via legal.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed, Untill, CCV and MplusKASSA. Those systems remain responsible for transactions and operational processes. HorecaHub focuses on communication through phone, email and webchat.

HorecaHub supports your team by handling guest questions via phone, email and webchat as an additional communication layer. Your staff and existing systems such as Nostium, Deliverect or Tableo remain part of your daily operations. HorecaHub helps hospitality businesses organise communication centrally.

With only a booking widget, guests can make reservations, while HorecaHub also handles questions via phone, email and webchat. HorecaHub does not replace your reservation system such as Zenchef, TheFork or OpenTable, but adds guest communication alongside it. This means guests can also get help with opening hours, group enquiries or practical questions in multiple languages.

HorecaHub handles conversations through AI, while a traditional phone system mainly forwards calls or takes messages. HorecaHub also works across email and webchat and can provide answers based on your hospitality information. The system acts as an additional communication layer alongside existing software such as Mews, Guestplan or Lightspeed.

HorecaHub is useful when a hotel receives many recurring questions via phone, email and webchat and wants to handle them centrally. The system supports multiple languages and works alongside existing hotel software such as Mews. HorecaHub does not replace your PMS or reception team, but helps maintain consistent guest communication.

HorecaHub can actively assist guests via phone, email and webchat, while a booking page mainly processes reservations. The system can answer general questions and guide conversations alongside platforms such as SevenRooms, Tableo or OpenTable. HorecaHub is therefore an additional communication layer rather than a replacement for reservation software.

Yes, HorecaHub handles communication directly through AI across phone, email and webchat, while an outsourced answering service usually takes messages or forwards calls. HorecaHub can use information from your own workflows and works alongside existing systems such as Untill, CCV or Deliverect. This keeps guest communication centrally manageable within your organisation.

Hotels use HorecaHub alongside their reception team to handle guest questions across phone, email and webchat in one place. HorecaHub supports multiple languages and can work with systems such as Mews without replacing them. This keeps reception staff available for tasks that require personal interaction.

A standalone chatbot usually only works on your website, while HorecaHub also handles phone and email communication. HorecaHub acts as a broader communication layer alongside reservation and POS systems such as Zenchef, MplusKASSA or Lightspeed. This means guests can receive the same information across multiple channels.

HorecaHub can manage conversations across phone, email and webchat simultaneously without guests needing to switch to a single channel. The system supports multiple languages and works alongside your existing team and software. HorecaHub does not replace your reservation system or POS, but supports the communication around them.

A callback request usually only collects contact details, while HorecaHub can respond to guest enquiries directly via phone, email and webchat. HorecaHub works alongside reservation systems such as Guestplan or TheFork and can provide information about your business in multiple languages. This means guests do not always have to wait for manual follow-up.

HorecaHub is used alongside systems such as OpenTable and Zenchef to manage communication across phone, email and webchat from one central place. Those systems remain responsible for reservations, while HorecaHub helps with guest enquiries and general communication. It acts as an additional layer around your existing hospitality software.

HorecaHub fills the assistant with information from your existing documents, FAQs, opening hours and internal instructions. You decide which information can be used for phone, email and webchat communication. HorecaHub remains a communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace those systems.

Yes, with HorecaHub you can set the tone of voice so the assistant matches your restaurant, hotel or café. You can decide whether replies should sound concise, welcoming, professional or more informal. The same style is then applied across phone, email and webchat conversations.

HorecaHub works with clear instructions that define which topics the assistant can handle and which should always go to your staff. For example, you can specify that the assistant must not promise exceptions or deal with detailed complaints. This keeps your team in control of guest communication.

Yes, HorecaHub can transfer conversations by phone, email or webchat when a staff member is needed. You decide which situations require escalation, such as complaints, group bookings or questions outside fixed instructions. This keeps more complex communication with your team.

When staff adjust responses, HorecaHub can use those corrections to improve how future replies match your way of working. Your team stays in control of which changes are adopted. Customer data is not used to train AI models for general purposes.

Yes, HorecaHub can use different instructions, opening hours and tones of voice for each location. This is useful for hospitality groups or businesses with multiple concepts. The assistant still stays connected to your existing processes and systems such as Guestplan or SevenRooms.

If HorecaHub does not have sufficiently reliable information, the assistant can transfer the conversation to a staff member or let the guest know that a colleague will follow up. You decide in advance how cautious or independent the assistant should be. This helps prevent incorrect information being shared with guests.

Yes, HorecaHub can follow instructions about house rules, allergies, group policies and other exceptions that apply to your business. You provide and manage this information yourself and can update it whenever needed. The assistant uses these rules during phone, email and webchat conversations.

Information in HorecaHub can be updated as soon as your opening hours, menus or internal procedures change. This allows the assistant to give guests more up-to-date answers via phone, email and webchat. It works alongside systems such as OpenTable, Untill or Deliverect.

Yes, HorecaHub can assist guests in multiple languages across phone, email and webchat. You decide which information and tone of voice are used. This helps hospitality businesses support international guests without replacing existing reservation or POS systems.

HorecaHub uses a central knowledge base where your standard information and instructions are stored. This means your team does not need to repeat updates or explanations in every conversation. You can manage information centrally across multiple communication channels at the same time.

HorecaHub hosts data within the EU/EEA and uses AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

HorecaHub handles hospitality conversations by phone, email and webchat, while a traditional call centre usually relies on human agents. HorecaHub works alongside systems such as Zenchef, Guestplan or OpenTable and does not replace your reservation system or POS. Guests can also be helped in multiple languages.

HorecaHub can respond to guests directly by phone, email and webchat, while voicemail usually only stores messages. This means guests do not always need to wait for a callback. HorecaHub works alongside existing systems such as TheFork, SevenRooms or Mews.

HorecaHub supports hotel communication through phone, email and webchat, while additional reception staff handle calls and messages manually. The system does not replace a PMS such as Mews and works alongside your existing team. Guests can also be assisted in multiple languages.

HorecaHub can handle much of your incoming hospitality communication through phone, email and webchat without needing a separate telephone answering service. The system remains an additional communication layer and does not replace POS systems such as Lightspeed, Untill or CCV. HorecaHub can also transfer conversations to staff when needed.

HorecaHub supports guests beyond the reservation widget through phone, email and webchat. This allows guests to ask questions about opening hours, accessibility or group bookings in addition to making reservations. HorecaHub works alongside systems such as Tableo, OpenTable and Zenchef.

HorecaHub can actively respond to guests through phone, email and webchat, while standard voicemail only captures messages. This gives guests faster access to information without waiting for manual follow-up. HorecaHub supports multiple languages and works alongside existing systems such as Mews or Guestplan.

HorecaHub is often used as an additional communication layer alongside existing staff for phone, email and webchat. This allows teams to keep managing guest communication without replacing their reservation or POS system. HorecaHub works with systems such as SevenRooms, Deliverect and Lightspeed.

HorecaHub handles incoming communication via phone, email and webchat for event venues as an additional communication layer. Unlike many answering services, HorecaHub can also retrieve information from connected hospitality systems such as Mews or OpenTable. The system does not replace that software but works alongside it.

If you only use a reservation system such as Zenchef, TheFork or Guestplan, a large part of guest communication via phone, email and webchat still has to be handled manually. HorecaHub complements those systems by managing questions and conversations without replacing the reservation system. Guests can also be helped in multiple languages.

HorecaHub uses hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models and HorecaHub works with LLM subprocessors based on zero-data-retention. More information is available at legal.

An AI agent from HorecaHub is a digital assistant that handles guest questions via phone, email and webchat on behalf of your hospitality business. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. You decide which information the AI can use.

Yes, HorecaHub can operate as an AI receptionist for hotels by handling phone calls and answering common guest questions. HorecaHub also supports email and webchat and works alongside existing systems such as Mews or OpenTable. More complex situations can be forwarded to staff members.

Hospitality businesses often use the term AI customer service to describe a system like HorecaHub that handles guest enquiries automatically through phone, email and webchat. HorecaHub supports your existing processes without replacing reservation systems or POS software. It can provide information about opening hours, accessibility and other practical guest questions.

Yes, HorecaHub can be used as a virtual assistant for cafés and lunch venues to manage guest communication through phone, email and webchat. HorecaHub works alongside existing systems such as Untill, CCV or Lightspeed and does not change your current POS process. You decide which information is available to guests.

No, HorecaHub is designed for hospitality businesses that want to automate guest communication through phone, email and webchat without needing technical knowledge. HorecaHub uses the information you provide and complements existing systems such as Guestplan or SevenRooms. You can find pricing information at pricing.

Yes, HorecaHub can answer guest questions outside opening hours through phone, email and webchat. HorecaHub remains an additional communication layer and works together with existing systems such as TheFork or Tableo. You decide which information guests receive during those times.

HorecaHub can answer common guest questions through phone, email and webchat, including questions about accessibility, opening hours and general information about your venue. HorecaHub complements systems such as OpenTable, Mews or Zenchef without replacing them. You choose which topics are available to guests.

Yes, HorecaHub can pass on conversations from phone, email and webchat clearly to staff when a handover is needed. This means information does not need to be explained repeatedly within your team. HorecaHub works alongside existing systems such as Deliverect, MplusKASSA or Guestplan.

An AI phone assistant from HorecaHub answers incoming calls and helps guests with information or follow-up actions through spoken conversations. HorecaHub also supports email and webchat and works alongside reservation systems such as SevenRooms or TheFork. It does not replace your POS system or reservation platform.

Yes, HorecaHub can handle guest communication for multiple hospitality venues via phone, email and webchat. HorecaHub works alongside existing systems such as Zenchef, Mews or Lightspeed and can use different information for each location. This makes it suitable for restaurant groups, hotels and event venues.

HorecaHub processes guest communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention policies. A data processing agreement is available via legal.

Yes, HorecaHub is designed as an additional communication layer alongside existing hospitality software such as OpenTable, Mews, Guestplan, Lightspeed or Deliverect. HorecaHub handles conversations through phone, email and webchat without replacing your reservation system or POS. This allows you to keep your current workflow.

Yes, with HorecaHub you can review responses and conversation flows internally before the assistant starts communicating with guests. You can adjust and test texts, instructions and tone of voice across phone, email and webchat. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

HorecaHub uses updated information from your knowledge base so the assistant can immediately include new opening hours, menus or practical changes in conversations. Your team can update this information without technical knowledge. HorecaHub handles communication via phone, email and webchat and complements existing systems such as Guestplan or TheFork.

Yes, HorecaHub can use example sentences and existing replies to follow your team’s communication style. You decide which wording is appropriate for guests and which phrases should never be used. The assistant works as a communication layer alongside existing hospitality systems such as SevenRooms, OpenTable or Untill.

HorecaHub uses central instructions so your team can manage one up-to-date version of policies and replies. This helps prevent the assistant from giving different answers to the same question. HorecaHub supports communication via phone, email and webchat and works alongside systems such as MplusKASSA or Deliverect.

Yes, HorecaHub can summarise conversations when a query is forwarded to your team via phone, email or webchat. This helps staff quickly understand what the conversation is about and what information has already been shared. HorecaHub remains an additional communication layer alongside reservation systems and POS software.

HorecaHub uses the current information you make available in the knowledge base, so outdated instructions or texts can be replaced. Your team can update changes as soon as policies, opening hours or house rules change. HorecaHub supports hospitality businesses alongside existing systems such as Tableo, Mews or CCV.

Yes, with HorecaHub you can use different instructions for phone, email and webchat if that suits your workflow better. For example, you can use shorter replies on the phone and more detailed explanations by email. HorecaHub works alongside existing hospitality solutions such as Zenchef or Lightspeed.

HorecaHub can distinguish between information for staff and information that may be shared with guests. Internal instructions remain available to the assistant without automatically appearing in conversations. Data within HorecaHub is hosted in the EU or EEA with AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can follow instructions that change depending on the time of day or what is happening in your business. For example, you can use different replies during service, outside opening hours or during busy periods. HorecaHub handles communication via phone, email and webchat alongside systems such as OpenTable, Nostium or Untill.

HorecaHub can transfer conversations to your team when a question needs human follow-up via phone, email or webchat. Relevant context from the conversation can also be shared so staff do not need to ask everything again. HorecaHub does not replace your reservation system or POS system but works alongside them.

Yes, HorecaHub lets you activate temporary instructions or adjusted replies for specific periods such as holidays or seasonal closures. Your team can manage these changes without technical implementation. HorecaHub supports hospitality businesses as an additional communication layer alongside systems such as SevenRooms, Mews or Deliverect.

HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. Data is hosted within the EU or EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. A data processing agreement is available via legal.

HorecaHub automates guest communication across phone, email and webchat, while a receptionist usually only handles phone calls. This means you can also answer questions through other channels without replacing your existing reservation system such as Zenchef or Guestplan. HorecaHub works alongside your current software and team.

HorecaHub can actively assist guests through phone, email and webchat, while voicemail mainly stores messages. This allows guests to receive direct answers in multiple languages without waiting for a staff member to call back.

HorecaHub supports reception teams by handling recurring communication via phone, email and webchat. This allows staff to focus on guests on-site, while HorecaHub works alongside systems such as Mews or SevenRooms.

A standard answering service usually relies on human operators, while HorecaHub uses AI for communication via phone, email and webchat. HorecaHub also works as an additional communication layer alongside existing systems such as Zenchef, OpenTable or Mews.

Yes, HorecaHub is designed as an additional communication layer alongside existing reservation systems such as Guestplan, Zenchef, TheFork and Tableo. HorecaHub handles calls and messages through phone, email and webchat without replacing your reservation system or POS.

HorecaHub can handle conversations through phone, email and webchat alongside your existing team. This keeps guest communication running during busy periods while your staff focus on service on-site.

HorecaHub can actively inform guests by phone, email and webchat, while voicemail mainly collects messages. That makes it practical for leisure and hospitality businesses handling a wide range of questions about opening hours, facilities or reservations in multiple languages.

HorecaHub supports restaurant groups by handling communication centrally across phone, email and webchat. Unlike many call centres, HorecaHub works as an additional AI layer alongside existing systems such as SevenRooms, Deliverect or MplusKASSA.

You can populate the HorecaHub knowledge base with existing information such as opening hours, menu details, frequently asked questions and internal instructions. HorecaHub uses that information as a communication layer for phone, email and webchat alongside systems such as Zenchef, Mews or Lightspeed. Your team can provide updates without needing to manage complex AI settings themselves.

Yes, HorecaHub can formulate replies in the tone of voice that fits your restaurant, hotel or event venue. You can provide guidelines on how guests should be addressed, writing style and preferred wording so phone, email and webchat conversations stay consistent with your brand identity.

Yes, you can specify within HorecaHub which topics should always be forwarded to your team. HorecaHub remains an additional communication layer alongside systems such as OpenTable, SevenRooms or MplusKASSA and does not replace your reservation system or POS system.

You can correct HorecaHub’s answers by adding updated instructions or new information to the knowledge base. HorecaHub uses those corrections in future phone, email and webchat conversations without using customer data to train AI models.

Yes, HorecaHub can escalate conversations to your team when a question requires human follow-up. This can be useful for exceptions, complaints or situations where your staff need to decide how to respond themselves. HorecaHub can route conversations from phone, email or webchat to the right employee based on the situation. This helps you keep control over sensitive or complex guest communication while still automating routine questions.

HorecaHub uses the instructions and knowledge base provided by your organisation to determine which information may be shared. You can define which answers are standard and which topics are intended for internal staff use only. This allows you to control how AI communicates with guests across phone, email and chat. Your team can update instructions and content whenever policies, services or operational processes change.

Yes, HorecaHub can use different writing styles and wording for each communication channel. For example, you can use a more informal tone in webchat while keeping emails to hotel or restaurant guests more formal. You can tailor communication styles to match your brand, target audience and service standards. HorecaHub applies these instructions separately across phone, email and chat interactions.

HorecaHub updates its responses based on new instructions, revised processes and corrections from your team. This keeps communication across phone, email and webchat aligned with the latest working methods within your hospitality business. Your organisation can continuously adjust workflows, policies and operational information. HorecaHub then uses the updated guidance to respond consistently across all supported channels.

HorecaHub works using information and instructions provided by your organisation. If certain information is missing or should not be shared, HorecaHub can transfer the conversation to your team instead of generating an answer independently. This helps reduce the risk of incorrect or unauthorised information being shared with guests. Your team stays in control of what the AI is allowed to communicate.

Yes, HorecaHub can distinguish between internal staff instructions and information that is suitable for guests. This allows you to add operational notes without them becoming visible in phone, email or webchat conversations. Your team can maintain internal guidance, escalation instructions and operational context separately from guest-facing communication. HorecaHub uses these distinctions when generating responses.

HorecaHub works as an additional communication layer alongside existing systems such as Guestplan, TheFork, Untill or CCV. Your booking or POS system remains the primary system, while HorecaHub helps handle communication via phone, email and webchat.

AI for hospitality means HorecaHub handles guest conversations via phone, email and webchat. The system answers practical questions, collects information and supports your team without replacing your booking or POS system. HorecaHub works alongside existing solutions such as Zenchef, Mews, Lightspeed or OpenTable.

Restaurants use HorecaHub to manage guest communication centrally across phone, email and webchat. This includes questions about opening hours, accessibility, allergens, group bookings or availability. HorecaHub complements booking systems such as TheFork, SevenRooms or Guestplan rather than replacing them.

An automated receptionist from HorecaHub answers incoming calls and provides guests with information directly through AI. This means staff spend less time answering the phone during service or busy periods. HorecaHub works as a communication layer alongside existing hospitality solutions such as Untill, MplusKASSA or Deliverect.

Yes, HorecaHub can respond to guest enquiries by email for restaurants, hotels and other hospitality businesses. The system uses your up-to-date business information to provide consistent replies and supports communication in multiple languages. HorecaHub remains an additional communication layer and does not replace a PMS or booking system such as Mews or Tableo.

A chatbot usually works with fixed scripts, while HorecaHub understands and handles conversations across phone, email and webchat in context. This allows guests to communicate more naturally without going through standard menus. HorecaHub supports hospitality businesses as an additional communication layer alongside systems such as Zenchef, Nostium or CCV.

Yes, HorecaHub can automatically handle many repetitive guest enquiries by phone, so your team faces fewer interruptions during service. This includes questions about opening hours, directions or practical information. HorecaHub works alongside your existing reservation and POS systems and does not replace them.

No, HorecaHub can be used by restaurants, hotels, cafés, lunch venues, chains and event spaces. The communication layer helps businesses manage guest enquiries more efficiently across phone, email and webchat. HorecaHub connects with existing software such as OpenTable, Guestplan or Lightspeed without replacing those systems.

A virtual assistant from HorecaHub receives guest enquiries through phone, email or webchat and uses your business information to provide answers. This reduces the need for staff to repeatedly answer the same questions manually. HorecaHub operates alongside existing hospitality platforms such as SevenRooms, Mews or Deliverect.

Yes, HorecaHub supports event venues with guest communication through phone, email and webchat. The system can answer practical questions and collect information so staff spend less time on repetitive communication. HorecaHub is an additional communication layer and not a replacement for reservation or POS systems.

No, HorecaHub is designed for hospitality businesses without a technical background that want to support guest communication with AI. You provide your business information and HorecaHub uses it across phone, email and webchat. Technical and legal details are available at legal.

Yes, HorecaHub can manage webchat conversations with guests on your hospitality website. Visitors can ask practical questions and receive immediate answers based on your business information. HorecaHub works alongside systems such as TheFork, Zenchef or OpenTable and does not replace those platforms.

HorecaHub hosts data within the EU/EEA and uses AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

A HorecaHub AI agent is a digital assistant that independently handles guest questions via phone, email and webchat. HorecaHub works as a communication layer alongside your existing systems, such as Zenchef, Mews or Lightspeed. You decide which information the AI can use and when a staff member should take over.

Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat. This allows international guests to receive answers more quickly without your team constantly switching between languages. HorecaHub remains an addition to your existing reservation or POS systems.

A HorecaHub AI receptionist handles communication with guests, while a reservation system such as OpenTable or Guestplan manages bookings. HorecaHub complements these systems rather than replacing them. The goal is to help guests receive faster answers via phone, email or webchat.

Yes, HorecaHub can answer guest phone calls outside your opening hours. This means questions sent by phone, email and webchat do not go unanswered when your team is unavailable. HorecaHub uses the information you make available to provide these responses.

HorecaHub can support communication for multiple restaurant locations across phone, email and webchat. Each location can use different opening hours, contact details or instructions. HorecaHub works alongside existing systems such as SevenRooms, Tableo or Untill.

Yes, guests can communicate with HorecaHub through regular phone calls, emails and webchat without needing a separate app or account. This makes it accessible for visitors to restaurants, hotels and leisure businesses. HorecaHub connects with your existing communication channels.

A virtual assistant from HorecaHub helps hotel guests with questions via phone, email and webchat. This can include practical communication about their stay, accessibility or general information. HorecaHub can work alongside systems such as Mews, but does not replace that software.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed, MplusKASSA, CCV and Untill. The POS system remains the central place for transactions, while HorecaHub handles communication with guests. This allows existing processes to stay in place.

Yes, HorecaHub can also be used by cafés and lunch spots for communication via phone, email and webchat. This helps answer recurring questions when staff are busy serving guests. HorecaHub remains an additional communication layer alongside your existing operations.

HorecaHub processes data with hosting in the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can support communication around questions from guests and external parties via phone, email and webchat. It can be used alongside existing tools such as Deliverect without replacing those systems. You decide which information is available for responses.

You get started with HorecaHub by making your communication channels and business information available for phone, email and webchat. HorecaHub works alongside existing solutions such as TheFork, Zenchef or Mews and does not require technical knowledge from users. For practical information, you can also visit pricing.

HorecaHub handles recurring communication via phone, email and webchat, while additional staff can cover a broader range of operational tasks on-site. HorecaHub is an additional communication layer that works alongside your team and systems such as Mews or SevenRooms. Your staff remain available for personal service and complex situations.

HorecaHub answers questions and conversations via phone, email and webchat, while a booking widget is mainly designed to capture reservations. HorecaHub can work together with systems such as Zenchef, TheFork or OpenTable without replacing them. This means guests can also be helped outside the reservation process.

HorecaHub handles conversations via phone, email and webchat, while voicemail mainly stores messages for follow-up later. HorecaHub can inform guests directly in multiple languages and transfer conversations when needed. The system works as an additional communication layer alongside your existing way of working.

HorecaHub handles communication directly across phone, email and web chat within one AI-driven environment, while a call centre usually relies on human operators. HorecaHub can connect with existing systems such as Guestplan or Mews without replacing them. Data is hosted within the EU/EEA with encryption at rest and during transport.

HorecaHub supports communication by phone, email and web chat and is not limited to reservations alone. It can work alongside reservation systems such as Tableo, Zenchef or OpenTable as an additional communication layer. Guests can also ask questions about practical information or availability.

HorecaHub combines phone, email and web chat into one communication layer, while extra phone lines only increase availability for calls. HorecaHub can also assist guests in multiple languages and work alongside existing hospitality solutions such as Lightspeed or Untill. Your current systems remain fully in use.

HorecaHub works across phone, email and web chat, while a standard chatbot usually only handles conversations on a website. HorecaHub is designed as a broader communication layer alongside systems such as Guestplan, Mews or Deliverect. This allows guests to contact you through multiple channels.

HorecaHub handles conversations using AI and also supports email and web chat, while a traditional phone system mainly routes or answers calls. HorecaHub works alongside your existing systems and can use information from connected hospitality solutions. It does not replace your POS system or reservation platform.

HorecaHub supports direct communication through phone, email and web chat, while a contact form usually depends on manual follow-up. HorecaHub can also work alongside systems such as SevenRooms or TheFork without replacing them. This means guests can receive faster responses across different channels.

HorecaHub works alongside reservation systems such as Zenchef, OpenTable or Guestplan by also handling communication via phone, email and webchat. The reservation system remains responsible for bookings and table management. HorecaHub ensures guests can also get help outside the booking process.

HorecaHub learns your menu, house rules and operational information through a managed knowledge base that you can update yourself with texts, documents or standard replies. The AI then uses that information across phone, email and webchat. HorecaHub remains a communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace them.

Yes, HorecaHub can first be tested internally so you can review replies and conversation tone before guests interact with it. You can adjust examples, limit topics and refine instructions. HorecaHub then applies the same guidelines consistently across phone, email and webchat.

With HorecaHub, you decide how formal, informal or service-focused the assistant communicates with guests. You can provide example phrases, writing style and preferred wording so replies match your business. HorecaHub then applies those instructions consistently across phone, email and webchat.

Yes, HorecaHub can follow instructions for short practical replies or more detailed explanations depending on the type of question. You decide which style suits your restaurant, hotel or event venue. Those rules are managed centrally within the HorecaHub communication layer.

If information is missing, HorecaHub can hand the conversation over to your team or indicate that a member of staff will take over. This helps prevent unconfirmed information from being shared. HorecaHub supports phone, email and webchat as an additional communication layer.

Yes, you can define which words, phrases or topics HorecaHub should avoid when communicating with guests. This helps keep communication consistent with your brand and way of working. The same guidelines apply across phone, email and webchat conversations.

You can add updated opening hours, packages or house rules directly to the HorecaHub knowledge base so new conversations reflect the latest information. This keeps communication up to date without replacing your reservation or POS systems. HorecaHub works alongside systems such as Guestplan, OpenTable or MplusKASSA.

HorecaHub can flag conversations that need extra attention from your team and escalate them to a staff member more quickly. You decide which situations should always be handled by a person. This applies to communication via phone, email and webchat.

You can adjust HorecaHub responses with new instructions, example replies or additional knowledge base information so future conversations better match your service style. Corrections are used within your own environment. HorecaHub does not use customer data to train AI models.

Yes, HorecaHub can use separate instructions and knowledge base information for different parts of your business, such as your hotel, restaurant or event venue. This keeps responses relevant to the guest’s context. HorecaHub supports this across phone, email and webchat.

HorecaHub uses managed instructions and knowledge base information so your team can review changes before they are used in conversations. This helps you stay in control of official guest communication. HorecaHub remains an additional communication layer alongside systems such as SevenRooms or CCV.

Yes, HorecaHub can identify conversations that need follow-up from your team and either forward or flag them for further handling. This helps with exceptions, complaints or unclear requests. HorecaHub supports this across phone, email and webchat.

AI customer service for hospitality means HorecaHub automatically handles guest questions through phone, email and webchat. HorecaHub supports hospitality businesses such as restaurants, hotels and cafés with day-to-day communication without replacing your reservation or POS system. It works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

HorecaHub can answer frequently asked questions from restaurant guests through phone, email and webchat. This includes questions about opening hours, directions, menu information or reservations through existing systems such as TheFork, OpenTable or SevenRooms. HorecaHub complements existing hospitality software and does not replace your reservation system.

Yes, HorecaHub can handle guest emails alongside phone and webchat. HorecaHub helps hospitality businesses answer common questions and supports existing systems such as Zenchef, Guestplan or Mews without replacing them. Guests can therefore contact you through multiple channels.

HorecaHub is suitable for restaurants, hotels, cafés, lunchrooms, restaurant groups, leisure businesses and event venues. HorecaHub supports communication through phone, email and webchat and connects with existing hospitality solutions such as OpenTable, Untill or Deliverect. It acts as an additional communication layer for guest contact.

Yes, HorecaHub is designed to complement your existing hospitality software rather than replace it. HorecaHub can work alongside systems such as Zenchef, TheFork, Mews, Lightspeed, CCV and MplusKASSA while your current booking and POS processes stay in place. This means you can keep your existing way of working.

A virtual assistant for hospitality is a digital communication layer such as HorecaHub that helps guests via phone, email and webchat. HorecaHub supports hospitality businesses by answering questions and handling guest communication without replacing your reservation software or POS system. It works alongside existing tools such as SevenRooms or Guestplan.

Yes, HorecaHub can assist guests in multiple languages via phone, email and webchat. This is practical for hotels, restaurants and leisure businesses that welcome international visitors. HorecaHub remains an additional communication layer alongside systems such as Mews, OpenTable or Deliverect.

HorecaHub processes communication through secure infrastructure within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can be used as an additional communication layer while staff stay involved whenever needed. HorecaHub supports phone, email and webchat and helps hospitality businesses manage guest enquiries efficiently alongside existing systems such as Tableo, Nostium or Lightspeed. Your team stays in control of communication.

HorecaHub supports not only webchat but also phone and email for hospitality communication. This allows guests to contact you through multiple channels while your existing reservation and POS systems such as Zenchef, Mews or Untill continue to operate as usual. HorecaHub acts as an additional communication layer.

Yes, HorecaHub can follow fixed instructions about which information may be shared and which topics should be passed to your team. You decide, for example, how the AI assistant handles complaints, special requests or internal procedures. These guidelines apply across phone, email and webchat.

Yes, you can define the situations in which HorecaHub should escalate to a staff member, for example for complaints, exceptions or unclear questions. The assistant first collects relevant information before your team takes over the conversation. This works across phone, email and webchat.

HorecaHub follows the instructions and priorities you provide in the knowledge base, so important information is prioritised in replies to guests. For example, you can specify which house rules should always be mentioned. This helps keep communication more consistent across different channels.

Yes, HorecaHub can use a different tone of voice for each location, concept or brand within the same organisation. This is useful for restaurant groups, hotels or leisure businesses with different target audiences. The configured style applies across phone, email and webchat.

HorecaHub bases its replies on the information and instructions you make available in the knowledge base. If information is missing or unclear, the assistant can transfer the conversation to your team instead of making assumptions on its own. This gives you more control over communication with guests.

Yes, HorecaHub can process temporary information such as seasonal menus, adjusted opening hours or events in the knowledge base. Your team can submit changes so replies are updated accordingly. This works alongside systems such as TheFork, OpenTable or SevenRooms.

HorecaHub communicates with guests by phone, email and webchat and works alongside reservation systems such as Zenchef, Guestplan or Tableo. Your reservation system remains the source of truth for bookings and availability. HorecaHub mainly helps handle and respond to guest communication more efficiently.

Yes, HorecaHub can follow internal instructions without showing that information to guests. For example, you can define how specific situations should be handled internally or when a staff member should step in. This helps you organise communication more consistently across your hospitality operation.

HorecaHub can process updates to information or instructions so new conversations reflect the latest details. This is useful for temporary opening hours, new menus or updated procedures. Your team stays in control of which information is actively used in guest communication.

Yes, conversations can be used to identify missing information or new frequently asked questions, after which your team can update the knowledge base. HorecaHub improves through updates and corrections from your organisation. Customer data is not used to train AI models, and data remains protected within the EU/EEA.

An AI phone assistant from HorecaHub handles conversations directly through phone, email and webchat, while a traditional answering service usually relies on human operators and manual message forwarding. HorecaHub complements systems such as Zenchef, Guestplan or OpenTable rather than replacing them. Guests can also be helped in multiple languages, including outside peak hours.

HorecaHub is suitable for hospitality businesses that want to manage communication across phone, email and webchat centrally without setting up an external call centre process. It works alongside existing systems such as Mews, SevenRooms or TheFork. HorecaHub can also assist guests in multiple languages.

Costs vary depending on your situation, but HorecaHub is designed as an additional communication layer alongside your existing team and systems. It does not replace your reservation or POS system, but helps handle conversations by phone, email and webchat. For current pricing, visit pricing.

Hotels use HorecaHub alongside reception staff to continuously handle enquiries by phone, email and webchat. It supports existing systems such as Mews rather than replacing them. This keeps communication available when staff are busy assisting guests on site.

HorecaHub can actively handle conversations by phone, email and webchat, while voicemail usually only stores messages for follow-up later. It works alongside systems such as Guestplan, Tableo or Zenchef. Guests can receive direct answers in multiple languages without waiting for a callback.

A booking widget mainly manages reservations, while HorecaHub supports broader communication by phone, email and webchat. It complements systems such as TheFork, SevenRooms or OpenTable rather than replacing them. This also allows guests to ask questions about opening hours, groups or practical information.

A contact form collects messages for a later reply, while HorecaHub can help guests directly through webchat, phone and email. It works alongside existing hospitality solutions such as Zenchef or Mews. This means communication does not have to wait for manual follow-up.

HorecaHub can handle part of your communication by phone, email and webchat as an additional layer alongside your team. It does not replace hotel software, reservation systems or POS systems such as Mews, Lightspeed or Untill. Many hospitality businesses use it to manage recurring questions more efficiently.

HorecaHub is sometimes used alongside a call centre to distribute communication across phone, email and webchat more efficiently. It supports existing systems such as Deliverect, Guestplan or OpenTable without replacing them. This allows routine questions to be handled automatically while more complex situations stay with staff.

Extra staff strengthen your on-site team, while HorecaHub specifically supports communication via phone, email and webchat as an additional layer. It works alongside existing systems such as CCV, MplusKASSA or SevenRooms rather than replacing them. This helps guest communication continue during peak hours.

An AI agent such as HorecaHub independently handles guest communication by phone, email and web chat within predefined instructions and available information. HorecaHub acts as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace a reservation system or POS. It helps hospitality businesses manage guest enquiries centrally.

An automated receptionist such as HorecaHub answers phone calls, understands guest questions and provides responses based on your configured information and processes. HorecaHub can also transfer calls when human follow-up is needed. The system works alongside existing hospitality solutions such as Guestplan, Untill or CCV.

An AI agent such as HorecaHub handles complete conversations across phone, email and web chat and responds to context within configured guidelines. A standard chatbot often works with fixed buttons or predefined scripts. HorecaHub also integrates with existing hospitality environments without replacing reservation systems or POS software.

Yes, HorecaHub can manage guest communication simultaneously across phone, email and web chat within one central communication layer. This means hospitality businesses do not need to manage information separately for each channel. HorecaHub works alongside existing systems such as OpenTable, SevenRooms or MplusKASSA.

HorecaHub can be explained as a digital assistant that handles guest questions by phone, email and web chat using your own information and instructions. The system supports staff with communication and does not replace your reservation system, POS system or overall operations. Existing software such as Deliverect or Tableo therefore remains in use.

Yes, HorecaHub is designed to support existing teams and can work alongside reception staff or front-of-house teams for guest communication. This gives employees more time for in-person service and operational tasks. HorecaHub supports communication channels without replacing your existing hospitality systems.

HorecaHub can answer common guest questions by phone, email and webchat using the information your business provides. This includes practical questions about your venue, accessibility or services. The system works alongside existing hospitality platforms such as TheFork, Mews or Lightspeed.

Yes, HorecaHub can also be used by smaller hospitality businesses as an additional communication layer for phone, email and webchat. This helps guest enquiries to be handled more consistently without replacing existing software. HorecaHub is suitable for restaurants, cafés and lunchrooms, among others.

HorecaHub processes data with hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can support communication for multiple hospitality venues within one organisation via phone, email and webchat. This is relevant for restaurant groups, hotels or event venues, for example. HorecaHub remains an additional communication layer alongside existing systems such as SevenRooms or Mews.

HorecaHub is used as an additional communication layer to manage guest enquiries centrally via phone, email and webchat alongside existing hospitality systems. Platforms such as Guestplan, Lightspeed or Deliverect continue to perform their own functions as usual. HorecaHub focuses specifically on communication with guests.

Yes, HorecaHub can use example replies so the assistant learns how your team normally communicates with guests. You can add examples per topic for phone, email and webchat conversations. HorecaHub uses those examples as guidance within your configured instructions and knowledge base.

HorecaHub uses the information in your knowledge base and configured instructions to decide which details are relevant to a guest’s question. Current and explicit instructions take priority over older or more general information. This helps keep replies across phone, email and webchat aligned with your way of working.

Yes, HorecaHub can work with information intended for internal use only that should not be shown to guests. Internal instructions can help with escalations or exceptions without sharing that text directly. HorecaHub only uses that context to handle conversations correctly.

HorecaHub can be updated with corrections so future replies better match your current way of working. You can give feedback on replies from phone, email or webchat conversations and add that information to the knowledge base. This creates a clearer set of instructions for recurring questions over time.

Yes, HorecaHub can use separate knowledge and instructions for each location, brand or department within your hospitality business. This is useful when opening hours, menus or processes differ between venues. HorecaHub remains a communication layer alongside existing systems such as Guestplan, SevenRooms or Untill.

When a conversation cannot be completed automatically, HorecaHub can pass it to your team together with relevant context from the conversation. This helps staff continue more quickly without asking the same questions again. This works for phone, email and webchat conversations.

Yes, HorecaHub can assist guests in multiple languages and switch automatically based on the language used in the conversation. Your knowledge base and instructions remain the source for the content of each reply. This helps HorecaHub support consistent communication for international guests across phone, email and webchat.

HorecaHub uses the current information from your knowledge base and custom instructions for new conversations. When you remove or update outdated information, future replies are adjusted accordingly. This helps keep communication via phone, email and webchat aligned with your latest processes and operational information.

HorecaHub can analyse conversations to identify frequently asked questions that may be missing from your knowledge base. You decide which information should be added or updated afterwards. In this way, HorecaHub helps your team improve and expand answers provided through phone, email and webchat over time.

HorecaHub hosts data within the EU/EEA and uses AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub uses context from the ongoing conversation to follow up on questions logically across phone, email and webchat. This means guests do not need to repeat the same information during the same interaction. HorecaHub continues to operate within the knowledge base and instructions configured by your organisation.

HorecaHub handles recurring questions via phone, email and webchat, while reception staff can focus on personal service and operational tasks. HorecaHub does not replace employees, but works as an additional communication layer alongside your team. This is relevant for hotels, restaurants and event venues that manage high volumes of guest contact throughout the day.

HorecaHub works alongside reservation systems such as Zenchef, OpenTable, TheFork, Guestplan and SevenRooms by handling guest questions via phone, email and webchat. The system does not replace reservation software, but helps restaurants manage communication around bookings more effectively. This means your existing processes and tools remain fully usable within your business.

HorecaHub can actively answer guest questions by phone, email and webchat, while voicemail usually only stores messages for later follow-up. Guests can immediately get information about opening hours, accessibility or facilities. HorecaHub also supports multiple languages, which can be useful for international guests in hospitality and leisure businesses.

HorecaHub is useful when your team receives many repetitive questions by phone, email or webchat and you want to support that communication without replacing your existing systems. Temporary staff still remain important for in-person service and operational work. HorecaHub also works alongside existing software such as Mews, Lightspeed or Deliverect as an additional communication layer.

HorecaHub can answer guest questions through webchat, while a booking button is mainly designed to send reservations to systems such as Tableo, TheFork or Zenchef. HorecaHub does not replace those reservation systems, but also helps guests with practical questions outside the booking process. That can be relevant for restaurants, hotels and leisure businesses.

HorecaHub can handle phone conversations as an additional communication layer alongside your existing team and systems. An external call centre usually works with human operators, while HorecaHub provides answers based on the information you supply. HorecaHub can also manage emails and webchat conversations within the same environment.

HorecaHub does not replace POS systems such as Lightspeed, Untill, MplusKASSA or CCV, but instead supports guest communication through phone, email and webchat. POS systems remain responsible for transactions and operational processes. HorecaHub also helps answer common questions without replacing your existing software.

A contact form usually only collects messages, while HorecaHub actively communicates with guests through phone, email and webchat. This means questions can be handled immediately without guests always having to wait for manual follow-up. HorecaHub works as an additional communication layer alongside your existing reservation or POS systems.

A traditional answering service usually relies on staff to take messages, while HorecaHub can automatically handle conversations across phone, email and webchat using your business information. HorecaHub does not replace your booking system or POS, but supports the communication around it. For data protection, HorecaHub uses measures including EU/EEA hosting, AES-256 encryption and TLS 1.2+.

HorecaHub complements systems such as Mews, OpenTable, SevenRooms and Guestplan by handling guest communication across phone, email and webchat. Those systems remain suitable for reservations, hotel management and operational processes. HorecaHub focuses on answering questions and supporting communication in multiple languages.

HorecaHub handles real conversations via phone, email and webchat, while a traditional answering machine only records messages. HorecaHub can give guests direct answers in multiple languages and works alongside systems such as Zenchef or OpenTable. It does not replace your reservation or POS system, but supports the communication around them.

HorecaHub is suitable when you want guest enquiries via phone, email and webchat to be handled automatically alongside your existing processes. An external call centre works with staff, while HorecaHub adds a digital communication layer that connects with systems such as Guestplan, Mews or SevenRooms. Both can operate alongside each other depending on how you work.

HorecaHub can manage part of your guest communication by phone, email and webchat without you needing to schedule extra reception staff. It supports existing teams and works alongside reservation systems such as TheFork, Tableo or Zenchef. HorecaHub does not replace your POS system or reservation system.

Restaurants use HorecaHub alongside a reservation widget because guests often call, email or chat with questions outside the booking process. HorecaHub handles that communication across multiple channels and connects with systems such as OpenTable, SevenRooms or Guestplan. Your existing reservation system remains the primary system.

HorecaHub can respond to guests directly by phone, email and webchat, while a standard voicemail system only stores messages. HorecaHub can provide answers in multiple languages and support conversations alongside systems such as Mews or Zenchef. It is an additional communication layer for hospitality businesses.

HorecaHub is designed to handle recurring communication by phone, email and webchat alongside your existing team. Additional staff can take on broader operational tasks, while HorecaHub focuses on guest communication and information requests. HorecaHub works alongside systems such as Untill, Lightspeed and Deliverect.

Hotels combine a reception team with HorecaHub to provide additional support for guest communication by phone, email and webchat. HorecaHub can share information in multiple languages and works alongside systems such as Mews or SevenRooms. The hotel team remains responsible for operational and personal service.

HorecaHub can support guest questions by phone, email and webchat outside opening hours without relying only on an out-of-hours phone service. The system works alongside existing hospitality solutions such as Guestplan or OpenTable. HorecaHub does not replace your reservation system or POS system.

A reservation system only handles bookings, while HorecaHub also manages other guest questions by phone, email and webchat. This includes practical information, changes to bookings and general communication in multiple languages. HorecaHub works alongside systems such as Zenchef, Tableo and TheFork.

HorecaHub is an AI communication layer for phone, email and webchat, while a traditional telephone answering service relies on staff to answer calls. HorecaHub supports hospitality businesses alongside systems such as Mews, CCV or Lightspeed and can communicate with guests in multiple languages. Your existing reservation and POS systems remain in place.

You can add information to HorecaHub such as opening hours, menus, house rules and frequently asked questions using documents, text or existing webpages. HorecaHub uses that information to answer guests via phone, email and webchat. The system remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

Yes, with HorecaHub you can give instructions about tone of voice, such as formal, welcoming or short and practical. That style is then applied across phone, email and webchat conversations. You stay in control of how HorecaHub communicates on behalf of your hospitality business.

With HorecaHub you can set clear instructions about what the assistant may and may not say to guests. For example, you can exclude certain topics or define fixed wording. This helps keep communication aligned with your way of working and the guest experience you want to provide.

Yes, HorecaHub can hand conversations over to your team when a question falls outside the configured instructions or requires human follow-up. This applies to phone, email and webchat conversations. Your staff can then continue the conversation within their existing processes.

HorecaHub can be updated based on corrections or revised instructions from your team. This helps future communication match your current way of working and latest information more closely. Customer data is not used to train AI models. Your team can refine responses, adjust instructions and update operational details at any time. HorecaHub then applies those updates across phone, email and webchat conversations.

Yes, within HorecaHub you can add fixed information and preferred wording for recurring guest questions. This can include parking information, opening hours or policies for groups. HorecaHub then uses that knowledge in conversations via phone, email and webchat. This helps keep answers consistent across channels while still allowing your team to update information whenever needed.

If you update opening hours or other information in HorecaHub, the assistant uses the updated details in new conversations. This helps prevent guests receiving outdated information via phone, email or webchat. HorecaHub remains an additional communication layer alongside your existing systems. You can adjust operational information whenever needed, and new conversations will reflect those changes automatically.

Yes, HorecaHub can distinguish between information for internal use and information that may be shared with guests. This allows staff to use additional context without it automatically appearing in guest conversations. It supports consistent communication across phone, email and webchat. You stay in control of which information is visible externally and which remains available only to your team.

HorecaHub can follow instructions not to answer beyond the available information or configured guidelines. In those cases, the system can involve a staff member or indicate that follow-up is required. This helps you stay in control of what is communicated on behalf of your business. Rules and escalation instructions can be configured to match your operational processes and communication preferences.

Yes, HorecaHub can use different instructions and tones of voice for each location or department. This allows a hotel to communicate differently from a restaurant or event venue within the same organisation. This works across phone, email and webchat. You can tailor communication styles to match the guest experience and operational needs of each part of the business.

HorecaHub uses hosting within the EU/EEA, AES-256 encryption for stored data and TLS 1.2+ during data transfer. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

AI customer service for restaurants uses software to automatically answer guest questions via phone, email and web chat. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Lightspeed and does not replace your reservation system or POS. You decide which information guests are allowed to receive.

AI for hospitality works by using your business information to automatically answer guest questions across different communication channels. HorecaHub is configured with your own information and works alongside existing systems such as SevenRooms, Untill or Deliverect. You do not need programming knowledge to use it.

A virtual assistant for a restaurant helps guests digitally via phone, email and web chat with questions about your business. HorecaHub is this type of additional communication layer and does not replace your reservation system or POS system. It can be used by restaurants, cafés and restaurant groups.

Cafés and lunchrooms use AI communication to handle guest questions faster through phone, email and web chat. HorecaHub supports day-to-day communication without replacing existing systems such as Tableo, CCV or MplusKASSA. Multilingual communication is also possible.

Yes, HorecaHub is designed as an additional communication layer alongside existing hospitality software such as Zenchef, TheFork, Mews or Lightspeed. The system does not replace your reservation platform or POS. This allows you to keep your current workflow while guest communication is supported automatically.

An AI agent is software that can independently understand and answer guest questions by phone, email or webchat. HorecaHub uses this technology to support hospitality businesses with guest communication. The system works with the information you provide and can communicate in multiple languages.

Event venues use AI to handle visitor questions centrally across phone, email and webchat. HorecaHub supports this communication without replacing existing systems such as Deliverect or Lightspeed. The platform can also manage multilingual conversations with guests.

Yes, HorecaHub can communicate with guests in multiple languages via phone, email and webchat. This is useful for restaurants, hotels and leisure businesses with international visitors. The system works as an additional communication layer alongside existing software such as Mews or TheFork.

AI for hospitality can be used by independent hospitality businesses as well as restaurant chains, hotels and leisure companies. HorecaHub supports communication via phone, email and webchat and works alongside existing systems such as Nostium, Tableo or CCV. The setup depends on your own way of working.

HorecaHub processes guest communication through hosting within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes. HorecaHub is active 24 hours a day across phone, email and web chat, including when the venue is closed. Guests can still make reservations, send requests or get answers to questions. Messages that require human handling are ready for the team the following morning.

The HorecaHub phone assistant uses a natural voice, speaks in full sentences and does not interrupt callers. Your business decides the tone of voice, greeting and how the assistant introduces itself. HorecaHub does not pretend to be human: guests are clearly informed that they are speaking with a digital assistant.

Yes. Phone support is a standard part of HorecaHub. The assistant answers calls, speaks naturally with guests, handles reservations or questions, and transfers the call to a staff member when needed. Every call includes a summary afterwards, so your team can see exactly what was agreed.

HorecaHub detects the guest’s language and replies in that language across phone, email and chat. Dutch, English, German, French, Spanish and Italian are supported by default, with other languages possible on request. Your business provides the core content, such as menus and house rules, and HorecaHub keeps the tone consistent across languages.

Yes. HorecaHub can include your business WhatsApp as a chat channel alongside phone, email and webchat. The assistant answers questions about opening hours, menus, directions or availability, takes reservations and passes the conversation to a staff member when needed. All messages remain available to review afterwards.

Yes. HorecaHub connects to your hospitality business’s WhatsApp number through the WhatsApp Business API, not through a private account. Your business remains the owner of both the number and the conversations. We set everything up together with you, and no software installation is required.

Yes. Through WhatsApp, HorecaHub collects the reservation details including date, time, number of guests, name and contact details, then sends them to your reservation system or team according to your business rules. Changes and cancellations happen in the same conversation, so guests do not need to call.

Yes. On WhatsApp, HorecaHub detects the language the guest is writing in and replies in that language. Dutch, English, German, French, Spanish and Italian are supported by default. For hospitality businesses with international visitors, this means foreign guests receive the same information as local guests without the team needing to translate.

With HorecaHub, your venue’s main phone number is answered by an AI assistant that handles the conversation by voice. The assistant collects the date, time, number of guests and contact details, checks your venue rules and passes the booking to your reservation system or team. Unclear cases are forwarded to a staff member.

Yes. HorecaHub can answer all incoming calls, or only calls that go unanswered after a number of rings or during service hours. Guests receive an immediate response instead of a busy tone. The business decides how the setup should work.

Yes. If a conversation needs a person, the assistant can transfer the call or log a callback request together with the question. HorecaHub does this based on rules set by the business, for example for complaints, group bookings or press enquiries. That means the team does not start the conversation without context.

The guest hears a natural voice that mentions the business by name and asks how it can help. From there, the conversation works like a normal phone call: the assistant asks questions, repeats the booking details and confirms them. The greeting and voice are configured during setup.

Yes. Your existing number stays in use and calls are forwarded to HorecaHub. Guests and search listings therefore do not need to change. If there is any uncertainty about your phone provider, HorecaHub reviews the setup with you at the start to configure call forwarding properly.

HorecaHub reads incoming emails and answers questions that are covered in your knowledge base, such as availability, group bookings and practical information. Messages with attachments or complex quotation requests are forwarded to your team with a summary. That keeps your inbox manageable without anything being handled unseen.

The web chat is added to your website with a small piece of code. Usually the company managing your site can do this, or HorecaHub can assist. The chat then appears on every page in your brand colours. Guests ask questions and receive instant answers from the same knowledge base used for phone and email.

Yes. If a question cannot be handled without a person, HorecaHub records the guest’s name, phone number and request and prepares it for your team. The guest immediately knows what to expect, and your team sees a complete overview the next morning instead of a list of missed calls.

HorecaHub’s speech recognition is trained on natural phone conversations and recognises regional pronunciation and accents in the supported languages. If the assistant does not understand something properly, it asks for clarification or spells details back instead of guessing. If it remains unclear, the call is transferred to a staff member.

The assistant asks the guest to repeat themselves and confirms the key details, such as name, date, time and number of guests. If the conversation still cannot be understood properly, HorecaHub records the phone number and sends the request to your team. An unclear call therefore does not result in an incorrect reservation.

Messages from platforms that arrive by email are handled by HorecaHub like any other email. Messages that only exist inside the platform’s own environment are outside its scope. In practice, most guest questions still come through phone, email or your own web chat, and HorecaHub fully handles those three channels.

Yes, HorecaHub can be added as an AI web chat on your restaurant website so guests can ask questions and get in touch through chat. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable and does not replace your reservation system or POS system.

HorecaHub is configured around your hospitality business so the AI web chat can answer questions through your website. HorecaHub can process information such as opening hours, frequently asked questions and reservation routes, while existing systems such as Mews, SevenRooms or Lightspeed continue to operate as normal.

Yes, HorecaHub can direct guests from the web chat to your existing reservation system to complete a booking. HorecaHub works alongside reservation platforms such as Zenchef, TheFork, Tableo and Guestplan rather than replacing them.

Yes, HorecaHub also works in mobile browsers so guests can use the web chat on smartphones and tablets. The chat function runs on your own website and can communicate with guests in multiple languages.

Yes, HorecaHub can also be placed on your booking page so guests can ask questions via web chat while making a reservation. HorecaHub supports communication around reservations and works alongside systems such as OpenTable, SevenRooms and Zenchef.

Yes, HorecaHub can continue answering guest questions through web chat when your restaurant is closed. The AI chat works through your website and can help guests with information or direct them to your reservation environment.

Yes, HorecaHub can be configured with information and topics that match your hospitality business and communication preferences. This keeps the AI web chat aligned with your processes and existing systems such as Mews, Untill and CCV.

Yes, HorecaHub uses hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during data transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can use webchat to answer frequently asked questions about menus, opening hours and allergen information you provide. The AI chat works as a communication layer alongside your existing hospitality and reservation systems. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

Yes, HorecaHub can automatically handle incoming emails in your info@ mailbox using AI. HorecaHub processes guest enquiries by email as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. You decide which messages are answered automatically and which are forwarded to staff.

Yes, HorecaHub can automatically recognise and respond to group booking enquiries that arrive by email. HorecaHub collects relevant details such as group size, date and contact information, and can forward requests to your team or complement existing systems such as Guestplan or SevenRooms.

HorecaHub can automatically process and organise quote requests for event venues received by email. The AI can answer standard questions, request missing information and route enquiries internally to the right staff member without replacing your current systems.

Yes, HorecaHub can automatically route incoming hospitality emails to the correct department or staff member. For example, reservation enquiries can go to the restaurant team and business enquiries to sales, while HorecaHub continues to work as a communication layer alongside systems such as OpenTable or MplusKASSA.

Yes, HorecaHub can draft email responses in your own writing style and brand tone of voice. You can provide guidelines for tone, sign-off and wording so communication through HorecaHub matches your restaurant, hotel or café.

Yes, HorecaHub can analyse incoming emails and help identify spam or irrelevant messages. This keeps important guest communication more visible for your team while HorecaHub supports your inbox as an additional communication layer for hospitality businesses.

HorecaHub processes email communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models, applies zero-data-retention with LLM subprocessors, and offers a data processing agreement via legal.

Yes, HorecaHub can collect reservation details from emails and forward them as a complement to systems such as Zenchef, TheFork or Tableo. HorecaHub does not replace your reservation system, but supports the communication around booking requests and guest contact.

A HorecaHub AI chatbot understands open guest questions and responds contextually, while a traditional scripted bot mainly follows fixed options and pre-set replies. HorecaHub works as a communication layer alongside systems such as Zenchef, TheFork or Mews and can manage conversations by phone, email and webchat. This means guests do not have to click through menu options as often.

HorecaHub can provide guests with answers about dishes, allergens and menu information via webchat, phone and email based on the information you make available. The system works alongside your existing hospitality setup and does not replace your POS or reservation system such as Lightspeed, Untill or OpenTable. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can communicate with guests in multiple languages via phone, email and webchat, making it easier for international visitors to get information. This is useful for restaurants, hotels, leisure businesses and event venues with a diverse audience.

HorecaHub can transfer conversations to a team member when human follow-up is needed. This keeps the AI assistant suitable for common questions, while your team handles more complex or sensitive situations directly. Handover can take place across webchat, phone or email, depending on how your hospitality business communicates with guests.

HorecaHub can automatically answer questions about opening hours, accessibility and practical information through webchat, phone and email. The system works as an additional communication layer alongside existing tools such as Guestplan, SevenRooms or Mews. This allows guests to receive quick answers without changing your current hospitality software or reservation workflows.

HorecaHub supports not only restaurants, but also hotels, leisure businesses, cafés, lunch venues and event locations through phone, email and webchat. The AI assistant helps guests with frequently asked questions without replacing your existing systems. The platform is designed for hospitality businesses that want to automate part of their guest communication while keeping their current tools and workflows.

HorecaHub can inform guests about vegetarian, vegan or other menu options based on the information you provide. This works through webchat, phone or email as an addition to your existing hospitality and reservation software. You stay in control of the menu information and dietary details the AI assistant uses in guest communication.

HorecaHub uses the information you make available, such as menus, practical details and house rules, to communicate accurately with guests via phone, email and webchat. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. The information is used to answer guest questions and support communication within your existing hospitality operations.

HorecaHub can understand and answer open guest questions without traditional phone menus or fixed scripts. This allows guests to communicate naturally through webchat, email or phone, while your existing systems such as Tableo or Zenchef continue to work as usual. The AI assistant is designed to support conversational communication instead of requiring predefined menu structures.

HorecaHub processes communication through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub also provides a data processing agreement via legal and follows a data breach notification policy within 72 hours.

HorecaHub can manage multiple conversations at the same time across phone, email and webchat when your venue gets busy. This supports your team during peak periods without replacing your reservation system or POS system.

HorecaHub works as an additional communication layer alongside existing hospitality systems such as Zenchef, Guestplan, OpenTable, SevenRooms, Mews, Lightspeed, Untill, MplusKASSA, CCV and Deliverect. Your current systems remain the main platform for reservations, POS or operational processes.

Yes, HorecaHub can handle missed calls for your restaurant through AI telephony and automatically respond to guests. The assistant manages questions by phone and can collect information or transfer calls to your team. HorecaHub works alongside systems such as Zenchef, Guestplan or Mews and does not replace your reservation system or POS.

HorecaHub can place incoming phone calls in a queue and automatically inform guests while they wait. The AI assistant answers common questions or transfers calls when a staff member becomes available. HorecaHub works as a communication layer alongside existing hospitality systems such as Lightspeed, Untill or MplusKASSA.

Yes, HorecaHub can manage multiple phone numbers for different hospitality locations or concepts. This allows restaurants, hotels or chains to handle calls centrally or per venue through AI telephony. HorecaHub works alongside existing systems such as OpenTable, SevenRooms or Mews.

Yes, you can forward your existing restaurant landline to HorecaHub for automated call handling. Guests keep calling the same number while HorecaHub manages conversations through AI telephony. The solution works alongside your existing reservation and POS systems rather than replacing them.

Yes, HorecaHub can screen incoming calls and only forward relevant ones to your team. The AI assistant can answer common questions before a staff member gets involved. HorecaHub works as an additional communication layer alongside systems such as TheFork, Guestplan or Deliverect.

If several guests call at the same time, HorecaHub can handle conversations in parallel through AI telephony. This helps you stay reachable for incoming calls without your team needing to answer every call immediately. HorecaHub supports hospitality businesses including restaurants, cafés, hotels and event venues.

Yes, HorecaHub can process voicemail messages and make the content available to your team. This means you do not need to listen to voicemail manually to follow up on callback requests or guest questions. HorecaHub supports communication by phone, email and webchat.

Yes, with HorecaHub you can decide which staff member or department calls should be forwarded to. This is useful for reservations, business enquiries or event-related questions, for example. HorecaHub works alongside existing hospitality systems such as Zenchef, Mews or CCV.

Yes, HorecaHub can also support hotel reception phone lines through AI telephony. The assistant can answer calls, handle frequently asked questions and transfer conversations to the right staff member. HorecaHub works alongside hotel and reservation systems such as Mews or SevenRooms.

Yes, HorecaHub combines phone, email and web chat communication within one additional communication layer for hospitality businesses. This allows guests to contact you through different channels without you having to manage separate systems. HorecaHub does not replace your reservation system or POS system.

Yes, HorecaHub is suitable for restaurant groups that want to handle phone calls centrally or per location. Multiple phone numbers and different call routing flows can be managed within the same communication layer. HorecaHub works alongside systems such as OpenTable, Tableo or Lightspeed.

HorecaHub processes phone calls within infrastructure located in the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and any LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can process phone conversations when guests speak quickly and will try to interpret the request correctly. If information is unclear, HorecaHub can ask follow-up questions or repeat details for confirmation. HorecaHub works as a communication layer alongside systems such as Zenchef, Guestplan or Mews.

HorecaHub can repeat information or ask for clarification during a phone call if a guest has not understood something correctly. This helps keep conversations usable across different speaking speeds or language levels. HorecaHub supports communication through phone, email and web chat.

Yes, HorecaHub can make phone calls available for later playback depending on how your environment is configured. This can help with quality control, training or checking previously agreed arrangements. For conditions related to data processing, HorecaHub refers to legal.

Yes, HorecaHub is designed to handle phone conversations in environments with background noise, including busy hospitality venues. If there is a lot of noise, HorecaHub may ask for extra confirmation to reduce misunderstandings. HorecaHub works as an additional communication layer alongside your existing systems.

HorecaHub can process names, times and other reservation details during phone calls and ask guests to confirm information when needed. This helps capture details accurately before sending them to systems such as OpenTable, SevenRooms or TheFork. HorecaHub does not replace your reservation system.

HorecaHub is designed to keep conversations usable when a phone connection becomes unstable or temporarily drops out. If information remains unclear, HorecaHub may ask the guest to repeat details or suggest another contact moment. HorecaHub supports communication through phone, email and webchat.

HorecaHub can process conversations where several people speak at the same time, although it may ask for extra confirmation if information is not clear enough. This helps reservations and enquiries be handled accurately. HorecaHub works alongside systems such as Zenchef, Tableo or Mews.

HorecaHub can assist guests in multiple languages through phone, email and webchat. The voice experience may vary between languages because pronunciation, pacing and phrasing are adapted to the selected language. HorecaHub remains a communication layer alongside your existing software.

Yes, HorecaHub can process conversations with guests who speak slowly, quickly or at varying speeds. If details are not clear enough, HorecaHub may repeat information or ask for confirmation. HorecaHub supports hospitality businesses including restaurants, hotels and event venues.

HorecaHub tries to continue the call if the connection temporarily becomes poor or drops out. If key information is missing, HorecaHub can ask the guest to repeat details or log a follow-up contact. HorecaHub handles communication by phone, email and webchat.

Yes, HorecaHub processes communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. AI models are not trained on customer data, and LLM subprocessors operate with zero-data-retention. More information is available in legal.

HorecaHub can process phone conversations where guests speak informally or use slang and natural speech patterns. If certain information is unclear, HorecaHub can ask follow-up questions to reduce errors. HorecaHub supports multiple languages and different types of hospitality businesses.

Yes, HorecaHub can combine phone, email and webchat within a single communication layer for your hospitality business. Your guests can contact you through different channels while responses and workflows are managed from the same knowledge base. HorecaHub complements existing systems such as Zenchef, Mews or Lightspeed rather than replacing them.

Yes, HorecaHub uses one shared knowledge base for phone, email and webchat. This keeps answers about topics such as opening hours, reservations or allergens consistent across all channels. HorecaHub works alongside systems such as Guestplan, OpenTable or Untill. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can handle conversations across different channels within the same communication layer, so context is retained when a guest emails first and then calls. This helps avoid asking for the same information again. HorecaHub remains an addition to your existing reservation or POS system.

Yes, you can use HorecaHub only for webchat without using phone or email. HorecaHub works as a modular communication layer for hospitality businesses, so you decide which channels you want to use. For package details and available options, see pricing.

Yes, HorecaHub can also be used exclusively for guest communication by phone. You decide which communication channels are active within your hospitality business. HorecaHub works alongside existing solutions such as SevenRooms, Tableo or CCV.

Yes, HorecaHub can combine email and phone communication for hotels, restaurants and other hospitality businesses. This allows guest enquiries from multiple contact points to be handled centrally. HorecaHub remains a separate communication layer alongside systems such as Mews, Zenchef or Deliverect.

Yes, HorecaHub uses shared information across phone, email and webchat so answers stay as consistent as possible on every channel. This allows you to manage information for guests and staff centrally. HorecaHub does not replace your reservation system or POS system.

Yes, HorecaHub can be expanded step by step with additional channels such as phone, email or webchat. This means you can start with one channel and add more later when your organisation needs it. For current options and packages, see pricing.

Yes, HorecaHub can communicate with guests in multiple languages across phone, email and webchat within the same communication layer. This is relevant for restaurants, hotels and leisure businesses with international guests. HorecaHub works alongside existing systems such as TheFork or MplusKASSA.

HorecaHub processes data from phone calls, email and web chat within a secure infrastructure in the EU or EEA. Data is encrypted at rest using AES-256 and transmitted via TLS 1.2 or higher. HorecaHub does not train AI models on customer data and can provide a data processing agreement via legal.

Yes, HorecaHub can answer incoming calls outside opening hours and provide guests with information or offer a follow-up action. HorecaHub works as an additional communication layer alongside your existing systems such as Zenchef, Mews or Lightspeed. Guests can also be assisted in multiple languages.

HorecaHub can handle phone calls for your restaurant during busy lunch and dinner periods without your team needing to answer every call themselves. HorecaHub supports phone communication as an additional layer alongside systems such as Guestplan, TheFork or OpenTable. Email and webchat can also be managed from the same environment.

Yes, HorecaHub can automatically forward calls to a mobile number when that fits your workflow. HorecaHub remains an additional communication layer and does not replace your reservation system or POS system. You can use HorecaHub alongside systems such as SevenRooms, MplusKASSA or CCV.

Yes, with HorecaHub you can set different opening hours for phone availability by location or situation. HorecaHub handles conversations via phone, email and webchat as an addition to existing hospitality solutions. This can be relevant for restaurants, hotels, cafés and event venues.

Yes, HorecaHub can speak to guests over the phone in multiple languages. HorecaHub supports hospitality businesses through phone, email and webchat without replacing your existing systems such as Tableo, Mews or Deliverect. This makes it suitable for venues that regularly welcome international guests.

HorecaHub can support AI phone handling across multiple locations within one hospitality business. You can use separate phone numbers, opening hours or call routing per location while HorecaHub continues to operate as an additional communication layer. This works for restaurant groups, hotels and leisure businesses.

Yes, HorecaHub can transfer calls to an external reception team or call centre if you choose to set this up. HorecaHub handles communication via phone, email and webchat as an addition to your existing hospitality environment. Your data remains protected through hosting within the EU/EEA and encryption during storage and transmission.

Yes, HorecaHub can answer calls while your staff are busy helping guests on the floor. HorecaHub supports hospitality businesses through phone, email and webchat without replacing your POS or reservation system. It works alongside solutions such as Untill, Zenchef or OpenTable.

Yes, with HorecaHub you can use separate phone numbers for deliveries, events or specific locations. HorecaHub acts as an additional communication layer alongside systems such as Deliverect, Lightspeed or Guestplan. This helps direct calls to the right place and handle them more efficiently.

HorecaHub can continue handling conversations when a guest changes the subject during a phone call. HorecaHub supports communication through phone, email and webchat and can use information from your hospitality business without replacing your existing systems. Guests can also be assisted in multiple languages.

Yes, HorecaHub can handle calls for both hotels and restaurants within the same organisation. HorecaHub works as an additional communication layer alongside existing systems such as Mews, SevenRooms or TheFork. You can manage communication across phone, email and webchat from one central setup.

Phone call data in HorecaHub is protected through hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can process phone conversations with guests who have different regional accents and pronunciation styles. HorecaHub is designed as a communication layer for hospitality businesses and supports conversations across phone, email and webchat. If information is unclear, the call can be transferred to your team.

Yes, HorecaHub can speak with guests over the phone who have different accents, including Flemish and international pronunciation styles. HorecaHub supports multilingual communication for hospitality, hotels and leisure businesses. For complex or difficult-to-understand conversations, your team can take over the call.

Yes, HorecaHub uses a clear AI phone voice for guest conversations. HorecaHub handles communication across phone, email and webchat as an additional layer alongside systems such as Zenchef, Mews or Lightspeed. The selected voice depends on the configured language and call flow.

Yes, within HorecaHub the phone settings can be adjusted to match your communication style and languages. HorecaHub remains an additional communication layer alongside your reservation or POS system. For specific configuration options, you can contact us using the information on pricing.

HorecaHub can process phone calls even when audio quality is less stable due to echo or background noise. If parts of the conversation are unclear, HorecaHub can ask for clarification or transfer the call to your team. HorecaHub also supports communication via email and webchat.

Yes, HorecaHub can manage calls in hospitality environments where background music or ambient noise is present. HorecaHub is designed for restaurants, cafés, hotels and other busy hospitality venues. If the audio quality becomes too disrupted, a staff member can take over the conversation.

Yes, HorecaHub can adapt during a phone conversation when guests want information delivered more slowly or clearly. HorecaHub supports multilingual communication via phone, email and webchat for different hospitality concepts. The AI works alongside your existing systems rather than replacing them.

Yes, HorecaHub can process phone calls over mobile connections with varying audio quality. If parts of a conversation are unclear, HorecaHub can ask for additional confirmation or transfer the call to your team. HorecaHub supports hospitality businesses through phone, email and webchat.

Yes, HorecaHub can process information from phone calls so your team can follow up more quickly. HorecaHub works as a communication layer alongside existing systems such as OpenTable, Guestplan or Mews. Details about how data is processed are described in the documentation at legal.

Yes, HorecaHub can transfer a phone call to a staff member when a guest is difficult to understand. HorecaHub supports hospitality businesses through phone, email and webchat and works alongside your existing reservation or POS system. This helps keep communication available during busy periods.

Yes, HorecaHub can speak with guests in multiple languages during the same phone conversation within one communication environment. HorecaHub also supports email and webchat for hospitality businesses, hotels and event venues. It works alongside systems such as SevenRooms, Tableo or Deliverect.

HorecaHub processes conversation data within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during transfer. AI models are not trained on customer data, and LLM subprocessors used operate with zero-data-retention. More information about processing and terms is available at legal.

HorecaHub uses AI to understand questions in natural language, while a traditional scripted bot usually follows fixed options and pre-set replies. This allows HorecaHub to handle more natural conversations through webchat, email and phone without guests constantly clicking through menus. HorecaHub works as an additional communication layer alongside systems such as Zenchef or Mews.

HorecaHub can inform guests about allergens through webchat, email and phone based on the information your hospitality business provides. This helps guests get quicker answers to practical questions about dishes or ingredients. HorecaHub works alongside your existing reservation or POS system. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can communicate with guests in multiple languages through phone, email and webchat. This is useful for hospitality businesses with international guests, including hotels, restaurants and event venues. HorecaHub uses the same communication layer alongside systems such as OpenTable, TheFork or SevenRooms.

HorecaHub can transfer conversations to a staff member when human follow-up is needed. This makes it possible to handle complex or exceptional questions personally without guests having to start over. HorecaHub supports these handovers across phone, email and webchat.

HorecaHub can automatically inform guests about your opening hours through webchat, email and phone. This helps handle frequently asked questions outside peak times or business hours. HorecaHub works as an additional communication layer alongside your existing hospitality software.

HorecaHub can inform guests about takeaway, delivery and practical terms based on the information from your hospitality business. This works through phone, email and webchat in one central communication layer. HorecaHub complements systems such as Deliverect or Lightspeed rather than replacing them.

HorecaHub can answer questions about events, group reservations and packages through phone, email and webchat. This allows guests to receive information about options or availability more quickly. HorecaHub does not replace your reservation system, but supports the communication around it.

HorecaHub can automatically answer frequently asked guest questions through phone, email and webchat. This includes questions about opening hours, accessibility or practical information about your hospitality business. HorecaHub works alongside existing systems such as Tableo, Untill or CCV.

HorecaHub can process conversations in natural language so follow-up questions within the same conversation connect better to earlier information. This makes communication through phone, email and webchat smoother for guests. HorecaHub remains an additional communication layer alongside your existing hospitality solutions.

HorecaHub can also assist guests outside business hours through phone, email and webchat. This means questions can still come in without your team needing to be immediately available. HorecaHub supports this communication alongside your existing systems.

HorecaHub processes webchat conversations within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. More information is available at legal.

HorecaHub adds an AI chat widget to your restaurant website as an additional communication layer alongside your existing systems. The webchat can answer guest questions and route conversations to your team or reservation system such as Zenchef, TheFork or OpenTable. HorecaHub does not replace your reservation system or POS system.

HorecaHub can connect chat conversations to your existing reservation process through systems such as Zenchef, Guestplan or SevenRooms. The chatbot guides guests during booking and forwards reservation details to the system you already use. HorecaHub remains an additional communication layer.

HorecaHub can assist guests through webchat on your website even outside opening hours. The chatbot answers questions, collects contact information or helps guests move towards a reservation while your venue is closed. HorecaHub also supports multiple languages.

HorecaHub works through a chat widget that can also be used on mobile websites. Guests can ask questions about your hospitality business via smartphone or continue to a reservation. HorecaHub functions as an addition to your existing website and reservation system.

HorecaHub can display an AI webchat on a separate booking page on your restaurant website. The chatbot supports guests during the reservation process and can work with systems such as OpenTable, Tableo or SevenRooms. HorecaHub does not replace the reservation system itself.

HorecaHub uses information from your hospitality business to provide answers to guests in your website chat. You decide which information is available, such as opening hours, contact details or practical house rules. HorecaHub works as a communication layer for phone, email and webchat.

HorecaHub can assist guests in multiple languages through webchat on your hotel website. This makes it easier for international guests to ask questions or request information through the same chat widget. HorecaHub supports this within one communication layer for webchat, phone and email.

HorecaHub works as an additional communication layer on top of your existing hospitality website. The chat widget can be added without replacing your current reservation system or POS system. HorecaHub can also integrate with systems such as Mews, Lightspeed or Deliverect.

HorecaHub can guide guests from the webchat to your existing reservation page or booking process. This works with reservation systems such as TheFork, Guestplan or OpenTable that you already use. HorecaHub remains focused on communication rather than managing reservations itself.

HorecaHub secures webchat data with AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU or EEA, and customer data is not used to train AI models. HorecaHub also provides a data processing agreement via legal.

HorecaHub can answer visitor questions through webchat on websites for event venues and leisure businesses. The chatbot supports communication about practical information and can complement conversations with email or telephony within the same environment. HorecaHub also works in multiple languages.

Yes, HorecaHub lets you use an AI chat widget on your restaurant website as part of your communication workflow. The chat supports guests through webchat alongside your existing systems such as Zenchef, Untill or MplusKASSA. For specific settings and available options, you can contact HorecaHub or visit pricing.

Yes, HorecaHub can process and reply to incoming emails sent to your info@ mailbox on behalf of your hospitality business. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. You decide which questions are handled automatically and which messages are forwarded to your team.

Yes, HorecaHub can automatically answer common guest questions by email for restaurants, hotels and other hospitality businesses. HorecaHub uses the information you provide and can assist guests in multiple languages. More complex requests can be forwarded automatically to a member of your team.

Yes, HorecaHub can recognise group enquiries received by email and forward them to the right employee or department. This is suitable for restaurants, event venues and leisure businesses, for example. HorecaHub remains a communication layer and works alongside systems such as SevenRooms or Guestplan.

Yes, HorecaHub can automatically forward quotation requests and enquiry emails to the right contact person within your organisation. You can decide which types of enquiries go directly to sales, events or reservations. HorecaHub supports this through email alongside phone and webchat.

Yes, HorecaHub can help identify unwanted emails so genuine guest enquiries remain easier to spot. You stay in control of which messages are processed automatically or forwarded to your team. HorecaHub processes email traffic within the EU/EEA with security through AES-256 encryption and TLS 1.2+.

Yes, HorecaHub can be configured to separate newsletters and other non-relevant emails from guest communication. This helps keep your inbox clearer for reservations, questions and enquiries. HorecaHub works alongside existing hospitality systems such as OpenTable, Mews or Deliverect.

Yes, HorecaHub can send emails in the tone and style your hospitality business already uses. For example, you can include fixed signatures, opening lines and company information. HorecaHub fits into your existing communication workflow rather than replacing it.

Yes, HorecaHub can send outgoing emails using your own email signature and contact details. This helps keep communication recognisable for guests and business contacts. HorecaHub only processes the communication layer and does not replace your reservation system or POS system.

Yes, HorecaHub can automatically reply to guest emails outside opening hours. This is useful for restaurants, hotels and cafés that receive enquiries when the team is unavailable. If needed, HorecaHub can later forward messages to a staff member for follow-up.

Yes, HorecaHub can process and reply to guest emails in multiple languages. This is suitable for hospitality businesses with international visitors, such as hotels and event venues. HorecaHub uses the same communication layer for email as it does for phone and web chat.

Yes, HorecaHub can handle reservation-related email enquiries alongside systems such as TheFork, Zenchef or OpenTable. Those platforms remain the main system for reservation management, while HorecaHub supports communication with guests. This allows your existing workflows to stay in place.

HorecaHub processes guest emails within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can combine phone, email and web chat within one environment as a communication layer for your hospitality business. HorecaHub works alongside systems such as Zenchef, Mews or Lightspeed and does not replace your reservation or POS system. Information about available packages and options can be found at pricing.

Yes, HorecaHub can use information from phone, email and web chat within the same knowledge base so responses stay more consistent. This means information does not need to be managed separately for each channel. HorecaHub remains an additional communication layer alongside systems such as Guestplan, OpenTable or Untill.

Yes, HorecaHub supports communication through phone, email and web chat so guests can contact you across different channels. HorecaHub uses shared knowledge to make conversations connect better with previous interactions. The system does not replace reservation software or a POS system.

Yes, HorecaHub can be deployed per communication channel and later expanded with phone or web chat. This allows you to start with the channel that best fits your daily operation. HorecaHub remains an additional layer alongside existing systems such as SevenRooms, Tableo or CCV.

HorecaHub focuses on communication through phone, email and web chat for hospitality businesses. For current options regarding support for WhatsApp Business API, it is best to contact HorecaHub directly. HorecaHub remains an additional communication layer alongside existing hospitality software.

Yes, HorecaHub can support communication via phone, email and webchat for businesses with multiple locations. This can be useful for restaurant groups, hotels or leisure businesses with separate contact flows. HorecaHub works alongside existing systems such as Mews, Zenchef or Deliverect.

No, HorecaHub can use one shared knowledge base for phone, email and webchat. This allows you to manage information for common guest questions centrally. HorecaHub complements existing reservation systems and POS systems rather than replacing them.

Yes, HorecaHub processes communication via phone, email and webchat with hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

HorecaHub can support communication via phone, email and webchat within one environment so guest interactions connect more smoothly. How data is linked depends on the available information and your system setup. HorecaHub remains an additional communication layer alongside systems such as TheFork or Nostium.

Yes, HorecaHub supports both telephony and webchat for restaurants, cafés, lunchrooms and other hospitality businesses. This allows guests to get in touch through the channel they prefer. HorecaHub works alongside existing hospitality solutions such as OpenTable, MplusKASSA or Lightspeed.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant using AI telephony. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Lightspeed, and can assist guests in multiple languages via your existing phone number or a separate number.

HorecaHub can handle missed calls by automatically answering conversations or routing them to a configured call flow. This keeps your main phone line available while HorecaHub manages guest questions by phone alongside your existing hospitality and reservation systems.

Yes, HorecaHub can transfer phone calls to your team when a staff member needs to take over the conversation. HorecaHub remains an additional communication layer and works alongside systems such as Mews, OpenTable or SevenRooms without replacing them.

Yes, HorecaHub supports call queues for incoming phone calls within your hospitality business. HorecaHub can provide information to guests in multiple languages while they wait, then automatically answer or transfer calls to the right staff member.

Yes, HorecaHub can use voicemail when calls cannot be handled immediately. HorecaHub manages telephony as an additional communication layer for restaurants, hotels and other hospitality businesses, and can combine voicemail with email and web chat communication.

Yes, HorecaHub can support multiple phone numbers for different locations or hospitality brands. This is suitable for restaurant groups, hotels and leisure businesses that want to handle calls separately per location through one additional communication layer.

Yes, HorecaHub can handle guest phone calls in multiple languages. This is useful for hotels, restaurants and event venues with international guests contacting you through your main phone number or forwarded line.

HorecaHub processes telephony data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data, uses LLM subprocessors with zero-data-retention, and provides a data processing agreement via legal.

Yes, HorecaHub can be added to your existing hospitality website as an additional AI communication layer without replacing your website completely. The webchat works alongside your current systems and can be combined with reservation platforms such as Zenchef, TheFork or OpenTable. HorecaHub does not replace your reservation system or POS.

Yes, HorecaHub webchat works on mobile browsers and tablets, so guests can ask questions through your website while on the move. The chat function is part of the HorecaHub communication layer and can handle conversations with guests in multiple languages.

Yes, HorecaHub can be tailored to match the look and feel of your hospitality website so the chat widget fits your existing online environment. The webchat remains an additional communication layer alongside systems such as Mews, SevenRooms or Guestplan.

Yes, HorecaHub can answer guest questions through webchat on your website during the reservation process. Your existing reservation system, such as Zenchef, Tableo or TheFork, remains responsible for the actual booking.

Yes, HorecaHub can be configured with the information that is relevant to your restaurant, hotel or other hospitality business. The web chat then uses your own content to answer guest questions through your website.

Yes, HorecaHub web chat can be used by leisure businesses and event venues to handle visitor questions through their website. The AI communication layer supports conversations by phone, email and web chat in multiple languages.

Yes, HorecaHub works alongside existing POS systems such as Lightspeed, Untill, MplusKASSA or CCV on your hospitality website. HorecaHub does not replace your till system, but supports guest communication through web chat, phone and email.

HorecaHub processes web chat conversations through hosting within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and HorecaHub works with LLM subprocessors based on zero-data-retention. For agreements and terms, HorecaHub refers to legal.

Yes, HorecaHub can process phone conversations from guests with different accents and pronunciation styles. HorecaHub was developed as an additional communication layer for hospitality businesses and supports phone conversations in multiple languages. In complex or unclear situations, a call can be transferred to or followed up by your team.

HorecaHub can process common Dutch dialects and regional speaking styles in phone conversations. Performance also depends on factors such as audio quality, speaking speed and connection quality. HorecaHub supports hospitality businesses by phone as an addition to existing systems and workflows.

Yes, HorecaHub is designed to handle phone conversations with different speaking speeds, including guests who speak quickly. If information is unclear, HorecaHub can ask follow-up questions to confirm details. This keeps phone communication practical for restaurants, hotels and other hospitality businesses.

HorecaHub can process phone conversations in environments with background noise, such as restaurants, cafés and event venues. Speech clarity still depends on factors like music volume, kitchen noise and connection quality. HorecaHub works as a communication layer alongside your existing hospitality and reservation systems.

HorecaHub also works when a guest calls using a less stable connection, although call quality may be affected. If audio is unclear, HorecaHub can ask guests to repeat or confirm information. HorecaHub supports phone communication as an additional communication layer for hospitality businesses.

Yes, HorecaHub can adjust conversations when a guest indicates the speaking pace is too fast or too slow. This helps keep phone communication clear for different guests and languages. HorecaHub supports hospitality businesses through phone, email and web chat.

Yes, HorecaHub can speak with guests by phone in multiple languages. This is useful for hotels, leisure businesses and restaurants with international visitors. HorecaHub works as an additional communication layer and does not replace reservation systems such as Zenchef, OpenTable or Guestplan.

HorecaHub can process phone conversations within a secure infrastructure with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. How conversations are stored or made available depends on your setup and agreements. More information is available at legal.

HorecaHub uses AI telephony to handle guest calls with a clear and consistent voice. The experience may vary depending on language, connection quality and background noise. HorecaHub supports hospitality businesses via phone as an additional communication layer alongside your existing systems.

Yes, HorecaHub can repeat or rephrase information when a guest indicates they did not understand something clearly. This helps during phone calls with background noise, accents or unstable connections. HorecaHub supports hospitality businesses through phone, email and webchat communication.

Yes, HorecaHub can support hotels with multilingual phone conversations for international guests. This makes it possible to handle common guest questions by phone in multiple languages. HorecaHub remains an additional communication layer alongside systems such as Mews or other hotel software.

HorecaHub can process phone conversations where guests spell names, email addresses or other details. Accuracy depends on pronunciation, background noise and connection quality. HorecaHub supports hospitality businesses by phone as an addition to existing communication and reservation processes.

An AI chatbot from HorecaHub understands questions in natural language, while a scripted bot usually only follows fixed menu options and predefined replies. HorecaHub works as a communication layer across webchat, email and phone, and can handle variations in guest questions more flexibly. The system does not replace your reservation system or POS.

HorecaHub can provide guests with answers via webchat about allergens, vegetarian options or other dietary requirements based on your own menu information. The responses are aligned with the data you make available. HorecaHub supports conversations in multiple languages. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can answer questions about dishes, drinks and menu information through webchat on your restaurant website. The chatbot uses the information you provide as the source for its replies. HorecaHub works alongside systems such as Zenchef, TheFork and OpenTable rather than replacing them.

HorecaHub can interpret many informal phrases and spelling mistakes from guests during conversations via webchat, email and phone. Guests do not need to use exact predefined wording. HorecaHub works as an additional communication layer alongside your existing hospitality software.

HorecaHub can speak with guests in multiple languages through webchat, email and phone. This allows international guests to ask questions without manually switching between languages. HorecaHub does not use customer data to train AI models.

HorecaHub can hand conversations over to a member of staff when human follow-up is needed. This can be useful for complex requests or exceptional situations. HorecaHub supports this communication across phone, email and webchat.

Human handover through HorecaHub is especially useful for complex group requests, complaints or situations that need additional judgement. The AI chatbot can first collect basic information before a member of staff takes over the conversation. HorecaHub works alongside your existing processes.

HorecaHub can provide answers through webchat about wine lists, cocktails, craft beer and other drink information you supply. This helps guests get information quickly without needing to call directly. HorecaHub also supports communication via email and phone.

HorecaHub can handle multiple guest conversations at the same time across webchat, email and phone, without guests having to wait for an available staff member. This is useful during busy periods when many enquiries come in at once. HorecaHub works as an additional communication layer alongside your reservation or POS system.

HorecaHub can assist international guests in multiple languages through webchat on your hotel website. The chatbot can provide answers based on your own hotel information and communication processes. HorecaHub works alongside systems such as Mews as an additional communication layer.

With HorecaHub, you decide which menu information is made available for guest responses via webchat, email and phone. This helps keep communication aligned with your current offering. HorecaHub does not replace your POS or reservation system.

HorecaHub processes conversations via webchat, email and phone with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transport. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can process emails from a shared inbox for your restaurant, hotel or café and reply to guests by email. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable and does not replace your reservation system or POS. Guests can also receive replies in multiple languages through HorecaHub.

Yes, HorecaHub can manage communication for multiple hospitality inboxes, such as reservations, events or general enquiries. HorecaHub remains an additional communication layer alongside existing systems such as Mews, SevenRooms or TheFork. This allows you to centralise email communication without replacing your current software.

Yes, HorecaHub can adapt email replies to match the communication style of your restaurant, hotel or event venue. HorecaHub handles conversations via email as an additional communication layer and fits into your existing processes without replacing your reservation or POS system. This keeps your replies consistent and recognisable for guests.

Yes, HorecaHub can process and reply to hotel and hospitality emails in multiple languages. HorecaHub supports communication via email, phone and webchat and works alongside existing systems such as Mews or SevenRooms. This allows international guests to receive information more quickly through the same business email address.

Yes, HorecaHub works alongside existing reservation software such as Zenchef, Guestplan, TheFork, OpenTable or Tableo. HorecaHub handles communication via email but does not replace your reservation system. This means you can keep your current workflow while guest enquiries and email traffic are managed through HorecaHub.

Yes, HorecaHub can support email communication for multiple locations within a restaurant group, hotel group or leisure business. HorecaHub works as an additional communication layer across email, phone and webchat and connects with existing systems such as Lightspeed, Untill or MplusKASSA without replacing them.

Yes, HorecaHub supports communication via email, phone and webchat within the same AI communication layer for hospitality businesses. This allows hospitality operators to manage different types of guest contact through one solution. HorecaHub remains an addition to existing reservation and POS systems such as CCV, Lightspeed or Deliverect.

HorecaHub processes guest emails through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub handles email communication as an additional communication layer and does not replace your POS or reservation software. HorecaHub works alongside existing systems such as Lightspeed, Untill, CCV or MplusKASSA. This allows you to keep your current hospitality setup while supporting guest communication by email.

Yes, HorecaHub can handle guest email conversations outside the regular opening hours of your restaurant, hotel or café. HorecaHub supports communication via email, phone and webchat, and can also respond to guests in multiple languages. Your existing reservation or POS system remains unchanged.

Yes, HorecaHub supports hotels in handling guest communication by email as an additional communication layer. HorecaHub works alongside systems such as Mews or SevenRooms and does not replace your PMS, reservation system or POS. Guests can also receive replies in multiple languages through the same mailbox.

Yes, HorecaHub supports email communication for event venues, group dining and other hospitality enquiries. HorecaHub handles conversations via email, phone and webchat, and works alongside existing systems such as OpenTable, Guestplan or Zenchef. This means your current reservation process stays unchanged while communication is supported.

Yes, HorecaHub can be used as a standalone communication layer for webchat and email only, without telephony. You decide which channels you use for your restaurant, hotel or other hospitality business. HorecaHub remains an additional layer alongside systems such as Zenchef, Mews or Lightspeed and does not replace them.

Yes, HorecaHub uses one shared knowledge base for phone, email and webchat so answers stay consistent across all channels. This means you do not need to manage information such as opening hours, menu questions or hotel details separately for each channel. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, HorecaHub can use previous communication from email, phone and webchat to keep conversations connected. This means a guest who emails first and calls later can be helped faster with the same context. HorecaHub processes this communication securely within the EU/EEA using encryption and zero-data-retention with LLM subprocessors.

Yes, HorecaHub can also be used purely for telephony without email or webchat. This can be useful for hospitality businesses that mainly want to handle high call volumes. HorecaHub works alongside existing reservation and POS systems such as OpenTable, Guestplan or Untill rather than replacing them.

Yes, HorecaHub can assist guests through phone, email and webchat in multiple languages. This allows international guests to receive the same information across different channels. HorecaHub works as an additional communication layer alongside your existing hospitality software.

Yes, HorecaHub supports WhatsApp Business API alongside telephony, email and webchat within the same communication layer. This allows you to reply to guests across multiple contact channels from one environment. HorecaHub remains complementary to systems such as SevenRooms, Mews or Deliverect.

Yes, HorecaHub can adapt replies to the channel being used, such as telephony, email or webchat. A phone conversation often needs shorter answers, while webchat can provide more detail. The underlying knowledge remains shared within HorecaHub.

HorecaHub can carry over information from earlier webchat conversations when a guest later sends an email. This keeps communication consistent without needing to explain details again. HorecaHub processes this data using AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can support different communication channels for each location, such as telephone only for a hotel and webchat plus email for a restaurant. This allows you to tailor the setup to how each site operates. HorecaHub works alongside existing systems such as Tableo, CCV or MplusKASSA.

Yes, HorecaHub can process communication from WhatsApp Business API and webchat within the same communication layer. This keeps replies and knowledge managed centrally for your hospitality business. HorecaHub hosts data within the EU/EEA and does not train AI models on customer data.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant as an additional communication layer. HorecaHub does not replace reservation systems such as Zenchef or Guestplan, but it can speak with guests and pass on relevant information. Your existing systems and workflows remain leading. HorecaHub works alongside your current hospitality setup and can support guest communication by phone without changing how your business already operates.

HorecaHub can handle missed calls by automatically answering phone calls when your team is not immediately available. This means guests still receive answers by phone without replacing your reservation system or POS system. HorecaHub works alongside systems such as OpenTable, Mews or Lightspeed as an additional communication layer.

Yes, HorecaHub can transfer phone calls to a staff member when needed. You decide when calls should be passed to your team, for example for complex questions or specific departments. HorecaHub works as a communication layer alongside systems such as SevenRooms, Untill or MplusKASSA.

Yes, HorecaHub can place phone calls in a queue when several guests call at the same time. This keeps calls organised during busy periods in restaurants, hotels or event venues. HorecaHub manages communication by phone but does not replace your reservation system or POS system.

Yes, HorecaHub can support voicemail when your hospitality business is temporarily unavailable by phone. This helps manage incoming calls outside opening hours or during peak periods more effectively. HorecaHub works as an additional communication layer alongside your existing hospitality systems.

Yes, HorecaHub can work with multiple phone numbers for different locations, departments or concepts within your hospitality business. This is suitable for restaurant groups, hotels or leisure businesses with separate contact lines. HorecaHub processes communication without replacing your existing systems.

Yes, you can forward your existing landline number to HorecaHub so incoming calls are handled automatically. This allows guests to keep using your familiar number while HorecaHub manages conversations by phone. Your current reservation software or POS system remains fully active.

Yes, HorecaHub can answer phone calls outside the opening hours of your restaurant, hotel or café. Guests can still get information or ask questions by phone when your team is unavailable. HorecaHub works alongside systems such as TheFork, Tableo or CCV as an additional communication layer.

Yes, HorecaHub supports multiple phone numbers for different hospitality locations within one organisation. This allows you to keep communication separate per venue while managing phone, email and webchat centrally. HorecaHub complements existing hospitality software rather than replacing it.

HorecaHub processes phone calls through infrastructure hosted within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can speak with guests by phone in multiple languages across restaurants, hotels and leisure businesses. This helps you communicate with international visitors without replacing your existing phone systems. HorecaHub remains an additional communication layer alongside your current hospitality solutions.

Yes, HorecaHub can be used alongside existing reservation systems such as Zenchef, Guestplan, OpenTable or SevenRooms for handling phone communication. HorecaHub does not replace these systems but supports incoming calls and guest interactions by phone. Your current reservation workflow stays unchanged.

Yes, HorecaHub can process phone calls with different regional accents as part of its hospitality telephony layer. HorecaHub handles conversations across phone, email and webchat and can speak with guests in multiple languages. If audio is unclear, the system can ask for clarification or involve a staff member.

Yes, HorecaHub is designed to handle phone calls in busy hospitality environments such as restaurants, cafés and event venues. Background noise can affect audio clarity, but HorecaHub can repeat questions or ask for clarification when needed. It works as an additional communication layer alongside your existing systems.

If the phone connection is poor, HorecaHub will try to confirm the information again or ask additional clarification questions. HorecaHub handles communication by phone, email and webchat and works as an additional communication layer for hospitality businesses. If the connection remains too unstable, human follow-up may be required.

Yes, HorecaHub can handle different speaking speeds during phone conversations with guests. HorecaHub supports hospitality businesses through phone, email and webchat and can reconfirm information when a conversation is unclear. This helps with reservation requests, opening hours and other frequently asked questions.

Yes, HorecaHub can assist guests with different foreign accents in multiple languages. HorecaHub manages communication via phone, email and webchat for restaurants, hotels and leisure businesses. If pronunciation is unclear, the system may ask for confirmation or repetition.

Yes, HorecaHub can be used in busy environments such as hotels and event venues where many phone calls come in at the same time. HorecaHub works as an additional communication layer alongside systems such as Mews or reservation software. Background noise or varying audio quality can still affect individual calls.

Yes, HorecaHub can process phone calls over mobile connections as long as the audio quality is sufficient. HorecaHub supports communication via phone, email and webchat for different types of hospitality businesses. If speech clarity is poor, the system may ask additional verification questions.

HorecaHub can ask callers to repeat or confirm names and booking details during a phone conversation when the information is not clear enough. HorecaHub works alongside reservation systems such as Zenchef, Guestplan or OpenTable and does not replace them. This helps reduce communication errors.

HorecaHub can process phone calls, but multiple people speaking at the same time can affect how clearly a conversation is understood. HorecaHub supports hospitality businesses through phone, email and webchat and can ask for clarification when information is unclear. In more complex situations, a human handover may be appropriate.

HorecaHub can support phone conversations with call review options depending on your organisation’s configured workflow. Data is hosted within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. More information about data processing and terms is available at legal.

Yes, HorecaHub can handle conversations using different speaking styles depending on the communication approach you want for your hospitality business. HorecaHub supports phone, email and webchat and can speak with guests in multiple languages. This makes it suitable for restaurants, hotels, cafés and event venues.

You add the HorecaHub AI chat widget to your restaurant website by placing a script on your site. HorecaHub works as an additional communication layer alongside your existing website and systems such as Zenchef or OpenTable. The chat can assist guests through webchat without replacing your reservation system or POS system.

Yes, HorecaHub can direct guests from a chat conversation to your existing reservation system such as Guestplan, Zenchef or SevenRooms. HorecaHub does not replace your reservation system but supports the communication around it. This means bookings continue through your current workflow and software.

Yes, HorecaHub can answer web chat conversations outside your café or restaurant opening hours. Guests can still ask questions about opening times, directions or reservations. HorecaHub works as an additional communication layer alongside your existing processes via web chat.

Yes, HorecaHub web chat works on both mobile devices and desktop websites. This allows guests to contact you easily from a phone, tablet or computer. HorecaHub supports communication through web chat without replacing your website or other systems.

Yes, HorecaHub can display an AI chat on your restaurant website booking page. The web chat can help guests with practical questions while your existing reservation system such as TheFork or Tableo continues to operate. HorecaHub complements those systems as a communication layer.

Yes, HorecaHub can support web chat across multiple websites for restaurant groups, hotels or leisure businesses. Each location can use its own information and communication within the same additional communication layer. HorecaHub works alongside your existing reservation and POS systems.

Within HorecaHub, you can make information available for the AI web chat to use when answering guest questions. This can include opening hours, address details or frequently asked questions about your hospitality business. HorecaHub uses this information across web chat, phone and email as a communication layer.

Yes, HorecaHub can direct guests from the web chat to phone or email contact. This is useful when a question is better handled through personal contact or additional follow-up. HorecaHub combines phone, email and web chat within one communication layer.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed, Untill, MplusKASSA or CCV. HorecaHub does not replace your POS system and focuses only on communication via web chat, phone and email. Your existing hospitality software stays fully in use.

Yes, HorecaHub can communicate with guests in multiple languages via web chat on your website. This is useful for restaurants, hotels and event venues with international visitors. HorecaHub supports that communication without replacing your existing systems.

Yes, HorecaHub can appear as a web chat when guests visit your restaurant website. This allows visitors to ask questions straight away about opening hours, reservations and more. HorecaHub works as an additional communication layer alongside systems such as OpenTable or Zenchef.

HorecaHub understands open guest questions via web chat, email and phone and responds using your own hospitality information, while a standard live chat usually relies on manual replies or fixed responses. HorecaHub is an additional communication layer and does not replace your reservation or POS system. It can also communicate with guests in multiple languages.

Yes, HorecaHub can answer questions via web chat, email and phone about practical information such as opening hours, parking and directions. You decide which information HorecaHub uses. The system works alongside existing solutions such as Zenchef, OpenTable or Mews.

HorecaHub uses the information you make available, such as menu details, house rules, practical information and frequently asked guest questions. You stay in control of which data is used. HorecaHub complements existing hospitality solutions and does not replace your reservation or POS system.

Yes, HorecaHub can inform guests by phone, email and webchat about packages, group bookings and event venues using your own business information. This is relevant for restaurants, hotels and leisure businesses. HorecaHub works alongside systems such as SevenRooms, Guestplan or Mews.

Yes, HorecaHub can assist guests outside your opening hours via webchat, email and phone. This means practical questions and information requests can still be handled when your business is closed. HorecaHub remains an additional communication layer and does not replace reservation systems or POS software.

HorecaHub can process longer and more freely phrased guest questions via phone, email and webchat, as long as the required information is available within your configured knowledge base. In situations where human judgement is needed, a member of staff can take over the conversation. HorecaHub also supports communication in multiple languages.

Yes, HorecaHub can generate responses based on the information and communication style you provide for your restaurant, hotel or café. This helps replies fit better with the way your business operates. HorecaHub works alongside existing systems such as TheFork, Tableo or Lightspeed.

Yes, HorecaHub works through existing channels such as webchat, email and phone, so guests do not need to install a separate app. This makes it accessible for different types of hospitality guests. HorecaHub also supports communication in multiple languages.

Yes, with HorecaHub you can decide in which situations a member of staff takes over a conversation via phone, email or webchat. This can be useful for exceptions or more complex guest requests. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, HorecaHub can handle information for multiple hospitality or hotel locations via phone, email and web chat. Each location can have its own guest information and responses. HorecaHub works alongside existing solutions such as Zenchef, OpenTable or Mews.

HorecaHub processes conversations through infrastructure within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub is designed as an additional communication layer alongside existing hospitality systems such as Zenchef, Guestplan, OpenTable, Mews, Lightspeed or Untill. Your current reservation or POS system stays in place. HorecaHub manages communication via phone, email and web chat.

Yes, HorecaHub can automatically process and reply to emails in your info@ mailbox as an additional communication layer for your hospitality business. HorecaHub works alongside existing systems such as Zenchef, Mews or Lightspeed and does not replace your reservation system or POS. Replies can be tailored to your information, tone of voice and way of working.

HorecaHub can recognise, structure and forward group enquiries received by email to the right employee or department within your organisation. HorecaHub supports restaurants, hotels and event venues and works alongside systems such as Guestplan, OpenTable or SevenRooms. You decide which information is required for follow-up.

Yes, HorecaHub can recognise quote requests from your hospitality mailbox and automatically forward them to your sales or events team. HorecaHub acts as a communication layer on top of your existing processes and systems such as Mews, Tableo or Deliverect. This allows your current software environment to remain unchanged.

Yes, HorecaHub can send emails using your existing email signature so communication stays consistent with your hospitality business. HorecaHub uses the style and information you provide without replacing your reservation or POS systems. This works for restaurants, hotels and other hospitality businesses.

Yes, HorecaHub can tailor automated emails to match the brand style and tone of voice of your hospitality business. HorecaHub handles email as an additional communication layer alongside systems such as TheFork, Untill or CCV. You decide which wording, contact details and formatting are used.

HorecaHub can help identify and separate relevant guest communication from spam and unwanted emails in your hospitality inbox. This helps your team keep reservation requests, group enquiries and operational messages organised. HorecaHub works alongside your existing mailbox and software systems.

Yes, HorecaHub can distinguish between guest enquiries and other emails such as newsletters or general mailing messages. This helps relevant messages get handled faster within your restaurant, hotel or event venue. HorecaHub remains an additional communication layer alongside your existing systems.

HorecaHub can process emails with attachments and forward them to the right employee or department within your hospitality business. This can be useful for group bookings, event information or corporate enquiries sent by email. HorecaHub works alongside existing software such as MplusKASSA, Mews or Zenchef.

HorecaHub can route emails to different departments such as reservations, sales or reception within your restaurant or hotel. This helps enquiries reach the right colleague faster without replacing your existing systems. HorecaHub supports communication through email, phone and webchat.

Yes, HorecaHub can automatically answer common guest questions by email using the information you provide. This can include opening hours, directions, group bookings or other practical information. HorecaHub works alongside systems such as OpenTable, Guestplan and Lightspeed.

HorecaHub processes email traffic through hosting within the EU or EEA using AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can automatically route incoming emails to the right colleague, department or venue within your hospitality business. This is suitable for restaurant groups, hotels and leisure businesses with multiple locations. HorecaHub remains an additional communication layer alongside your existing software.

Yes, HorecaHub uses one shared knowledge base for phone, email and webchat so guests receive consistent information. This helps keep answers about opening hours, menus or reservations aligned across different contact moments. HorecaHub remains an additional communication layer alongside systems such as OpenTable or SevenRooms.

Yes, HorecaHub supports ongoing conversations across multiple channels such as webchat and phone. This allows information from previous interactions to remain available within the same communication flow. HorecaHub works alongside existing hospitality solutions such as Tableo, Mews or Guestplan.

Yes, HorecaHub can also be used as a standalone webchat solution for your restaurant, hotel or event venue. You decide which communication channels you want to use, while your existing reservation software and POS systems continue running as normal. More information about the available options can be found at pricing.

Yes, HorecaHub can combine communication through WhatsApp Business API with channels such as phone and web chat. This allows you to manage guest enquiries across multiple contact points within the same communication layer. HorecaHub does not replace systems such as Lightspeed, Untill or Deliverect.

Yes, HorecaHub can communicate with guests in multiple languages via phone, email and web chat. This is suitable for hotels, leisure businesses and restaurants with international guests. HorecaHub works as an additional communication layer alongside existing systems such as Mews or TheFork.

Yes, HorecaHub can use different availability settings for phone, email and web chat. For example, you can keep web chat active while limiting phone availability. HorecaHub works alongside your existing hospitality setup and does not replace reservation or POS systems.

HorecaHub processes communication via phone, email and web chat within a secure EU/EEA hosting environment. Data is protected with AES-256 encryption at rest and TLS 1.2+ during transmission, while AI models are not trained on customer data. More information is available at legal.

Yes, HorecaHub can operate alongside existing hotel and hospitality software while you use phone, email and web chat. Systems such as Mews, OpenTable or SevenRooms remain the leading platforms for reservations and operational processes. HorecaHub adds an additional communication layer on top.

Yes, HorecaHub can centrally support communication via phone, email, web chat and WhatsApp Business API for multiple hospitality or hotel locations. This helps you keep information and communication channels organised per location or organisation. HorecaHub works alongside existing systems such as CCV, MplusKASSA or Zenchef.

Yes, HorecaHub can automatically answer and handle incoming calls for your restaurant using AI telephony. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews. Guests can be assisted in multiple languages through your existing phone setup.

HorecaHub can continue answering incoming calls when your team is temporarily unable to pick up. This means guests are not immediately sent to an unanswered line or voicemail. HorecaHub works alongside your existing reservation or hotel system as an additional communication layer.

Yes, HorecaHub can manage incoming calls within a queue so guests are not disconnected immediately during busy periods. While waiting, HorecaHub can answer basic questions or continue handling the conversation. It works alongside your existing telephony environment.

Yes, HorecaHub can be used alongside or instead of a traditional voicemail system for your hospitality business. Instead of only leaving a message, guests can immediately receive information or have their request processed. HorecaHub supports telephony as an additional communication layer.

Yes, HorecaHub can continue answering phone calls outside the opening hours of your restaurant, hotel or café. Guests can still ask questions or receive information through AI telephony. HorecaHub supports communication through phone, email and webchat.

Yes, HorecaHub can assist guests over the phone in multiple languages. This is useful for hospitality businesses with international guests or tourist locations. HorecaHub manages communication through phone, email and webchat within the same environment.

Yes, HorecaHub can work alongside reservation systems such as Zenchef, OpenTable, TheFork, Guestplan or SevenRooms during phone communication. Your existing system remains the leading source for reservations. HorecaHub does not replace your reservation system or POS system.

You can add the HorecaHub chat widget to your restaurant website by installing a script or integration on your site. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews and can be used across different pages of your website. Technical and legal information is available at legal.

Yes, HorecaHub can be configured so the AI chat is shown only on mobile devices or specifically targeted to mobile visitors. This allows you to tailor the webchat to guests visiting your restaurant, hotel or event venue via smartphone.

Yes, HorecaHub works alongside existing booking systems such as Guestplan, Tableo, OpenTable or Mews on your website. HorecaHub remains an additional communication layer and does not replace the functionality of your current reservation or hotel system.

Yes, with HorecaHub you can decide on which pages of your website the webchat is visible. For example, you can show the chatbot only on contact pages, menus, package pages or reservation-related sections of your site.

Yes, HorecaHub can be installed across websites for multiple locations with separate information for each venue. This allows restaurants, hotel groups or hospitality chains to align communication for each location with the correct details.

Yes, HorecaHub can usually be added to your existing website without replacing the whole site. The web chat works as a separate communication layer alongside your current website and existing systems.

HorecaHub processes web chat conversations through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can also handle website chat conversations outside your opening hours. This allows guests to ask questions or receive information when your restaurant, café, lunch venue or hotel cannot be reached by phone.

Yes, HorecaHub also works in mobile browsers so guests can chat via smartphone or tablet about reservations or general questions. HorecaHub supports multiple languages and can direct guests to your existing reservation environment.

HorecaHub can recognise reservation requests from emails and forward them to systems such as Zenchef, Guestplan, TheFork, OpenTable or SevenRooms, but it does not replace these reservation systems. HorecaHub works as an additional communication layer for your mailbox and helps requests reach the right workflow faster. Guests can also be assisted in multiple languages.

Yes, HorecaHub can process emails from shared mailboxes such as info@, reservations@ or events@ within your hospitality business. HorecaHub supports guest communication handling by email and can route messages to the right department or colleague without replacing your existing systems.

Yes, HorecaHub can send automatic acknowledgement emails when guests contact your hospitality business. These replies can fit your existing communication workflow and be written in multiple languages. HorecaHub works as an additional communication layer alongside your reservation or hotel system.

Yes, HorecaHub can recognise different types of incoming emails, such as reservation requests, supplier messages and job applications. This helps you organise your inbox more efficiently and route messages to the right department faster. HorecaHub supports email handling without replacing your existing software.

Yes, HorecaHub can process and reply to guest emails outside your opening hours. This allows guests to receive faster responses to questions about availability, opening times or packages. HorecaHub supports communication via email, phone and webchat in multiple languages.

Yes, HorecaHub can be used alongside hotel systems such as Mews without replacing them. HorecaHub manages guest communication by email and can help forward or structure requests within your existing PMS or internal workflow. Your hotel system remains the leading platform for operational processes.

Yes, you can decide which types of emails HorecaHub processes automatically and which messages should first be reviewed by a member of staff. This gives you control over sensitive or complex communication. HorecaHub works as an additional communication layer for your hospitality business.

Yes, HorecaHub can process and reply to guest email conversations in multiple languages. This is useful for restaurants, hotels and event venues with international guests. HorecaHub supports multilingual communication across phone, email and webchat from one communication layer.

Yes, HorecaHub works alongside existing POS systems such as Lightspeed, Untill, MplusKASSA or CCV and does not require you to switch systems. HorecaHub focuses on communication via email, phone and webchat, complementing your existing hospitality setup. Your current POS system remains fully in use.

Yes, HorecaHub can recognise emails about deliveries or online orders and route them within your existing processes. HorecaHub can also work alongside systems such as Deliverect without replacing them. This keeps your communication channel separate from operational order processing.

HorecaHub processes email data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and HorecaHub works with LLM subprocessors based on zero-data-retention. More information is available at legal.

Yes, HorecaHub can centrally support email communication for multiple venues within one environment. This is suitable for restaurant groups, hotels or hospitality businesses with several locations. Messages can be organised by venue or department without replacing your existing reservation or POS systems.

Yes, HorecaHub handles phone calls with a natural-sounding AI voice designed for conversations with hospitality guests. HorecaHub acts as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. The solution can also speak with guests in multiple languages.

Yes, HorecaHub can process phone conversations with guests who have different accents and dialects. HorecaHub is built for hospitality environments where guests speak in a wide variety of ways. In more complex situations, a call can be transferred to a staff member.

Yes, HorecaHub can process phone calls when guests speak quickly or provide a lot of information at once. HorecaHub uses AI to interpret spoken language and extract relevant details from the conversation. It works alongside your existing reservation or hotel system.

Yes, HorecaHub is designed for hospitality phone calls where background noise may be present, such as music, conversations or kitchen noise. The AI processes calls as an additional communication layer for restaurants, cafés, hotels and other hospitality businesses. In exceptional situations, a staff member can take over the conversation.

If a guest has a poor phone connection, HorecaHub will try to continue the conversation and keep processing relevant information as accurately as possible. If the connection quality is too low, HorecaHub can ask the guest to repeat information or have a staff member follow up. HorecaHub supports communication via phone, email and webchat.

Yes, HorecaHub can ask for clarification during a phone call when information is unclear or incomplete. This helps with conversations about reservations, opening hours or practical questions. HorecaHub works alongside systems such as Guestplan, OpenTable or SevenRooms.

HorecaHub processes phone calls within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during transport. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can speak with hospitality guests in multiple languages over the phone. This is useful for restaurants, hotels and leisure businesses with international guests. HorecaHub works alongside existing systems such as Mews, Zenchef or TheFork.

Yes, HorecaHub can transfer a phone call to a staff member when extra explanation or human judgement is needed. HorecaHub supports hospitality businesses as a communication layer across phone, email and webchat. Your existing reservation or POS system remains the primary system in use.

Yes, HorecaHub is designed for hospitality businesses that want to stay reachable by phone during busy periods. The solution handles conversations as an additional communication layer alongside systems such as Untill, CCV or MplusKASSA. This can help manage guest enquiries in a more structured way.

Yes, HorecaHub can handle conversations with guests who speak slowly or quickly. The AI processes spoken information during the phone call and responds within your business’s configured communication style. HorecaHub also supports communication through email and webchat.

The difference is that HorecaHub understands questions in natural language and takes context into account, while a scripted bot usually relies on fixed buttons and pre-set replies. This allows HorecaHub to respond more flexibly to variations in questions about menus, opening hours or reservations. The system remains an additional communication layer alongside existing solutions such as Zenchef or OpenTable.

Yes, HorecaHub can answer guest questions through webchat about allergens, vegetarian options or other dietary requirements based on the information you provide. HorecaHub uses your own menu and business information and can also assist guests in multiple languages. In unclear situations, a staff member can take over the conversation. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

Yes, HorecaHub can recognise common typing mistakes and informal language during webchat conversations. This means guests can still receive answers about topics such as the menu, opening hours or contact options, even with short or incomplete messages. HorecaHub remains a communication layer alongside systems such as TheFork, SevenRooms or Mews.

Yes, HorecaHub can answer menu questions using the information you provide, without guests needing to open a PDF menu first. Guests can ask about dishes, drinks or lunch options through webchat. HorecaHub can also provide this information in multiple languages.

HorecaHub can transfer a conversation to a staff member when a question cannot be handled properly automatically or when you choose to set it up that way. This keeps human oversight possible for complex requests or sensitive situations. HorecaHub supports these handovers across phone, email and webchat.

Yes, HorecaHub can handle informal questions, abbreviations and everyday language the way guests normally type in chat. Guests do not need to phrase their question perfectly to receive relevant answers. HorecaHub supports conversations in multiple languages through webchat, phone and email.

Yes, HorecaHub can guide guests with questions about dishes, menu options or packages based on the information your business provides. The system gives informative answers through webchat without replacing your reservation system or POS system. HorecaHub works alongside solutions such as Guestplan, Tableo or Lightspeed.

Yes, HorecaHub can handle multiple conversations simultaneously through webchat, phone and email. This allows guests to receive answers faster without your team needing to manage every conversation manually. HorecaHub remains an additional communication layer alongside existing systems such as Untill, CCV or Deliverect.

Yes, HorecaHub can assist guests in multiple languages through webchat, phone and email. This makes it possible to provide international visitors with information about menus, opening hours or packages. HorecaHub uses your own business information as the basis for its answers.

If HorecaHub does not have enough information to provide a reliable reply, the conversation can be passed to a member of staff. This helps you keep control over responses for exceptions or specific guest requests. HorecaHub supports collaboration between AI and staff across multiple communication channels.

Yes, HorecaHub can retain context within a conversation so follow-up questions are understood more accurately. For example, a guest might first ask about a dish and then ask further questions about ingredients or availability. HorecaHub processes communication through secure connections with TLS 1.2+ and storage with AES-256 encryption.

No, HorecaHub can be used by different types of hospitality businesses, including restaurants, hotels, cafés, lunch venues, leisure businesses and event locations. The system supports communication via phone, email and webchat and works alongside existing solutions such as MplusKASSA, Nostium or OpenTable. More information about available options can be found at pricing.

Yes, HorecaHub can combine phone, email and webchat within one communication layer for your hospitality business. This means you can use the same information about opening hours, packages or frequently asked questions across multiple channels. HorecaHub complements existing systems such as Zenchef, Mews or Lightspeed rather than replacing them.

HorecaHub can process conversations across email and phone within the same communication environment so information stays consistent. This means guests do not need to repeat the same question as often. HorecaHub remains an additional communication layer alongside systems such as Guestplan, OpenTable or Untill.

Yes, HorecaHub can use one shared knowledge base for phone, email and webchat. This keeps answers about topics such as opening hours, menus or events consistent across all channels. HorecaHub also supports communication with guests in multiple languages.

Yes, when using the WhatsApp Business API, HorecaHub can use the same knowledge base for phone, email and web chat. This helps guests receive consistent answers across different communication channels. HorecaHub processes data within the EU/EEA and uses encryption via AES-256 and TLS 1.2+.

Yes, HorecaHub can connect communication from phone, email and web chat to the correct venue within one environment. This is useful for restaurant groups, hotels and leisure businesses with multiple locations. HorecaHub works as an additional communication layer alongside systems such as Tableo, Nostium or CCV.

No, HorecaHub can use shared information across phone, email and web chat, so you do not need to maintain the same details separately. Updates such as opening hours or package arrangements can therefore be applied more broadly. HorecaHub supports communication in multiple languages for international guests.

HorecaHub can connect communication across phone, email and web chat so conversations continue logically between channels. For example, when a guest first asks a question via web chat and later calls by phone. HorecaHub works alongside reservation systems such as TheFork, Zenchef or OpenTable.

Yes, HorecaHub is designed as an additional communication layer and can be used alongside existing phone and chat solutions. Your current systems for reservations, POS or hotel management remain the primary systems. HorecaHub can work alongside platforms including Mews, Lightspeed, Untill and Guestplan.

HorecaHub processes communication channels such as phone, email and web chat with hosting within the EU/EEA and encryption via AES-256 and TLS 1.2+. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data retention. A data processing agreement is available via legal.

Yes, HorecaHub can automatically handle missed calls for your restaurant through AI telephony. Guests still receive an answer or are directed to the right information without you needing to replace your reservation or POS system. HorecaHub works alongside systems such as Zenchef, Guestplan and OpenTable.

HorecaHub can answer guest phone calls outside your opening hours using AI telephony. It can share information, handle conversations or record a voicemail so guests do not reach an unanswered line straight away. HorecaHub supports multiple languages for international guests.

Yes, you can forward your existing hospitality landline number to HorecaHub for call handling. This allows you to keep your current number while HorecaHub manages calls as an additional communication layer alongside your existing systems. HorecaHub does not replace your reservation system or POS.

Yes, HorecaHub can manage incoming phone calls in a queue when several guests call at the same time. This allows calls to be handled in a structured way without your team needing to answer every call immediately. HorecaHub works alongside your existing hospitality and telephony setup.

Yes, HorecaHub can automatically transfer phone calls to the right department or staff member within your hospitality business. For example, for reservations, events or hotel enquiries, without guests having to repeat their question each time. HorecaHub works alongside systems such as Mews, SevenRooms and TheFork.

Yes, HorecaHub can record a voicemail when nobody is available to take a phone call. This allows guests to leave their question or request while your team follows up later. HorecaHub manages communication across phone, email and webchat from one additional layer.

Yes, HorecaHub can work alongside your current phone provider as an AI communication layer for hospitality businesses. You do not need to replace your existing phone system, reservation software or POS system. HorecaHub connects to your current processes and communication channels.

Yes, HorecaHub can route incoming calls between multiple staff members or locations within your hospitality business. This is useful for restaurants, hotels and event venues that want to handle calls centrally. HorecaHub also supports multilingual communication with guests.

Yes, HorecaHub can answer phone calls during busy peak periods in hospitality when your team is less available. This helps ensure guests still receive support by phone while your staff focus on service. HorecaHub works alongside systems such as Lightspeed, Untill and MplusKASSA.

Yes, with HorecaHub you can decide when phone calls are transferred to a staff member. For example, based on opening hours, the type of enquiry or your team’s availability. HorecaHub remains an additional communication layer alongside your existing hospitality software.

HorecaHub processes hospitality calls through infrastructure located within the EU or EEA using AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub webchat can be placed on multiple pages of your website, such as the homepage, menu page or contact page. You decide where the chat widget is visible to guests. HorecaHub supports multilingual conversations through webchat.

Yes, HorecaHub can direct guests from your webchat to your booking page when they want to reserve a table or stay. HorecaHub works alongside systems such as TheFork, SevenRooms or Zenchef rather than replacing them, so your existing reservation process stays the same.

Yes, HorecaHub webchat can answer guest questions through your website even outside opening hours. Visitors can still find information or be guided to a booking page when your team is unavailable. HorecaHub supports communication through webchat, phone and email.

Yes, HorecaHub can be configured with information specific to your restaurant, hotel, café or event venue. The chatbot uses that information to answer questions through webchat. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, the HorecaHub chat widget also works on mobile websites so guests can easily chat from their phone. This is useful for visitors looking for quick information or wanting to make a reservation while on the go. HorecaHub supports webchat in multiple languages.

Yes, you can add HorecaHub webchat to a booking page so guests can ask questions while making a reservation. HorecaHub works alongside reservation systems such as OpenTable, Tableo or Guestplan rather than replacing them. This keeps your existing booking environment unchanged.

Yes, HorecaHub can answer questions through webchat about opening hours, address details and how to reach your hospitality venue. You control which information is available to guests. HorecaHub supports restaurants, hotels, cafés and other hospitality businesses.

No, HorecaHub does not require a new reservation system because it works as an additional communication layer via webchat, phone and email. Existing systems such as Zenchef, TheFork or SevenRooms can continue to operate as normal. HorecaHub also does not replace your POS system.

Yes, HorecaHub webchat can be used across websites for multiple locations within one hospitality organisation. This is suitable for restaurant groups, hotels and leisure businesses with several venues. HorecaHub supports communication through phone, email and webchat.

HorecaHub secures webchat data with AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU/EEA and customer data is not used to train AI models. A data processing agreement is available via legal.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed, Untill, MplusKASSA or CCV without replacing them. HorecaHub handles communication through webchat, phone and email as an additional layer. This means your existing hospitality setup can remain unchanged.

Yes, HorecaHub can recognise quote requests from incoming emails and forward them to the right employee or department. This is useful for hospitality businesses handling group bookings, corporate events or packages. HorecaHub supports mailbox communication and complements existing systems such as Guestplan or Mews.

Yes, HorecaHub can tailor email responses to your preferred tone of voice, writing style and brand guidelines. This helps replies stay consistent with your restaurant, hotel or hospitality concept. HorecaHub manages the communication while your existing systems such as TheFork or Tableo continue to work as normal.

Yes, HorecaHub can automatically add a fixed email signature to outgoing messages. This keeps contact details, opening hours and department information consistent across your mailbox communication. HorecaHub works alongside your existing hospitality and communication systems.

HorecaHub can distinguish newsletters and marketing emails from regular guest communication in your mailbox. This allows operational questions and reservation requests to be handled separately. HorecaHub supports your communication processes without replacing systems such as OpenTable, MplusKASSA or Deliverect.

Yes, HorecaHub can automatically assign incoming emails to departments such as reservations, sales, reception or management. This helps hospitality businesses keep control of busy shared inboxes more efficiently. HorecaHub works alongside existing software such as Mews, Untill or Guestplan.

Yes, HorecaHub can work with shared mailboxes such as info@, reservations@ or events@. This is suitable for restaurants, hotels, leisure businesses and event venues where multiple employees use the same inbox. HorecaHub supports communication without replacing your existing reservation or POS system.

Yes, HorecaHub can process emails where guests send documents or files, such as group information or enquiries. Staff can then follow up on those messages within their existing workflows. HorecaHub supports mailbox handling as an additional AI communication layer for hospitality businesses.

HorecaHub processes mailbox communication with hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data retention. More information is available at legal.

Yes, HorecaHub can summarise long email conversations so staff can quickly understand what a guest needs. This is useful for group bookings, packages or ongoing guest communication. HorecaHub supports your communication workflow alongside existing systems such as Zenchef, SevenRooms or Mews.

Yes, HorecaHub can use earlier messages within a webchat so replies stay relevant to the context of the conversation. Guests can ask follow-up questions about opening hours, packages or menu items without repeating everything. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews.

Yes, HorecaHub can share information about temporary menus, events or seasonal promotions as long as that information is available within the environment. This allows guests to get quick answers through webchat without your team handling every conversation manually. HorecaHub does not replace your booking system or POS, but complements existing systems.

HorecaHub can assist guests through webchat in multiple languages and adapt responses to the guest’s language. This is practical for restaurants, hotels and leisure businesses with international visitors. HorecaHub processes conversations through a secure infrastructure within the EU/EEA using TLS 1.2+ during transport and AES-256 encryption at rest.

Yes, HorecaHub can answer questions through webchat about opening hours, accessibility, parking or available facilities. This helps guests get information quickly without your team handling every routine enquiry manually. HorecaHub works alongside reservation platforms such as OpenTable, SevenRooms or TheFork.

Yes, HorecaHub can answer simple questions automatically and hand over more complex conversations to a staff member when needed. This keeps the webchat useful for both standard enquiries and situations that require human judgement. HorecaHub supports communication across phone, email and webchat within one additional layer.

Yes, HorecaHub can be used on mobile websites so guests can ask questions via webchat while they are on the move. This is useful for restaurants, cafés, hotels and event venues where many visitors search for information on mobile devices. HorecaHub operates separately from your POS system or reservation software.

Yes, HorecaHub can show information per location so guests receive relevant answers for the correct venue. This is useful for restaurant groups, hotels or leisure businesses with multiple addresses and different opening hours or menus. HorecaHub can also work alongside existing systems such as Guestplan, Tableo or Mews.

Yes, HorecaHub can answer questions via webchat about group dinners, meeting venues or events when that information is available in the environment. This helps guests get clarity faster before a staff member may take over the conversation if needed. HorecaHub supports restaurants, hotels and event venues as an additional communication layer.

HorecaHub processes chat data through hosting within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transport. Customer data is not used to train AI models, and LLM subprocessors are deployed with zero-data-retention where available. A data processing agreement is available via legal.

Yes, HorecaHub can be used alongside existing reservation systems such as Zenchef, TheFork, OpenTable or SevenRooms as an additional communication layer. Your current reservation software remains the leading system for bookings and table management. HorecaHub mainly helps answer questions via phone, email and webchat.

Yes, HorecaHub can also respond to short messages such as single keywords or brief questions in a webchat. This allows guests to communicate more quickly without typing full sentences. HorecaHub supports multiple languages and can hand conversations over to a staff member when needed.

Yes, HorecaHub uses the information you make available for responses by phone, email and web chat. This means you stay in control of menu details, opening hours, house rules and practical information your guests receive. HorecaHub works alongside existing systems such as Lightspeed, Untill or MplusKASSA rather than replacing them.

Yes, HorecaHub can make phone calls available for playback for quality control and internal training purposes. HorecaHub continues to operate within clear privacy agreements, with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. More information about processing and agreements is available at legal.

Yes, HorecaHub can handle phone conversations where guests switch languages during the call. HorecaHub supports multiple languages and aims to keep the conversation clear and consistent without your team needing to take over immediately. This is particularly useful for hotels, restaurants and leisure businesses with international guests.

Yes, HorecaHub can be configured with a voice and conversation style that fit your hospitality business. HorecaHub remains an additional communication layer alongside systems such as Mews, Zenchef or Lightspeed and does not replace your reservation system or POS. This helps keep communication familiar and consistent for your guests.

HorecaHub tries to restructure the conversation when speech overlaps by asking for clarification or prompting one speaker to respond at a time. This helps in situations where guests call together about reservations, hotel rooms or group arrangements. If needed, HorecaHub can also transfer the call to a staff member.

Yes, HorecaHub can continue functioning when a phone call contains echo or inconsistent audio quality. HorecaHub tries to extract the relevant information from the conversation and can ask for additional confirmation when details are not clear enough. This helps with reservations, opening hours and straightforward guest enquiries.

Yes, HorecaHub can detect pauses and continue the conversation calmly without interrupting a guest too quickly. HorecaHub adapts to the pace of the call, for example when a guest is thinking about a date, group size or package. This helps keep phone conversations clear and organised.

Yes, HorecaHub can actively verify names, dates and other booking details when pronunciation or the phone connection is not completely clear. HorecaHub can repeat information or ask for confirmation before details are processed into your existing systems such as Guestplan, SevenRooms or OpenTable. This helps your team keep communication more manageable.

Yes, HorecaHub can handle informal everyday speech commonly used in hospitality phone calls. HorecaHub understands short answers, incomplete sentences and casual wording without requiring guests to speak formally. This makes it suitable for restaurants, cafés, lunch venues and event locations.

Yes, HorecaHub can handle phone conversations in hospitality environments where background music is present. HorecaHub aims to continue recognising the guest’s voice and can ask for clarification when music or background noise makes information less clear. This is relevant for cafés, hotels and busy restaurants.

Yes, HorecaHub can summarise phone conversations so your team can quickly see what a guest asked for or agreed during the call. This can help with reservations, change requests or call-back arrangements in restaurants, hotels and leisure businesses. HorecaHub processes this information within a secure environment in the EU/EEA.

Yes, HorecaHub can handle phone conversations with calm and clear speech so information remains easier for guests to understand. HorecaHub aims to pronounce names, times and practical details clearly, including during conversations with international guests or in busy hospitality environments. This supports your venue’s accessibility by phone.

Yes, HorecaHub can be used as a standalone webchat solution without adding phone or email channels. HorecaHub works as an additional communication layer alongside your existing systems, such as Zenchef, Mews or Lightspeed. You can add extra channels later within the same environment.

Yes, HorecaHub can be used together with WhatsApp Business API as an additional communication channel for guests. HorecaHub uses the same central information across phone, email and webchat, so responses stay consistent. Technical and legal details are available at legal.

Yes, HorecaHub can support conversations with follow-up by email when that suits a guest’s request. This means information from an earlier interaction remains available without your team having to explain everything again. HorecaHub works alongside systems such as OpenTable or SevenRooms.

Yes, HorecaHub uses one shared knowledge base for phone, email, webchat and other connected communication channels. This means information about opening hours, packages or frequently asked questions does not need to be managed separately for each channel. HorecaHub complements your existing hospitality software and does not replace your reservation or POS system.

Yes, HorecaHub can communicate with guests in multiple languages through email and webchat. This is practical for restaurants, hotels and leisure businesses with international guests. HorecaHub uses the same communication layer that can also be deployed for phone interactions.

Yes, HorecaHub can be used alongside your existing inbox and website chat as an additional AI communication layer. Your current systems, such as Mews, Tableo or CCV, can continue to be used for their own functions. HorecaHub does not replace your reservation system or POS system.

HorecaHub secures communication across phone, email, webchat and other connected channels using AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU/EEA, and customer data is not used to train AI models. HorecaHub also provides a data processing agreement via legal.

Yes, HorecaHub can support communication for multiple restaurants, hotels or venues within one central environment. This helps keep phone, email and webchat organised per location without managing separate communication systems alongside each other. HorecaHub works alongside existing solutions such as Guestplan or Untill.

Yes, HorecaHub can use context from earlier communication when a guest contacts you again later through another supported channel. This helps conversations stay more consistent without guests having to repeat the same information each time. HorecaHub processes this communication within the security measures listed on legal.

Yes, HorecaHub can automatically answer incoming calls for your restaurant through AI telephony. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or Mews and helps guests via phone, email and webchat. Your existing way of working and reservation system remain unchanged.

HorecaHub helps reduce missed calls by automatically answering phone calls when your team is busy. HorecaHub supports hospitality businesses through phone, email and webchat and can assist guests in multiple languages. Your existing systems such as OpenTable, SevenRooms or Lightspeed remain the leading systems in your operation.

Yes, HorecaHub can handle incoming calls with a queue when multiple guests call at the same time. HorecaHub supports communication via phone, email and webchat, and works alongside existing systems such as Guestplan or Tableo. This helps keep calls organised during busy service periods.

Yes, HorecaHub can take voicemail messages when your hospitality business is closed or no one is available. HorecaHub supports communication via phone, email and webchat, and can make conversations available later for follow-up by your team. Your existing reservation or POS system remains unchanged.

Yes, you can forward your existing landline number to HorecaHub for incoming calls. HorecaHub then handles phone conversations as an additional communication layer alongside your current systems such as Zenchef, Mews or Lightspeed. Your guests continue using the same familiar number.

Yes, HorecaHub can support incoming calls for multiple hospitality locations within one organisation. HorecaHub works alongside existing solutions such as OpenTable, Guestplan or Deliverect, and helps manage conversations via phone, email and webchat. This is useful for restaurant groups, hotels and leisure businesses.

Yes, HorecaHub can answer new incoming calls while your staff are already helping other guests. HorecaHub supports hospitality businesses through phone, email and webchat, and works alongside systems such as Tableo or Untill. This helps guests stay reachable during busy service hours.

HorecaHub works as a communication layer alongside your existing reservation system and does not replace it. Systems such as Zenchef, TheFork, OpenTable or SevenRooms continue to operate as normal while HorecaHub handles phone calls, emails and webchat conversations. This keeps your current processes familiar for the team.

Yes, HorecaHub can manage phone calls in multiple languages for hotels, restaurants and other hospitality businesses. HorecaHub supports communication by phone, email and webchat, and works alongside existing systems such as Mews or Guestplan. This is useful for international guests and businesses in tourist locations.

Phone calls within HorecaHub are secured with AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub hosts data within the EU/EEA, uses LLM subprocessors with zero-data-retention, and does not train AI models on customer data. More information is available at legal.

Yes, HorecaHub can process phone calls where guests speak with different Dutch accents. HorecaHub is designed as an additional communication layer for hospitality businesses and supports conversations by phone, email and webchat. In complex or unclear situations, a call can be transferred to a staff member.

HorecaHub can handle phone calls with guests who speak regional dialects, as long as the audio remains clear enough to understand. HorecaHub supports hospitality businesses through phone, email and webchat, and can also speak with guests in multiple languages. If needed, a staff member can take over the conversation.

HorecaHub aims to process fast speech accurately and can ask for clarification when information is not clear enough. HorecaHub works as a communication layer alongside systems such as Zenchef, Guestplan or Mews, and does not replace a reservation system or POS.

Yes, HorecaHub can process conversations when there is background noise in a restaurant, hotel or café. The quality still depends on how clearly the caller can be heard and the surrounding environment. HorecaHub supports communication by phone, email and webchat.

HorecaHub tries to confirm important details when a phone connection sounds poor or unstable. If information is not clear enough, HorecaHub can ask additional verification questions or transfer the call to a member of staff. This helps reduce misunderstandings during reservations, enquiries or other guest communication.

Yes, HorecaHub can handle conversations with guests speaking Dutch or other languages with a foreign accent. HorecaHub supports multilingual communication by phone, email and webchat for restaurants, hotels and other hospitality businesses. Recognition quality can depend on call clarity and background noise during the conversation.

Yes, HorecaHub can ask guests during a phone call to repeat information more slowly or clearly when needed. HorecaHub supports hospitality businesses through phone, email and webchat, and works alongside existing systems such as OpenTable or SevenRooms. This helps improve accuracy when details are unclear.

HorecaHub can continue processing phone calls when there is loud background noise, such as a busy hospitality venue. The final call quality depends on how understandable the guest’s voice remains during the conversation. In some situations, HorecaHub may ask follow-up questions to confirm important information.

Yes, HorecaHub can handle guests who speak slowly, quickly or at varying speeds during a phone call. HorecaHub supports hospitality businesses through phone, email and webchat, and can request additional confirmation when needed to help reduce mistakes. This is useful for reservations, enquiries and operational communication.

Yes, HorecaHub can make phone calls available for later playback as part of internal quality control. HorecaHub processes communication through phone, email and webchat, and protects data with hosting within the EU or EEA, AES-256 encryption at rest, and TLS 1.2 or higher during transmission. Access depends on your setup and permissions.

Stored phone calls within HorecaHub are protected through hosting in the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can transfer a phone call to a staff member when the audio is too unclear or incomplete. HorecaHub is an additional communication layer for hospitality businesses and works alongside existing systems such as Lightspeed, Untill or MplusKASSA.

Yes, with HorecaHub you can choose which pages display the webchat, such as only your contact page or booking page. HorecaHub remains an additional communication layer alongside systems such as Zenchef, TheFork or OpenTable.

Yes, you can also display the HorecaHub AI chat on a booking page for your restaurant, hotel or event venue. HorecaHub supports guests during the reservation process without replacing systems such as Zenchef, OpenTable or Mews.

Yes, HorecaHub webchat also works on mobile websites so guests can ask questions while making a reservation on the go. HorecaHub supports communication around reservations and works alongside systems such as TheFork, Guestplan and SevenRooms.

Yes, with HorecaHub you can control when the chat widget appears on your website. For example, you can show the webchat during busy periods or only on specific pages such as reservations or events.

Yes, HorecaHub secures webchat conversations with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and can work with LLM subprocessors based on zero-data-retention.

HorecaHub uses AI to understand guest questions in natural language, while a traditional scripted bot mainly follows fixed options and pre-set flows. This allows HorecaHub to respond more flexibly to variations in questions across webchat, email and phone. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Guestplan or Mews.

HorecaHub can inform guests via webchat, email and phone about menu details such as ingredients or allergens based on the information you provide. This helps guests get answers faster without HorecaHub replacing your reservation or POS system. HorecaHub works alongside solutions such as Lightspeed, Untill or MplusKASSA. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can communicate with guests in multiple languages and switch within a conversation when a guest changes language. This works across webchat, email and phone without you having to manage separate systems. HorecaHub remains an additional communication layer alongside platforms such as OpenTable, SevenRooms or Mews.

HorecaHub can continue handling guest questions via phone, email and webchat outside opening hours. This means guests can still receive responses to practical questions later in the evening or early in the morning. HorecaHub works alongside existing systems such as TheFork, Guestplan or Mews.

HorecaHub can automatically provide answers about opening hours, address details, accessibility and parking options via phone, email and webchat. You decide which information is available to guests. HorecaHub acts as an additional communication layer alongside your existing hospitality software.

HorecaHub can inform guests about facilities, practical hotel information and frequently asked questions through webchat, email and phone. This helps you handle communication quickly without replacing your PMS or reservation system. HorecaHub works alongside systems such as Mews or SevenRooms as an additional communication layer.

HorecaHub can use earlier messages within an ongoing conversation to provide replies that better match the guest’s context. This means guests do not need to repeat the same information multiple times. HorecaHub handles communication via phone, email and webchat as an additional layer alongside your existing systems.

HorecaHub can automatically answer frequently asked guest questions through phone, email and webchat. This includes questions about opening hours, menu information or accessibility based on the information you manage. HorecaHub supports your existing processes and works alongside systems such as Zenchef, Tableo or OpenTable.

HorecaHub can support communication for hospitality businesses with multiple locations, where information can be managed separately for each venue. This allows guests to receive answers relevant to the correct location via phone, email or webchat. HorecaHub works alongside your existing reservation and POS systems as an additional communication layer.

HorecaHub secures communication with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

HorecaHub can operate as an additional communication layer alongside existing hospitality solutions such as Lightspeed, CCV, Untill or MplusKASSA. Your POS system remains the primary environment for transactions and management. HorecaHub mainly supports communication with guests through phone, email and webchat.

HorecaHub can identify group booking enquiries in email, collect the relevant details and route the conversation to the right member of staff. HorecaHub supports hospitality businesses such as restaurants, hotels and event venues with email communication without replacing your existing reservation system.

Yes, HorecaHub can recognise and process quote requests and enquiry emails within your mailbox. HorecaHub can collect information and forward requests to your team, while your existing systems such as Zenchef, Mews or OpenTable continue to operate as normal.

Yes, HorecaHub can distinguish between relevant guest communication and unwanted emails such as spam. HorecaHub supports your mailbox management as an additional communication layer for hospitality businesses and processes communication via email, phone and webchat.

Yes, HorecaHub can support multiple mailboxes within one hospitality organisation. This can include mailboxes for reservations, events or general enquiries, while HorecaHub centrally supports communication across email, phone and webchat.

HorecaHub processes email communication within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can retain context within ongoing email conversations so follow-up questions can be handled more effectively. HorecaHub supports communication for restaurants, hotels and other hospitality businesses across multiple channels and in multiple languages.

Yes, HorecaHub can use previous email communication when a guest contacts you later by phone. This helps keep information consistent across channels such as phone, email and webchat. HorecaHub works as an additional communication layer alongside systems such as OpenTable, Guestplan or SevenRooms.

HorecaHub handles communication through phone, email and webchat within one environment for hospitality businesses. Your knowledge and business information can therefore be used centrally across multiple channels. HorecaHub remains an additional communication layer alongside your existing reservation or POS system.

Yes, HorecaHub can process communication from phone, email and webchat centrally within one environment. This helps your team find previous guest interactions more quickly. Data within HorecaHub is hosted in the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can be used alongside your existing phone system, inbox and website chat as an additional communication layer. Your current systems can therefore remain active while HorecaHub handles communication across multiple channels. This also applies if you use systems such as Untill, CCV or Deliverect.

Yes, HorecaHub supports central management of communication through phone, email and webchat within one environment. This allows multiple team members to work with the same information without using separate systems side by side. HorecaHub complements existing hospitality solutions and does not replace your reservation system or POS.

Yes, HorecaHub can use the same business information for phone, email and webchat so responses stay more consistent across channels. This makes it easier to manage opening hours, menu information and practical questions centrally. HorecaHub works alongside systems such as Mews, Zenchef or Lightspeed.

Yes, HorecaHub can be used just for phone support without enabling email or webchat. You can add extra communication channels later when your hospitality business needs them. HorecaHub remains an additional communication layer alongside your existing hospitality software.

HorecaHub handles communication via phone, email and webchat within one central communication layer for hospitality businesses. This helps information stay aligned when guests contact you through multiple channels. HorecaHub works alongside existing systems such as Guestplan, OpenTable or Nostium.

Yes, HorecaHub can answer incoming phone calls when your team is not immediately available. HorecaHub works as an additional communication layer alongside your existing processes and can speak with guests by phone in multiple languages. If needed, calls can be transferred to a staff member or remain connected to your existing systems such as Zenchef, Guestplan or Mews.

HorecaHub can handle missed calls by automatically answering phone calls and assisting guests further. This keeps your existing phone number reachable without HorecaHub replacing your reservation system or POS system. HorecaHub can also log conversations within one central communication layer for phone, email and webchat.

Yes, HorecaHub can work with your existing landline number so guests can continue using your current contact details. HorecaHub acts as an additional communication layer for phone calls and does not replace your reservation system or POS system. You can continue using your existing processes and systems such as Untill, CCV or MplusKASSA.

Yes, HorecaHub can route phone calls to different locations, departments or team members within your hospitality business. This is suitable for restaurant groups, hotels or event venues with multiple contact points. HorecaHub supports communication via phone, email and webchat within one additional communication layer.

Yes, HorecaHub can manage incoming phone calls when multiple guests call at the same time. This keeps calls organised while guests are assisted through your existing phone number. HorecaHub works alongside your current hospitality setup and can be used next to systems such as TheFork, Tableo or Deliverect.

Yes, HorecaHub can answer phone calls at times when voicemail would normally take over. Instead of only leaving a message, guests can immediately receive information or get help with their question. HorecaHub supports conversations in multiple languages and works as an additional communication layer alongside your existing systems.

Yes, HorecaHub can handle phone calls outside the opening hours of your hospitality business. Guests can still receive information or ask their questions without waiting for manual follow-up. HorecaHub supports multiple languages and works alongside existing solutions such as Zenchef, Mews or OpenTable.

Yes, HorecaHub can organise and forward phone calls to the right team member or location within your organisation. This can help during busy periods or when different teams handle reservations, events or hotel enquiries. HorecaHub remains an additional communication layer alongside your current systems.

Yes, HorecaHub can handle phone calls for multiple parts of one hospitality business, such as a hotel, restaurant or event venue. Guests can be assisted in multiple languages through the same communication system. HorecaHub works alongside existing solutions such as Mews, SevenRooms or Guestplan.

Yes, HorecaHub handles phone calls using a natural AI voice designed for clear communication with guests. HorecaHub works as an additional communication layer alongside your existing systems and can also speak with guests in multiple languages.

HorecaHub can process phone calls from guests with different Dutch accents and regional dialects. HorecaHub uses AI telephony as an additional communication layer for hospitality businesses and supports conversations in multiple languages. If the audio is unclear, a staff member can take over the call.

Yes, HorecaHub can be configured with a voice that fits your hospitality business and phone communication style. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. You can contact HorecaHub for the available options.

HorecaHub tries to understand the content of a phone conversation correctly and process relevant information, even when pronunciation is unclear. If the audio is not clear enough, HorecaHub can ask for clarification or transfer the call to a staff member. HorecaHub supports hospitality businesses through phone, email and webchat.

Yes, HorecaHub is designed to process phone calls even when there is echo or reverberation in a hospitality venue. HorecaHub’s AI telephony layer supports restaurants, hotels and other hospitality environments with changing noise conditions. In cases of severe disruption, a staff member can take over the call.

Yes, HorecaHub can correctly end or register a phone call if the connection unexpectedly drops. HorecaHub supports hospitality businesses through phone, email and webchat as an additional communication layer alongside existing systems. Call data is processed within the EU/EEA with appropriate security measures.

HorecaHub is designed to process quiet speech during phone calls as accurately as possible and identify relevant information. HorecaHub supports hospitality businesses through AI phone handling combined with email and webchat. If speech is unclear, HorecaHub can ask the caller to repeat themselves or transfer the call to a staff member.

Yes, HorecaHub can assist guests in multiple languages and handle language switching within the same phone call. HorecaHub supports hospitality businesses through phone, email and webchat as an additional communication layer alongside systems such as OpenTable or SevenRooms. This helps when communicating with international guests.

HorecaHub uses a clear AI voice for phone communication with guests of restaurants, hotels and other hospitality businesses. HorecaHub acts as an additional communication layer and does not replace your reservation system or POS system. Guests can also be assisted in multiple languages.

Yes, HorecaHub allows your team to review phone calls afterwards for follow-up or internal coordination. Call data is processed within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ in transit. More information about processing and terms is available at legal.

HorecaHub aims to interpret phone conversations as accurately as possible, even when people speak over each other, and capture the correct information. If the conversation is not clear enough, HorecaHub can ask for clarification or transfer the call to a staff member. HorecaHub supports hospitality businesses through phone, email and webchat.

Yes, HorecaHub is designed to handle phone calls during busy periods in restaurants, hotels and other hospitality businesses. HorecaHub works as an additional communication layer alongside existing systems such as Guestplan, Mews or Untill. Guests can also be assisted in multiple languages.

You can add the HorecaHub chat widget to your restaurant website by placing a short code snippet in your website environment or through your website builder. HorecaHub works as an additional communication layer alongside systems such as Zenchef, OpenTable or Mews. The web chat helps guests on both desktop and mobile without replacing your existing reservation system.

Yes, HorecaHub can usually be added to your website without extensive technical knowledge through a simple integration. HorecaHub remains a separate communication layer alongside your existing tools such as Guestplan, TheFork or Lightspeed. If you have questions about the setup, your web administrator can assist with the installation.

Yes, HorecaHub can guide booking enquiries and direct guests to your existing reservation system such as Zenchef, SevenRooms or OpenTable. HorecaHub does not replace your reservation system but supports the communication around it. This allows your current booking processes to remain unchanged.

Yes, the HorecaHub chat widget also works on mobile websites so guests can easily ask questions from their phone. HorecaHub supports communication through web chat, phone and email within the same environment. Guests can also be assisted in multiple languages.

Yes, HorecaHub can be configured with information and a communication style that matches your restaurant, hotel or café. The chatbot uses the business information you provide to assist guests correctly through web chat. HorecaHub remains complementary to systems such as Mews, Tableo or Untill.

Yes, HorecaHub web chat can answer frequently asked guest questions directly through your website. This includes questions about directions, menu information or reservations. HorecaHub supports hospitality businesses as an additional communication layer alongside existing systems such as TheFork or MplusKASSA.

A HorecaHub AI chat widget on a hotel website helps guests via web chat with questions about stays, facilities and contact details. HorecaHub handles communication through web chat, phone and email from one additional layer. The system does not replace PMS platforms such as Mews.

Yes, HorecaHub can transfer conversations from web chat when human follow-up is needed. HorecaHub supports your team with communication but does not replace your staff. The solution works alongside your existing hospitality and reservation systems.

Yes, HorecaHub web chat can be used on websites for hospitality businesses with multiple locations. The chat can use location-specific information so guests receive more relevant support. HorecaHub works alongside systems such as SevenRooms, Guestplan or Deliverect.

Yes, HorecaHub web chat can speak with guests in multiple languages through your website. This is useful for restaurants, hotels and leisure businesses with international guests. HorecaHub processes this communication through an additional AI layer alongside your existing systems.

Yes, HorecaHub processes web chat conversations through hosting within the EU or EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can be used alongside your current website and booking software as an additional communication layer. Systems such as Zenchef, TheFork, OpenTable and Tableo continue to manage your reservations. HorecaHub mainly supports communication with guests through web chat, phone and email.

HorecaHub uses your own business information, menu details and FAQs to give guests relevant answers through web chat, email and phone. The system works as an additional communication layer alongside existing solutions such as Zenchef, OpenTable or Mews. HorecaHub can also handle conversations in multiple languages.

Yes, HorecaHub can inform guests through web chat, email and phone about vegetarian or vegan dishes based on the information you provide. HorecaHub does not replace your POS system or reservation system, but works alongside platforms such as Lightspeed, Untill or TheFork.

Yes, HorecaHub can transfer conversations via phone, email and web chat to a staff member when human follow-up is needed. This keeps your team involved in complex questions or exceptions while HorecaHub handles routine communication.

Yes, HorecaHub can inform guests about takeaway and delivery options through phone, email and web chat based on your own processes and information. HorecaHub works alongside existing systems such as Deliverect and does not replace your POS system.

Yes, HorecaHub supports communication for restaurants, hotels, leisure businesses and event venues through phone, email and web chat. The system connects with existing software such as Mews or SevenRooms without replacing those systems.

Yes, HorecaHub can communicate with guests in multiple languages through phone, email and web chat. This allows international guests to ask questions about menus, opening hours or reservations without your team needing to translate manually.

HorecaHub can understand and respond to a wide range of guest questions across phone, email and webchat using your available business information. When a situation needs additional judgement or manual handling, HorecaHub can transfer the conversation to a member of your team.

Yes, HorecaHub can handle conversations simultaneously across phone, email and webchat during busy periods such as holidays or events. The system works as an additional communication layer alongside your existing reservation or POS software.

Yes, HorecaHub can inform guests by phone, email and webchat about parking, public transport and accessibility using your own location information. This helps guests get practical information faster without involving your team directly.

HorecaHub processes conversations across phone, email and webchat with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and a data processing agreement is available via legal.

Yes, HorecaHub can respond to emails sent to your info@ mailbox for hospitality businesses such as restaurants, hotels and event venues. HorecaHub works as an additional communication layer alongside your existing systems and can assist guests in multiple languages. Your mailbox remains part of your own workflow and infrastructure.

HorecaHub can recognise, structure and process group booking requests received by email within your existing communication workflow. HorecaHub does not replace reservation systems such as Zenchef, Guestplan or OpenTable, but complements them with AI support for email communication. More complex requests can be forwarded to your team if required.

Yes, HorecaHub can forward enquiry emails to the right employee or department within your hospitality business. This can include group bookings, events or hotel-related questions. HorecaHub supports your existing mailbox workflow without replacing your current systems.

Yes, HorecaHub can send replies using your existing email signature and company details. This keeps your communication recognisable to guests and consistent with your hospitality business. HorecaHub works as an additional communication layer within your existing email environment.

Yes, HorecaHub can align email communication with the tone of voice and branding of your restaurant, hotel or other hospitality venue. This keeps replies consistent with your existing guest communication. HorecaHub supports your team without replacing your current reservation or POS systems.

Yes, HorecaHub can distinguish between newsletters, automated messages and genuine guest enquiries in your hospitality inbox. This helps keep your mailbox more organised for your team. HorecaHub processes email communication as an additional layer alongside your existing workflow.

Yes, HorecaHub can answer frequently asked guest questions by email, for example about opening hours, accessibility or facilities. HorecaHub supports restaurants, hotels, cafés and other hospitality businesses through email, phone and webchat. Guests can also be assisted in multiple languages.

Yes, HorecaHub works alongside your existing email environment as an additional communication layer and does not replace your mailbox provider. You keep your current infrastructure and email management processes. HorecaHub focuses on handling communication with guests.

Yes, HorecaHub can process emails about events, corporate meetings and group bookings for hospitality and leisure businesses. HorecaHub helps structure and respond to communication without replacing your existing reservation software. If needed, enquiries can be forwarded to your team.

HorecaHub processes email communication with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can reply to emails in multiple languages for international guests of restaurants, hotels and event venues. This allows guests to communicate in the language they are most comfortable with. HorecaHub supports multilingual communication via email, phone and webchat.

Yes, HorecaHub can be used alongside systems such as Mews, SevenRooms, TheFork or Tableo for email communication. These systems remain responsible for their own functions, while HorecaHub complements guest communication. This means you do not need to replace your existing software setup.

Yes, HorecaHub supports phone, email and webchat within one shared communication environment for hospitality businesses. This allows your team to work from the same knowledge and processes without separate AI solutions for each channel. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed.

Yes, HorecaHub can use the same knowledge base for phone, email and webchat so guests receive consistent information. You can centrally manage opening hours, menu information or house rules, for example. HorecaHub complements existing systems such as OpenTable, SevenRooms or Untill rather than replacing them.

Yes, HorecaHub can use context from earlier conversations when a guest contacts you later through another channel. This means information does not need to be repeated each time. It works across combinations of phone, email and webchat within HorecaHub.

Yes, HorecaHub can also be used for a single channel, such as webchat only for your restaurant, hotel or café. You can add extra channels later without replacing your existing systems. For pricing, HorecaHub refers you to pricing.

HorecaHub can be connected to communication channels such as WhatsApp Business API as an additional guest communication channel alongside phone, email and webchat. This allows you to support guests through multiple contact points from one environment. HorecaHub remains a separate communication layer alongside reservation or POS systems.

Yes, HorecaHub can centrally support communication across different channels and locations within one environment. This is suitable for restaurant groups, hotels or leisure businesses with multiple sites. Information can remain shared between phone, email and webchat.

HorecaHub can communicate with guests in multiple languages across phone, email and webchat within the same communication environment. For example, a guest can email in English and later call in Dutch. HorecaHub uses shared business information across all channels.

Yes, HorecaHub works alongside reservation systems such as Zenchef, Guestplan, TheFork or Tableo while centrally supporting phone, email and webchat. Your existing reservation software remains the leading system for bookings. HorecaHub handles the communication around it.

Yes, HorecaHub uses EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ for data traffic between phone, email and web chat. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub webchat can guide guests from a chat conversation to your existing reservation environment. HorecaHub does not replace reservation systems such as OpenTable, Guestplan or SevenRooms, but supports the communication around them. This keeps reservations within your current workflow.

Yes, HorecaHub chat can remain active on your website outside your opening hours. Guests can ask questions or get in touch via webchat when your team is unavailable. HorecaHub handles communication through webchat, phone and email as an additional layer alongside your existing systems.

Yes, you can also place the HorecaHub chat widget on a separate booking page on your website. HorecaHub supports guests during the reservation process without replacing your reservation system. It works alongside systems such as Tableo, Zenchef or TheFork.

You set up an AI chatbot for your hospitality business website by connecting HorecaHub to your business information and communication processes. HorecaHub uses that information to provide guests with relevant answers through webchat. The solution works alongside your existing reservation and POS systems.

Yes, HorecaHub chat can automatically direct guests to your existing reservation software. HorecaHub complements systems such as OpenTable, SevenRooms and Guestplan by handling communication through web chat. Your reservations continue to run through the system you already use.

Yes, you can decide which pages of your website display the HorecaHub chat. For example, you can show the chat only on contact pages, menus or reservation pages. HorecaHub works as a separate communication layer alongside your existing hospitality website and software.

Yes, HorecaHub web chat can support guests while they make an online reservation on your website. The chat can answer questions about availability, opening hours or practical information while your reservation system stays active. HorecaHub works alongside platforms such as Zenchef, Tableo and TheFork.

Yes, the HorecaHub chat widget can also be used on the mobile booking pages of your website. This allows guests to ask questions easily on their smartphone during the reservation process. HorecaHub supports communication through web chat alongside your existing reservation software.

Yes, HorecaHub chat can support information from multiple venues within a single website chat. This is suitable for restaurant groups, hotels and leisure businesses with several locations. HorecaHub remains an additional communication layer alongside your existing reservation or POS systems.

The HorecaHub chat widget processes communication through secure connections using TLS 1.2+ in transit and AES-256 encryption at rest. HorecaHub hosts data within the EU/EEA and uses LLM subprocessors with zero-data-retention. More information is available at legal.

Yes, HorecaHub chat can be added to websites built with different website builders and CMS platforms. HorecaHub works as a separate communication layer on top of your existing website and hospitality software, so you do not need to replace your reservation system or POS system.

Yes, HorecaHub uses natural AI voice technology so guests are spoken to clearly and comfortably over the phone. HorecaHub handles calls as an additional communication layer alongside systems such as Zenchef, Mews or Lightspeed. Calls run through secure connections with TLS 1.2+ and data is stored using AES-256 encryption.

Yes, HorecaHub can process phone calls from guests with different Dutch accents and dialects. HorecaHub also supports multiple languages for international guests in restaurants, hotels and leisure businesses. If a situation is unclear, the call can be transferred to a member of staff.

Yes, HorecaHub is designed to handle phone conversations when guests speak quickly or ask several questions in a row. HorecaHub remains an additional communication layer alongside reservation systems such as Guestplan, TheFork or OpenTable. If needed, a member of staff can take over the call.

Yes, HorecaHub can process phone calls even when there is background noise in a restaurant, café or hotel environment. Audio quality still depends on the phone connection and how clearly the caller speaks. HorecaHub supports hospitality businesses as a communication layer alongside existing systems.

If a guest has a poor phone connection, HorecaHub will try to continue the conversation as clearly as possible and process the information correctly. If the connection quality is too low, HorecaHub may ask the caller to repeat information or transfer the call to a member of staff. HorecaHub supports telephony alongside systems such as SevenRooms or Mews.

Yes, HorecaHub can handle different speaking speeds during phone calls with guests. That is useful in hospitality environments where guests may call in a hurry about reservations, opening times or changes. HorecaHub works alongside systems such as Tableo, Zenchef and OpenTable.

Yes, HorecaHub can speak with guests by phone in multiple languages. That makes it suitable for hotels, restaurants and event venues with international visitors. HorecaHub acts as an additional communication layer alongside reservation or POS systems such as Mews, TheFork or Lightspeed.

HorecaHub can ask follow-up questions during phone calls when a guest’s pronunciation or request is not clear enough. This keeps communication usable for reservations, questions or changes. If needed, HorecaHub can transfer the call to a member of staff at your hospitality business.

Yes, HorecaHub can handle phone calls during busy periods in restaurants, hotels and other hospitality environments. This helps keep your business reachable by phone without replacing your existing reservation system or POS. HorecaHub works alongside systems such as Untill, CCV or Guestplan.

Yes, HorecaHub can provide AI phone support with a voice that matches the communication style of your restaurant, hotel or café. HorecaHub focuses on handling conversations through phone, email and webchat as an additional communication layer. For specific options, you can contact the team through the website.

No, HorecaHub does not use customer data or phone calls to train AI models. HorecaHub uses hosting within the EU/EEA and works with LLM subprocessors that have zero-data-retention policies. A data processing agreement is available, and more information can be found at legal.

HorecaHub uses AI to understand guest questions in context, while a scripted bot usually follows preset replies and fixed menu options only. This allows HorecaHub to respond more naturally to a wider range of questions across webchat, phone and email. HorecaHub works as an additional communication layer alongside systems such as Zenchef, TheFork or Mews.

HorecaHub can inform guests via webchat, phone and email about allergen information provided by your business. Responses remain based on your own data and operational processes. HorecaHub also supports communication in multiple languages for international guests.

HorecaHub can automatically assist guests in multiple languages through webchat, phone and email. Responses are based on the information your hospitality business provides. HorecaHub works alongside existing systems such as OpenTable, Mews or SevenRooms.

HorecaHub can hand over conversations when a question requires human judgement or falls outside the available information. This helps your team stay in control of complex or exceptional situations. HorecaHub supports this communication through phone, email and webchat.

HorecaHub can interpret questions more flexibly than a live chat that only uses fixed replies or button-based menus. This allows guests to communicate more naturally about topics such as opening hours, menus or practical information. HorecaHub does not replace your reservation system or POS, but complements existing software.

HorecaHub can answer guest questions about menu information provided by your hospitality business, such as children’s menus or dietary options. This is handled through webchat, phone and email in multiple languages. HorecaHub works alongside systems such as Guestplan or Tableo.

HorecaHub can continue handling guest questions via webchat, phone and email outside your hospitality business’s opening hours. Guests can still receive information later in the day about menus, accessibility or other practical details. HorecaHub works alongside your existing processes and systems.

HorecaHub can interpret open guest questions without visitors having to navigate through fixed menu options only. This allows conversations to feel more natural across webchat, phone and email. HorecaHub operates as an additional communication layer alongside systems such as Lightspeed, Untill or CCV.

HorecaHub can inform guests about packages, events and practical details based on the information your business provides. This can be done through phone, email and webchat in multiple languages. HorecaHub supports different hospitality businesses, including event venues and leisure companies.

HorecaHub processes conversations within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during data transfer. AI models are not trained on customer data, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

HorecaHub can work alongside existing reservation systems such as Zenchef, OpenTable, SevenRooms or TheFork. The system does not replace this software but supports guest communication through phone, email and webchat. This means your current reservation process remains unchanged.

Yes, HorecaHub can automatically answer incoming phone calls for your restaurant when staff are busy or temporarily unable to pick up. HorecaHub works as an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable and can assist guests in multiple languages. This helps ensure phone enquiries continue to be handled during busy periods.

HorecaHub can pick up missed calls by automatically answering incoming calls and handling guest questions over the phone. The system works alongside your existing reservation or POS software such as SevenRooms, Mews or Lightspeed and does not replace it. This helps you stay reachable by phone outside peak periods.

Yes, HorecaHub can transfer phone calls to a staff member or the correct hospitality venue when human follow-up is needed. HorecaHub works as an additional communication layer alongside existing systems such as TheFork, Tableo or Untill. This helps distribute incoming calls more efficiently across your organisation.

Yes, HorecaHub can answer incoming calls at times when voicemail would normally take over on your restaurant phone number. Instead of only hearing a recorded message, guests receive an immediate response through AI phone support. HorecaHub works alongside your existing hospitality and communication systems.

Yes, HorecaHub supports multiple phone numbers within one environment, for example for different venues or departments. This is suitable for restaurant groups, hotels and leisure businesses with separate phone lines. HorecaHub remains separate from reservation systems such as Guestplan or Zenchef.

Yes, HorecaHub is suitable for hotels that receive a large number of incoming calls about stays, facilities or practical questions. HorecaHub handles calls by phone as an additional communication layer alongside systems such as Mews or SevenRooms. Guests can also be supported in multiple languages.

Yes, HorecaHub can answer phone calls outside the opening hours of your restaurant, hotel or café. This allows guests to receive answers to common questions by phone even outside business hours. HorecaHub works alongside existing software such as OpenTable, CCV or MplusKASSA.

HorecaHub processes phone calls within the EU or EEA using AES-256 encryption at rest and TLS 1.2+ during data transmission. Customer data is not used to train AI models, and LLM subprocessors operate on a zero-data-retention basis. A data processing agreement is available via legal.

Yes, HorecaHub can handle guest phone enquiries about reservations alongside your existing reservation system such as Zenchef, TheFork or OpenTable. HorecaHub does not replace these systems but acts as an additional communication layer via phone. This keeps reservation processes and guest communication separate but connected.

Yes, HorecaHub supports hospitality businesses with multiple locations by handling phone calls per venue or department. This works for restaurant groups, hotels and event venues with different phone numbers or teams. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can manage shared mailboxes for multiple restaurants or locations through one communication layer. HorecaHub processes emails from addresses such as info@ and can route messages to the correct location or team. Your existing reservation system such as Zenchef, Guestplan or OpenTable remains the primary system.

HorecaHub can recognise quote requests received by email and forward them to the correct employee or department. HorecaHub works as an additional communication layer alongside systems such as Mews, SevenRooms or TheFork and does not replace your reservation system. Replies can be prepared in multiple languages.

Yes, HorecaHub can process emails with attachments and forward them to the right employee within your hospitality business. HorecaHub supports communication via email, phone and webchat without replacing your existing systems such as Mews or Lightspeed. Data is stored within the EU/EEA using encryption.

Yes, HorecaHub can process emails sent to personal inboxes used by staff members or individual venues. HorecaHub supports hospitality businesses such as restaurants, hotels and event venues with email handling alongside existing systems like Tableo or Guestplan. Your current mailbox structure can stay exactly as it is.

Yes, HorecaHub can recognise different types of emails, including guest enquiries, supplier emails and internal communication. HorecaHub helps hospitality businesses organise incoming communication without replacing existing systems such as Untill, CCV or MplusKASSA. Data is processed securely using TLS 1.2+ and AES-256 encryption.

HorecaHub can communicate with hotel guests by email in multiple languages through one central communication layer. HorecaHub supports channels such as email, phone and webchat alongside systems like Mews or SevenRooms. Your hotel keeps its existing reservation and operational software in place.

Yes, HorecaHub can process emails about private dining, venue hire and other group enquiries for hospitality and event venues. HorecaHub can identify requests and route them to the right staff member or department. The platform works alongside reservation systems such as Zenchef, TheFork or OpenTable.

Yes, HorecaHub can manage communication from multiple mailboxes within one hospitality business or group. HorecaHub supports restaurants, hotels, cafés and leisure businesses with email handling as an additional communication layer. Your existing systems such as Nostium, Tableo or Deliverect remain fully active.

HorecaHub processes email conversations using AES-256 encryption at rest and TLS 1.2+ during transmission. Hosting takes place within the EU/EEA and customer data is not used to train AI models. HorecaHub works with LLM subprocessors based on zero-data-retention, and a data processing agreement is available via legal.

Yes, HorecaHub can categorise incoming emails, for example for reservations, group bookings or general enquiries. HorecaHub supports hospitality businesses through phone, email and webchat without replacing reservation systems such as SevenRooms or Guestplan. This helps teams route enquiries to the right department more quickly.

Yes, staff can take over email conversations whenever personal follow-up is needed. HorecaHub supports collaboration between AI and employees across email, phone and webchat within one communication layer. Your existing hospitality and reservation systems remain fully in use alongside it.

Yes, HorecaHub can manage phone, email and webchat within one communication layer. HorecaHub does not replace your reservation system or POS, but works alongside systems such as Zenchef, Mews or Lightspeed. Your information and settings can be managed centrally across different communication channels.

Yes, HorecaHub can connect conversations across different communication channels when needed. This means a guest who first contacts you by email can later continue through webchat or phone with the same context, while HorecaHub continues to work alongside your existing systems.

Yes, HorecaHub can be used per communication channel and later expanded with email or webchat. This allows you to start with telephone handling only and add extra channels later without replacing your existing reservation software or POS system.

Yes, HorecaHub can organise communication per location while phone, email and webchat remain centrally managed. This is suitable for restaurant groups, hotels or leisure businesses with multiple locations and existing systems such as Guestplan or Mews.

Yes, HorecaHub can use phone and webchat together within the same communication layer. This allows a guest to first read information in chat and then continue over the phone without replacing your reservation system or POS setup.

Yes, HorecaHub can be configured for phone, email, webchat or a combination of channels depending on how you work. HorecaHub works alongside existing solutions such as TheFork, Untill or CCV and does not replace those systems.

Yes, HorecaHub can communicate with guests in multiple languages across phone, email and webchat within the same environment. This makes it possible to support international guests consistently across different communication channels.

HorecaHub secures communication channels with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention; more information is available at legal.

Yes. HorecaHub can take reservations automatically by collecting the date, time, number of guests, name and contact details, then sending the booking to your reservation system or team based on your business rules. Changes and cancellations are handled the same way. You stay in control of availability and booking policies.

HorecaHub only shares allergen and menu information provided directly by the hospitality business itself. The assistant does not verify or confirm medical accuracy and does not make its own assumptions. If there is any doubt or a specific medical question, the conversation is passed to a staff member. The hospitality business remains responsible for the accuracy of menu and allergen information.

Yes. HorecaHub works as an additional communication layer and does not replace your reservation system. Integrations are available with Zenchef, Guestplan, TheFork, OpenTable and Mews, among others. If your venue uses another system, we will review the options together; otherwise HorecaHub forwards the request in full to your team.

HorecaHub processes cancellations and changes within the same conversation, helping tables become available earlier instead of staying empty. The assistant can also confirm reservations or send reminders, based on the venue’s own policies. The cancellation policy itself always remains under the control of the hospitality business.

If your reservation system is connected, HorecaHub records the booking directly, including the guest name, party size, time and any notes. If there is no integration, the full request is sent to your team so someone can enter it manually in one step. Integrations are available with Zenchef, Guestplan, TheFork, OpenTable and Mews.

Group bookings usually need a tailored approach, so HorecaHub first collects all the details: date, group size, occasion, food and drink requirements and contact details. For groups below the limit set by your venue, the assistant completes the booking. Above that limit, the full request is passed to your team.

If your venue uses a waiting list, HorecaHub records the guest’s date, time and party size and clearly explains that there is currently no availability. If a table becomes available, your team can contact those guests. That way, a fully booked evening does not automatically become a missed opportunity.

Yes. Guests can call, email or chat to move a reservation, change the number of guests or cancel entirely. HorecaHub checks the booking, updates it according to your venue’s policy and confirms the change. Cancellation terms come directly from your own knowledge base.

With a connected reservation system, HorecaHub uses the live availability shown there, so fully booked slots are never offered. Without an integration, the assistant records the booking as a request and your team gives the final confirmation. This prevents the same table being booked twice in the diary.

If your venue requires a deposit or card guarantee, HorecaHub explains the condition and directs the guest to the payment link or reservation form in your existing system. HorecaHub does not process payments itself. The transaction therefore stays within the system your venue already uses.

Yes. HorecaHub can collect and forward takeaway and catering requests in full: what is needed, quantities, timing, customer details and any allergies. Confirmation and payment continue through the systems or processes your business already uses. This helps prevent orders from being missed during busy periods.

Yes. HorecaHub actively asks about allergies and dietary requirements and adds them directly to the reservation so the kitchen sees them before the guest arrives. The assistant does not make statements about whether a dish is safe to eat; that assessment always remains with the kitchen team.

Yes, HorecaHub can be used alongside Zenchef for communication via phone, email and webchat. Zenchef remains the reservation system, while HorecaHub handles guest questions and exchanges information within the limits of the integration.

Yes, HorecaHub can be used alongside Mews in hotels for communication via phone, email and webchat. Mews remains the hotel management system, while HorecaHub helps answer guest questions in multiple languages.

Yes, HorecaHub can also be used without an integration with a reservation system for guest communication. HorecaHub continues to operate via phone, email and webchat without replacing your existing way of working.

Yes, HorecaHub can be used alongside multiple reservation systems and POS systems within a restaurant group. HorecaHub supports communication via phone, email and webchat and complements your existing systems without replacing them.

Yes, HorecaHub can ask during phone, email and webchat conversations whether a high chair is needed and pass this on with the reservation. HorecaHub works alongside systems such as Zenchef, Guestplan and OpenTable and does not replace a reservation system. This means your team receives special requests directly with the booking information.

HorecaHub can inform guests about wheelchair accessibility and record relevant notes during a booking request. Communication happens through phone, email and webchat, while existing systems such as TheFork, SevenRooms or Mews remain the primary platform for the booking itself. This helps your team spot accessibility requests more quickly.

Yes, HorecaHub can inform guests by phone, email and webchat about your pet policy and include this in the booking communication. HorecaHub works alongside existing reservation systems such as Guestplan, Tableo and Zenchef. This gives guests quicker clarity without your team having to reply to every message manually.

Yes, HorecaHub can record table preferences such as terrace seating, a quiet area or a window table during guest conversations. HorecaHub acts as an additional communication layer while systems such as OpenTable, SevenRooms and TheFork continue handling the reservation process. Your team receives the preferences together with the booking details.

HorecaHub can note during conversations that a booking is for a birthday, anniversary or other special occasion and pass this information to your team. Communication takes place via phone, email and webchat, while your existing reservation system remains the primary system. This helps your team prepare more effectively for special requests.

Yes, HorecaHub can assist guests in multiple languages with reservations and special requests such as high chairs, accessibility needs or table preferences. HorecaHub manages communication through phone, email and webchat and works alongside your existing systems. This helps international guests receive clear information more quickly.

Yes, HorecaHub processes reservation information and special guest requests with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. More information is available at legal.

Yes, HorecaHub can answer questions outside opening hours about things like wheelchair access, pets, high chairs and table preferences via phone, email and webchat. HorecaHub works alongside reservation systems such as Zenchef, Mews and Guestplan rather than replacing them. This helps guests get answers faster without creating extra manual work for your team.

Yes, HorecaHub can inform guests via phone, email and webchat about current availability based on your connected reservation system such as Zenchef, Guestplan or OpenTable. HorecaHub does not replace your reservation system but uses available data to handle booking requests correctly. Guests can also be assisted in multiple languages.

HorecaHub can register and process requests for large groups according to the rules you define in advance within your reservation process. The system works alongside solutions such as SevenRooms, TheFork or Tableo and records requests via phone, email and webchat. This helps you maintain control over availability and capacity.

Yes, HorecaHub can automatically inform guests when a requested time slot is unavailable and suggest alternative times. Availability is aligned with your existing reservation system such as Guestplan, Zenchef or OpenTable. HorecaHub functions as a communication layer rather than an independent reservation system.

HorecaHub can inform guests by phone, email and webchat about available waiting list spots when regular reservations are fully booked. The setup works alongside your existing reservation software such as SevenRooms or TheFork, so guest communication stays centrally managed within one additional AI layer.

Yes, HorecaHub can process reservation requests based on available areas, such as a terrace, private dining room or restaurant section, when that information is available in your system. HorecaHub works alongside platforms such as Zenchef, Tableo or OpenTable. This helps route requests correctly without replacing your existing software.

HorecaHub can answer phone calls and process reservation requests when your team is temporarily unavailable. The AI communication layer works with your existing reservation system so availability and booking rules remain unchanged. Guests can also be assisted in multiple languages.

Yes, HorecaHub can follow reservation rules that you set for minimum or maximum group sizes per time slot or table type. This information is synchronised with your existing reservation system such as Guestplan, SevenRooms or TheFork. HorecaHub then processes requests by phone, email and webchat according to those settings.

Yes, HorecaHub can process reservation requests for events, themed dinners or special evenings based on the availability and conditions you set in advance. The system works alongside existing solutions such as OpenTable, Zenchef or Tableo. This keeps your current reservation process leading.

Yes, HorecaHub can communicate booking conditions such as arrival times, reservation duration or no-show policies by phone, email and webchat. This communication follows the settings in your existing reservation system. For legal documents, HorecaHub refers guests to legal.

HorecaHub can process and reply to reservation requests received by email based on your availability and booking rules. The AI communication layer works alongside systems such as Zenchef, Guestplan or SevenRooms rather than replacing them. This keeps reservation requests handled centrally and consistently.

Yes, HorecaHub can communicate with guests in multiple languages for reservations via phone, email and webchat. Reservation details are then processed within your existing systems such as OpenTable, TheFork or Mews. This is useful for hospitality businesses serving international guests or tourist locations.

HorecaHub processes reservation data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can be used alongside OpenTable for communication via phone, email and webchat. OpenTable remains the reservation system, while HorecaHub handles guest enquiries and can pass on reservation information within your existing workflow.

Yes, HorecaHub can be used alongside Tableo to communicate with guests via phone, email and webchat. Tableo remains the reservation system and HorecaHub supports communication around reservations and guest enquiries.

Yes, HorecaHub can be used alongside CCV for guest communication via phone, email and webchat. CCV remains the POS system while HorecaHub helps answer questions and process incoming communication.

Yes, HorecaHub can operate in hospitality businesses where multiple reservation and POS systems run alongside each other. HorecaHub acts as an additional communication layer via phone, email and webchat without replacing your existing systems.

Yes, HorecaHub can suggest available reservation times to guests via phone, email and webchat based on your connected reservation system. HorecaHub works alongside systems such as Zenchef, OpenTable or SevenRooms and does not replace them. Guests receive suitable options immediately without manual back-and-forth.

HorecaHub can process reservations for different service periods such as lunch, dinner or drinks via phone, email and webchat. HorecaHub follows the availability and rules set in your existing reservation system. This helps keep reservations organised and clearly separated.

Yes, HorecaHub can record guest preferences for terrace or indoor seating and pass them to your reservation system. HorecaHub supports communication via phone, email and webchat and works alongside systems such as Guestplan or Tableo. Availability always depends on the capacity settings you have configured.

HorecaHub can mark reservation requests as pending when immediate confirmation is not possible in your reservation system. Communication takes place via phone, email or webchat and fits into your existing processes. This makes it clear to guests when a request still needs to be reviewed.

Yes, HorecaHub can communicate according to the reservation durations configured in your existing reservation system. HorecaHub processes requests via phone, email and webchat, but does not replace systems such as Zenchef or TheFork. This helps keep table rotation and planning consistent.

HorecaHub can help returning guests make new reservations by phone, email and webchat within the options available in your connected system. HorecaHub works as a communication layer alongside platforms such as SevenRooms or Guestplan. Previous guest preferences remain dependent on your own system settings.

Yes, HorecaHub can process reservation requests by phone, email and webchat outside your regular business hours. HorecaHub works alongside your reservation system and can assist guests in multiple languages. This allows reservation enquiries to continue coming in without staff needing to be immediately available.

Yes, HorecaHub can process reservation requests for multiple locations within a restaurant group or hospitality chain. HorecaHub supports communication by phone, email and webchat and connects with the existing systems used at each venue. This helps direct guests to the right location more quickly.

HorecaHub can process reservations with specific arrival times based on the availability in your reservation system. By phone, email and webchat, guests receive immediate information about the selected timeslot. HorecaHub works alongside systems such as OpenTable or Tableo.

Yes, HorecaHub can combine reservation enquiries with information about hotel stays or packages by phone, email and webchat. HorecaHub works alongside systems such as Mews and does not replace hotel software. This makes communication around combined bookings clearer for guests.

During busy periods, HorecaHub can continue handling reservation enquiries by phone, email and webchat based on your configured availability. HorecaHub works together with your existing reservation system and helps prevent requests from being missed. Guests therefore receive clarity on available options more quickly.

Yes, HorecaHub processes reservation details via phone, email and web chat with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. More information is available at legal.

Yes, HorecaHub can record and pass on table preferences such as a quiet area, a window table or terrace seating via phone, email or web chat. HorecaHub works alongside reservation systems such as Zenchef, OpenTable or SevenRooms and does not replace those systems.

HorecaHub can collect and record dietary preferences such as vegan, halal or gluten-free requirements during conversations linked to a reservation request. HorecaHub passes this information on to your team or connected systems such as Guestplan, TheFork or Tableo.

Yes, HorecaHub can answer questions via phone, email and web chat about wheelchair access, accessible toilets or access to terraces based on your own instructions. HorecaHub supports guest communication and does not replace a reservation system or POS system.

Yes, HorecaHub can inform guests about your policy on dogs and other pets during reservation enquiries or general contact moments. HorecaHub uses the information you provide and can respond in multiple languages.

HorecaHub can note that guests are arriving with a pram or pushchair and pass this information to your team or connected reservation software. HorecaHub supports communication via phone, email and web chat and works alongside systems such as Zenchef or SevenRooms.

Yes, HorecaHub can record special occasions such as anniversaries, romantic dinners or other personal requests as part of a reservation enquiry. This information can then be shared with your staff or with connected systems such as OpenTable, Guestplan or TheFork.

Yes, HorecaHub can inform guests in advance about available allergen information or your approach to dietary questions via phone, email and webchat. HorecaHub uses your own guidelines for this and processes data securely within the EU/EEA with encryption at rest and during transmission.

HorecaHub processes special guest requests such as dietary requirements or accessibility questions securely through hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data, and a data processing agreement is available via legal.

Yes, HorecaHub can handle reservation change requests by phone, email and webchat and pass them to your existing reservation system such as Zenchef, Guestplan or SevenRooms. HorecaHub does not replace your reservation system, but acts as an additional communication layer between your guests and your current workflow.

HorecaHub works alongside your existing reservation system to process booking information consistently and help prevent double bookings. Systems such as TheFork, OpenTable and Tableo remain the source for availability, while HorecaHub manages guest communication by phone, email and webchat.

Yes, HorecaHub can receive guest cancellations by phone, email and webchat and forward them to your existing reservation system. HorecaHub supports communication around cancellations, while systems such as Zenchef, Guestplan or SevenRooms continue to manage the reservations themselves.

Yes, HorecaHub can inform guests about your deposit or prepayment terms during conversations by phone, email and webchat. HorecaHub uses your own reservation policies and works alongside existing systems such as OpenTable, TheFork or Tableo.

HorecaHub can clearly communicate your no-show policy to guests during reservation conversations by phone, email and webchat. HorecaHub works as a communication layer alongside your existing reservation system and follows the policies and conditions you define.

Yes, HorecaHub can handle late-arrival notifications by phone, email and webchat and pass them on to your team or reservation system. HorecaHub supports reservation communication without replacing systems such as Zenchef or OpenTable.

Yes, HorecaHub can process requests to change an existing group booking into smaller party sizes or multiple reservations. HorecaHub manages this communication via phone, email and webchat alongside your existing reservation system.

Yes, HorecaHub can share available reservation times for larger groups via phone, email and webchat based on your existing reservation system. HorecaHub supports restaurants, hotels and event venues without replacing systems such as Guestplan or SevenRooms.

Yes, HorecaHub can help guests in multiple languages with booking confirmations, changes and cancellations via phone, email and webchat. HorecaHub supports international communication while your existing reservation system remains responsible for reservation administration.

HorecaHub processes reservation data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention.

Yes, HorecaHub can combine reservation enquiries with information about hotel rooms or packages via phone, email and webchat. HorecaHub supports hotels and leisure businesses among others and works alongside systems such as Mews and SevenRooms.

Yes, HorecaHub can record and share allergies and dietary requirements within reservation communication linked to systems such as Zenchef and Guestplan. HorecaHub works as an additional communication layer and does not replace your reservation system. Data is processed via secure TLS 1.2+ connections and stored using AES-256 encryption.

HorecaHub can automatically ask during phone calls, email or webchat whether a guest needs a high chair and pass this information to your team. HorecaHub supports hospitality businesses as a communication layer alongside existing reservation systems such as TheFork, OpenTable or SevenRooms.

Yes, HorecaHub can record requests for wheelchair-accessible tables or accessible seating and share them with your staff. HorecaHub works alongside your existing reservation software and can inform guests about this via phone, email and webchat.

Yes, HorecaHub can inform guests about your policy regarding assistance dogs or pets and include this in the reservation communication. HorecaHub uses your own business information and complements systems such as Guestplan, Zenchef or OpenTable.

HorecaHub can register table preferences such as window seating or a quiet corner and pass them on to your team. HorecaHub does not manage table layouts or availability itself, but supports communication around your existing reservation system.

Yes, HorecaHub can answer frequently asked dietary questions via phone, email and webchat based on the information you provide. HorecaHub can also communicate with guests in multiple languages and works alongside your existing hospitality and reservation systems.

HorecaHub can answer guest questions about accessibility, such as lift access, steps or adapted seating, based on your own venue information. HorecaHub supports hotels, restaurants and event venues through phone, email and webchat as an additional communication layer.

Yes, HorecaHub can collect and pass on multiple guest requests within a single reservation, including allergies, dietary requirements and a high chair. HorecaHub works alongside existing systems such as SevenRooms, TheFork or Mews without replacing them.

Yes, HorecaHub can be used alongside Zenchef for communication via phone, email and webchat. Zenchef remains the reservation system, while HorecaHub helps answer guest questions and manage incoming calls. HorecaHub is an additional communication layer and does not replace a reservation system.

Yes, HorecaHub can be used alongside Guestplan for guest communication via phone, email and webchat. Guestplan remains responsible for reservation management, while HorecaHub helps handle incoming questions and communication with guests. HorecaHub also supports conversations in multiple languages.

Yes, HorecaHub can be used together with TheFork to manage guest communication via phone, email and webchat. TheFork remains the reservation system, while HorecaHub adds an AI communication layer. This allows guest questions to be handled centrally.

Yes, HorecaHub works alongside SevenRooms for communication via phone, email and webchat. SevenRooms remains the system for reservations and guest management, while HorecaHub helps process incoming guest contact. HorecaHub does not replace a reservation system.

Yes, HorecaHub can be used alongside Nostium for communication via phone, email and webchat. Nostium remains your operational system, while HorecaHub helps handle guest questions and incoming contact requests. HorecaHub is designed as an additional communication layer for hospitality businesses.

Yes, HorecaHub can be used alongside Lightspeed in restaurants, cafés and lunch venues. Lightspeed remains your POS system, while HorecaHub supports communication via phone, email and webchat. HorecaHub does not replace your POS or till software.

Yes, HorecaHub can be used together with Untill for guest communication via phone, email and webchat. Untill remains responsible for POS processes, while HorecaHub helps manage incoming questions and communication. This can also work well for businesses with multiple locations.

Yes, HorecaHub works alongside MplusKASSA for guest communication via phone, email and webchat. MplusKASSA remains your POS system, while HorecaHub supports the communication around it. HorecaHub does not replace your existing POS solution.

Yes, HorecaHub can be used alongside Deliverect to answer guest questions via phone, email and webchat. Deliverect remains the platform for order flows and integrations, while HorecaHub supports communication with guests. HorecaHub supports multiple languages.

Yes, HorecaHub can be used without a POS integration for guest communication via phone, email and webchat. You can use HorecaHub alongside your current way of working without replacing your till system. HorecaHub supports hospitality businesses as an additional communication layer.

Yes, HorecaHub can inform guests by phone, email and webchat about available reservation times based on your connected reservation system. HorecaHub works alongside systems such as Zenchef, OpenTable or SevenRooms rather than replacing them. This keeps your existing reservation process in control while communication is handled automatically.

HorecaHub can collect and forward group booking requests based on the rules you set for group sizes. Through phone, email and webchat, HorecaHub can ask for details such as the number of guests and preferred time before the request is processed in your existing reservation system.

Yes, HorecaHub can let guests know when a time slot is fully booked and register waiting list requests by phone, email or webchat. HorecaHub works alongside your reservation system, such as Guestplan, Tableo or TheFork, and keeps communication organised for your team.

HorecaHub can handle last-minute booking enquiries by phone, email and webchat, and share available time slots with guests. HorecaHub complements existing reservation systems such as Zenchef or OpenTable and helps reduce the amount of manual responses your team needs to manage for short-notice requests.

Yes, HorecaHub can continue processing reservation requests by phone, email and webchat when your team is unavailable. HorecaHub works as an additional communication layer alongside your existing reservation system and can also assist guests in multiple languages.

Yes, HorecaHub can share available terrace reservation times by phone, email and webchat based on your configured availability. HorecaHub supports communication around bookings and works alongside systems such as SevenRooms, Guestplan or Tableo.

HorecaHub can collect information by phone, email and webchat about group size, preferred date and room type for private booking enquiries. HorecaHub does not replace your reservation system, but supports your team by handling communication around these requests in one central place.

Yes, HorecaHub can collect reservation requests by phone, email and webchat and forward them when your team needs to approve them first. This can be useful for large groups or special availability rules within your existing reservation system.

Yes, HorecaHub can explain your rules for minimum or maximum group sizes via phone, email and webchat. HorecaHub supports communication around these policies and works alongside reservation systems such as TheFork, Zenchef or OpenTable.

HorecaHub can help guests with booking enquiries in multiple languages via phone, email and webchat. HorecaHub supports your existing reservation system and ensures international guests receive clear information about availability, group size or booking changes.

Yes, HorecaHub manages communication across phone, email and webchat within one additional communication layer for your hospitality business. This keeps booking information better aligned while your existing systems such as Mews, Guestplan or SevenRooms remain the primary source for reservation management.

HorecaHub processes reservation data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub uses LLM subprocessors with zero-data-retention, does not train AI models on customer data, and provides a data processing agreement via legal.

Yes, HorecaHub can record and pass on multiple allergies or dietary requirements within your reservation process. HorecaHub handles this information via phone, email and webchat as an additional communication layer alongside systems such as Zenchef, OpenTable or SevenRooms. Data is processed within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub can answer guest questions about child-friendly facilities such as high chairs or suitable seating and add these details to a reservation. HorecaHub handles this via phone, email and webchat and complements reservation systems such as Guestplan, Tableo or TheFork without replacing them. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can record preferences for indoor seating, terrace seating or other seating areas and pass them on to your team or reservation system. HorecaHub works as a communication layer alongside platforms such as Zenchef, SevenRooms or OpenTable and handles requests via phone, email and webchat. Final table allocation always remains under your control.

Yes, HorecaHub can communicate your existing policy on pets on the terrace or in specific areas before guests make a reservation. HorecaHub handles these questions via phone, email and webchat and supports hospitality businesses as an additional communication layer alongside systems such as Guestplan or TheFork. HorecaHub can also explain this in multiple languages.

HorecaHub can record birthday requests such as a cake, decorations or a specific note on the booking and pass them on to your team. HorecaHub handles this via phone, email and webchat and complements reservation systems such as Zenchef, OpenTable or SevenRooms. The system does not replace reservation software or your POS system.

Yes, HorecaHub can inform guests about available information regarding wheelchair access at event venues, restaurants or hotels. HorecaHub manages this communication via phone, email and webchat and works alongside systems such as Mews or Guestplan. Guest data is processed within the EU/EEA without using customer data to train AI models.

Yes, HorecaHub can add notes about food intolerances to reservations so your team can take them into account. HorecaHub processes this information via phone, email and webchat and supports integrations with systems such as Zenchef, Tableo or TheFork as an additional communication layer. A data processing agreement is available via legal.

Yes, HorecaHub can record preferences for a high table, low table or bar seating during the reservation process. HorecaHub handles this via phone, email and webchat and complements reservation platforms such as OpenTable, Guestplan or SevenRooms without replacing them. Your team always keeps control over the final seating arrangement.

Yes, HorecaHub can be used alongside OpenTable for communication via phone, email and webchat. OpenTable remains your reservation system, while HorecaHub handles guest questions and can pass information into your existing workflow. HorecaHub supports multilingual communication for hospitality businesses.

Yes, HorecaHub can be used alongside Mews for guest communication via phone, email and webchat. Mews remains your operational system, while HorecaHub helps answer questions and manage guest contact. HorecaHub hosts data within the EU/EEA with encryption at rest and during transmission.

Yes, HorecaHub can be used together with Tableo to handle reservation enquiries via phone, email and webchat. Tableo remains the reservation system, while HorecaHub acts as an additional communication layer for your hospitality business. HorecaHub supports conversations in multiple languages.

Yes, HorecaHub can be used alongside CCV as a communication layer for guest contact via phone, email and webchat. CCV remains your POS system, while HorecaHub helps answer practical guest questions. HorecaHub does not replace your POS or reservation system.

Yes, HorecaHub can manage reservation enquiries and guest communication without a direct connection to a reservation system or POS. Your existing processes remain in control, while HorecaHub supports communication via phone, email and web chat. This works for restaurants, hotels, cafés and event venues.

HorecaHub works as an additional communication layer alongside your existing reservation system, such as Zenchef, Guestplan or OpenTable. The system answers guest questions via phone, email and web chat, while your reservation software remains responsible for the bookings themselves. HorecaHub does not replace a reservation system.

Yes, HorecaHub can be used alongside multiple systems such as reservation software and POS systems within one hospitality organisation. Systems like SevenRooms, Lightspeed or Deliverect keep their own operational role, while HorecaHub centrally supports guest communication. This is suitable for restaurant groups and hotels.

HorecaHub manages guest communication via phone, email and web chat alongside your existing POS system or reservation software. Systems such as Untill, MplusKASSA or TheFork remain responsible for transactions and reservations. HorecaHub supports guest contact moments and does not replace these systems.

Yes, HorecaHub can be used alongside Deliverect to handle guest questions about takeaway and delivery via phone, email and web chat. Deliverect remains the operational platform for order processing, while HorecaHub supports communication. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can be used alongside systems such as Mews and reservation platforms like OpenTable or SevenRooms. HorecaHub supports communication via phone, email and web chat, while your existing systems remain operationally leading. This is suitable for hotels, restaurants and leisure businesses.

Yes, HorecaHub is designed as an additional communication layer alongside existing hospitality software such as Zenchef, Lightspeed or Mews. Data is hosted within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models.

No, HorecaHub works alongside your current reservation system and can also be used without a direct integration. Systems such as Guestplan, TheFork or Tableo can remain in place while HorecaHub supports communication via phone, email and webchat. For terms and conditions, see legal.

Yes, HorecaHub can capture and pass guest dietary requirements via phone, email and webchat. HorecaHub works alongside your existing reservation system such as Zenchef, Guestplan or OpenTable and does not replace it. Guests can also share their requirements in multiple languages.

HorecaHub can note that a guest needs a high chair when making a reservation and share this information with your team. HorecaHub handles this through phone, email and webchat and integrates alongside existing reservation software such as TheFork, SevenRooms or Tableo.

Yes, HorecaHub can inform guests about wheelchair access based on the information you provide. HorecaHub supports communication via phone, email and webchat and can also assist guests in multiple languages.

Yes, HorecaHub can note that a guest is bringing an assistance dog or other pet as part of a reservation. HorecaHub works as a communication layer alongside your existing systems such as Zenchef, Guestplan or SevenRooms.

HorecaHub can collect and pass special requests for an anniversary or birthday dinner to your team via phone, email and webchat. HorecaHub does not replace your reservation system, but complements systems such as OpenTable, TheFork or Tableo.

Yes, HorecaHub can record table preferences such as a window seat or a quieter table and share them with your staff. HorecaHub supports this communication alongside reservation systems such as Zenchef, SevenRooms and Guestplan.

Yes, HorecaHub can answer questions about vegan, halal or gluten-free options based on the information you provide. HorecaHub manages this communication via phone, email and webchat, and can support guests in multiple languages.

HorecaHub processes information about special guest requests within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data and can provide a data processing agreement via legal.

Yes, HorecaHub can coordinate booking requests with your existing reservation system to reduce conflicts and double bookings. HorecaHub does not replace systems such as Zenchef, Guestplan or OpenTable, but works alongside them as a communication layer via phone, email and webchat. In unclear situations, a request can be forwarded to your team.

HorecaHub can process requests to change reservations via phone, email and webchat and pass them on to your existing reservation system. HorecaHub complements systems such as SevenRooms, TheFork and Tableo, but does not replace them. Guests can also be assisted in multiple languages.

Yes, HorecaHub can inform guests about your policies regarding deposits or prepayments for reservations and group bookings. HorecaHub communicates this information via phone, email and webchat alongside your existing reservation system. For legal documents, you can refer guests to legal.

Yes, HorecaHub can communicate your no-show policy to guests during reservation conversations by phone, email and webchat. HorecaHub works alongside reservation systems such as SevenRooms, TheFork and Guestplan and helps ensure your policy is shared consistently. For formal terms, you can refer guests to legal.

Yes, HorecaHub can remind guests about a reservation and ask them to confirm it by phone, email or webchat. HorecaHub supports reservation communication alongside systems such as Zenchef, OpenTable and Tableo. This helps your team keep reservation information centralised and organised.

Yes, HorecaHub can inform guests about available time slots and reservation options within your existing reservation system. HorecaHub complements systems such as Guestplan, SevenRooms and TheFork through phone, email and webchat. Your configured availability and booking settings always remain leading.

HorecaHub can receive and forward multiple reservation requests at the same time through phone, email and webchat for event venues and leisure businesses. HorecaHub works alongside your existing reservation system and keeps communication centralised. For more complex requests, your team can continue the coordination manually.

Yes, HorecaHub can communicate your rules for maximum table reservation duration to guests by phone, email and webchat. HorecaHub supports communication alongside systems such as Zenchef, OpenTable and SevenRooms. Your own reservation settings and availability rules remain decisive.

Yes, HorecaHub can handle reservation enquiries for multiple hospitality departments through one communication layer across phone, email and webchat. HorecaHub works alongside existing systems such as Mews and restaurant software. This helps guests receive support more quickly in multiple languages.

Yes, HorecaHub can register reservation requests and forward them to your team when manual approval is required first. HorecaHub supports this communication through phone, email and webchat alongside your existing reservation system. Your team keeps control over final confirmations.

HorecaHub processes reservation data within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can be used alongside Zenchef to handle guest questions through phone, email and webchat. Zenchef remains the reservation system, while HorecaHub supports guest communication and can pass information into your existing workflow. HorecaHub is an additional communication layer and does not replace reservation software or POS systems.

Yes, HorecaHub can be used together with Guestplan for guest communication in restaurants, cafés and other hospitality businesses. Guestplan remains responsible for reservation management, while HorecaHub handles questions through phone, email and webchat. HorecaHub also supports conversations with guests in multiple languages.

Yes, HorecaHub can be used in hospitality businesses that work with both OpenTable and Lightspeed. OpenTable and Lightspeed continue to handle their own functions, while HorecaHub acts as a communication layer for phone, email and webchat enquiries. HorecaHub does not replace your booking system or POS software.

Yes, HorecaHub can be used by hospitality groups where venues use different booking systems, such as Zenchef, Guestplan or SevenRooms. HorecaHub manages guest communication via phone, email and webchat and fits into your existing workflows. The booking software at each venue stays in place.

Yes, HorecaHub can also be used without a direct integration with Zenchef, Guestplan or other systems. HorecaHub supports communication via phone, email and webchat and can pass information to your team or existing processes. This means you can get started without changing your current software straight away.

HorecaHub works alongside a PMS such as Mews by handling guest communication via phone, email and webchat. Mews remains the system for hotel operations and management, while HorecaHub supports guest enquiries and can pass information to your team. HorecaHub is complementary and does not replace a PMS.

Yes, HorecaHub can answer general guest questions via phone, email and webchat in hospitality businesses that use CCV. CCV remains responsible for payment and POS functionality, while HorecaHub supports communication. HorecaHub does not replace a POS system or payment solution.

Yes, HorecaHub can be used by restaurants that combine dine-in bookings with delivery operations through Deliverect. Deliverect remains the platform for order management, while HorecaHub supports guest communication via phone, email and webchat. This allows your existing systems to remain in place and centrally used.

Yes, HorecaHub can be used at event venues where multiple systems run alongside each other, such as reservation software, PMS solutions and POS systems. HorecaHub supports communication by phone, email and webchat and fits into your existing workflows. Your current software remains the leading system for reservations and transactions.

HorecaHub uses security measures including hosting within the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during data transfer. HorecaHub does not train AI models on customer data and works with LLM subprocessors based on zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can also be used by restaurants that still manage reservations manually without an advanced reservation system. HorecaHub supports communication by phone, email and webchat and can pass information to your team for further handling. This means you do not need to implement new software immediately.

Yes, HorecaHub can communicate with guests in multiple languages while your existing reservation system continues to operate locally or unchanged. HorecaHub handles communication by phone, email and webchat and connects with systems such as Zenchef, OpenTable or Guestplan. Your current reservation software remains responsible for managing reservations.

Yes, HorecaHub can inform guests about current availability via phone, email and webchat based on your existing reservation system. HorecaHub works alongside systems such as Zenchef, TheFork or OpenTable and does not replace that software. This keeps your existing booking process in control while communication is handled automatically.

HorecaHub can collect group booking enquiries and forward the required details to your team or existing reservation system. Via phone, email and webchat, HorecaHub can also answer questions about group size, available times and next steps. HorecaHub remains a communication layer alongside systems such as SevenRooms or Guestplan.

Yes, HorecaHub can support communication with guests when availability becomes available again for a reservation. HorecaHub handles this through phone, email or webchat and fits into your existing workflow. The reservation system itself, such as Tableo or Zenchef, remains the primary source for availability.

HorecaHub can take booking requests for large groups and clearly communicate that the reservation is still awaiting confirmation from your team. Via phone, email and webchat, HorecaHub collects relevant details before forwarding them internally. HorecaHub supports your existing workflow and does not replace your reservation system or internal approval processes.

Yes, HorecaHub can handle booking requests via phone, email and webchat outside your hospitality business opening hours. HorecaHub collects information such as date, time and group size and works alongside your existing reservation system. This helps ensure requests are not left waiting until your team is available again.

Yes, HorecaHub can inform guests about the minimum or maximum group sizes you apply to reservations. Communication takes place via phone, email and webchat and fits into your existing processes. HorecaHub supports your reservation policy without replacing your current reservation software.

HorecaHub can assist guests in multiple languages with reservations via phone, email and webchat. This allows international guests to ask questions about availability, group size or reservation conditions in their own language. HorecaHub works alongside systems such as OpenTable, SevenRooms or Mews.

Yes, HorecaHub can accept cancellations for group reservations via phone, email and webchat and pass this information to your team or reservation system. HorecaHub supports communication around booking changes without replacing your existing software. Your reservation system remains the primary source for final registration.

HorecaHub processes reservation and waitlist data with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention policies. More information is available at legal.

Yes, HorecaHub can inform guests about reservation policies during busy periods such as holidays or events. Via phone, email and webchat, HorecaHub can explain available times, group conditions or additional booking information. HorecaHub works alongside your existing reservation system and processes.

Yes, HorecaHub can manage reservation enquiries for different areas such as your restaurant, terrace or private room via phone, email and webchat. HorecaHub collects the required information and connects with your existing reservation system or internal workflow. This keeps communication centrally managed without adding separate tools.

Yes, HorecaHub can record allergies shared by guests during a phone reservation and pass them to your existing reservation process or team. HorecaHub works as a communication layer alongside systems such as Zenchef, TheFork or OpenTable and does not replace them. Conversation data is securely processed within the EU/EEA with encryption and a data processing agreement via legal.

Yes, HorecaHub can answer questions about pets via phone, email and webchat based on your own house rules. HorecaHub supports multiple languages so international guests can also receive this information. The system complements existing hospitality solutions such as Mews or Guestplan without replacing them.

HorecaHub can handle questions about wheelchair spaces and pass accessibility requirements to your team or reservation system. It works alongside solutions such as SevenRooms, Tableo or Zenchef and does not manage table layouts itself. Data is securely processed with AES-256 encryption at rest and TLS 1.2+ during transmission.

Yes, HorecaHub can inform guests in multiple languages about vegetarian, vegan or other dietary options based on your available information. HorecaHub handles this communication via phone, email and webchat as an addition to your existing systems. Customer data is not used to train AI models.

Yes, HorecaHub can note during a reservation that a guest is celebrating a birthday or another special occasion and pass this on to your team. HorecaHub works alongside systems such as Mews, Zenchef or SevenRooms and handles guest communication via phone, email and webchat. A data processing agreement is available via legal.

Yes, HorecaHub can inform guests about accessibility for prams and wheelchairs based on the information you provide. The system supports communication via phone, email and webchat and can do this in multiple languages. HorecaHub remains an additional communication layer alongside your existing hospitality and reservation software.

Yes, HorecaHub can record table preferences such as a terrace seat or a quiet corner and pass these on to your team. HorecaHub supports restaurants, hotels and event venues and works alongside existing solutions such as TheFork, Tableo or Guestplan. The system does not replace reservation or POS software.

Yes, HorecaHub can be used alongside SevenRooms for communication via phone, email and webchat. SevenRooms remains the reservation or guest management system, while HorecaHub handles guest questions and passes relevant information to your team. HorecaHub also supports communication in multiple languages.

Yes, HorecaHub can work alongside TheFork for guest communication via phone, email and webchat. TheFork remains responsible for reservations, while HorecaHub helps answer guest questions and passes information to your team. HorecaHub does not replace a reservation system.

Yes, HorecaHub can be used alongside Tableo as an additional communication layer for your restaurant. Tableo remains the reservation system, while HorecaHub handles guest conversations via phone, email and webchat. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can be used alongside Nostium for guest communication by phone, email and webchat. Nostium remains the operational system within your hospitality business, while HorecaHub handles guest questions and passes information to your team. HorecaHub does not replace your existing hospitality software.

Yes, HorecaHub can be used alongside Lightspeed in restaurants, cafés and other hospitality businesses. Lightspeed remains your POS system, while HorecaHub manages guest communication by phone, email and webchat. HorecaHub is therefore not a replacement for your POS software.

Yes, HorecaHub can run alongside Untill as the communication layer for your hospitality business. Untill remains responsible for POS processes, while HorecaHub handles guest enquiries by phone, email and webchat. HorecaHub supports different types of hospitality businesses.

Yes, HorecaHub can be used alongside MplusKASSA for guest communication. MplusKASSA remains your POS system, while HorecaHub manages incoming calls and messages by phone, email and webchat. HorecaHub complements your existing hospitality software rather than replacing it.

Yes, HorecaHub can manage communication with hotel guests while your hotel continues using Mews as its PMS. HorecaHub handles questions by phone, email and webchat and can pass relevant information to your team. HorecaHub also supports multilingual communication.

Yes, HorecaHub can also be used if your hospitality business works with a manual diary or Excel overview. HorecaHub manages communication by phone, email and webchat and can pass reservation information to your team. A direct software integration is therefore not always required.

HorecaHub works alongside OpenTable and Deliverect as a central communication layer for your hospitality business. OpenTable and Deliverect continue handling their own processes, while HorecaHub manages guest enquiries via phone, email and webchat. HorecaHub does not replace these systems.

Yes, HorecaHub can also be used in a lunch café without a reservation system. HorecaHub handles communication via phone, email and webchat, and can route information to your team for manual follow-up. If needed, HorecaHub can later continue working alongside a reservation system.

HorecaHub protects data connected to hospitality software through hosting in the EU or EEA, AES-256 encryption at rest, and TLS 1.2 or higher during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. More information is available at legal.

Yes, HorecaHub can process reservation information through phone, email and webchat while connecting with systems such as Zenchef, Guestplan or OpenTable to help keep availability consistent. HorecaHub does not replace your reservation system, but works as an additional communication layer alongside your existing processes.

HorecaHub can receive reservation change requests through phone, email and webchat and pass them into your existing reservation process. HorecaHub works alongside systems such as TheFork, SevenRooms or Tableo and does not take over the role of your reservation system.

Yes, HorecaHub can receive reservation cancellations through phone, email and webchat and connect them to your existing reservation workflow. HorecaHub supports communication around cancellations alongside systems such as Zenchef, Guestplan and OpenTable.

Yes, HorecaHub can inform guests about waiting lists via phone, email and webchat when there is no immediate availability. HorecaHub works alongside your reservation system and supports communication alongside platforms such as SevenRooms or TheFork.

HorecaHub can inform guests about your deposit or prepayment policy for reservations via phone, email and webchat. HorecaHub does not replace your reservation or payment system, but supports communication alongside your existing processes and software.

Yes, HorecaHub can communicate your no-show policy via phone, email and webchat so guests receive clear information in advance. HorecaHub works as a communication layer alongside your reservation system and fits into your existing booking rules.

Yes, HorecaHub can collect reservation requests via phone, email and webchat so your team can review or confirm them later. HorecaHub supports your existing reservation process and does not replace systems such as OpenTable or SevenRooms.

Yes, HorecaHub handles communication via phone, email and webchat within one additional communication layer for your hospitality business. HorecaHub works alongside existing reservation systems such as Zenchef, TheFork or Guestplan without replacing them.

HorecaHub can handle reservation enquiries for different hospitality areas via phone, email and webchat within one communication layer. HorecaHub works alongside systems such as Mews and supports communication without replacing your existing software.

Yes, HorecaHub processes reservation information within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during data transfer. HorecaHub does not train AI models on customer data, uses LLM subprocessors with zero-data-retention, and provides a data processing agreement via legal.

Yes, HorecaHub can record and pass on dietary requirements such as gluten-free, halal or lactose-free for reservations via phone, email and webchat. HorecaHub works as a communication layer alongside systems such as Zenchef, OpenTable or Guestplan and does not replace your reservation system. Guests can also share their requirements in multiple languages.

HorecaHub can receive and forward requests for high chairs to your restaurant, hotel or lunchroom via phone, email and webchat. HorecaHub complements existing reservation systems such as TheFork, SevenRooms or Tableo and helps your team receive practical guest information in one central place.

Yes, HorecaHub can inform guests about your rules regarding pets on the terrace, in the restaurant or in the hotel. HorecaHub handles this communication via phone, email and webchat and can also assist guests in multiple languages.

Yes, HorecaHub can collect and pass on multiple special guest requests within a single reservation, such as allergies, high chairs and table preferences. HorecaHub works alongside systems such as Guestplan, OpenTable or Mews and supports communication via phone, email and webchat.

HorecaHub can handle requests from guests with reduced mobility and share relevant information with your team during the reservation process. HorecaHub supports communication via phone, email and webchat and can work alongside reservation systems such as Zenchef, SevenRooms or TheFork.

Yes, HorecaHub can record and pass on table requests for business dinners, birthdays and other occasions to your team. HorecaHub works as an additional communication layer alongside your existing reservation system and supports guest contact via phone, email and webchat.

HorecaHub processes special guest requests and dietary information in a secure environment with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ in transit. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. More information is available at legal.

Yes, HorecaHub can handle special reservation requests about allergies, high chairs, accessibility or table preferences outside opening hours via phone, email and webchat. HorecaHub works alongside existing systems such as OpenTable, Mews or Guestplan and does not replace them. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

Yes, HorecaHub works alongside Zenchef as an additional communication layer for phone, email and webchat without replacing your reservation system. HorecaHub helps guests with questions and reservation requests while Zenchef continues to manage reservations. Data is processed through hosting within the EU/EEA with AES-256 encryption and TLS 1.2+.

Yes, HorecaHub can work alongside Guestplan and a separate POS system as a communication layer for guest contact. HorecaHub does not replace your reservation system or till system, but supports communication via phone, email and webchat. Systems such as Guestplan, Lightspeed, Untill or CCV continue to handle their own functions.

Yes, HorecaHub can process reservation information from phone, email and webchat alongside OpenTable as your existing reservation system. OpenTable remains responsible for reservation management, while HorecaHub supports communication with guests. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can be used alongside Lightspeed and Deliverect in restaurants handling takeaway, delivery and regular guest communication. HorecaHub manages communication via phone, email and webchat without replacing POS systems or delivery software. Lightspeed and Deliverect remain leading within their own processes.

Yes, HorecaHub can support hotel guests via phone, email and webchat while Mews continues to operate as the PMS. HorecaHub complements existing hotel software and does not replace PMS functionality. For data processing, HorecaHub uses hosting within the EU/EEA and zero-data-retention with LLM subprocessors.

Yes, HorecaHub can be used alongside Untill in cafés and lunchrooms as an additional communication layer for guest contact. Untill remains the POS system, while HorecaHub handles questions and requests via phone, email and webchat. HorecaHub supports communication in multiple languages.

Yes, HorecaHub works alongside TheFork and supports guest communication via phone, email and webchat. TheFork remains responsible for reservation management, while HorecaHub helps with questions, reservation requests and general information. HorecaHub therefore complements existing hospitality software.

Yes, HorecaHub can be used alongside MplusKASSA without replacing your POS system. HorecaHub handles communication via phone, email and webchat and complements your existing hospitality software. For terms and data processing agreements, please visit legal.

HorecaHub can be used across multiple venues that work with different reservation systems such as Tableo and Guestplan. HorecaHub acts as a central communication layer for phone, email and webchat, while each system continues operating locally. This makes it suitable for restaurants, hotels and hospitality groups using different software.

Yes, HorecaHub can handle calls and messages via phone, email and webchat even without a direct software integration. HorecaHub works as an additional communication layer and does not require you to replace your reservation system or POS. This can be used by leisure businesses, restaurants and event venues.

Yes, HorecaHub can operate alongside CCV and your existing reservation system as a communication layer for guest contact. HorecaHub processes enquiries via phone, email and webchat, while CCV and your reservation software continue performing their own functions. Data is encrypted at rest using AES-256 and transmitted via TLS 1.2+.

Yes, HorecaHub can collect reservation requests via phone, email and webchat even if you are not yet using a system such as Zenchef or SevenRooms. HorecaHub is an additional communication layer and can therefore be used before you choose a reservation system. For information about plans, please visit pricing.

Yes, HorecaHub can record birthdays, anniversaries and other special occasions during conversations via phone, email and webchat. HorecaHub passes this information on to your team or to your existing reservation system such as Zenchef, OpenTable or SevenRooms, without replacing your current process.

HorecaHub can inform guests about wheelchair accessibility and register these requests with a reservation. HorecaHub works alongside systems such as Guestplan, TheFork or Tableo and can answer questions via phone, email and webchat in multiple languages.

Yes, HorecaHub can record table preferences such as a quiet area, terrace seating or a table by the window as part of a reservation. HorecaHub works alongside your existing reservation system and can pass these preferences to platforms such as Zenchef, OpenTable or SevenRooms.

Yes, HorecaHub can answer questions about pet policies for restaurants, hotels or outdoor terraces. HorecaHub handles this communication through phone, email and webchat, and supports multiple languages for international guests.

HorecaHub can record allergy information shared by phone and pass it on to your team or reservation system. HorecaHub uses security measures such as AES-256 encryption at rest and TLS 1.2+ in transit, and does not train AI models on customer data.

Yes, HorecaHub can add requests for prams, extra space or specific seating arrangements to a reservation. HorecaHub works as a communication layer alongside systems such as TheFork, Guestplan or Tableo and does not replace this software.

Yes, HorecaHub can answer special guest questions about dietary requirements, accessibility, pets or table preferences in multiple languages. HorecaHub manages this communication through phone, email and webchat for restaurants, hotels and leisure businesses.

HorecaHub processes sensitive reservation notes such as allergies through secure infrastructure within the EU/EEA. HorecaHub uses AES-256 encryption at rest, TLS 1.2+ in transit, and works with LLM subprocessors based on zero-data-retention; more information is available at legal.

Yes, HorecaHub can inform guests by phone, email and webchat about available times based on your reservation system. HorecaHub does not replace systems such as Zenchef, SevenRooms or OpenTable, but works as an additional communication layer. This helps guests get answers faster without your team handling every request manually.

HorecaHub can collect enquiries for larger groups by phone, email and webchat and pass them on according to your existing workflow. The system can register details such as group size, preferred times and additional questions. HorecaHub remains a communication layer alongside your current reservation or planning system.

Yes, HorecaHub can suggest alternative reservation times to guests by phone, email and webchat when a preferred slot is unavailable. It works alongside systems such as Guestplan, TheFork or Tableo. This allows booking enquiries to continue without your team needing to take over every conversation immediately.

HorecaHub can handle reservation enquiries for different service periods such as lunch and dinner by phone, email and webchat. It works alongside your existing reservation system and follows the availability and rules you use. This gives guests clear information about available booking slots.

Yes, HorecaHub can assist guests in multiple languages by phone, email and webchat with reservation enquiries. This is useful for restaurants, hotels and leisure businesses with international visitors. HorecaHub remains an additional communication layer alongside systems such as Mews, OpenTable or Zenchef.

HorecaHub can handle reservation enquiries for multiple locations by phone, email and webchat and direct them to the correct venue. This also works when locations use different systems such as SevenRooms, Guestplan or TheFork. HorecaHub acts as a central communication layer in this setup.

Yes, HorecaHub can explain your rules for group sizes and table capacity via phone, email and webchat. The information is aligned with your existing reservation process and any connected systems, so guests receive clear expectations in advance about available tables and group bookings.

Yes, HorecaHub processes reservation information through secure infrastructure with hosting in the EU or EEA, AES-256 encryption at rest and TLS 1.2 or higher during transmission. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. A data processing agreement is available via legal.

HorecaHub can handle reservation enquiries across phone, email and webchat from one communication layer. It works alongside reservation systems such as OpenTable, Zenchef or Tableo rather than replacing them. This allows guests to receive the same availability information across multiple channels.

Yes, HorecaHub can share practical information about parking, accessibility or opening hours alongside reservation enquiries via phone, email and webchat. This helps restaurants, hotels and event venues handle common questions centrally. HorecaHub remains an additional communication layer alongside your existing systems.

Yes, HorecaHub can transfer reservation conversations via phone, email and webchat to your team when human follow-up is needed. This can be useful for complex group requests or exceptions within your reservation policy. HorecaHub supports your existing processes and does not replace your reservation system or POS.

Yes, HorecaHub can be used alongside SevenRooms to handle guest enquiries via phone, email and webchat. SevenRooms remains the reservation system, while HorecaHub supports the communication around it. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can operate alongside CCV as an additional communication layer for phone, email and webchat. CCV remains the POS system for payments and transactions, while HorecaHub helps with guest communication and frequently asked questions.

HorecaHub does not replace TheFork, but complements it by handling conversations via phone, email and webchat. TheFork remains responsible for reservations, while HorecaHub can inform guests about availability, opening hours and practical questions.

Yes, HorecaHub can be used alongside Deliverect to handle questions about takeaway and delivery orders via phone, email and webchat. Deliverect remains responsible for order flows and integrations with delivery platforms.

Yes, HorecaHub can be used alongside different POS systems such as Lightspeed and CCV. Those systems continue to handle the checkout and payments, while HorecaHub supports communication with guests via phone, email and webchat.

HorecaHub processes data through hosting within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not train AI models on customer data and uses LLM subprocessors with zero-data-retention. More information is available at legal.

Yes, HorecaHub can also be used without a digital reservation system. HorecaHub handles communication via phone, email and webchat as an additional communication layer, while you continue using your existing way of working and till system.

Yes, HorecaHub can record dietary requirements such as vegan, halal or gluten-free during conversations via phone, email and webchat and pass this information to your team or reservation system. HorecaHub works alongside systems such as Zenchef, Guestplan or OpenTable and does not replace them. Data is processed within the EU/EEA with encryption and a data processing agreement via legal.

HorecaHub can record during a reservation that a high chair is required and pass this information to your team or existing reservation system. HorecaHub supports communication via phone, email and webchat and works alongside solutions such as TheFork, SevenRooms or Tableo. This keeps special guest requests centrally recorded without replacing your current way of working.

Yes, HorecaHub can inform guests by phone, email and webchat about your pet policies, including whether dogs are allowed on the terrace or inside your venue. HorecaHub uses the information and house rules you provide yourself. The system works alongside existing hospitality solutions such as Guestplan, Zenchef or Mews.

Yes, HorecaHub can add reservation notes for guests with limited mobility so your team can take this into account when welcoming guests or assigning tables. HorecaHub handles these requests through phone, email and webchat and can pass them to systems such as OpenTable or SevenRooms. Data is securely stored within the EU/EEA.

HorecaHub can record table preferences such as window seating or a place on the terrace and pass them to your team or reservation system. HorecaHub does not manage table layouts itself but supports the communication around them. It works alongside existing solutions such as Zenchef, Tableo or Guestplan.

Yes, HorecaHub can record special notes such as a guest bringing a birthday cake or another surprise as part of a reservation. This information can be collected through phone, email or webchat and shared with your team or connected software. HorecaHub is an additional communication layer and does not replace your reservation system or POS.

Yes, HorecaHub can inform guests about the accessibility of toilets, entrances and other practical facilities based on the information you provide. HorecaHub supports communication in multiple languages through phone, email and webchat. The system works alongside existing hospitality solutions such as Mews or OpenTable.

HorecaHub can collect multiple special requests within a single reservation, such as allergies, high chairs, table preferences or accessibility requests. This information is processed through phone, email and webchat and can be passed to systems such as Guestplan, SevenRooms or TheFork. HorecaHub processes data within the EU/EEA using TLS 1.2+ and AES-256 encryption.

Yes, HorecaHub can handle reservation requests via phone, email and webchat alongside systems such as Zenchef, Guestplan or OpenTable to help prevent double bookings. HorecaHub does not replace your reservation system, but works as an additional communication layer. Availability and booking rules remain managed in your existing software.

HorecaHub can inform guests that a time slot is fully booked and collect waiting list requests through phone, email and webchat. The information can be passed to your existing reservation system such as SevenRooms, Tableo or TheFork. HorecaHub remains an additional communication layer alongside your current software.

Yes, HorecaHub can process reservation change requests through phone, email and webchat and pass them into your existing workflow. HorecaHub works alongside reservation systems such as Guestplan, Zenchef or OpenTable and does not replace them. Your availability and table allocation remain managed in your own system.

Yes, HorecaHub can accept cancellations via phone, email and webchat, including outside opening hours. The information is processed within your existing reservation workflow using systems such as SevenRooms, TheFork or Tableo. HorecaHub acts as an additional communication layer rather than replacing your reservation software.

Yes, HorecaHub can inform guests by phone, email and webchat about your policies for deposits or prepayments on reservations. HorecaHub follows your existing reservation process and works alongside systems such as Zenchef, OpenTable or Guestplan. For legal documents, you can refer guests to legal.

HorecaHub can inform guests about your no-show policy during conversations by phone, email and webchat. HorecaHub complements existing reservation systems such as TheFork, SevenRooms or Tableo and does not manage the policy independently. For formal terms and conditions, you can refer guests to legal.

Yes, HorecaHub can collect group booking requests and communicate that a group may be split across multiple tables in line with your restaurant policy. HorecaHub works together with your existing reservation system such as Zenchef, Guestplan or OpenTable. Final table allocation remains managed in your own software or process.

Yes, HorecaHub can handle enquiries for private dining rooms or event spaces by phone, email and webchat and communicate available options based on your existing systems. HorecaHub works alongside software such as SevenRooms, Mews or Tableo rather than replacing it. This is suitable for restaurants, hotels and event venues.

HorecaHub can centrally handle reservation requests from phone, email and webchat within your existing reservation process. Combined with systems such as Guestplan, Zenchef or OpenTable, this helps keep availability consistent. HorecaHub remains an additional communication layer alongside your current software.

Yes, HorecaHub can support communication around changes or cancellations by phone, email and webchat within your existing workflow. HorecaHub works alongside reservation systems such as TheFork, SevenRooms or Tableo. Your reservation management continues to take place in your current system.

Yes, HorecaHub can process booking requests for different group sizes across phone, email and webchat. HorecaHub works with your existing booking rules and integrates alongside systems such as Zenchef, Guestplan or OpenTable without replacing them. This helps hospitality businesses manage requests centrally.

HorecaHub handles booking communication via phone, email and webchat with hosting within the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub can forward booking requests from phone, email and webchat to Zenchef as an additional communication layer. Zenchef remains your existing booking system while HorecaHub manages guest communication in multiple languages. Data is processed through hosting within the EU/EEA with AES-256 encryption at rest and TLS 1.2+ in transit.

Yes, HorecaHub can operate alongside Nostium to handle guest enquiries via phone, email and webchat. Nostium remains your existing system, while HorecaHub adds an extra communication layer for hospitality businesses. HorecaHub does not use customer data to train AI models.

Yes, HorecaHub can collect booking requests via phone, email and webchat, after which your team can manually process them in Tableo. Tableo remains your booking system, while HorecaHub supports communication with guests only. HorecaHub can also assist guests in multiple languages.

HorecaHub can manage guest enquiries and booking requests while OpenTable remains the existing booking system for your hotel restaurant. This allows you to combine communication via phone, email and webchat with your current reservation process. HorecaHub hosts data within the EU/EEA and offers a data processing agreement via legal.

Yes, HorecaHub can be used alongside SevenRooms for guest communication across a restaurant group. SevenRooms remains your reservation system, while HorecaHub handles enquiries by phone, email and webchat for multiple locations. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention.

Yes, HorecaHub can handle phone calls, emails and webchat messages while Lightspeed remains your existing POS system. HorecaHub does not replace your till or POS setup and works as an additional communication layer for your hospitality business. More information about terms can be found at legal.

Yes, HorecaHub can manage delivery and collection enquiries while Deliverect continues to handle your existing order flows. HorecaHub supports communication via phone, email and webchat without replacing your operational systems. HorecaHub can also assist guests in multiple languages.

Yes, HorecaHub can operate alongside Mews to handle communication with hotel guests by phone, email and webchat. Mews remains your existing hotel management system, while HorecaHub adds an AI communication layer on top. Data is secured with AES-256 encryption at rest and TLS 1.2+ in transit.

Yes, HorecaHub can also be used without any integration to manage guest enquiries and reservation requests by phone, email and webchat. Your team can then process the information manually within your existing workflows or systems. HorecaHub remains an additional communication layer rather than a replacement for reservation software or POS systems.

HorecaHub can manage guest communication while CCV remains your POS system and Guestplan continues as your reservation platform. This allows you to keep your existing processes in place while adding an extra communication layer through phone, email and webchat. HorecaHub supports multiple languages for communication with international guests.

Yes, HorecaHub can manage guest emails while OpenTable and Lightspeed continue to run your existing reservation and POS systems. HorecaHub works alongside these systems rather than replacing them. A data processing agreement and terms are available via legal.

Yes, HorecaHub can operate alongside systems such as Mews, CCV and Deliverect within a single event venue. HorecaHub handles communication by phone, email and webchat while your existing software continues to manage operational processes. Data breach notifications follow a mandatory reporting period within 72 hours.

Yes. HorecaHub is used by restaurants, hotels, cafés, leisure businesses and event venues. The knowledge base differs by business type: a hotel receives questions about check-in and rooms, while a beach club gets questions about weather, terrace seating and groups. The channels and workflow stay the same.

For hotels, HorecaHub handles the questions that constantly interrupt reception staff: availability, rates, check-in and check-out, parking, breakfast, pets and late arrivals. Direct booking enquiries are fully collected and forwarded or logged in the connected system. This allows reception staff to focus on the guests standing at the desk.

Cafés and bars mainly receive short questions: is the terrace open, can we come with a group of eight, what time do you close and is there live music. HorecaHub answers these via phone, email and chat, even when staff are too busy behind the bar to respond. Group bookings and private hire enquiries are passed to the team with all details included.

Yes. Event venues receive enquiries that require a lot of information gathering: date, guest numbers, room setup, catering, technical requirements and budget. HorecaHub collects these details during the first conversation and passes the enquiry to sales in full, helping proposals go out faster.

Yes. Leisure businesses and attractions mostly receive questions about opening hours, weather, pricing, groups, accessibility and parking, often concentrated on busy weather-dependent days. HorecaHub handles these peaks through phone, email and chat and forwards booking and group enquiries to the team.

Yes. HorecaHub allows each location to keep its own knowledge base, opening hours and phone number, while keeping the same workflows and response quality across every site. Conversations can be reviewed per location, so guests receive the same level of availability wherever they contact you.

Yes. These hospitality businesses often receive large volumes of short order and enquiry calls during fixed lunch peaks. HorecaHub handles phone, email and chat exactly at those moments and forwards orders and catering requests with the full details, so food preparation is not interrupted by incoming calls.

Yes, HorecaHub can handle phone calls for a fine dining restaurant through phone, email and webchat without replacing your reservation system. HorecaHub works alongside systems such as Zenchef, OpenTable or SevenRooms by answering guest questions and forwarding reservation requests. Guests can also be assisted in multiple languages.

HorecaHub helps a bistro by handling incoming questions through phone, email and webchat during busy service evenings. The system works alongside existing reservation platforms such as Guestplan, TheFork or Tableo. This keeps your team available for guests on the floor.

Yes, HorecaHub works alongside OpenTable and does not replace your reservation system. HorecaHub handles communication through phone, email and webchat and can inform guests about opening hours, availability and practical questions. Your existing OpenTable workflow remains unchanged.

Yes, HorecaHub can support a pizzeria by handling phone calls, emails and webchat messages alongside your existing systems. HorecaHub does not replace POS systems such as Lightspeed, Untill or MplusKASSA, but works as an additional communication layer. This helps with answering recurring guest questions.

Yes, HorecaHub can assist guests of a sushi restaurant in multiple languages through phone, email and webchat. This is useful for restaurants with international visitors or tourist locations. HorecaHub remains an additional communication layer alongside systems such as Zenchef or TheFork.

HorecaHub supports a steakhouse without a dedicated host by handling guest communication via phone, email and webchat. The system can answer practical questions and process booking requests alongside existing tools such as SevenRooms or Guestplan. This allows your staff to focus on service in the restaurant.

Yes, HorecaHub can be used by restaurants with a changing menu and can share up-to-date information via phone, email and webchat. Your team decides which information is available to guests. HorecaHub works alongside your existing reservation or POS systems rather than replacing them.

Yes, HorecaHub can handle guest questions about allergens, vegetarian options or dietary requirements via phone, email and webchat based on the information you provide. HorecaHub supports your communication process without replacing your existing systems. This works for different restaurant concepts, from bistros to family restaurants. The AI passes on what the venue itself has supplied about dishes and ingredients, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

HorecaHub helps a family restaurant by automatically handling frequently asked questions via phone, email and webchat. This includes questions about opening hours, high chairs or reservations alongside systems such as Tableo or OpenTable. HorecaHub acts as an additional communication layer for your restaurant.

Yes, HorecaHub can be used alongside POS systems such as Lightspeed or Untill without replacing them. HorecaHub focuses on communication via phone, email and webchat and works alongside your existing hospitality setup. This makes it suitable for a wide range of restaurant types.

Yes, HorecaHub processes restaurant communications with hosting in the EU/EEA, AES-256 encryption at rest and TLS 1.2+ during transmission. Customer data is not used to train AI models, and LLM subprocessors operate with zero-data-retention. A data processing agreement is available via legal.

Yes, HorecaHub handles reservation enquiries by phone, email and webchat without replacing your booking system. It works alongside platforms such as Zenchef, Guestplan, SevenRooms or TheFork. HorecaHub acts as a communication layer for your restaurant, helping you manage guest contact across multiple channels.

Yes, HorecaHub can automatically handle phone calls for your café during busy drinks hours, so guests still receive answers while your team stays focused on the floor. HorecaHub works as an additional communication layer alongside your existing systems and can answer questions via phone, email and webchat. Guests can also be helped in multiple languages.

HorecaHub can handle and forward group booking enquiries for drinks, birthdays and other gatherings via phone, email and webchat to your team. The system does not replace reservation platforms such as Zenchef, Guestplan or OpenTable, but complements them with automated communication for your hospitality business.

Yes, HorecaHub can automatically answer common questions about outdoor seating, opening hours, accessibility and house rules via phone, email and webchat. This means your team spends less time repeating the same information manually during busy periods in your café or lunchroom.

Yes, HorecaHub supports coffee shops and lunchrooms that receive many questions about takeaway, to-go products and opening hours via phone, email and webchat. HorecaHub works alongside existing hospitality systems such as Lightspeed, Untill, MplusKASSA or Deliverect and does not replace your POS system.

Yes, HorecaHub can assist guests in multiple languages via phone, email and webchat for bars, cafés and lunchrooms. This helps with questions from international guests without requiring your team to speak every language themselves.

Yes, HorecaHub can answer incoming phone calls when your team is busy on the terrace or behind the bar. This helps guests get assistance without staff constantly needing to interrupt service on the floor.

HorecaHub works alongside your existing reservation system and handles or supports guest communication via phone, email and webchat. Systems such as TheFork, SevenRooms, Zenchef and Guestplan continue managing your reservations as usual.

Yes, HorecaHub is suitable for cafés, bars and coffee shops without a dedicated reception or phone team because calls and messages can be handled automatically. This helps you stay reachable for guests without assigning extra staff to answer the phone. HorecaHub supports communication through phone, email and webchat as an additional AI layer alongside your existing hospitality setup.

Yes, HorecaHub can automatically answer questions about takeaway, to-go orders, opening hours and available products through phone, email and webchat. The system works alongside your existing hospitality environment and does not replace your POS or ordering platform. This allows guests to receive quick answers even outside busy service moments.

HorecaHub processes guest communication through secure infrastructure within the EU/EEA using AES-256 encryption at rest and TLS 1.2+ during transmission. HorecaHub does not use customer data to train AI models and works with LLM subprocessors based on zero-data-retention. This applies to communication via phone, email and webchat.

Yes, HorecaHub can use separate opening hours, menus and practical information for each location within one central environment. This ensures guests always receive location-specific answers through phone, email and webchat. HorecaHub remains an additional communication layer alongside systems such as Zenchef, Guestplan or OpenTable.

HorecaHub uses a central knowledge base where shared information for all locations is combined with exceptions for each individual venue. This allows hospitality groups to manage processes centrally while guests still receive accurate location-specific information through phone, email and webchat. HorecaHub does not replace your reservation or POS system.

Yes, HorecaHub can be configured and rolled out to multiple locations at the same time through one central approach. Differences between locations, such as opening hours, contact details and workflows, can still be managed separately. HorecaHub works alongside existing systems such as SevenRooms, Mews or Lightspeed.

Yes, HorecaHub supports central management while allowing each franchise location to maintain its own information. Restaurant groups can manage shared guidelines while individual venues keep details such as opening hours or FAQs up to date. HorecaHub handles communication via phone, email and webchat.

Yes, HorecaHub can show communication data per venue so restaurant groups can monitor activity by location. This makes it clear which questions come in via phone, email and webchat for each restaurant. HorecaHub works alongside existing reservation and POS systems.