AI Email Agent: smarter preparation
The agent reads the request, checks the date, time and available information, then prepares a reply or booking option for your team.
Official Zenchef partner
Complete support for Zenchef customersAI for every guest interaction
HorecaHub is the official AI communication partner for Zenchef customers. Email, phone, website chat and WhatsApp work from one knowledge base around your bookings, while Zenchef remains your reservation system.
Automate communication around bookings across email, phone, chat and WhatsApp. HorecaHub handles about 80% independently; the remaining 20% deliberately goes to a team member.
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Microsoft for Startups · Innovation grant awarded · EU/EEA hosting
E-mail
Telefoon
Webchat
WhatsApp
One layer around Zenchef
Four channels working together
The same opening hours, packages and booking rules power every channel. Guests receive a consistent answer however they contact you.
A warm AI voice: always available
A natural voice answers, gathers the booking details and prepares the booking or group request. For special requests, your team receives a summary by email.
AI Chat Assistant: instant answers
Chat instantly helps with menus, opening hours, packages, rooms, parking and changes. Group and wedding requests are carefully qualified and sent to your team.
WhatsApp AI Agent: right in their pocket
Guests get immediate answers about availability, packages, rooms, parking and changes. The AI collects group and wedding requests and sends them to your team with context.
What the partnership delivers
Zenchef remains the foundation
HorecaHub adds a communication layer around Zenchef. Your reservation system is not replaced.
Available 24/7
Routine questions receive an immediate answer by phone, email, chat and WhatsApp, even outside service hours.
Group requests prepared
The AI collects the key details. Group requests deliberately go to a team member with context.
Booking context together
Date, time, guest count and details are structured and ready for further processing.
What is automated and what stays personal?
| Situation | HorecaHub | Team member |
|---|---|---|
| Routine booking question | Answers and gathers details | Only for exceptions |
| Group or wedding | Collects wishes and contact details | Handles the personal follow-up |
| Medically stated allergy | Never gives a safety guarantee | Takes over immediately |
| Complaint or special request | Summarises the context | Decides the right response |
Verifiable trust
Built for serious guest communication
- Participant in Microsoft for Startups
- RVO innovation grant awarded
- Nominated for the Horecava Innovation Awards
- Dutch company with EU/EEA hosting
- AES-256 at rest and TLS 1.2+ in transit
- No training on customer data; LLM subprocessors use zero-data retention
Trusted in practice
These quotes come from existing HorecaHub customer stories. They make no claim about the customer’s reservation system.
“Great system! It takes a huge amount of work off our sales and reservations team by handling the first line and asking the right questions.”
Remco & Sigrid
Restaurant Abel
“For us AI is not a cold robot. It feels fast, playful, human and in the same tone of voice as our brand, and is never a brake on the experience.”
Hans Plesman
The All Out Amsterdam
Frequently asked questions about Zenchef and HorecaHub
Does HorecaHub replace Zenchef?
No. Zenchef remains the reservation system. HorecaHub is the additional communication layer for phone, email and web chat around the booking.
What does HorecaHub handle automatically?
HorecaHub handles about 80% of incoming questions independently. The remaining 20% deliberately goes to a team member: group requests, special requests and anything better handled personally.
How quickly can the combination go live?
Live from one day. If you have more data or connections to your reservation system or POS, setup may take a little longer.
How does HorecaHub handle allergens?
The AI shares only what the venue supplied about dishes and ingredients and always states that the information comes from the venue. If there is doubt, a medically stated allergy or a request for a guarantee, the conversation goes straight to a team member. The AI never confirms that a dish is safe.
Where is data processed?
HorecaHub uses EU/EEA hosting, AES-256 encryption at rest and TLS 1.2+ in transit. Customer data is not used to train AI models and LLM subprocessors operate with zero-data retention.
Make Zenchef the starting point for every guest interaction
Tell us how calls, email, chat and WhatsApp arrive today. We will show how the combined setup would work for your venue.
Start a free trial