AI Email Agent for hospitality

Your inbox, run by your best teammate

An AI email agent that reads every request, consults your menu and brochures and drafts or sends a tailored reply in your tone, 24/7.

Replies within 30 sec
Group quotes automated
Live from 1 day

bookings@restaurant.com

New email received

Inbox

Lisa Janssen

lisa.j@gmail.com · today 2:32 PM

Group request

Table for 12, Friday evening May 16?

Hi! We'd like to come dine on Friday May 16 around 7 PM with 12 people. Two vegetarians and one gluten-free. Do you have a group menu and what are the prices?

AI email agent by

AIExtracted

Ready for your system

Name

Lisa Janssen

Date & time

waiting…

Guests

waiting…

Dietary

waiting…

Draft reply ready in your inbox or sent automatically, your call.

Award-winning innovation & trusted by

Sound familiar?

What is your inbox really costing you?

Every late reply is a lost booking. The AI agent catches them all, instantly.

Overflowing inbox no one gets to

Clearing 80 emails between services isn't realistic. Requests sit for days.

Slow reply = guest books elsewhere

Groups ask 5 venues at once. The first reply within 30 min wins the booking.

Group requests need detail AND speed

Catering, packages, dietary needs, quotes, 20 minutes per email by hand.

Same questions, every single day

"Are you open on Easter Monday?" "Do you have high chairs?", around 80% is handled automatically, 20% goes to a staff member.

Proven technology

Awarded innovation grants. Trusted by hospitality pioneers.

HorecaHub has been building hospitality-specific AI agents for years. Our email agent runs live at restaurants, hotels and catering companies, processing hundreds of requests daily, while owners focus on guests.

Awarded RVO innovation grant
Live at 50+ hospitality businesses
Nominated Horecava Innovation Awards

What it does

One AI teammate, your inbox under control

Reservations, group requests, dietary questions, packages, all automated and in your style.

Replies to every email 24/7

Instant draft reply or fully autonomous send, you set the policy per request type.

Trained on your menu, brochures & price lists

Packages, hours and group menus from your own documents. On dishes and ingredients the AI passes on what you supplied; in case of doubt or a medical allergy the conversation goes to a staff member.

Group requests with quote in one email

Captures date, headcount, dietary needs and sends the right package with pricing.

Replies in the guest's language

NL, EN, DE, FR, ES, auto-detected and answered in your tone of voice.

GDPR compliant, EU servers

All email data stays inside the EU and is never used to train AI models.

Works with Gmail, Outlook & IMAP

No migration, connects to your existing mailbox via a secure link.

Everything about AI for restaurants

Phone, email and chat in one overview: what the assistant handles and when a team member takes over.

See AI for restaurants

80%

questions automatic, 20% to a staff member

40+

hours saved per month

24/7

available for your guests

1000+

conversations per month

What our customers say

Remco & Sigrid

Restaurant Abel

Book a demo

"Great system! It takes a lot of work off our sales and reservations department by answering first-line queries and asking questions so that we immediately know what a request is about in the second line and have the information readily available."

Quick chat?

AI powered chat by HorecaHub

Give it a try? See it for yourself, free.

Frequently asked questions

How smart is the AI Manager really?

The AI Manager is trained on your venue: menu, opening hours, house rules and tone of voice. HorecaHub handles around 80% of incoming questions on its own. The remaining 20% goes to a staff member by design: group enquiries, special requests and anything where personal contact works better. On dishes and ingredients the AI passes on what the venue itself has supplied, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.

Which channels does HorecaHub support?

One AI Manager runs across all your channels at once: phone, WhatsApp, email and the chat on your website. Every conversation lands in one unified inbox.

Can the AI process reservations, changes and cancellations?

Yes. We integrate directly with Formitable, Resengo, TheFork, Zenchef and more. The AI books, edits and cancels reservations live in your system, including confirmations and reminders.

What if the AI doesn't know something or the guest wants a human?

Then the AI hands the conversation off to you or your team, with full context attached. You always stay in control and can take over any conversation.

How quickly can I go live?

Live from one day. If you have more data or integrations with your reservation system or POS, setup can take a little longer. You train the AI together with a dedicated onboarding specialist through a simple chat interface, no technical skills required.

What does HorecaHub cost?

You pay one transparent rate per fully handled conversation (ticket). Packages scale with your volume and an annual contract gets you 10% off. See our pricing page for the exact rate.

What about privacy and GDPR?

All conversations are processed GDPR-compliant and stored on European servers. Guest data is never shared with third parties or used to train external models.

Can the AI handle multiple languages?

Yes. The AI Manager automatically detects the guest's language and replies fluently in Dutch, English, German, French, Spanish and more, always in your tone of voice.

What makes HorecaHub different from other AI solutions?

Most providers focus on a single channel: Resengo AI and Emma AI by Trivec mainly offer chatbots, Restoranto specialises in phone calls. HorecaHub is the only all‑in‑one solution that combines phone, webchat, email and WhatsApp in one AI manager. One system, one training, one tone‑of‑voice — across all channels simultaneously.