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Reply to every message, without leaving the bar
An AI that handles webchat, phone and email while you're behind the bar. Opening hours, terrace, allergens, takeaway, reservations and deposits — the AI knows and replies in seconds, trained on your own knowledge base.
- Chat, phone & email
- Reservations & deposits
- Live in 1 day
Hi! Do you still have a table for 4 on Friday around 7:00 PM?
Friday 7:00 PM, table 12 for 4 booked in Resengo. Confirmation sent ✓
Allergy info reservation #4821
Good afternoon, our guest has a nut allergy, can this be passed on?
Re: Allergy info reservation #4821
Noted on reservation #4821. Kitchen has been informed, table will be prepared nut-free. See you Friday!
Can I move my reservation from Saturday to 8:30 PM?
Reservation moved to Saturday 8:30 PM. New confirmation sent via WhatsApp ✓
06-23 45 67 89 · call 1 m 42 s · live transcript active
Reservation 6 people Saturday 8:00 PM confirmed via SMS to caller. Added to floor plan.
Quote business lunch, 18 ppl
Could you send a quote for a lunch on May 14, 18 people?
Re: Quote business lunch, 18 ppl
Quote May 14 (18 ppl, 3-course lunch) attached. Option held until next Friday.
Hi! Do you still have a table for 4 on Friday around 7:00 PM?
Friday 7:00 PM, table 12 for 4 booked in Resengo. Confirmation sent ✓
Allergy info reservation #4821
Good afternoon, our guest has a nut allergy, can this be passed on?
Re: Allergy info reservation #4821
Noted on reservation #4821. Kitchen has been informed, table will be prepared nut-free. See you Friday!
Can I move my reservation from Saturday to 8:30 PM?
Reservation moved to Saturday 8:30 PM. New confirmation sent via WhatsApp ✓
06-23 45 67 89 · call 1 m 42 s · live transcript active
Reservation 6 people Saturday 8:00 PM confirmed via SMS to caller. Added to floor plan.
Quote business lunch, 18 ppl
Could you send a quote for a lunch on May 14, 18 people?
Re: Quote business lunch, 18 ppl
Quote May 14 (18 ppl, 3-course lunch) attached. Option held until next Friday.
Award-winning innovation & trusted by
Sound familiar?
Small team, lots of quick questions — this is where AI wins most.
Cafés run leaner staffing than restaurants. Every minute on the phone = less time for guests at the bar.
The phone rings during the rush
"Are you open?" "Can I book the terrace?" — and 4 guests are waiting for their cappuccino behind you.
Webchat on your site goes unanswered
Guests on your site ask "do you have gluten-free?" or "can I book for 6?". Answer hours later = guest is elsewhere.
Hours change every season
Summer terrace, public holiday, staff schedule – guests don't know and call. Same question twenty times a day.
Group & catering enquiries scattered
Office of 12 at noon, coffee catering for an event – all emails that need a fast quote.
Proven technology
Awarded innovation grants. Trusted by hospitality pioneers.
HorecaHub is built for hospitality — cafés and coffee bars included. The AI works alongside you while you pull espressos, replying in your tone on webchat, phone and email.
- Awarded RVO innovation grant
- Live at 50+ hospitality businesses
- Nominated Horecava Innovation Awards
What it does
Fast answers exactly where your guests are
Webchat, phone and email — all answered by one AI in your voice, trained on your own knowledge base.
AI Chat on your website
Answers webchat questions within seconds, even when the bar is packed.
AI Phone answers calls
Picks up the phone during the rush, answers hours and processes reservations.
AI Email for groups & catering
Processes group requests and catering emails with time, headcount and dietary needs.
Own knowledge base: menu & allergens
Trained on your menu, allergens and seasonal offering — replies exactly to your bar's reality.
Reservations & holds on option
Books reservations, holds groups on option and processes changes or cancellations automatically.
Deposits handled automatically
Requests and processes deposits for groups and catering — prevents no-shows without manual work.
Opening hours & terrace up-to-date
Update once per season in your knowledge base, the AI uses it across all three channels.
Live in 1 day
Upload menu and info to your knowledge base, we configure the three channels — same-day live.
GDPR compliant, EU servers
All conversation data stays in the EU and is not shared with third parties.
More on AI for cafés
automate your support
hours saved per month
available for your guests
conversations per month
What our customers say
Remco & Sigrid
Restaurant Abel
"Great system! It takes a lot of work off our sales and reservations department by answering first-line queries and asking questions so that we immediately know what a request is about in the second line and have the information readily available."
