AI Webchat Agent for hospitality

    Your best customer service agent, 24/7 on your site

    An AI webchat agent that takes reservations, captures group requests and answers every guest question, trained on your menu, brochures and services.

    • 24/7 reservations
    • Group requests automated
    • Live from 1 day
    S
    Sofie · HorecaHub AI
    Online · replies instantly
    secure
    Type your message…
    AI powered chat byHorecaHub
    AILead intake

    Captured live

    Name
    waiting…
    Phone
    waiting…
    Date & time
    waiting…
    Guests
    waiting…
    Sent to your reservation system & email instantly.

    Award-winning innovation & trusted by

    Kameryck
    De Eetvilla
    Abel
    The All Out Amsterdam
    Tasman
    Horecava
    Homies
    De Hiro
    Duikenburg
    Abel Trouwen
    Chapeau Magazine
    Quote
    HotelloTOP
    Stadsbrouwerij Maastricht
    Het Schip
    BWO Horeca Groep
    Pacific
    Polly Goudvisch
    De Belhamel Amsterdam
    Brasserie De Schie
    Yangon Delight
    Storm Aquapark
    Amsterdam Boat Trips
    Café Polly Maggoo
    Het Ketelhuis Pannenkoekfabrique
    Papa Jim Sports Bar
    Dutch Pub Bakker Tilburg
    Bar Botanique

    Sound familiar?

    What's really costing you revenue?

    Every missed question is a missed reservation. An AI chatbot catches them all.

    Lost reservations after closing

    Guests look in the evening, on weekends or outside hours, if you don't reply, the place next door does.

    Group requests get lost in the inbox

    Quotes for 8, 12 or 30 people need speed. One day late = request gone.

    Staff drowning in repetitive questions

    "Do you have vegan?" "Open until?" "Can I move my table?", around 80% is handled automatically, 20% goes to a staff member.

    First impression = slow reply

    Guests decide within 5 minutes where to book. Replying at 10am next day is too late.

    HorecaHub on stage

    Proven technology

    Awarded innovation grants. Trusted by hospitality pioneers.

    HorecaHub has been building AI agents specifically for hospitality for years. Our webchat agent runs live at restaurants, hotels and catering companies across the Netherlands, delivering reservations daily during hours nobody has to pick up the phone.

    • Awarded RVO innovation grant
    • Live at 50+ hospitality businesses
    • Nominated Horecava Innovation Awards

    What it does

    One AI teammate, everything in place

    Reservations, group requests and guest questions, all automated and in your style.

    24/7 webchat on your site

    Answers questions instantly, day and night. In your tone, style and brand.

    Trained on your menu, brochures & services

    Hours, prices and packages from your own documents. On dishes and ingredients the AI passes on what you supplied; in case of doubt or a medical allergy the conversation goes to a staff member.

    Captures group requests automatically

    Asks for date, headcount, preferences and sends a quote instantly.

    GDPR compliant, EU servers

    All conversation data stays inside the EU and is not shared with third parties.

    Connects to your reservation system

    Resengo, Formitable, Zenchef, TheFork, Guestplan, Untill, bookings handled automatically.

    Live from 1 day

    We train the AI on your venue. You only need to provide your documents.

    Everything about AI for restaurants

    Phone, email and chat in one overview: what the assistant handles and when a team member takes over.

    See AI for restaurants
    80%

    questions automatic, 20% to a staff member

    40+

    hours saved per month

    24/7

    available for your guests

    1000+

    conversations per month

    What our customers say

    Remco & Sigrid

    Restaurant Abel

    "Great system! It takes a lot of work off our sales and reservations department by answering first-line queries and asking questions so that we immediately know what a request is about in the second line and have the information readily available."

    Remco & Sigrid
    Quick chat?
    Hey HorecaHub… what am I actually waiting for? 🤔
    AI powered chat by HorecaHub

    Give it a try? See it for yourself, free.

    Frequently asked questions

    How smart is the AI Manager really?
    The AI Manager is trained on your venue: menu, opening hours, house rules and tone of voice. HorecaHub handles around 80% of incoming questions on its own. The remaining 20% goes to a staff member by design: group enquiries, special requests and anything where personal contact works better. On dishes and ingredients the AI passes on what the venue itself has supplied, always stating that this is information from the venue. In case of doubt, when an allergy is described as medical, and with any request for a guarantee, the conversation goes straight to a staff member. The AI never confirms that a dish is safe.
    Which channels does HorecaHub support?
    One AI Manager runs across all your channels at once: phone, WhatsApp, email and the chat on your website. Every conversation lands in one unified inbox.
    Can the AI process reservations, changes and cancellations?
    Yes. We integrate directly with Formitable, Resengo, TheFork, Zenchef and more. The AI books, edits and cancels reservations live in your system, including confirmations and reminders.
    What if the AI doesn't know something or the guest wants a human?
    Then the AI hands the conversation off to you or your team, with full context attached. You always stay in control and can take over any conversation.
    How quickly can I go live?
    Live from one day. If you have more data or integrations with your reservation system or POS, setup can take a little longer. You train the AI together with a dedicated onboarding specialist through a simple chat interface, no technical skills required.
    What does HorecaHub cost?
    You pay one transparent rate per fully handled conversation (ticket). Packages scale with your volume and an annual contract gets you 10% off. See our pricing page for the exact rate.
    What about privacy and GDPR?
    All conversations are processed GDPR-compliant and stored on European servers. Guest data is never shared with third parties or used to train external models.
    Can the AI handle multiple languages?
    Yes. The AI Manager automatically detects the guest's language and replies fluently in Dutch, English, German, French, Spanish and more, always in your tone of voice.
    What makes HorecaHub different from other AI solutions?
    Most providers focus on a single channel: Resengo AI and Emma AI by Trivec mainly offer chatbots, Restoranto specialises in phone calls. HorecaHub is the only all‑in‑one solution that combines phone, webchat, email and WhatsApp in one AI manager. One system, one training, one tone‑of‑voice — across all channels simultaneously.