AI restaurant assistant

AI for restaurants: every guest message answered

AI for restaurants is software that handles inbound guest communication on its own: phone calls, emails and website chat. The AI restaurant assistant takes bookings, answers questions about opening hours, the menu, allergens, parking and group visits, and processes changes or cancellations. Anything it is unsure about, or that needs a decision from the venue, is handed to a team member together with the full conversation history.

Start free now

Answers around the clock
Six languages including English
Runs next to your current systems

Award-winning innovation & trusted by

Three channels, one assistant

Guests decide how they reach you. The assistant covers all three channels from one knowledge base, so the answer is the same everywhere.

AI phone

Calls are answered during service, at weekends and after closing. The assistant understands speech, takes the booking and summarises the call for your team.

See AI phone

AI email

Inbox requests are read, answered and followed up. Group and quote requests get a same-day reply in your own tone of voice.

See AI email

AI chatbot

The chat on your website answers visitor questions and turns interest into a booking without anyone watching the window.

See AI chatbot

Works alongside your existing systems

HorecaHub does not replace your reservation system or POS. Those stay in place and remain the source of your bookings and revenue. The assistant answers the communication around them: the phone, the inbox and the chat those systems do not cover.

Formitable
Resengo
Zenchef
TheFork
Guestplan
Lightspeed
Untill

These are the systems our customers work with, as listed elsewhere on this site. Using a different platform? Get in touch and we will look at what is possible.

What the AI handles, and what reaches a person

Per channel we agree where the line sits. You set that line; the assistant respects it.

Channel	Handled by the AI	Passed to a team member	When
Phone	Bookings, changes, cancellations, opening hours, directions and parking, allergen questions	Complaints, groups above your set limit, unusual requests, press and suppliers	Transferred live during opening hours, otherwise logged as a call-back note with a summary
Email	Standard questions, confirmations, availability, menu and dietary requirements, follow-ups	Quotes and packages, partnerships, invoicing and payment questions	Prepared as a draft in the inbox, ready to review and send
Web chat	Visitor questions, routing to the right page, converting booking intent	Chats where the guest asks for a person, or where the assistant has no reliable answer	Live takeover during opening hours, otherwise followed up by email

AI in the restaurant industry, by venue type

The questions coming in differ per type of venue, so the setup does too.

Hotels

Front desk outside office hours, late check-in, room and breakfast questions.

Cafés and coffee bars

Short questions about hours, terrace, groups and takeaway.

Restaurant chains

One knowledge base with per-location hours and menus.

Leisure

Seasonal peaks, tickets, packages and facility questions.

Event venues

Room, catering and corporate event requests that need follow-up.

Frequently asked questions about AI for restaurants

What does AI for a restaurant cost?: Cost depends on how many channels you switch on and how many locations you run. Current rates are on the Pricing page. There is no per-conversation rate you need to estimate up front.
Will AI replace my staff?: No. The assistant takes over repeatable communication: the phone ringing during service, the standard email, the chat on your site. Conversations that need judgement or hospitality go to a team member, with the full context attached.
Which languages does it speak?: The assistant handles English, Dutch, German, French, Spanish and Italian. It replies in the language the guest starts in.
Does it connect to my reservation system?: HorecaHub is built to run alongside existing systems rather than replace them. Our customers work with platforms including Formitable, Resengo, Zenchef, TheFork, Guestplan, Lightspeed and Untill. For your specific setup we confirm what is possible before you start.
How long does setup take?: Setup starts with filling the knowledge base: hours, menu, house rules and common questions. You then test the assistant yourself before it goes live. We agree the timeline in the intake call so you know what to expect.
What exactly is an AI restaurant assistant?: It is not a standalone chat window but one assistant working across phone, email and web chat from the same knowledge base. A guest gets the same answer whichever channel they pick.
What happens when the AI does not know the answer?: It does not invent one. It says it will check and passes the conversation to a team member with a summary. You decide up front which topics always go to a person.
Are AI apps for restaurants useful for a single site?: Yes. The setup is the same; only the number of knowledge bases differs. With multiple sites you work from a shared base plus per-location details.

What our customers say

Remco & Sigrid

Restaurant Abel

Book a demo

"Great system! It takes a lot of work off our sales and reservations department by answering first-line queries and asking questions so that we immediately know what a request is about in the second line and have the information readily available."

Try a restaurant manager AI in your own venue

Tell us how communication runs today. We will show what the assistant would do with your calls, inbox and chat.

Start free now